Crowncoins Casino stole my redemption

[theone69]

I won 1000 and went to redeem it via instant bank transfer which is not instant by the way so the next day I check the status and they cancelled it and switched it to redeem via skrill with someone else's skrill account! I did not authorize that and have no idea who's skrill account it was and they are literally the only people other than me that knew I was redeeming anything! They keep giving me the run around, won't tell me any information on who and why it was changed and they won't let me speak to a manager and they have literally done nothing! They ignore most of my messages and they pretty much have said it's somehow my fault! If someone can please help me I'd appreciate it! The only option it can be is that they have a corrupt employee that did it or maybe the whole casino is corrupt! Google crowncoins and scammer and there's alot of shady business going on! I've filed complaints with New Hampshire Dept of Justice, the FTC, Israel's Ministry of Finance, my local police dept, the fbi and they still havnt done nothing! Please help!

Jesse

 

[maxd]

Hello,

Normally we’d offer to help you through our Player Arbitration (PAB) service but it sounds like you’ve already done the rounds of pretty much every authority you can think of, including following the Disputes procedure given in the Terms.

I certainly understand your frustration but the truth is that we’ve found those sweepstakes sites to operate pretty much beyond any normal authority or regulation. And in your case as an American having to contact an Israeli authority supposedly in charge of arbitration is a bit ridiculous, especially given that there is nothing compelling them to reply, proven by the fact that they haven’t.

Good luck with it. Feel free to keep posting here about your progress with this: the more people that see the nonsense you’ve had to deal with the better.

Regards,

Max Drayman
Forum Moderation Team Leader