slotter999
Dormant account
- Joined
- Oct 22, 2013
- Location
- UK
Hi All,
Long time reader....first time poster.
I'd be interested in seeing what the consensus is on a problem I've just run into. I deposited £1000 at tivoli after losing a previous roll of £800. You might already be able to guess what happened here but here goes.
The £1000 was credited and off I went high rolling chasing some losses......£50 spins here and there....managed to get my roll upto £3000 ish. Went to withdraw and it said not enough funds which was weird and under account status it said I had a £50 bonus which needed some play through.....and of course this is where the problem starts.
I've just received an email from tivoli that I messed up their T&Cs :-
We regret to inform you that our Payments Department has noticed, while checking your account, that you have breached our Bonus Terms and Conditions and as a result of this, we have removed the bonus money and all the winnings associated with the bonus.
In Bonus Terms and Conditions, clause 14, it states the following:
14. The maximum bet when a Welcome Bonus is pending, or actively being turned over is 3.5 GBP per bet. Failure to follow this condition may result in forfeiting any winnings.
I'm not entirely sure what to do about this to be honest. They've taken £2100 from me and all I can think it that it says "may result" which suggests some room for flexibility. Clearly I wasn't trying to abuse their bonus and my betting patterns will show that. I didn't even touch that £50 but alas it is what it is.
Obviously I'm bitterly disappointed.....I'm also slightly more narked as they are casino meister accredited so I expected a little better.
So my question is this.....does anyone think there is any point trying to pursue this for a different outcome or should I just accept my fate?
Many thanks.
P.S out and about right now but will post all transactions later so you can see how it played out.
Long time reader....first time poster.
I'd be interested in seeing what the consensus is on a problem I've just run into. I deposited £1000 at tivoli after losing a previous roll of £800. You might already be able to guess what happened here but here goes.
The £1000 was credited and off I went high rolling chasing some losses......£50 spins here and there....managed to get my roll upto £3000 ish. Went to withdraw and it said not enough funds which was weird and under account status it said I had a £50 bonus which needed some play through.....and of course this is where the problem starts.
I've just received an email from tivoli that I messed up their T&Cs :-
We regret to inform you that our Payments Department has noticed, while checking your account, that you have breached our Bonus Terms and Conditions and as a result of this, we have removed the bonus money and all the winnings associated with the bonus.
In Bonus Terms and Conditions, clause 14, it states the following:
14. The maximum bet when a Welcome Bonus is pending, or actively being turned over is 3.5 GBP per bet. Failure to follow this condition may result in forfeiting any winnings.
I'm not entirely sure what to do about this to be honest. They've taken £2100 from me and all I can think it that it says "may result" which suggests some room for flexibility. Clearly I wasn't trying to abuse their bonus and my betting patterns will show that. I didn't even touch that £50 but alas it is what it is.
Obviously I'm bitterly disappointed.....I'm also slightly more narked as they are casino meister accredited so I expected a little better.
So my question is this.....does anyone think there is any point trying to pursue this for a different outcome or should I just accept my fate?
Many thanks.
P.S out and about right now but will post all transactions later so you can see how it played out.
Last edited: