Tivoli casino - winnings confiscated :-(

[slotter999]

Hi All,

Long time reader....first time poster.

I'd be interested in seeing what the consensus is on a problem I've just run into. I deposited £1000 at tivoli after losing a previous roll of £800. You might already be able to guess what happened here but here goes.

The £1000 was credited and off I went high rolling chasing some losses......£50 spins here and there....managed to get my roll upto £3000 ish. Went to withdraw and it said not enough funds which was weird and under account status it said I had a £50 bonus which needed some play through.....and of course this is where the problem starts.

I've just received an email from tivoli that I messed up their T&Cs :-

We regret to inform you that our Payments Department has noticed, while checking your account, that you have breached our Bonus Terms and Conditions and as a result of this, we have removed the bonus money and all the winnings associated with the bonus.

In Bonus Terms and Conditions, clause 14, it states the following:

14. The maximum bet when a Welcome Bonus is pending, or actively being turned over is 3.5 GBP per bet. Failure to follow this condition may result in forfeiting any winnings.

I'm not entirely sure what to do about this to be honest. They've taken £2100 from me and all I can think it that it says "may result" which suggests some room for flexibility. Clearly I wasn't trying to abuse their bonus and my betting patterns will show that. I didn't even touch that £50 but alas it is what it is.

Obviously I'm bitterly disappointed.....I'm also slightly more narked as they are casino meister accredited so I expected a little better.

So my question is this.....does anyone think there is any point trying to pursue this for a different outcome or should I just accept my fate?

Many thanks.

P.S out and about right now but will post all transactions later so you can see how it played out.

 

[KasinoKing]

How many "I didn't read the bonus terms" does that make this month?
Must be getting near to an all-time record!

Did you knowingly claim this bonus, or was it added and you honestly didn't notice?
And was it ONE deposit of £1,000 that you made?

I know the two affiliate guys at this casino are really nice blokes, and I'm sure they will help if they can.
Send a PM to Keith: Link Outdated / Removed

KK

 

[Finn]

Obviously I'm bitterly disappointed.....I'm also slightly more narked as they are casino meister accredited so I expected a little better.

Plenty of accredited casinos, quite a few even of the highly ranked ones, have flat maximum bet size between 3.5 - 10 pounds, so accreditation certainly doesn't mean that you can bet just whatever you want when playing with bonus money and not read terms and conditions.

 

[hedgehok]

You seem to be a honest highroller that didn't notice that your balance contained a bonus while starting your playing session.

Legally you violated the (Welcome-) bonus terms and they may forfeit your winnings. However if you really deposited £1000 in one transaction and went spinning £50 this hardly qualifies as bonus-abuse (this is what the quoted rule aims to prevent) since it's actual only a 5% bonus and no serious AP would use such a strategy.

I honestly believe that it's just a misunderstanding and Tivoli would do themselves a favor to credit you at least part of your winnings at a gesture of goodwill and maintain you as a loyal player.

As KK pointed out, the first step would be to contact their representative here at the forum and negotiate the details privately. I can speak of own experience that your chances of success are far higher than you might expect.

Good luck and merry Christmas!

 

[slotter999]

Thanks you

Thanks for the responses guys.

I've reached out to the one of the affiliates to see what they can do for me so will turn the volume down for now. I think hedgehok is on the money that technically I've broken the rules so I'm resigned to losing this if I'm entirely honest. Doesn't mean I'm not upset, but if this ends up how I expect it will, then I think it will be the kick in the nuts I need to walk away from this forever.

I'll update this thread with whatever the outcome may be!

Merry xmas all.

 

[hedgehok]

Thanks for the responses guys.

I've reached out to the one of the affiliates to see what they can do for me so will turn the volume down for now. I think hedgehok is on the money that technically I've broken the rules so I'm resigned to losing this if I'm entirely honest. Doesn't mean I'm not upset, but if this ends up how I expect it will, then I think it will be the kick in the nuts I need to walk away from this forever.

I'll update this thread with whatever the outcome may be!

Merry xmas all.

Don't bury your head in the sand too early. Some casinos are very stringent when it comes to following rules but some see the bigger picture when it's obviously a beginners mistake. See it as a lesson in online-gambling, participate in the forum and inform yourself and you will avoid similar mistakes in the future.

Good luck with the resolution of your case.

 

[jackanory2279]

that rule must make the casinos some money,, it wouldt get me because im to scared to raise the stakes.

 

[asm]

You did break the rules (and not to put salt on the wounds or anything I'd have thought this rule is obvious to anyone that has ever read a T&C even haphazardly). Still, I think considering your story and if your wagering history didn't spike the casino really should come halfway with this. They don't have to, but it is what sounds fair.

I wouldn't expect this to happen but you never know. Good luck.

 

[slotter999]

I received confirmation that their decision is final so yep winnings all gone.

It turns out that when I opened the account I selected a bonus which gave me something up to £50 on my second deposit. So I didn't click 'give me a bonus' when I deposited the £1000....it was done automatically as this was only my second deposit.

As I said in my initial post...the rule says "winnings may be confiscated" and not "winnings will be confiscated" so someone somewhere has decided to take action even with all the information to hand. I wonder if there is ever a circumstance where they wouldn't take confiscate?

So there you have it....my little Xmas present snatched away by those good people at Tivoli.

Merry Xmas.

 

[PaaskeDenmark]

Seem crazy that there is only a max bet of £3.50 I find that very low compared to others as normal is around £6 or if we take Casumo is £5. Especially if you made such a big deposit of £1000.

So did you only get a £50 bonus added to the £1000? as then I find it outrageous that they would confiscate your winnings. In that case they should just remove the £50 bonus. Unless you won big when your balance was down to under £50.

 

[dunover]

I received confirmation that their decision is final so yep winnings all gone.

It turns out that when I opened the account I selected a bonus which gave me something up to £50 on my second deposit. So I didn't click 'give me a bonus' when I deposited the £1000....it was done automatically as this was only my second deposit.

As I said in my initial post...the rule says "winnings may be confiscated" and not "winnings will be confiscated" so someone somewhere has decided to take action even with all the information to hand. I wonder if there is ever a circumstance where they wouldn't take confiscate?

So there you have it....my little Xmas present snatched away by those good people at Tivoli.

Merry Xmas.

That is really annoying as NO sane person would deposit 1k for a 5% bonus (£50) which would then mean you are restricted to £3.50 spins. It's just plain illogical. It's so daft that the cash deposit you made is nearly the whole amount of play-through you required. IF you noticed this 50 bonus (sorry millstone) when you made the deposit obviously you should have asked CS to intervene for the reasons above.

This auto-bonus crap after taking the SUB, for subsequent deposits is BS IMO. Most sites let you opt-in or out in the deposit form as no doubt you would have done. As KK says, this is yet another unfortunate consequence of DRATT. (My acronym for 'didn't read all the terms').

Basically Tivoli are laughing up their sleeves having made 1k cash by simply chucking an EV- £50 bonus at you. I'm starting to agree with Bryan that bonuses are dead in the water. I seldom take them now and if you saw my last video of doom yesterday, when I do disaster strikes....

 

[nutnut]

Will boycott thee 100% now, if what guy says is true they shouldn't even be accredited, he didn't even ask for the bonus.

 

[slotter999]

Just to confirm I never dipped into the £50 bonus either. I'm 99% certain of that but my transaction history doesn't go back that far.

It's reassuring to know I'm not the only one who thinks they've been unfair with me here.

It still smarts me a little that they are casinomeister accredited too....I know I'm conflating two different things here....but in my mind that stood for fairness as well.

The casino themselves have said very little just two very brief emails a.) Confirming confiscation b.) Confirming that decision is final. It would have been nice to be able to share with you how and why they reached the decision they did.

 

[slotter999]

Will boycott thee 100% now, if what guy says is true they shouldn't even be accredited, he didn't even ask for the bonus.

Not strictly true. When I signed up I did take an offer which gave me a 2nd deposit bonus. I wasn't aware of that but I must have clicked a box somewhere so that's definitely on me.

I just checked their website and yes it was in fact a 25% bonus up to £50 on your 2nd deposit. Argh!

 

[dunover]

Just to confirm I never dipped into the £50 bonus either. I'm 99% certain of that but my transaction history doesn't go back that far.

It's reassuring to know I'm not the only one who thinks they've been unfair with me here.

It still smarts me a little that they are casinomeister accredited too....I know I'm conflating two different things here....but in my mind that stood for fairness as well.

The casino themselves have said very little just two very brief emails a.) Confirming confiscation b.) Confirming that decision is final. It would have been nice to be able to share with you how and why they reached the decision they did.

Irrelevant if the deposit becomes bonus funds at the time the bonus is applied. The terms will state that. If the deposit is played first and can be cashed out at any time as it's a separate cash balance, then that's a valid complaint. Again, check the terms.

To the previous poster - yes he DID ask for the bonus as the OP agreed to the terms of the 3-bonus sequence being automatically applied when he took the SUB. It's in their terms.

 

[kavaman]

I also think its pretty much BS to get 5% bonus on a 1000£ deposit and then get the winnings and bonus confiscated from betting over 3.5£ a spin. Yes they have rules, but i also think they should come half way here. No sane person would deposit 1000£ to get 50£ of bonus unless it was completely wagering free .

 

[chris87]

Not good for an accredited casino.

I've played at Tivoli since they were accredited and have experienced stalling on payments firstly on additional verification (after they'd paid previous withdrawals) and no less than 4 times when they said my withdrawals "hadn't been processed properly" so I had to reverse and withdraw again.

Also MG games were withdrawn for a period of time due to "technical issue" and when they came back I'd lost all my achievements. Not a big deal, but it seemed strange that they were withdrawn.

I think I'll give them a miss from now on.

Chris

 

[partyhummel]

horrorstory....

sorry... I just stepped in for a little look and found that one....

Since no one from the casino has replied to this thread I don´t know their pov. However if it is exactly how the player states than this is imho the abusive enforcing of a term which is always explained to be written into the t & c to protect the casino from unfair behavior.

I always thought that the word "can" means - it will be used for protection, not for ... doing weird things.

