Tivoli casino - winnings confiscated :-(

[slotter999]

Hi All,

Long time reader....first time poster.

I'd be interested in seeing what the consensus is on a problem I've just run into. I deposited £1000 at tivoli after losing a previous roll of £800. You might already be able to guess what happened here but here goes.

The £1000 was credited and off I went high rolling chasing some losses......£50 spins here and there....managed to get my roll upto £3000 ish. Went to withdraw and it said not enough funds which was weird and under account status it said I had a £50 bonus which needed some play through.....and of course this is where the problem starts.

I've just received an email from tivoli that I messed up their T&Cs :-

We regret to inform you that our Payments Department has noticed, while checking your account, that you have breached our Bonus Terms and Conditions and as a result of this, we have removed the bonus money and all the winnings associated with the bonus.

In Bonus Terms and Conditions, clause 14, it states the following:

14. The maximum bet when a Welcome Bonus is pending, or actively being turned over is 3.5 GBP per bet. Failure to follow this condition may result in forfeiting any winnings.

I'm not entirely sure what to do about this to be honest. They've taken £2100 from me and all I can think it that it says "may result" which suggests some room for flexibility. Clearly I wasn't trying to abuse their bonus and my betting patterns will show that. I didn't even touch that £50 but alas it is what it is.

Obviously I'm bitterly disappointed.....I'm also slightly more narked as they are casino meister accredited so I expected a little better.

So my question is this.....does anyone think there is any point trying to pursue this for a different outcome or should I just accept my fate?

Many thanks.

P.S out and about right now but will post all transactions later so you can see how it played out.

 

[KasinoKing]

How many "I didn't read the bonus terms" does that make this month?
Must be getting near to an all-time record!

Did you knowingly claim this bonus, or was it added and you honestly didn't notice?
And was it ONE deposit of £1,000 that you made?

I know the two affiliate guys at this casino are really nice blokes, and I'm sure they will help if they can.
Send a PM to Keith: Link Outdated / Removed

KK

 

[Finn]

Obviously I'm bitterly disappointed.....I'm also slightly more narked as they are casino meister accredited so I expected a little better.

Plenty of accredited casinos, quite a few even of the highly ranked ones, have flat maximum bet size between 3.5 - 10 pounds, so accreditation certainly doesn't mean that you can bet just whatever you want when playing with bonus money and not read terms and conditions.

 

[hedgehok]

You seem to be a honest highroller that didn't notice that your balance contained a bonus while starting your playing session.

Legally you violated the (Welcome-) bonus terms and they may forfeit your winnings. However if you really deposited £1000 in one transaction and went spinning £50 this hardly qualifies as bonus-abuse (this is what the quoted rule aims to prevent) since it's actual only a 5% bonus and no serious AP would use such a strategy.

I honestly believe that it's just a misunderstanding and Tivoli would do themselves a favor to credit you at least part of your winnings at a gesture of goodwill and maintain you as a loyal player.

As KK pointed out, the first step would be to contact their representative here at the forum and negotiate the details privately. I can speak of own experience that your chances of success are far higher than you might expect.

Good luck and merry Christmas!

 

[slotter999]

Thanks you

Thanks for the responses guys.

I've reached out to the one of the affiliates to see what they can do for me so will turn the volume down for now. I think hedgehok is on the money that technically I've broken the rules so I'm resigned to losing this if I'm entirely honest. Doesn't mean I'm not upset, but if this ends up how I expect it will, then I think it will be the kick in the nuts I need to walk away from this forever.

I'll update this thread with whatever the outcome may be!

Merry xmas all.

 

[hedgehok]

Thanks for the responses guys.

I've reached out to the one of the affiliates to see what they can do for me so will turn the volume down for now. I think hedgehok is on the money that technically I've broken the rules so I'm resigned to losing this if I'm entirely honest. Doesn't mean I'm not upset, but if this ends up how I expect it will, then I think it will be the kick in the nuts I need to walk away from this forever.

I'll update this thread with whatever the outcome may be!

Merry xmas all.

