- Joined
- Mar 24, 2025
- Location
- Malmö
Hi everyone,
I’m reaching out for advice regarding a major issue with Nordscasino, operated by LCS Limited. I won €1,032.50 fair and square and still have a remaining balance of €296, but the casino confiscated my winnings and is refusing to pay out, citing vague terms without evidence.
Timeline of Events:
• March 17: Deposited €80 + €80 bonus and started playing.
• March 18: Completed KYC verification.
• March 19: Requested a €1,000 withdrawal.
• March 20: Rejected due to a “missing card photo” (even though they had already approved it).
• March 20 (Later): Resubmitted the exact same card, got approved again, and requested another withdrawal.
• March 21: Received an email stating my funds were confiscated due to a generic “terms violation,” but they didn’t provide any proof. My account balance dropped from over €1,000 to €80, even though I had no violations.
• March 22: All my bets settled, and my balance is now €296, but they refuse to confirm whether I can withdraw it.
Their Excuse:
The casino claims I violated their terms, but they refuse to provide any details. Then, when I escalated to CasinoReview, they falsely claimed that I was using a VPN or masking my IP address. I have never used a VPN. I have played on multiple reputable sites without issues, so this seems like an excuse to withhold payments.
What I’ve Done So Far:
• I filed a complaint with MGA, which directed me to MADRE (ADR), and I have submitted my case there.
• I also reported this to AskGamblers and ThePOGG.
• Nordscasino continues to ignore my specific questions and only sends generic responses.
My Questions:
1. Has anyone had a similar issue with LCS Limited?
2. Any advice on how to further prove that I didn’t use a VPN?
3. Is there any other way to pressure them into processing my withdrawal?
Any help or insight would be much appreciated. It’s frustrating that they’re allowed to operate like this. Thanks in advance!
I’m reaching out for advice regarding a major issue with Nordscasino, operated by LCS Limited. I won €1,032.50 fair and square and still have a remaining balance of €296, but the casino confiscated my winnings and is refusing to pay out, citing vague terms without evidence.
Timeline of Events:
• March 17: Deposited €80 + €80 bonus and started playing.
• March 18: Completed KYC verification.
• March 19: Requested a €1,000 withdrawal.
• March 20: Rejected due to a “missing card photo” (even though they had already approved it).
• March 20 (Later): Resubmitted the exact same card, got approved again, and requested another withdrawal.
• March 21: Received an email stating my funds were confiscated due to a generic “terms violation,” but they didn’t provide any proof. My account balance dropped from over €1,000 to €80, even though I had no violations.
• March 22: All my bets settled, and my balance is now €296, but they refuse to confirm whether I can withdraw it.
Their Excuse:
The casino claims I violated their terms, but they refuse to provide any details. Then, when I escalated to CasinoReview, they falsely claimed that I was using a VPN or masking my IP address. I have never used a VPN. I have played on multiple reputable sites without issues, so this seems like an excuse to withhold payments.
What I’ve Done So Far:
• I filed a complaint with MGA, which directed me to MADRE (ADR), and I have submitted my case there.
• I also reported this to AskGamblers and ThePOGG.
• Nordscasino continues to ignore my specific questions and only sends generic responses.
My Questions:
1. Has anyone had a similar issue with LCS Limited?
2. Any advice on how to further prove that I didn’t use a VPN?
3. Is there any other way to pressure them into processing my withdrawal?
Any help or insight would be much appreciated. It’s frustrating that they’re allowed to operate like this. Thanks in advance!