Nordscasino Confiscated My Winnings – False VPN Accusation

[swedish_m82]

Hi everyone,

I’m reaching out for advice regarding a major issue with Nordscasino, operated by LCS Limited. I won €1,032.50 fair and square and still have a remaining balance of €296, but the casino confiscated my winnings and is refusing to pay out, citing vague terms without evidence.

Timeline of Events:

• March 17: Deposited €80 + €80 bonus and started playing.

• March 18: Completed KYC verification.

• March 19: Requested a €1,000 withdrawal.

• March 20: Rejected due to a “missing card photo” (even though they had already approved it).

• March 20 (Later): Resubmitted the exact same card, got approved again, and requested another withdrawal.

• March 21: Received an email stating my funds were confiscated due to a generic “terms violation,” but they didn’t provide any proof. My account balance dropped from over €1,000 to €80, even though I had no violations.

• March 22: All my bets settled, and my balance is now €296, but they refuse to confirm whether I can withdraw it.

Their Excuse:

The casino claims I violated their terms, but they refuse to provide any details. Then, when I escalated to CasinoReview, they falsely claimed that I was using a VPN or masking my IP address. I have never used a VPN. I have played on multiple reputable sites without issues, so this seems like an excuse to withhold payments.

What I’ve Done So Far:

• I filed a complaint with MGA, which directed me to MADRE (ADR), and I have submitted my case there.

• I also reported this to AskGamblers and ThePOGG.

• Nordscasino continues to ignore my specific questions and only sends generic responses.

My Questions:

1. Has anyone had a similar issue with LCS Limited?

2. Any advice on how to further prove that I didn’t use a VPN?

3. Is there any other way to pressure them into processing my withdrawal?

Any help or insight would be much appreciated. It’s frustrating that they’re allowed to operate like this. Thanks in advance!

 

[conker]

Sorry to hear this @swedish_m82

A search in the forums for 'LCS Limited' returns a whole heap of negative threads about this outfit. You are certainly not the first person to accuse LCS of confiscating winnings.

There appears to be no rep at the forum, so unless you start getting some advice from other forum members I would probably encourage you to 'Submit Complaint' fairly soon. Make sure you read and follow the rules if you decide to go down this route.

 

[swedish_m82]

Thanks for your response @conker. I can see that LCS Limited has a bad reputation here, which is concerning but not surprising given my experience. My winnings were confiscated under vague references to their terms, despite me not using a VPN or breaking any rules. MGA redirected me to MADRE, and I’ve already submitted a complaint there.

Has anyone here successfully recovered funds from LCS Limited? If so, how did you go about it? Also, does anyone know how to disprove a false VPN accusation?

I’m considering submitting a formal complaint through Casinomeister as well. Any advice from those who have dealt with similar cases would be greatly appreciated.

 

[mulven]

I was fortunate enough to only have a prolonged kyc experience and not a confiscation but I never touched them or their affiliated casinos since. It is a great shame that the MGA can play host to such a terrible company. It's one of only a few dodgy ones to have an mga licence.

 

[swedish_m82]

Thanks for sharing your experience @mulven It’s really frustrating that MGA allows operators like this to continue operating under their license. Have you heard of any cases where players successfully got their winnings back from LCS Limited? I’m trying every possible avenue to get them to pay what they owe me.

 

[L&L-Jan]

LCS Limited?

@maxd hi mate, did you put a general warning out about LCS that I have might missed? It seems to be that these things are permanent.

 

[maxd]

@maxd hi mate, did you put a general warning out about LCS that I have might missed? It seems to be that these things are permanent.

Hmm, don’t think so. Took a quick look at the sister casino list and most are not known to us via the PAB service so that means we may not have had the first-hand knowledge we usually base Warnings on.

That said … might be time to revisit that approach.

- Max

 

[swedish_m82]

Thanks guys @L&L-Jan & @maxd for looking into this. I really hope my case can help shed light on LCS Limited’s practices. Based on what I’ve experienced and what others have reported, it seems like they have a pattern of unfairly confiscating winnings. I appreciate any awareness you can raise about this situation.