Don't bury your head in the sand too early. Some casinos are very stringent when it comes to following rules but some see the bigger picture when it's obviously a beginners mistake. See it as a lesson in online-gambling, participate in the forum and inform yourself and you will avoid similar mistakes in the future.

Good luck with the resolution of your case.

 

[jackanory2279]

that rule must make the casinos some money,, it wouldt get me because im to scared to raise the stakes.

 

[asm]

You did break the rules (and not to put salt on the wounds or anything I'd have thought this rule is obvious to anyone that has ever read a T&C even haphazardly). Still, I think considering your story and if your wagering history didn't spike the casino really should come halfway with this. They don't have to, but it is what sounds fair.

I wouldn't expect this to happen but you never know. Good luck.

 

[slotter999]

I received confirmation that their decision is final so yep winnings all gone.

It turns out that when I opened the account I selected a bonus which gave me something up to £50 on my second deposit. So I didn't click 'give me a bonus' when I deposited the £1000....it was done automatically as this was only my second deposit.

As I said in my initial post...the rule says "winnings may be confiscated" and not "winnings will be confiscated" so someone somewhere has decided to take action even with all the information to hand. I wonder if there is ever a circumstance where they wouldn't take confiscate?

So there you have it....my little Xmas present snatched away by those good people at Tivoli.

Merry Xmas.

 

[PaaskeDenmark]

Seem crazy that there is only a max bet of £3.50 I find that very low compared to others as normal is around £6 or if we take Casumo is £5. Especially if you made such a big deposit of £1000.

So did you only get a £50 bonus added to the £1000? as then I find it outrageous that they would confiscate your winnings. In that case they should just remove the £50 bonus. Unless you won big when your balance was down to under £50.

 

[dunover]

I received confirmation that their decision is final so yep winnings all gone.

It turns out that when I opened the account I selected a bonus which gave me something up to £50 on my second deposit. So I didn't click 'give me a bonus' when I deposited the £1000....it was done automatically as this was only my second deposit.

As I said in my initial post...the rule says "winnings may be confiscated" and not "winnings will be confiscated" so someone somewhere has decided to take action even with all the information to hand. I wonder if there is ever a circumstance where they wouldn't take confiscate?

So there you have it....my little Xmas present snatched away by those good people at Tivoli.

Merry Xmas.

That is really annoying as NO sane person would deposit 1k for a 5% bonus (£50) which would then mean you are restricted to £3.50 spins. It's just plain illogical. It's so daft that the cash deposit you made is nearly the whole amount of play-through you required. IF you noticed this 50 bonus (sorry millstone) when you made the deposit obviously you should have asked CS to intervene for the reasons above.

This auto-bonus crap after taking the SUB, for subsequent deposits is BS IMO. Most sites let you opt-in or out in the deposit form as no doubt you would have done. As KK says, this is yet another unfortunate consequence of DRATT. (My acronym for 'didn't read all the terms').

Basically Tivoli are laughing up their sleeves having made 1k cash by simply chucking an EV- £50 bonus at you. I'm starting to agree with Bryan that bonuses are dead in the water. I seldom take them now and if you saw my last video of doom yesterday, when I do disaster strikes....

 

[nutnut]

Will boycott thee 100% now, if what guy says is true they shouldn't even be accredited, he didn't even ask for the bonus.

 

[slotter999]

Just to confirm I never dipped into the £50 bonus either. I'm 99% certain of that but my transaction history doesn't go back that far.

It's reassuring to know I'm not the only one who thinks they've been unfair with me here.

It still smarts me a little that they are casinomeister accredited too....I know I'm conflating two different things here....but in my mind that stood for fairness as well.

The casino themselves have said very little just two very brief emails a.) Confirming confiscation b.) Confirming that decision is final. It would have been nice to be able to share with you how and why they reached the decision they did.

 

[slotter999]

Will boycott thee 100% now, if what guy says is true they shouldn't even be accredited, he didn't even ask for the bonus.

Not strictly true. When I signed up I did take an offer which gave me a 2nd deposit bonus. I wasn't aware of that but I must have clicked a box somewhere so that's definitely on me.

