Svenplay stole 6868.5€ of my winnings

hamgz

Newbie member
PABnononaccred
Joined
Oct 28, 2024
Location
Morocco
After a series of document verification and cancelling my withdrawals which resulted in 9 different documents being reviewed and accepted in a month process, I finally tried to make a new withdrawal on 4 February 2024 (Even russian bookmakers had more lenient verification and they actually paid me).

After 5 days (9 February 2024), they sent me an e-mail stating that my withdrawal is rejected and that I breached terms 3.1 and 12.10 which were copied directly from their website. Both these terms imply I've breached at least 10 different conditions (VPN, cheating software, IP falsification, forged documents, fraudulent activities, bonus abuse ...), which I declined via both e-mail and live chat, but they told me the decision was final. I haven't even used a bonus on their website yet it's part of their claims which is a joke.

On 10 February 2024, I sent them another email asking them to be more specific about the terms they claim I've breached, and specify the exact reason why my money was taken from my account, but to this day they don't want to answer.

I know I didn't breach any of their T&C, and my money was won fairly by betting on sports and won 6868.5€. Honestly, I don't see any reason why I'd cheat and I've never had a casino accuse me of breaching their T&C until I met these scammers.
I also have a problem with 3 other bookmakers who belong to the same network CampeonGaming and CampeonAffiliates (Sonsofslots, Campeonbet and Supacasi) and they all sent me the same email about claims BS without providing proof nor clarify the real cause, but let's just focus on Svenplay right now.

I've also reached out to MADRE who decided to open a case, and you know what their decision was? They actually stopped the case because I live outside the EU and it's the operator decision if they want to proceed with the case or not, and obviously they refused. I mean it's a joke really not even their designated ADR can help you.

Hopefully this will serve at least as a warning to people who want to play in the following casinos : Wallacebet, Evobet, Betsamigo, Sons of Slots, Lapilanders, SvenPlay, Campeonbet, Nucleonbet, Svenbet, BetNFlix, 21.red, Scibet, Rise of Bets, Onestep, Taikaspins, Scarabet, ChalkWins, Nords, Slots Hammer, CampeonUK, Evoreels, Svenreels, SupaCasi, Play Fast, LiveBet, Treasure Spins. If you're thinking about playing in one of these casinos, just run away.

TLDR : Svenplay confiscated my winnings based on unjustified T&C.
 
FTR @hamgz had submitted a PAB and waited while we tried several times to get a response from Svenplay regarding the case. All attempts failed — the casino simply never replied — and we were forced to close the case.

Although there is no legal requirement for the casino to reply to us — they are licensed in Malta — it does demonstrate a profound disrespect and disregard for player grievances. A Casinomeister Warning will be posted against the casino for ignoring player complaints.

Regards,

Max Drayman
Complaints & Player Arbitration (PAB) Team Leader
 
I know a few cases where a Finnish player has gone to court in Malta against the L.C.S limited.
it would seem that the company doesn't even care about ADR's decisions

Here is one decision, i'm so happy this rigged company lost the case

Saw the Notice of Claim filed by the claimant on the 18th January 2024 pursuant to Regulation 861/2007 establishing a European Small Claims Procedure in which the claimant stated that he was claiming the amount of one thousand four hundred twenty six Euro and sixty four cents (Eur 1,426.64) from defendant company together with costs of these proceedings and interests. The claimant stated that he refers to an incident of the 2nd March 2022 related to sports bonuses, when his winning withdrawals were rejected allegedly on the false claims of arbitrage betting.

Plaintiff states that respondents actions were not justified. In fact, the Maltese Alternative Dispute Resolution Entity (MADRE) acceded to plaintiff’s submissions. (Decision Case No.2373582862) The claimant indicated that he was not insisting on an oral hearing. Respondent company was duly notified on the 22nd February 2024 and filed a reply on the 18th March 2024.

In its reply, defendant company, declared in page 3 of the answer form, that it was accepting the claim and on page 4 it went further by stating that, “LCS has made several attempts to contact the Claimant in order to settle this case out of court, after he received a claim.” No further documentary evidence was submitted by defendant company. Taking into account, plaintiff’s documentary evidence and defendant’s admission that the amount is due, the Tribunal cannot but accept plaintiff’s claim.

