On Probation The Virtual Casino Group and Ace Revenue

[The Dude]

...Go Casino Golden Casino and Online Vegas, neither of which are accredited here on casinomeister, nor can I find any info about them on casinomeister such as baptism by fire etc...

Those are not casinos but portals. We don't rate portals here.

 

[sephus22]

I gave Silver Oak a try.Made a W/D request on 11/21 .See how they treat me on this one.It used to take a month and a half of solid prodding.

 

[dionysus]

I gave Silver Oak a try.Made a W/D request on 11/21 .See how they treat me on this one.It used to take a month and a half of solid prodding.

hopefully your forum name isnt the same as your casino name, so we all get an accurate representation

 

[sephus22]

hopefully your forum name isnt the same as your casino name, so we all get an accurate representation

Fill me in on what you are getting at,bro

 

[chayton]

Fill me in on what you are getting at,bro

I think he means if your casino name and your forum name are the same and they see you posting, they might give you preferential treatment - getting your withdrawal faster or whatever.

 

[Nifty29]

I gave Silver Oak a try.Made a W/D request on 11/21 .See how they treat me on this one.It used to take a month and a half of solid prodding.

...and here, my friends, is the problem.

Members are thinking it's a-OK to go deposit and "try them out"....when the REALITY is that these groups are STILL not recommended or rogued.

Of COURSE this member is going to be paid in a timely fashion. If they REALLY wanted to "test the waters" (pretty silly IMO but whatever) they would have deposited and withdrawn in COMPLETE secrecy.

Any positive results arising from the above member's interactions with these casinos should be completely ignored IMO.

 

[dionysus]

Fill me in on what you are getting at,bro

what chay said

 

[same_old]

If this is directed to me, I can honestly say that I haven't deposit at one of these casinos in years. When I did, I wasn't aware of all the good casinos out there.



As a proud member of this forum I think it's appropriate to update the thread about resolved issues when a casino group is on probation. I did it in 2010 when Marty Davis was here too. I wasn't posting this info to make you go there and deposit, I post because it is expected of me as a member.

Sorry Maphesto, By all means I wasn't having a go at you or anything, I'm truly sorry if it looked that way. I know you are very experienced in the online gaming world. I just had a laugh when I read your post. I mean it was only a few $ and they couldn't even pay that in a good time frame.
Yes I agree, thanks for letting us know that at least you DID end up seeing the cash.

 

[zanzibar]

Apologies if this has been raised before. I did read the whole thread and didn't see this point raised. And that is:

Is the guy still the owner or associated with these casinos?

He is the owner whose name was silently removed from the story below on this site a few months ago, and the story itself has now been removed from the page about this group here altogether:

Tales from the Trenches:
Firstly I would like to apologise for not using my real alias as I am quite petrified by this group and I would like you to know the story.A year ago I was playing at Cirrus Casino and lost around $x,xxx no big deal.a couple of weeks later I started to gamble on sports at an outfit known as Royal Sports betroyal.com. I deposited $x,xxx and built my balance through playing Teasers to $x,xxx. I then requested a cashout a modest amount - not too high. I got told by them I need to wait as they wish evaluate my play. So I did.

A couple of weeks later while I was in Costa Rica I decided to stop by in a place called Office Centro near Sabana Park. They were based on the 7th building of office centro on the 7th floor. Same building as another book I gamble at called Bodog. Betroyal and Cirrus I found out are owned by the same guy Soon as I arrived on the 7th floor and introduced myself I was met by some sinster columbian looking bodyguards dressed in slick suits. Also by an acne covered indian guy in his mid 40s who appeared to be screaming his head off at some guys in the office. Not a great way to meet the owner I later found out. Anyway I was asked to leave of which I did, after spending less than 10 minutes then made my way to a resturant to grab some food. Little did I know the security guards followed me all the way there and warned me by hitting me around never to ask ever again about a cashout or mention on forums or they will have me killed. They also hit me around a few times which took me by total surprise. As you can imagine this put me off online gambling for life... and only recently after seeing some good operations such as VIP etc... have I started gambling online. People like this group need to be put to rest and never allowed to operate an online gambling outfit or any business.We need to join together and fight this crime...

A company owned by a criminal with a fraud conviction would never get anywhere near being licensed by New Jersey or Nevada or any decent licensing authority. But maybe if they applied enough pressure to have the guy's name removed from where it has been copied all over the internet and then pretended that he wasn't still running the show they might stand a chance...

If anyone is still wondering what the motivation is for this sudden burst of goodness from these people thats it right there. The writing is on the wall for these guys. Once some properly regulated casinos are available to Americans in most states these rogues will lose the majority of their business.

There is an old saying about leopards and changing their spots that comes to mind.