I just checked their website and yes it was in fact a 25% bonus up to £50 on your 2nd deposit. Argh!

 

[dunover]

Just to confirm I never dipped into the £50 bonus either. I'm 99% certain of that but my transaction history doesn't go back that far.

It's reassuring to know I'm not the only one who thinks they've been unfair with me here.

It still smarts me a little that they are casinomeister accredited too....I know I'm conflating two different things here....but in my mind that stood for fairness as well.

The casino themselves have said very little just two very brief emails a.) Confirming confiscation b.) Confirming that decision is final. It would have been nice to be able to share with you how and why they reached the decision they did.

Irrelevant if the deposit becomes bonus funds at the time the bonus is applied. The terms will state that. If the deposit is played first and can be cashed out at any time as it's a separate cash balance, then that's a valid complaint. Again, check the terms.

To the previous poster - yes he DID ask for the bonus as the OP agreed to the terms of the 3-bonus sequence being automatically applied when he took the SUB. It's in their terms.

 

[kavaman]

I also think its pretty much BS to get 5% bonus on a 1000£ deposit and then get the winnings and bonus confiscated from betting over 3.5£ a spin. Yes they have rules, but i also think they should come half way here. No sane person would deposit 1000£ to get 50£ of bonus unless it was completely wagering free .

 

[chris87]

Not good for an accredited casino.

I've played at Tivoli since they were accredited and have experienced stalling on payments firstly on additional verification (after they'd paid previous withdrawals) and no less than 4 times when they said my withdrawals "hadn't been processed properly" so I had to reverse and withdraw again.

Also MG games were withdrawn for a period of time due to "technical issue" and when they came back I'd lost all my achievements. Not a big deal, but it seemed strange that they were withdrawn.

I think I'll give them a miss from now on.

Chris

 

[partyhummel]

horrorstory....

sorry... I just stepped in for a little look and found that one....

Since no one from the casino has replied to this thread I don´t know their pov. However if it is exactly how the player states than this is imho the abusive enforcing of a term which is always explained to be written into the t & c to protect the casino from unfair behavior.

I always thought that the word "can" means - it will be used for protection, not for ... doing weird things.

Sad to read such things. Bad christmas surprise. :-(

(I always consider casino staff to act fair - at least I hope them to be)

In the accredited list you will find a big number of diamond like casinos where you can be sure that if an issue happens and there is no sign of abusive behavior they will definetely work out a fair solution.

Of course they appreciate 1000€/pound/$ lump sum depositors.

The 2nd deposit bonus 25% max 50 is kind of not very thrilling anyway imho.

btw i also switched to avoiding bonusses - i developed an allergic reaction towards wr. If you uget a blast you will be happy to not have taken one and if you don´t - you will bust out. with or without bonus and prolonged busting is not very favourable i think.

no logical thinking player would ever deposit 1000 and actively opt into a homeopathic 50 € minimi bonus forcing all those weird bonus t & c onto him... imho a lot of bonus rules are minefields.

However - just read about a casino limiting cash play to 55 € per round - offering slots, letting you scale the stake to 120 and more. that is really fishy imo since relieable operations limit maxbets at the slots for cashplay. scary...

 

[jshort]

Just to confirm I never dipped into the £50 bonus either. I'm 99% certain of that but my transaction history doesn't go back that far.

It's reassuring to know I'm not the only one who thinks they've been unfair with me here.

It still smarts me a little that they are casinomeister accredited too....I know I'm conflating two different things here....but in my mind that stood for fairness as well.

The casino themselves have said very little just two very brief emails a.) Confirming confiscation b.) Confirming that decision is final. It would have been nice to be able to share with you how and why they reached the decision they did.

At the end of the day, I think their decision will hurt them more. They just lost a potential high-roller!

 

[maxd]

@ slotter999 : Tivoli is an Accredited casino so I'd be happy to look into this for you. If that appeals to you please check out the Pitch-A-Bitch FAQ and proceed from there. Tivoli is usually pretty good about these things, we should hear something back from them fairly quickly.