Decision

In the light of defendant’s company admission and acceptance of the claim, the Tribunal accepts plaintiff's claim for the amount of one thousand four hundred twenty six Euro and sixty four cents (Eur 1,426.64), and therefore orders defendant company to pay plaintiff the said amount. The defendant company shall also pay all the judicial costs associated with these proceedings together with interests which shall accrue from the date of this decision.

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I know a few cases where a Finnish player has gone to court in Malta against the L.C.S limited.
it would seem that the company doesn't even care about ADR's decisions

Here is one decision, i'm so happy this rigged company lost the case

Saw the Notice of Claim filed by the claimant on the 18th January 2024 pursuant to Regulation 861/2007 establishing a European Small Claims Procedure in which the claimant stated that he was claiming the amount of one thousand four hundred twenty six Euro and sixty four cents (Eur 1,426.64) from defendant company together with costs of these proceedings and interests. The claimant stated that he refers to an incident of the 2nd March 2022 related to sports bonuses, when his winning withdrawals were rejected allegedly on the false claims of arbitrage betting.

Plaintiff states that respondents actions were not justified. In fact, the Maltese Alternative Dispute Resolution Entity (MADRE) acceded to plaintiff’s submissions. (Decision Case No.2373582862) The claimant indicated that he was not insisting on an oral hearing. Respondent company was duly notified on the 22nd February 2024 and filed a reply on the 18th March 2024.

In its reply, defendant company, declared in page 3 of the answer form, that it was accepting the claim and on page 4 it went further by stating that, “LCS has made several attempts to contact the Claimant in order to settle this case out of court, after he received a claim.” No further documentary evidence was submitted by defendant company. Taking into account, plaintiff’s documentary evidence and defendant’s admission that the amount is due, the Tribunal cannot but accept plaintiff’s claim.

Decision

In the light of defendant’s company admission and acceptance of the claim, the Tribunal accepts plaintiff's claim for the amount of one thousand four hundred twenty six Euro and sixty four cents (Eur 1,426.64), and therefore orders defendant company to pay plaintiff the said amount. The defendant company shall also pay all the judicial costs associated with these proceedings together with interests which shall accrue from the date of this decision.

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I'm glad the player got his winnings from these scammers. I can see now that EUROPEAN SMALL CLAIMS PROCEDURE are at least useful for EU players unlike MADRE. I'll search how to open a direct case against them as a non EU player, this may become my last option if these crooks don't want to pay.
 
LCS Limited and related companies are awful. Took 2 months to get a simple low four figure withdrawal. Didn't have to get ADRs involved though phew.
The fact that a certain russian bookie known for stalling payments asked for less verification than them and actually paid me says it all. They're the worst in the 2 worlds : worst verification process and they won't pay. They even asked me for an official document of my mobile phone contract upon registration!
 
The fact that a certain russian bookie known for stalling payments asked for less verification than them and actually paid me says it all. They're the worst in the 2 worlds : worst verification process and they won't pay. They even asked me for an official document of my mobile phone contract upon registration!
For me I believe it was sending in a document 10+ times because it wasn't "clear" as well as ridiculous video selfie requests
 
Now they responded on LCB forum, they apparently found another rule they claim I've breached. It wasn't even in the original email of why my winnings were confiscated.
They claim that because I've reached the max bet on Sonsofslots, I created an account in Svenplay to get a bigger stake and that I defrauded their bookmakers by doing so according to their 43.5 rule.

Now their 43.5 rule states : "Svenplay reserves the right to cancel repeated bets on the same event/market." I have a question, does the repeated bets rule also include other bookmakers that belong to the same company? For me, the rule clearly states that repeated bets aren't allowed in the same bookmaker, in fact I didn't even know that both bookmakers belong to the same company LCS Limited. I feel like it's a cheap trick to steal players' money.

In addition, they claim I registered on Svenplay to have a much bigger stake on one event. At the moment, I was playing with 40 euro stake per bet on Sonsofslots, and when I started on Svenplay I also used 40 euros even though the max bet was hundreds of euros, and I kept increasing it til I reached 80 euros stake per bet after 3 months and I got limited to 1 euro stake.
So if my goal was to bypass the max bet rule, wouldn't it be more logical to just bet on Svenplay 80 euros (40 + 40) alone and stop playing in Sonsofslots? and mind you I could easily use hundreds of euros in Svenplay as well so it was nowhere near the max bet.

I wonder what they'll say the next time, maybe they'll invent a new rule. I hope I'll get some feedback from other players here and tell me if I'm right in the fact I still didn't breach their 43.5 rule.
 
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