Sad to read such things. Bad christmas surprise. :-(

(I always consider casino staff to act fair - at least I hope them to be)

In the accredited list you will find a big number of diamond like casinos where you can be sure that if an issue happens and there is no sign of abusive behavior they will definetely work out a fair solution.

Of course they appreciate 1000€/pound/$ lump sum depositors.

The 2nd deposit bonus 25% max 50 is kind of not very thrilling anyway imho.

btw i also switched to avoiding bonusses - i developed an allergic reaction towards wr. If you uget a blast you will be happy to not have taken one and if you don´t - you will bust out. with or without bonus and prolonged busting is not very favourable i think.

no logical thinking player would ever deposit 1000 and actively opt into a homeopathic 50 € minimi bonus forcing all those weird bonus t & c onto him... imho a lot of bonus rules are minefields.

However - just read about a casino limiting cash play to 55 € per round - offering slots, letting you scale the stake to 120 and more. that is really fishy imo since relieable operations limit maxbets at the slots for cashplay. scary...

 

[jshort]

Just to confirm I never dipped into the £50 bonus either. I'm 99% certain of that but my transaction history doesn't go back that far.

It's reassuring to know I'm not the only one who thinks they've been unfair with me here.

It still smarts me a little that they are casinomeister accredited too....I know I'm conflating two different things here....but in my mind that stood for fairness as well.

The casino themselves have said very little just two very brief emails a.) Confirming confiscation b.) Confirming that decision is final. It would have been nice to be able to share with you how and why they reached the decision they did.

At the end of the day, I think their decision will hurt them more. They just lost a potential high-roller!

 

[maxd]

@ slotter999 : Tivoli is an Accredited casino so I'd be happy to look into this for you. If that appeals to you please check out the Pitch-A-Bitch FAQ and proceed from there. Tivoli is usually pretty good about these things, we should hear something back from them fairly quickly.

 

[5ta]

@ slotter999 : Tivoli is an Accredited casino so I'd be happy to look into this for you. If that appeals to you please check out the Pitch-A-Bitch FAQ and proceed from there. Tivoli is usually pretty good about these things, we should hear something back from them fairly quickly.

I have to say respect to that. They can of course verify the state of play as it happened and act accordingly. I can't stand these piss poor offers and never take them.... I would be upset, especially if they happen without your full on knowledge.

 

[spintee]

As we can see, If the OP is correct than no person is debating that they broke the rules,

But than this becomes unfair,


14. The maximum bet when a Welcome Bonus is pending, or actively being turned over is 3.5 GBP per bet. Failure to follow this condition may result in forfeiting any winnings.

As you see may result I can see the casino having to cover there arss due to fraud etc, But surely someone depositing that cash to take a 5% bonus would be stupid, I am sure the casino could of waived this, Better still If you you have a new player willing to deposit that amount than why risk losing them?

The rules are there for a reason and thats not to stiff somebody, But it looks like that alot of casino are doing this now, Pulling out crazy rules why not to pay, In this instance the rules are pretty clear but to deny winnings in this circumstance is wrong I think

 

[slotter999]

@ slotter999 : Tivoli is an Accredited casino so I'd be happy to look into this for you. If that appeals to you please check out the Pitch-A-Bitch FAQ and proceed from there. Tivoli is usually pretty good about these things, we should hear something back from them fairly quickly.

Hi Maxd,

Thank for you the offer - much appreciated.

Unfortunately, in this instance I'm pretty sure it would be a waste of time and effort to progress.

There is a small development on this story, although nothing from their side, which means I won't be able to update until it's sorted.

But once it's sorted... If you really wanted to PAB and in the highly unlikely event you get any money back, I would happily offer any returned winnings to be donated to a charity of the forums choosing.

Cheers

 

[dave1888]

Hi Maxd,

Thank for you the offer - much appreciated.

Unfortunately, in this instance I'm pretty sure it would be a waste of time and effort to progress.

There is a small development on this story, although nothing from their side, which means I won't be able to update until it's sorted.

But once it's sorted... If you really wanted to PAB and in the highly unlikely event you get any money back, I would happily offer any returned winnings to be donated to a charity of the forums choosing.

Cheers

You're one of the good ones Slotter999.

 

[jshort]

Hi Maxd,

Thank for you the offer - much appreciated.

Unfortunately, in this instance I'm pretty sure it would be a waste of time and effort to progress.

1) There is a small development on this story, although nothing from their side, which means I won't be able to update until it's sorted.

But once it's sorted... 2) If you really wanted to PAB and in the highly unlikely event you get any money back, I would happily offer any returned winnings to be donated to a charity of the forums choosing.

Cheers

1) Sounds like your pursuing your case through another medium. Just to give my two cents, I feel like from a purely legal perspective, any legal authority won't be able to help you. You broke the rules. The argument that you deposited $1000 and hence only received a 5% bonus (hence weren't APing) will likely fall on deaf ears.

In my opinion, your best shot was/is to have someone argue on your behalf that your a high-roller and this decision by the casino to enforce this rule, would not be in their financial interests because now they won't ever get anymore money from you.

2) Dude, the PAB is for you and in YOUR financial interest! Don't say something like that!