 

[5ta]

@ slotter999 : Tivoli is an Accredited casino so I'd be happy to look into this for you. If that appeals to you please check out the Pitch-A-Bitch FAQ and proceed from there. Tivoli is usually pretty good about these things, we should hear something back from them fairly quickly.

I have to say respect to that. They can of course verify the state of play as it happened and act accordingly. I can't stand these piss poor offers and never take them.... I would be upset, especially if they happen without your full on knowledge.

 

[spintee]

As we can see, If the OP is correct than no person is debating that they broke the rules,

But than this becomes unfair,


14. The maximum bet when a Welcome Bonus is pending, or actively being turned over is 3.5 GBP per bet. Failure to follow this condition may result in forfeiting any winnings.

As you see may result I can see the casino having to cover there arss due to fraud etc, But surely someone depositing that cash to take a 5% bonus would be stupid, I am sure the casino could of waived this, Better still If you you have a new player willing to deposit that amount than why risk losing them?

The rules are there for a reason and thats not to stiff somebody, But it looks like that alot of casino are doing this now, Pulling out crazy rules why not to pay, In this instance the rules are pretty clear but to deny winnings in this circumstance is wrong I think

 

[slotter999]

@ slotter999 : Tivoli is an Accredited casino so I'd be happy to look into this for you. If that appeals to you please check out the Pitch-A-Bitch FAQ and proceed from there. Tivoli is usually pretty good about these things, we should hear something back from them fairly quickly.

Hi Maxd,

Thank for you the offer - much appreciated.

Unfortunately, in this instance I'm pretty sure it would be a waste of time and effort to progress.

There is a small development on this story, although nothing from their side, which means I won't be able to update until it's sorted.

But once it's sorted... If you really wanted to PAB and in the highly unlikely event you get any money back, I would happily offer any returned winnings to be donated to a charity of the forums choosing.

Cheers

 

[dave1888]

Hi Maxd,

Thank for you the offer - much appreciated.

Unfortunately, in this instance I'm pretty sure it would be a waste of time and effort to progress.

There is a small development on this story, although nothing from their side, which means I won't be able to update until it's sorted.

But once it's sorted... If you really wanted to PAB and in the highly unlikely event you get any money back, I would happily offer any returned winnings to be donated to a charity of the forums choosing.

Cheers

You're one of the good ones Slotter999.

 

[jshort]

Hi Maxd,

Thank for you the offer - much appreciated.

Unfortunately, in this instance I'm pretty sure it would be a waste of time and effort to progress.

1) There is a small development on this story, although nothing from their side, which means I won't be able to update until it's sorted.

But once it's sorted... 2) If you really wanted to PAB and in the highly unlikely event you get any money back, I would happily offer any returned winnings to be donated to a charity of the forums choosing.

Cheers

1) Sounds like your pursuing your case through another medium. Just to give my two cents, I feel like from a purely legal perspective, any legal authority won't be able to help you. You broke the rules. The argument that you deposited $1000 and hence only received a 5% bonus (hence weren't APing) will likely fall on deaf ears.

In my opinion, your best shot was/is to have someone argue on your behalf that your a high-roller and this decision by the casino to enforce this rule, would not be in their financial interests because now they won't ever get anymore money from you.

2) Dude, the PAB is for you and in YOUR financial interest! Don't say something like that!

 

[maxd]

... I'm pretty sure it would be a waste of time and effort to progress. ...

Fair enough, your call. Under the circumstances though I'm going to have to ask you to let this ride. Since you've already said your piece and don't wish to pursue settlement through the PAB process it wouldn't be fair to use this thread as a stick against the casino.

 

[slotter999]

Fair enough, your call. Under the circumstances though I'm going to have to ask you to let this ride. Since you've already said your piece and don't wish to pursue settlement through the PAB process it wouldn't be fair to use this thread as a stick against the casino.

I'm not entirely sure what you mean by 'let it ride'? Let what ride?

Also your comments about "wouldn't be fair to use this thread to use this as a stick against the casino" - are you suggesting I should be more fair towards the casino? If so I'm slightly lost for words as I point at the thread where they confiscated £2100 of my money.... quite unfairly.

 

[dunover]

I'm not entirely sure what you mean by 'let it ride'? Let what ride?