 

[L&L-Jan]

Ok cool. FYI: They were (Maybe are still) active in the Dutch market, where players, including my boss (not NL address, just Malta), the owner of this company. We dont have patience for that, so he gambled funds away and closed account. But I get more of these requests for help and I cant seem to reach anybody.

Sad disclaimer: was gambling with the owner once on novomatic slots in a local casino. Should have asked for contact details.

 

[maxd]

Thanks guys @L&L-Jan & @maxd for looking into this. I really hope my case can help shed light on LCS Limited’s practices. Based on what I’ve experienced and what others have reported, it seems like they have a pattern of unfairly confiscating winnings. I appreciate any awareness you can raise about this situation.

If you’re up to filing a PAB with us then that would allow me to gather the first-hand knowledge we don’t currently have. Could be the fast track to posting that Casinomeister Warning Jan made reference to.

- Max

 

[swedish_m82]

Ok cool. FYI: They were (Maybe are still) active in the Dutch market, where players, including my boss (not NL address, just Malta), the owner of this company. We dont have patience for that, so he gambled funds away and closed account. But I get more of these requests for help and I cant seem to reach anybody.

Sad disclaimer: was gambling with the owner once on novomatic slots in a local casino. Should have asked for contact details.

Thanks for sharing this. It’s concerning to hear that others have had similar issues with LCS Limited, and that they’re difficult to reach. If you come across any useful contacts or ways to escalate cases against them, I’d really appreciate any tips. Hopefully, raising awareness here will help prevent more players from getting caught in the same situation.

 

[swedish_m82]

If you’re up to filing a PAB with us then that would allow me to gather the first-hand knowledge we don’t currently have. Could be the fast track to posting that Casinomeister Warning Jan made reference to.

- Max

Thank you. I actually considered that, but I was informed that since I already have an open case with MADRE, I’m not eligible to file a PAB here. Unless there’s a way around that, I guess I have to wait for MADRE’s process to play out first. Appreciate the suggestion though!

 

[L&L-Jan]

If you’re up to filing a PAB with us then that would allow me to gather the first-hand knowledge we don’t currently have. Could be the fast track to posting that Casinomeister Warning Jan made reference to.

- Max

ill try with the next person who contacts me but all Dutch players I know, I told them to stop using their services and if they hit a new site, scroll to bottom and find company name. If its LSC, dont join. So its been pretty silent since october last year.

 

[maxd]

Thank you. I actually considered that, but I was informed that since I already have an open case with MADRE, I’m not eligible to file a PAB here. Unless there’s a way around that, I guess I have to wait for MADRE’s process to play out first. Appreciate the suggestion though!

Ok, forget the usual restriction. I say this because the goal here isn’t only to resolve your case — in which case we would ask for exclusive access while we worked on it — but also to gather the info necessary to post a Casinomeister Warning. While MADRE is the designated ADR and thus the binding arbitrator in your case we are free to investigate and report on your case as we see fit.

So yeah, have at it! We’ll certainly do our best and if nothing else way well be able to end it with a Warning.

- Max

 

[L&L-Jan]

Ok, forget the usual restriction. I say this because the goal here isn’t only to resolve your case — in which case we would ask for exclusive access while we worked on it — but also to gather the info necessary to post a Casinomeister Warning. While MADRE is the designated ADR and thus the binding arbitrator in your case we are free to investigate and report on your case as we see fit.

So yeah, have at it! We’ll certainly do our best and if nothing else way well be able to end it with a Warning.

- Max

Amen!

 

[swedish_m82]

That makes sense. I really appreciate the opportunity to proceed with a PAB despite my MADRE case. I’ll go ahead and submit the necessary details - thanks for looking into this!

 

[mulven]

Ok, forget the usual restriction. I say this because the goal here isn’t only to resolve your case — in which case we would ask for exclusive access while we worked on it — but also to gather the info necessary to post a Casinomeister Warning. While MADRE is the designated ADR and thus the binding arbitrator in your case we are free to investigate and report on your case as we see fit.