 

[Booo73]

Honestly for the first time in my online gambling experience, I am soooooooooo glad that Canadians are banned. Not sure why since it's RTG but not complaining

 

[marcsudbury]

Canadians are not banned.... I don't think we are. I played last week on club world.

And as for this group debate? If you don't like then don't play there... And vote no whem asked to...

Too many repeats in this thread.. Wow I could of read for 30 minutes only and skip the last hour and missed nothing.

 

[dunover]

This thread is in danger of becoming a shill-magnet. As previous poster said, going around in circles.

 

[SlotsLover]

ClubWorld not part of this group. Did you mean ClubPlayer?

I think we should just let this issue lie a little bit. The players know what they are getting into. My experience is that they are slow but eventually pay and have great promotions and aggressive marketing. If this works for you, great, if not, don't play.

I'd rather not see numerous complaints about them not paying in 3-5 days, they generally have never done that. Let's see if they pay in a reasonably timely manner (to each his own) and if complaints come in in the upcoming weeks/months or not and then we can see if any real improvement is noticed.

Canadians are not banned.... I don't think we are. I played last week on club world.

And as for this group debate? If you don't like then don't play there... And vote no whem asked to...

Too many repeats in this thread.. Wow I could of read for 30 minutes only and skip the last hour and missed nothing.

 

[maphesto]

Apologies if this has been raised before. I did read the whole thread and didn't see this point raised. And that is:

Is the guy still the owner or associated with these casinos?

He is the owner whose name was silently removed from the story below on this site a few months ago, and the story itself has now been removed from the page about this group here altogether:



A company owned by a criminal with a fraud conviction would never get anywhere near being licensed by New Jersey or Nevada or any decent licensing authority. But maybe if they applied enough pressure to have the guy's name removed from where it has been copied all over the internet and then pretended that he wasn't still running the show they might stand a chance...

If anyone is still wondering what the motivation is for this sudden burst of goodness from these people thats it right there. The writing is on the wall for these guys. Once some properly regulated casinos are available to Americans in most states these rogues will lose the majority of their business.

There is an old saying about leopards and changing their spots that comes to mind.

Is the guy still the owner or associated with these casinos?

I think so! Grafix Softech S.A. is still one of his companies I think. When you check the staff of Gambling Wages today many of them seem to have connections with Grafix Softech. I could be wrong, but the ownership seem to be the same as before.

Maybe Greedygirl knows?

 

[swampwitch]

A few years ago when you did a search of the guy it was page after page of his nefarious escapades. Now you Google his name and you have to really search to find his seamier side. The man must of spent a fortune to make sure Google would show "philanthropist" page after page.

I need to stop reading this thread. I just find myself getting more and more pissed off. Way too many people jumping on the Virtual apologist train.

 

[rockycatt]

You do not have permission to view link Log in or register now.

see here this is a quote from the man --

Every human being has potential, but success comes from personal hard work, discipline and remaining open to new possibilities

 

[vinylweatherman]

So, what legit business won't even let you read the glowing testimonials from other users without being a registered user. It looks like he is making damn sure no one can find out the REAL nature of his "High tech business", which is running a bunch of online casinos without being "on the team" as a client.

Looks pretty fake, as there is no means to actually register for the site, only a "registered users only" block on pretty much anything except the home page.

As for his foundation, not much different to the Kray twins, they too were loved by their own community because they too used their ill gotten gains to buy their way into their hearts and minds - but cross them, and you ended up 6 feet under.

He is clearly spending an absolute fortune on a major image cleanup, including a considerable amount of rewriting history. In this context, paying those players who come forward now is a drop in the ocean.

I am wondering if there is a bigger picture here, perhaps a desire to enter politics, for which a squeaky clean image is very useful.

 

[mattsgame]

A few years ago when you did a search of good old Tej it was page after page of his nefarious escapades. Now you Google his name and you have to really search to find his seamier side. The man must of spent a fortune to make sure Google would show "philanthropist" page after page.

I need to stop reading this thread. I just find myself getting more and more pissed off. Way too many people jumping on the Virtual apologist train.

I feel you. The other thing for me is that as an affiliate I browse other forums and I am flabbergasted that so many affiliates that I look up to actually promote these brands and others that are shady to players. I would love to know if these affiliates actually play at these casinos or just jump on board with an offer that is too good to resist. Their choice I guess, I was just taken back by their decision.

This is a bit different to what's happening here as they are going to be out of rogue and still not recommended but these affiliates are "recommending" these casinos to their players.


I have been holding back my typing finger for the fear I may just say to much and be sent to the naughty corner on some of them.

 

[same_old]

A few years ago when you did a search of good old Tej it was page after page of his nefarious escapades. Now you Google his name and you have to really search to find his seamier side. The man must of spent a fortune to make sure Google would show "philanthropist" page after page.