Also your comments about "wouldn't be fair to use this thread to use this as a stick against the casino" - are you suggesting I should be more fair towards the casino? If so I'm slightly lost for words as I point at the thread where they confiscated £2100 of my money.... quite unfairly.

He means as you've accepted you took the series of bonus offers and acknowledge the terms (however stupidly applied) were broken then your position is clear - you have accepted your fate. Therefore further repetition of the same old story to bash the casino with serves no good purpose.

Remember you broke their terms, however stupid they are in when applied in conjunction with the size of your deposit.

So we all know the score now:

*The terms are there and were broken.
*Tivoli are an accredited casino with standard terms for bonuses.
*We can all see they are not prepared to use discretion in this case (and yes, I can safely say that in similar circumstances there are sites which would.)
*Most of us feel a tad sympathetic here.

Anyone reading this thread can draw their own conclusions.

 

[Stewiethecrazy]

He means as you've accepted you took the series of bonus offers and acknowledge the terms (however stupidly applied) were broken then your position is clear - you have accepted your fate. Therefore further repetition of the same old story to bash the casino with serves no good purpose.

Remember you broke their terms, however stupid they are in when applied in conjunction with the size of your deposit.

So we all know the score now:

*The terms are there and were broken.
*Tivoli are an accredited casino with standard terms for bonuses.
*We can all see they are not prepared to use discretion in this case (and yes, I can safely say that in similar circumstances there are sites which would.)
*Most of us feel a tad sympathetic here.

Anyone reading this thread can draw their own conclusions.

Pretty much sums it up!! (I feel a little bit more sympathetic than a tad but on the other hand there were some interesting comments from the OP....I am not twisting the knife here just saying.)

 

[maxd]

I'm not entirely sure what you mean by 'let it ride'? Let what ride?

He means as you've accepted you took the series of bonus offers and acknowledge the terms (however stupidly applied) were broken then your position is clear - you have accepted your fate....

Pretty much what dunover said. You accepted the Terms, you broke them, you've brought your issue up here on the forums and you've declined to PAB it. End of story.

The point is that you've said your piece and since you're pretty much in the wrong to begin with there's not much else to say. So leave it and move on.

 

[hedgehok]

I'm not entirely sure what you mean by 'let it ride'? Let what ride?

Also your comments about "wouldn't be fair to use this thread to use this as a stick against the casino" - are you suggesting I should be more fair towards the casino? If so I'm slightly lost for words as I point at the thread where they confiscated £2100 of my money.... quite unfairly.

I would put my personal pride away for the time being and consider to submit a PAB if I where in your shoes. Max was kind to offer it to you because I can imagine he believes that you are a honest player and might see some chances with Tivoli who appear to be rather open in recent PAB processes.

Yes technically you've broken the rules but what can you lose? It would also give us more insight under which circumstances the casino decides whether to confiscate winnings or not.

 

[slotter999]

The reason I saw no point in a PAB (I still haven't read the FAQ fully because it won't display on mobile) is precisely for the reasons MaxD and Dunnover mentioned - it's a textbook breach of their terms and conditions - I should have known better etc.

I get the sense that some of my posts have provoked irritation so probs best I leave it at that.

I would politely ask that this thread is left open a little bit longer so I can make one more post in the next week with a conclusion to this episode.

Thanks to all for your input.

Regards

 

[Tirilej]

What surprise me about this thread is that none of the reps have read it yet. Maybe they have a vacation over the holidays both of them.
I at least hope they have been noticed about it. (Sorry for not reading back from the beginning what was said about them).

What the outcome can be from a PAB you'll never know until you've made one.

 

[vinylweatherman]

Since the terms use "may", hit them with the UK law, the Consumer Protection ones. One of the items is that consumers "must be treated fairly", so you should argue that you have not been treated fairly in this respect, the application of a discretionary term in your particular circumstances. Even an absolute "will" term can fall foul of this law, as many businesses have found out the hard way. These laws are relatively untested in the online gambling situation, but they HAVE been tested in other online situations, and apply just as much online as they would in store. An earlier change to gambling law made gambling debts enforceable, so now casinos can be pursued through the courts for winnings just as much as any business can be pursued by a consumer who is owed money, or feels they are. It was operators who got this change implemented so that they could pursue unlucky gamblers who refused to honour their losses where credit was offered, or who reclaimed their stake via the bank after losing the wager.