So yeah, have at it! We’ll certainly do our best and if nothing else way well be able to end it with a Warning.

- Max

Based on their Estonian licence, famogousta, cw marketing and lcs limited are owned by the same person as they are under one banner on that registry

 

[Axed]

L.C.S Limited (Scibet.io) straight-up stole nearly €10,000 from me using the same vague, copy-paste accusations:
"
We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of €9,810 has been removed from your balance due to the breach of the following Terms & Conditions:

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”) ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.
"

It’s honestly disgusting that they haven’t been shut down yet. I’ve issued a formal GDPR request, so they’re legally forced to provide every shred of data they claim to have on me — and they better not play games, because I’m ready.

What they don’t expect is that I have video recordings of every single session I played. All of it.
These videos completely destroy their fabricated claims:

• Bonus abuse? I never even accepted a bonus.
• Unlawful activity? Total lie.
• Forged documents? Every single document I submitted is 100% real and legally valid.
• VPN use? Complete garbage — I used the only live casino provider available in my region.

I’m waiting to see the IP logs in their GDPR reply just so I can rip their narrative apart with hard proof.
These people are manipulating data, faking accusations, and stealing player balances — and getting away with it.

I’ve contacted ECC (European Consumer Centre), Casino Guru and I’m preparing a formal legal letter to MGA to demand real regulatory action — not the joke that is MADRE, their so-called “ADR.”

 

[maxd]

That makes sense. I really appreciate the opportunity to proceed with a PAB despite my MADRE case. I’ll go ahead and submit the necessary details - thanks for looking into this!

Got it, on it. And in this case we’ll also waive the “no posting” rule as well, not applicable here IMO.

- Max

 

[swedish_m82]

Thank you.

 

[swedish_m82]

L.C.S Limited (Scibet.io) straight-up stole nearly €10,000 from me using the same vague, copy-paste accusations:
"
We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of €9,810 has been removed from your balance due to the breach of the following Terms & Conditions:

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”) ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.
"

It’s honestly disgusting that they haven’t been shut down yet. I’ve issued a formal GDPR request, so they’re legally forced to provide every shred of data they claim to have on me — and they better not play games, because I’m ready.

What they don’t expect is that I have video recordings of every single session I played. All of it.
These videos completely destroy their fabricated claims:

• Bonus abuse? I never even accepted a bonus.
• Unlawful activity? Total lie.
• Forged documents? Every single document I submitted is 100% real and legally valid.
• VPN use? Complete garbage — I used the only live casino provider available in my region.

I’m waiting to see the IP logs in their GDPR reply just so I can rip their narrative apart with hard proof.
These people are manipulating data, faking accusations, and stealing player balances — and getting away with it.

I’ve contacted ECC (European Consumer Centre), Casino Guru and I’m preparing a formal legal letter to MGA to demand real regulatory action — not the joke that is MADRE, their so-called “ADR.”

I’m sorry to hear you went through the same thing. My case is similar – they confiscated my winnings with vague accusations and refused to provide concrete proof. I’ve already escalated to MADRE and Casinomeister, but seeing how many others have been affected, it seems like a more coordinated effort might be needed. Have you had any response from ECC or Casino Guru yet?

 

[Axed]

I’m sorry to hear you went through the same thing. My case is similar – they confiscated my winnings with vague accusations and refused to provide concrete proof. I’ve already escalated to MADRE and Casinomeister, but seeing how many others have been affected, it seems like a more coordinated effort might be needed. Have you had any response from ECC or Casino Guru yet?

Yeah, it feels pretty hopeless right now. Casino Guru has requested a response from the casino, but I honestly doubt they’ll bother to reply.

ECC got back to me and confirmed that I can file a complaint, although they mentioned that in cases like this, it’s often difficult for them to help directly. However, they will pass the case on to ECC Malta, who will then reach out to the casino.