I need to stop reading this thread. I just find myself getting more and more pissed off. Way too many people jumping on the Virtual apologist train.

That's exactly how I feel. This group shouldn't even be discussed in this forum.

 

[cheetahwind]

So without initially mentioning anything. I had $30 I wanted to try in something non-accredited. So I gave prism a try for the heck of it.

Put in $30 into Prism, didn't take a bonus. The idea of a no rules match bonus had me a little leery. Played for a while, cashed out $600.

Submitted all of my documentation on 11/12/13. I was verified on 11/13/13.

Got my bank wire as of 11/29/13. So it took about a little over 2 weeks to get my cashout. About really honestly on par with about every other RTG. Not saying I haven't gotten wires faster, but it seems with all of the hiccups. 2 weeks isn't the worst cash out I have seen.

Rushmore was the worst taking 75 days to get me my cash.

 

[bigjohn]

Any experiences with this group detailed here and now are going to do very little to change peoples minds.

I had never known anything about this Tej guy. I found an old thread at another forum from 2005 concerning BetRoyal which was bought by Tej, how it was a decent place, then turned to crap, then an effort was made to turn it around by bringing in someone trusted by the gaming community. Sounds familiar.

Is BetRoyal still around? Is it still owned by this same guy?

 

[maphesto]

Is BetRoyal still around?

Betroyal is renamed to partycity and one of Gamblingwages casinos.

 

[cheetahwind]

Any experiences with this group detailed here and now are going to do very little to change peoples minds.

I had never known anything about this Tej guy. I found an old thread at another forum from 2005 concerning BetRoyal which was bought by Tej, how it was a decent place, then turned to crap, then an effort was made to turn it around by bringing in someone trusted by the gaming community. Sounds familiar.

Is BetRoyal still around? Is it still owned by this same guy?

Oh I get that, I was just posting about my little adventure I decided to take. To see if they truly have redeemed themselves. Trust me I was a victim at one time myself, of the whole. Well you have opened an account at 3 other properties gig. Therefore were voiding your winning shindig. Man I wish I could remember the account information or amount. Mainly because I would finally pursue the ordeal. Yet then again this was 4 years ago, before I had found CM.
Granted the amount I had won at the time was small, but still it was the thrill of the win.
I'm not out to really change anyones mind or shill. Just posting an experience I had, whether it's taken into account or not. Is up to each individual. Let the trashing begin.

 

[Nifty29]

Oh I get that, I was just posting about my little adventure I decided to take. To see if they truly have redeemed themselves. Trust me I was a victim at one time myself, of the whole. Well you have opened an account at 3 other properties gig. Therefore were voiding your winning shindig. Man I wish I could remember the account information or amount. Mainly because I would finally pursue the ordeal. Yet then again this was 4 years ago, before I had found CM.
Granted the amount I had won at the time was small, but still it was the thrill of the win.
I'm not out to really change anyones mind or shill. Just posting an experience I had, whether it's taken into account or not. Is up to each individual. Let the trashing begin.

They ripped you off in the past, and you went BACK?

'Nuff said.

 

[zanzibar]

A few years ago when you did a search of the guy it was page after page of his nefarious escapades. Now you Google his name and you have to really search to find his seamier side. The man must of spent a fortune to make sure Google would show "philanthropist" page after page.

I need to stop reading this thread. I just find myself getting more and more pissed off. Way too many people jumping on the Virtual apologist train.

Wow you are right. This would be hilarious if it wasn't so disgusting. He has his own IMDB page, a user profile on loads of high ranking sites like Last.fm, Twitter, Facebook and Crunchbase, he has defined himself on Urban Dictionary, and has loads of other pages detailing his bullshit charity. He either has loads of spare time or he is paying a reputation management service to hide his criminal past.

 

[cheetahwind]

They ripped you off in the past, and you went BACK?

'Nuff said.

Actually I now can without a doubt, say they no longer ripped me off. I contact Cindy earlier after I wrote that post. Decided to see if they would found said old account. They did it was at Club Player. The amount was $208. She asked if I was still interested in being paid. I told her if they would be willing, despite me having 1 account at 4 of there what I thought was different properties. She said sure, but to make sure I only had 1 account at 1 of there properties for future reference. She then asked if I wanted a wire or western union.
Of course I took the Western Union. An hour later, I got an e-mail, stating that I had a western union waiting for me the amount of $300. So not only did I get what I was owed, and then some.
So yeah, I do believe in giving people a second chance. Sure if this attempt had gone wrong, then I might have said sure, back into the rogue pit with thee. Yet I am already seeing some dramatic improvements.

 

[Firehawk]

Well V-Group seems you've been given a Chance first thing I would do
is address current matters past and present good chance to tidy up that
image: Cindy you might want to hire a small army to help with that tidy up.