 

[spintee]

Since the terms use "may", hit them with the UK law, the Consumer Protection ones. One of the items is that consumers "must be treated fairly", so you should argue that you have not been treated fairly in this respect, the application of a discretionary term in your particular circumstances. Even an absolute "will" term can fall foul of this law, as many businesses have found out the hard way. These laws are relatively untested in the online gambling situation, but they HAVE been tested in other online situations, and apply just as much online as they would in store. An earlier change to gambling law made gambling debts enforceable, so now casinos can be pursued through the courts for winnings just as much as any business can be pursued by a consumer who is owed money, or feels they are. It was operators who got this change implemented so that they could pursue unlucky gamblers who refused to honour their losses where credit was offered, or who reclaimed their stake via the bank after losing the wager.

Your right yet again, The word may should be banned it self and will put in

We do not know the full story but for sure if the OP is on the level than this rule should of nether come into affect, I only fort the RTG sites done this, It goes to show what casino's have been doing a long time,

I have been stung twice in my time, First was of a bingo site and as I not deposit in ten days I was not aloud, 2nd was tropic& and as not played ten games

I am a small roller so it really does not affect me albeit if I win big and get stung it will hurt, But can certainly feel the pain for big gunners and deposit big

 

[vinylweatherman]

Your right yet again, The word may should be banned it self and will put in

We do not know the full story but for sure if the OP is on the level than this rule should of nether come into affect, I only fort the RTG sites done this, It goes to show what casino's have been doing a long time,

I have been stung twice in my time, First was of a bingo site and as I not deposit in ten days I was not aloud, 2nd was tropic& and as not played ten games

I am a small roller so it really does not affect me albeit if I win big and get stung it will hurt, But can certainly feel the pain for big gunners and deposit big

The use of "may" when they actually mean "will" is going to backfire now that consumer law applies. Terms are judged on what is written, not what the company policy is. With a discretionary term, the business can be challenged to provide the reasons why in a given circumstances it was applied, they can't just say "It's a fixed term that is always applied".

However, the player will need to call their bluff on this, they will not just give in, they need to feel that they are going to have to justify the application of this rule to a judge, and if they feel that this is a likely consequence of standing their ground, and their legal team advises that there is a significant risk that they will lose in court under UK consumer protection laws, they will start backing down and may settle out of court without admitting liability. Following this, they will reword the term to make it more watertight under UK law, or get rid of it altogether in favour of something else.

 

[spintee]

The use of "may" when they actually mean "will" is going to backfire now that consumer law applies. Terms are judged on what is written, not what the company policy is. With a discretionary term, the business can be challenged to provide the reasons why in a given circumstances it was applied, they can't just say "It's a fixed term that is always applied".

However, the player will need to call their bluff on this, they will not just give in, they need to feel that they are going to have to justify the application of this rule to a judge, and if they feel that this is a likely consequence of standing their ground, and their legal team advises that there is a significant risk that they will lose in court under UK consumer protection laws, they will start backing down and may settle out of court without admitting liability. Following this, they will reword the term to make it more watertight under UK law, or get rid of it altogether in favour of something else.

There is the trouble, What player is going to take it to court? If and when they do maybe casino will chage rules untill than the U.K gov is eating into our money,

95% of the moans your hear is players fault, & Yes this is where the judge should come into affect and say that rule is silly

 

[vinylweatherman]

There is the trouble, What player is going to take it to court? If and when they do maybe casino will chage rules untill than the U.K gov is eating into our money,

95% of the moans your hear is players fault, & Yes this is where the judge should come into affect and say that rule is silly

It's happened, but usually it's settled out of court with a "gagging clause", so that we don't get to hear about it.