I’m currently waiting for the full GDPR data from the casino. Once I receive it, I’ll compare it with my own video recordings of all my sessions — which will allow me to refute any false or fabricated claims they might include in their response. After that, I’ll see how both Casino Guru and ECC respond to the casino’s actions.

If there's no resolution, I’ll escalate the case by sending a formal legal letter to either MADRE (ADR) or the MGA, including all my evidence and the data provided through the GDPR request. The good news is that they can’t suddenly submit new evidence to MADRE or MGA if it wasn’t part of their GDPR response — and that gives me a major advantage.

If they still refuse to cooperate, I’ll consult a lawyer. My evidence is strong, and I’m not planning to give up. Not at any point.

 

[swedish_m82]

Yeah, it feels pretty hopeless right now. Casino Guru has requested a response from the casino, but I honestly doubt they’ll bother to reply.

ECC got back to me and confirmed that I can file a complaint, although they mentioned that in cases like this, it’s often difficult for them to help directly. However, they will pass the case on to ECC Malta, who will then reach out to the casino.

I’m currently waiting for the full GDPR data from the casino. Once I receive it, I’ll compare it with my own video recordings of all my sessions — which will allow me to refute any false or fabricated claims they might include in their response. After that, I’ll see how both Casino Guru and ECC respond to the casino’s actions.

If there's no resolution, I’ll escalate the case by sending a formal legal letter to either MADRE (ADR) or the MGA, including all my evidence and the data provided through the GDPR request. The good news is that they can’t suddenly submit new evidence to MADRE or MGA if it wasn’t part of their GDPR response — and that gives me a major advantage.

If they still refuse to cooperate, I’ll consult a lawyer. My evidence is strong, and I’m not planning to give up. Not at any point.

I appreciate the detailed update, and it’s good to hear you’re covering all angles. I haven’t submitted a GDPR request yet, but that might be something I should consider. Did you request specific data, such as IP logs and account history, or did you just ask for everything they have on you? Also, have you seen any indication that the casino is actually willing to cooperate with ECC or Casino Guru? Given how they’ve handled cases like ours, I have serious doubts they’ll engage in good faith.

 

[Axed]

I appreciate the detailed update, and it’s good to hear you’re covering all angles. I haven’t submitted a GDPR request yet, but that might be something I should consider. Did you request specific data, such as IP logs and account history, or did you just ask for everything they have on you? Also, have you seen any indication that the casino is actually willing to cooperate with ECC or Casino Guru? Given how they’ve handled cases like ours, I have serious doubts they’ll engage in good faith.

I requested nearly everything in my GDPR access request — including risk assessments and the reason for the confiscation of my balance.

Unfortunately, I haven’t seen many success stories from people who had their funds confiscated. I did come across a case from Finland where someone won through the European Small Claims Procedure (ESCP). With eCourts Malta. However, that process has a cap of €5,000, so I can’t use it for my full €9,810 claim.

That said, since your disputed amount is under €5,000, it could be worth it. It’s handled electronically, relatively low-cost (a few hundred euros at most), and if you win, you can ask the court to order the casino to cover your legal fees.

 

[swedish_m82]

I requested nearly everything in my GDPR access request — including risk assessments and the reason for the confiscation of my balance.

Unfortunately, I haven’t seen many success stories from people who had their funds confiscated. I did come across a case from Finland where someone won through the European Small Claims Procedure (ESCP). With eCourts Malta. However, that process has a cap of €5,000, so I can’t use it for my full €9,810 claim.

That said, since your disputed amount is under €5,000, it could be worth it. It’s handled electronically, relatively low-cost (a few hundred euros at most), and if you win, you can ask the court to order the casino to cover your legal fees.

Thanks for the info, I really appreciate it. I’ll look into the European Small Claims Procedure as a possible option. It’s frustrating to see so many people facing the same issue with LCS, but it’s good to know there are some potential legal avenues. If anyone has experience with ESCP or any other successful resolution, I’d love to hear more. Again, thanks for the support!