In the past you have done me no wrong I had three withdrawals that came
through took some time but it came through and that's something that you
need to work on speeding up payments.
If you get things going correctly and keep high standards you will indeed
do well the journey of a thousand miles begins with a few small steps ergo
the gauntlet has been thrown down let us see hmm.

-A

 

[Nifty29]

Actually I now can without a doubt, say they no longer ripped me off. I contact Cindy earlier after I wrote that post. Decided to see if they would found said old account. They did it was at Club Player. The amount was $208. She asked if I was still interested in being paid. I told her if they would be willing, despite me having 1 account at 4 of there what I thought was different properties. She said sure, but to make sure I only had 1 account at 1 of there properties for future reference. She then asked if I wanted a wire or western union.
Of course I took the Western Union. An hour later, I got an e-mail, stating that I had a western union waiting for me the amount of $300. So not only did I get what I was owed, and then some.
So yeah, I do believe in giving people a second chance. Sure if this attempt had gone wrong, then I might have said sure, back into the rogue pit with thee. Yet I am already seeing some dramatic improvements.

Actually, they DID.

They just paid you now because you brought it to their attention via CM.

IMO kudos is not warranted just for doing what they should have done in the first place.

You are always depositing at known rogues cheetah. It's not surprising you have had issues, since you don't seem to take notice of the awful experiences of others.

 

[cheetahwind]

Actually, they DID.

They just paid you now because you brought it to their attention via CM.

IMO kudos is not warranted just for doing what they should have done in the first place.

You are always depositing at known rogues cheetah. It's not surprising you have had issues, since you don't seem to take notice of the awful experiences of others.

EXCUSE ME? I play mainly at Slotocash an accredited casino here. I decided to try something besides Slotocash for a deposit.
Play at known rogue my alot ass. I suggest my dear sir you check your facts before your throw wild accusations around.
Nifty can I ask you even have anyone who praises you around here. As far as I can see, you would rather throw everyone under the bus so that way you can some personal satisfaction out of it. Do you get off on it knowing that you rather degrade every human being known to earth?
I take it if you had it your way, there wouldn't any casinos except for the ones on Nifty's list which amount, to let me guess none?
Common, why are you on a casino forum if you and your buddies take a cheap shot at every casino known to man?
I want some answers, and yes I am derailing this thread, because I feel at this point Nifty has made it his mission to take as many cheap shots at me as possible. So common fella, lets get some real answers out of you on why your damn bitter.

 

[Nifty29]

EXCUSE ME? I play mainly at Slotocash an accredited casino here. I decided to try something besides Slotocash for a deposit.
Play at known rogue my alot ass. I suggest my dear sir you check your facts before your throw wild accusations around.
Nifty can I ask you even have anyone who praises you around here. As far as I can see, you would rather throw everyone under the bus so that way you can some personal satisfaction out of it. Do you get off on it knowing that you rather degrade every human being known to earth?
I take it if you had it your way, there wouldn't any casinos except for the ones on Nifty's list which amount, to let me guess none?
Common, why are you on a casino forum if you and your buddies take a cheap shot at every casino known to man?
I want some answers, and yes I am derailing this thread, because I feel at this point Nifty has made it his mission to take as many cheap shots at me as possible. So common fella, lets get some real answers out of you on why your damn bitter.

Tell you what...I'll amend what I said to exclude the word "always", as you obviously don't expressly play at rogues.

It should be noted that you have frequented such places as Club Player, Grand Prive and Prism just this past year (could be more haven't checked all posts)

My point was that you aren't "testing the waters" or such things...you've already played there before.

The rest of your personal tirade is unwarranted and has been reported.

 

[cheetahwind]

Club Player 4 years ago
Prism within the last month, once in the last month (testing there new ordeal)
Grand Prive haven't been to over 2 years, so once again, where is your fact
I guess the feeling is mutual, I have reported you as well. Maybe ignoring you would be best for both of us since we never seem to agree upon anything
I can't understand why someone would be out to attack anyone who's in the US
Sure I understanding attacking someone within Europe and Canada where the options are plentiful, but anytime someone in the US has a good experience. Other than a place on Nifty's approved list. You would rather sit there and give them some snarky comment.
It's people like you would would rather let someone sit in jail and rot, then have a second chance in life to prove they can become a better citizen.

 

[maxd]

Guys, chill. Seems to me you've both got your knickers in a twist here. If you can't bear to read what each other has to say please avail yourself of the Ignore facility. If that isn't enough then Report Post -- as you both have done -- and leave the moderating to the moderators. Posting "you suck" messages to each other is fun for no one so please stop.