After the farce of a few years ago, UK players have been taking Betfair to court, and so far Betfair have caved in every case and offered to settle out of court, but with a gagging clause that means those players can't share the details of their success. In particular, it was when the money was confiscated after it had been withdrawn to the sportbook, which was under UK regulation at the time. Now ALL UK licenced casinos place players in the same position as those who had money confiscated from their Betfair sportsbook, and since the Betfair case, consumer laws have been tightened even further in favour of consumers.

It is likely that players with a decent case will only have to go as far as the "letter before action" before the casino begins to negotiate a possible compromise, and if they hold out, bring the case to court. It will be worth it if the potential outcome is greater than the costs of taking the matter to court, and if it can be dealt with through the small claims system, this is even better for the player.

To strengthen the case, a player should go through the motions of submitting a formal complaint to the casino, and then via the ADR specified in the terms. Even if both are lost, the player can still take the matter to court, and if they were to win, it would make the ADR system look bad, and neither casinos nor the UKGC would want to see that happen. A casino would therefore only allow the court to hear a case they were pretty confident of winning.

 

[asm]

I used to be a member of tivolicasino and I had good experiences from there. If the OP is absolutely 100% honest in his story and I still were a member of tivolicasino, I definitely would never play there again and I'd seriously advise everyone to not play there either.

The guy deposited a thousand pounds for a whopping 5% bonus (I wonder did that make the entire 1050 as WR). Obviously these rules are in place to prevent someone abusing bonuses, this player if honest, probably didn't pony up 1k to get 50 to play at .1 on starburst in hopes of making 15 pounds.

It's the casino completely hiding behind a rule that doesn't really even fit that well, to avoid ponying up the money.

No one should play here until the rep tells how it is, and if this decision is final and the player is honest in his story, show some solidarity and stop playing there completely.

 

[chris87]

I tend to agree with asm. As I said earlier in the thread I have some concerns about Tivoli, withdrawals being returned to my balance due to "processing faults" and general payment delays.

I do hope the OP gets some kind of resolution, but I have the feeling that this is unlikely.

Chris

 

[Keith Hathaway]

Hi Slotter999 and everyone else who has joined in this thread,

Firstly I would like to sincerely apologise for the lack of response to date. This is due to the festive season for sure as our two Affiliate Managers who look after the day to day activities (Lucas and Karolina) were both off from before the post was made till today. I assume they were also swamped under a pile of emails and Karolina has today been doing our affiliate commissions, that this hasn't been seen.

Luckily KasinoKing has shown me this thread so I will step in! (the boss is finally made to work for his living!)

Joking aside I would like to apologise for the experience here as it is certainly not what we want for our players. I head up the affiliate team and was in no way involved in this decision, but I will on the players behalf raise this tomorrow with the Casino Manager who made this decision. As you have all said it is in many ways clear cut, I cannot promise anything at this stage more than I will aim to fight your corner here but I will certainly aim to keep you happy here!

Slotter999, please send me a PM with your username so I can follow this up and if you want to give me any other contact details do so there.

Apart from that I would like to wish you all a very happy new year from myself personally and the whole team at Tivoli!

 

[slotter999]

So the small development I mentioned in a previous post is this. I used my returned deposit of £1000 to take another stab at recouping my losses (which I think is a fair description of having my winnings confiscated). The long and short of it is I managed to turn that £1000 into £3280 bagging myself a profit of £2280. I didn't want to say anything sooner because I thought it unwise to antagonise them until the money hit my account because you can bet your house that they went over everything I did with an ultra fine tooth comb looking for 'something'.

The money actually landed this morning despite being requested on 26th Dec so draw your own conclusions.

At the time it felt like quite the small personal victory but typing out this message I just feel more annoyed then ever by their actions.

I thought this would be the end of the matter but VinylWeatherman's messages were quite inspirational and I now need to decide what I'm going to do about it. The easy option is do nothing but in my mind this is part of a bigger issue of fairness in the relationship between casino and customer that just keeps getting more and more skewed against the player which appears to be going completely unchecked. I'm going to take some professional advice and take it from there. If anyone is interested in the outcome of that let me know and I'll provide some updates (which I expect will be a slow process).

Anyway that's in from me for now - over and out.