 

[dunover]

Nate--Virtual has dictated nothing in this, whatsoever and I'm not sure why you would assert this. Further, I don't disagree with you regarding raising their standards. I feel a bit like a broken record, but I want to see massive change and I'm doing my best to instill these changes with these companies. Believe me, it would be VERY easy to walk away from this--it would certainly be far less stress and headaches from all sides. I've come this far, though--I've seen players paid and other changes, which encourage me to continue forward and hopefully get the standards everyone is screaming for. This is my goal and whether I walk away proud or with egg on my face remains to be seen. Fortunately, the powers-that-be appear to be motivated and until I no longer see this mindset, I'm gonna plug away.



Googo--you have my word, I will not share any information. Pinky swear.

Priceless. Absolutely priceless. I haven't read this thread in detail for a while as I got bored after page 452, but this had me literally crying out with laughter, eternally grateful I wasn't drinking coffee at the time. A better summation of this thread, no matter how unintentionally funny it is, would be impossible to type.

 

[The Dude]

...

He is the owner whose name was silently removed from the story below on this site a few months ago, and the story itself has now been removed from the page about this group here altogether...

We have a policy here that if your name or private home number, address etc., is posted here, we will remove it upon request. And this is what happened. If your name and address was posted here, and you asked me to take it down, I'd do the same.

 

[zanzibar]

Thanks for the explanation. I don't agree with it but a) its not my site and b) I have no idea what was said or "requested" so I understand.

Its a shame though that a bunch of casinos owned by a convicted felon are able to hide this connection like this.

 

[bsilva028]

it was already said before that after the 180 days of probation will also have something to vote what we think of put them out of the rogue pit or not.

i asked to the reps clarify some good things, like until now nothing was answered neither changed in their rogue rules, i will not say more nothing about this.

when the vote happens i will give my vote
continue in rogue pit forever, it will be what i will vote.

[Max says: this post and the 100+ that followed the bsilva story have been moved to Virtual VS bsilva028 : split from the Virtual Probation thread. Apologies for any discontinuities that may have caused: thread splitting is not an exact science and there will be jagged edges here and there. If anything actually needs fixing -- moved from this thread to that or whatever -- please send me a PM with the details (post number, link, whatever) and I'll do what I can to make things right.]

 

[awilliams]

Ruby Slots problem with withdrawal

I received a players reward card in the mail about one week ago. I used all three of them to deposit onto Ruby Slots. The first two deposits I won $0. Two days later, I received another card in the mail. I used that 100.00 as well. Finally I hit and won $1200.00 in a bonus. I went online to talk to live help and was immediately told that my winning were void because I use free money back to back. I look over all the card and them it does not say it was from the caisno, but from players reward. I feel like I've been cheated.

 

[cheetahwind]

I received a players reward card in the mail about one week ago. I used all three of them to deposit onto Ruby Slots. The first two deposits I won $0. Two days later, I received another card in the mail. I used that 100.00 as well. Finally I hit and won $1200.00 in a bonus. I went online to talk to live help and was immediately told that my winning were void because I use free money back to back. I look over all the card and them it does not say it was from the caisno, but from players reward. I feel like I've been cheated.

I'm not saying I condone what they did by sending you 2 players cards in a row.
Yet it does say on the Players Card site that it's a free chip bonus. It has a max cash out. Then if you look at the web site terms for each of the casino. Your not allowed to use 2 free chips in a row.
You could try a PAB with max. To see if he could get you any resolution.
These player rewards cards are tricky, they look like legit credit cards with real actual cash. Yet there really free chips in disguise. I feel sorry you feel for such an evil prank tho.

 

[chuchu59]

EXCUSE ME? I play mainly at Slotocash an accredited casino here. I decided to try something besides Slotocash for a deposit.
Play at known rogue my alot ass. I suggest my dear sir you check your facts before your throw wild accusations around.
Nifty can I ask you even have anyone who praises you around here. As far as I can see, you would rather throw everyone under the bus so that way you can some personal satisfaction out of it. Do you get off on it knowing that you rather degrade every human being known to earth?
I take it if you had it your way, there wouldn't any casinos except for the ones on Nifty's list which amount, to let me guess none?
Common, why are you on a casino forum if you and your buddies take a cheap shot at every casino known to man?
I want some answers, and yes I am derailing this thread, because I feel at this point Nifty has made it his mission to take as many cheap shots at me as possible. So common fella, lets get some real answers out of you on why your damn bitter.

I don't care if this ruffles some feathers but after a short hiatus I deposited to play a tourney and won a very small amount and also played some table games. I cashed out on the 20th of last month and after chasing them on the 30th of last month they said they would contact the finance department and I was er promptly paid on the 1st of this month. Amount? A lousy 29 bucks. You gotta be better than this Slotocash.

As for the Virtual rogues, I honestly cannot believe how they will repent and act in good faith forever. I use this word because they have promised numerous times in the past, delivered for a short while and rip people off when players were least wary of them. I dare say I played with them on a couple of occasions during the past 3-4 years. Others may not believe me but what I really wanted to do was to know what made them click and in my view they had their ways to retain some players while attracting new ones. As long as your cashouts did not reach 4-figure sums they paid after 30+ 30 days. That will entice most players to reverse and lose them all back.

 

[cheetahwind]

I don't care if this ruffles some feathers but after a short hiatus I deposited to play a tourney and won a very small amount and also played some table games. I cashed out on the 20th of last month and after chasing them on the 30th of last month they said they would contact the finance department and I was er promptly paid on the 1st of this month. Amount? A lousy 29 bucks. You gotta be better than this Slotocash.

As for the Virtual rogues, I honestly cannot believe how they will repent and act in good faith forever. I use this word because they have promised numerous times in the past, delivered for a short while and rip people off when players were least wary of them. I dare say I played with them on a couple of occasions during the past 3-4 years. Others may not believe me but what I really wanted to do was to know what made them click and in my view they had their ways to retain some players while attracting new ones. As long as your cashouts did not reach 4-figure sums they paid after 30+ 30 days. That will entice most players to reverse and lose them all back.

Was this to an eWallet? If so yeah, 10 days is a bit long
Then again it seems wires on average for them takes about 2 to 3 weeks.
I"m not saying I'm happy with Sloto either lately. Hell it's now Tuesday morning and they still don't have there December promotions up and going. Something is going seriously wrong in that department too.

I'm on the verge of finding something else besides Slotocash to play at for a while. I really wish I could play WMS here in the US, but where I live it looks like online gaming might take a while.

On the other topic, who knows maybe my one wire was a fluke. Maybe a month or two or six down the line. They might go back to the same old switch and bait tactics. I have no real idea. Honesty would I attempt my fate again, probably not. Unless if they really prove the want to be better. Hell I even invited Cindy to join in on the conversation here a week ago at another forum. I've seen she's registered an account, but so far has been silent. Not sure why, but on either note that's not helpful to there cause either.

 

[chuchu59]

Was this to an eWallet? If so yeah, 10 days is a bit long
Then again it seems wires on average for them takes about 2 to 3 weeks.
I"m not saying I'm happy with Sloto either lately. Hell it's now Tuesday morning and they still don't have there December promotions up and going. Something is going seriously wrong in that department too.

I'm on the verge of finding something else besides Slotocash to play at for a while. I really wish I could play WMS here in the US, but where I live it looks like online gaming might take a while.

On the other topic, who knows maybe my one wire was a fluke. Maybe a month or two or six down the line. They might go back to the same old switch and bait tactics. I have no real idea. Honesty would I attempt my fate again, probably not. Unless if they really prove the want to be better. Hell I even invited Cindy to join in on the conversation here a week ago at another forum. I've seen she's registered an account, but so far has been silent. Not sure why, but on either note that's not helpful to there cause either.

Yes, to Ecocard and a not so warm reply 'ok we will contact the finance department'.

 

[The Dude]

Moved the Grand Prive comments to here:
https://www.casinomeister.com/forums/threads/grand-prive-comments.60059/

 

[greedygirl]

Hi everyone—

Time to stir up the hornet's nest with an update.

I went up to the corporate offices of Virtual and Ace (last week) to meet with the company’s management, and we’ve made some progress with things. Here’s a quick rundown…

As has been brought up as the biggest issue, is the necessity to improve withdrawal times. Virtual has a very different approach and model with their brands and after providing me further insight into this, I can understand the associated limitations in the way processing is handled. Virtual and Ace understand the necessity for change and would like to make an effort to improve its withdrawal to a certain level without affecting the bonuses which they believe will severely impact their loyal customers. There will be changes to these withdrawal times in a methodical fashion:

• Ace group will begin by implementing a 72-hour approval time on the Royal Ace and Captain Jack casino brands, beginning January 1st, 2014.
• Virtual group will begin by implementing a 7 day approval time on the Ruby Slots and Prism casino brands, beginning January 1st, 2014.

The companies are committed to improve their withdrawal process (both with Ace and Virtual). They will review these changes in the next few weeks and will continue to roll it out on remaining brands over the next few months. Further, as previously discussed, if a player chooses to play with no bonus or a bonus only up to 100%, the approval time will be only 48 hours, with both the Ace and Virtual brands, in total. Unfortunately, due to the difficulties the group has with processing for US players, the actual processing (after approval) will still take seven days or longer. I believe US players understand this—this is something that is really out of the casino’s control.

All mass marketing activities will now have an opt-out. If you receive a promotion, there will be specific instructions, which will remove you from receiving any further offers.

I’ve explained that in the past, Virtual/Ace opened a resolution department and emailed their database of ‘dead players’ (meaning those players who’d not returned to their casinos in more than one year). The email sent was in an effort to ask players if they believed they were treated unfairly, to please submit a claim and whatever the grievance, it would be reviewed again, with fresh eyes and a commitment to fairness. Virtual/Ace has agreed to do this once again, this time, not solely to the ‘dead player’ database, but to its entire database of current and former players. Along with this, there will be a survey included to gain insight on how players feel about their casinos’ performance. This email will go out immediately after the 1st of the year.

Ace and Virtual have also committed themselves to improving their customer support operations. With this, there will be some re-structuring, new policies put in place and better communications with its players. Look for significant changes in the next few months.

There are also two new employees you should know about: Martin Sacks has taken over as Affiliate Director for Ace Revenue. Martin brings with him 10 years of industry experience, involving Affiliate management, operations and customer service expertise.

Next is Tawni Wilson who will be handling all forum-related queries—both here at Casinomeister and elsewhere. Tawni’s username at Casinomeister is: TawniVirtualAce Tawni will begin answering any queries, beginning December 18th.

I realize that much of what I’ve written will still be viewed with skepticism—Virtual and Ace understands this, as well. Over the course of the last 4 years they have shown improvement but they also know they still have long way to go. I can only tell you that even with all of the negatives brought up in this thread, Virtual and Ace are still continuing to show a very real commitment for change and I'm hopeful that in the coming months, they will live up to this commitment.

 

[suzecat]

As has already been speculated, I too believe virtual is prowling for depositors. If this forum is to be trusted and believed by the gaming public, the notion of giving virtual and their groups a pass is total nonsense.

I hope they are being given enough rope.

 

[SlotsLover]

could not disagree more

As has already been speculated, I too believe virtual is prowling for depositors. If this forum is to be trusted and believed by the gaming public, the notion of giving virtual and their groups a pass is total nonsense.

I hope they are being given enough rope.

I for one have always been paid every penny, and at one time I was owed over 30,000 by this group (in the days of Christine at Cirrus). Have they been very slow? Absolutely. However, they have paid every penny. I love bonuses and was always willing to wait for payments to get those unlimited bonuses. I'm not saying they have been great for everyone, or their behavior was not roguish at time, but why not give them at least a chance I do not understand. They seem to be moving in the right direction. Everyone here has been warned to tread lightly, why not and see what happens?

 

[mattsgame]

Hi everyone—

Time to stir up the hornet's nest with an update.

I went up to the corporate offices of Virtual and Ace (last week) to meet with the company’s management, and we’ve made some progress with things. Here’s a quick rundown…

As has been brought up as the biggest issue, is the necessity to improve withdrawal times. Virtual has a very different approach and model with their brands and after providing me further insight into this, I can understand the associated limitations in the way processing is handled. Virtual and Ace understand the necessity for change and would like to make an effort to improve its withdrawal to a certain level without affecting the bonuses which they believe will severely impact their loyal customers. There will be changes to these withdrawal times in a methodical fashion:

• Ace group will begin by implementing a 72-hour approval time on the Royal Ace and Captain Jack casino brands, beginning January 1st, 2014.
• Virtual group will begin by implementing a 7 day approval time on the Ruby Slots and Prism casino brands, beginning January 1st, 2014.

The companies are committed to improve their withdrawal process (both with Ace and Virtual). They will review these changes in the next few weeks and will continue to roll it out on remaining brands over the next few months. Further, as previously discussed, if a player chooses to play with no bonus or a bonus only up to 100%, the approval time will be only 48 hours, with both the Ace and Virtual brands, in total. Unfortunately, due to the difficulties the group has with processing for US players, the actual processing (after approval) will still take seven days or longer. I believe US players understand this—this is something that is really out of the casino’s control.

All mass marketing activities will now have an opt-out. If you receive a promotion, there will be specific instructions, which will remove you from receiving any further offers.

I’ve explained that in the past, Virtual/Ace opened a resolution department and emailed their database of ‘dead players’ (meaning those players who’d not returned to their casinos in more than one year). The email sent was in an effort to ask players if they believed they were treated unfairly, to please submit a claim and whatever the grievance, it would be reviewed again, with fresh eyes and a commitment to fairness. Virtual/Ace has agreed to do this once again, this time, not solely to the ‘dead player’ database, but to its entire database of current and former players. Along with this, there will be a survey included to gain insight on how players feel about their casinos’ performance. This email will go out immediately after the 1st of the year.

Ace and Virtual have also committed themselves to improving their customer support operations. With this, there will be some re-structuring, new policies put in place and better communications with its players. Look for significant changes in the next few months.

There are also two new employees you should know about: Martin Sacks has taken over as Affiliate Director for Ace Revenue. Martin brings with him 10 years of industry experience, involving Affiliate management, operations and customer service expertise.

Next is Tawni Wilson who will be handling all forum-related queries—both here at Casinomeister and elsewhere. Tawni’s username at Casinomeister is: TawniVirtualAce Tawni will begin answering any queries, beginning December 18th.

I realize that much of what I’ve written will still be viewed with skepticism—Virtual and Ace understands this, as well. Over the course of the last 4 years they have shown improvement but they also know they still have long way to go. I can only tell you that even with all of the negatives brought up in this thread, Virtual and Ace are still continuing to show a very real commitment for change and I'm hopeful that in the coming months, they will live up to this commitment.

Is the guy still the owner of all these casino?

I for one have always been paid every penny, and at one time I was owed over 30,000 by this group (in the days of Christine at Cirrus). Have they been very slow? Absolutely. However, they have paid every penny. I love bonuses and was always willing to wait for payments to get those unlimited bonuses. I'm not saying they have been great for everyone, or their behavior was not roguish at time, but why not give them at least a chance I do not understand. They seem to be moving in the right direction. Everyone here has been warned to tread lightly, why not and see what happens?

And folks this is why casinos like this are still in operation. How many chances should we give them?

 

[Cleveland]

As has already been speculated, I too believe virtual is prowling for depositors. If this forum is to be trusted and believed by the gaming public, the notion of giving virtual and their groups a pass is total nonsense.

I hope they are being given enough rope.

It's been pointed out multiple times in the thread that virtual isn't the ones that initiated this push.

And folks this is why casinos like this are still in operation. How many chances should we give them?

Good question. Who decides how many chances?

 

[vinylweatherman]

That looks VERY dangerous (for players). They blame the very slow withdrawals on the bonuses. This smacks of a cross subsidy, even a "Ponzi scheme", whereby future bonuses are being subsidised by pending withdrawals. Given the volatility in outcomes, there is a danger that too many players will win from the bonuses, not by cheating but by a large swing of variance. If this happens, pending withdrawals are placed at risk. It seems worryingly close to the Rushmore model, where they have had almost permanent cashflow problems for years, alongside ever bigger offers to induce players to deposit.

Put more simply, the marketing offers are underfunded, they need more funding, or more realistic offers.

Often they pay far SLOWER than even the published timescales, and this gives the impression that they have suffered a swing of variance in the players' favour and are trying to juggle insufficient funds around the system, paying players when they can afford to, rather than when payment falls due.

If that isn't bad enough, they also run the risks of processing to US players, where money in transit can vanish overnight, either into the hands of a dodgy processor or the coffers of the DoJ.

 

[SlotsLover]

That looks VERY dangerous (for players). They blame the very slow withdrawals on the bonuses. This smacks of a cross subsidy, even a "Ponzi scheme", whereby future bonuses are being subsidised by pending withdrawals. Given the volatility in outcomes, there is a danger that too many players will win from the bonuses, not by cheating but by a large swing of variance. If this happens, pending withdrawals are placed at risk. It seems worryingly close to the Rushmore model, where they have had almost permanent cashflow problems for years, alongside ever bigger offers to induce players to deposit.

Put more simply, the marketing offers are underfunded, they need more funding, or more realistic offers.

Often they pay far SLOWER than even the published timescales, and this gives the impression that they have suffered a swing of variance in the players' favour and are trying to juggle insufficient funds around the system, paying players when they can afford to, rather than when payment falls due.

If that isn't bad enough, they also run the risks of processing to US players, where money in transit can vanish overnight, either into the hands of a dodgy processor or the coffers of the DoJ.

That's all possible. But how about the possibility that the slower they pay, the more likely is it that a player plays back and loses much of their winnings? This factor can offset the larger bonuses as well.

 

[vinylweatherman]

That's all possible. But how about the possibility that the slower they pay, the more likely is it that a player plays back and loses much of their winnings? This factor can offset the larger bonuses as well.

That is effectively winners subsidising the other players. What if most players learned to be more patient, would they struggle to pay?

What if they have their own variant of "Black Friday" and are forced to stop accepting deposits, with players then all wanting payment of their remaining balances? Surely their model breaks down because there are no more incoming deposits? They have been seen to "hit the buffers" in the past, with payments delayed for MONTHS, even though things even out in the end and they claim to pay everybody.

It's the same with Rushmore, but they are starved of deposits due to a long term reputation for long delays and excuses. People still play at Rushmore, but it's not enough to provide enough cash to keep to the payment schedule.

Many of the bonus promotions at RTG actually INSIST that the player makes a withdrawal and redeposit, rather than being allowed to play on with the balance once the WR have been cleared. This is particularly true for max cashout bonuses. Even Club World have promotions where it is necessary to make a withdrawal to clear the promotion from the system, rather than play on with an all cash balance without further restrictions.