The Hype Gaming Thread

[SlotsWizard]

This is a continuation of the the sidetracked thread started in Winner Screenshots. I have no complaint with them per se, because I have not done business with them, so I am not posting this in the complaints section.

Anyway, I was curious about them so I downloaded the software and was a hair away from signing up, but decided I had better check out the Terms and Conditions first. Glad I did! Because of this term alone, I am completely turned off and will not sign up here:

Monitoring of Gaming Patterns
Hype monitors Hype user's betting patterns in accordance with the Hype Privacy Policy. Where Hype identifies an exceptional change to any Hype users betting patterns, Hype will contact the identified user and request an explanation of the exceptional change in the user's betting patterns.

In the event that Hype is dissatisfied with a user's response to an exceptional change query, Hype reserves the right at its sole discretion to suspend the user's account until further notice.

Nope, sorry. There is rarely a rhyme or reason to my betting style and I certainly don't want or care to explain myself. What exactly do they want to hear? That I clicked the wrong button by accident? That I bet $45 a spin because it's a full moon? Or that I bet 20 cents a spin because I'm low on funds?

Hype: "Sir, we've noticed an exceptional change in your betting style lately. Would you care to explain?"

Me: "Sure, I'd be happy to. The reason for my erratic betting style is because I wanted to see if you would actually call me to ask what's up."

Hype: "I'm sorry, but management's decision is to confiscate your deposit, bonus and winnings, and to permanently close your account. Please note that the decision of management is final. Thank you for choosing Hype Gaming."

 

[venetian]

I wanted to sign up but that is a bunch of crap!

 

[aka23]

I considered signing up until I saw that it uses "Player Preferred" software, and there is a 200xBonus wagering requirement on Blackjack (100xBonus on other table games). Since then there has been several player complaints.

 

[venetian]

Out of curiosity I signed up and played on practice play. Beautiful graphics but only 5 or 6 slot games. No VP that I saw. A waste of good graphic artists. Was bored in 30 minutes and uninstalled it. Maybe they will wise up.

 

[silcnlayc]

I signed up last night and did well. Withdrew $1000 after meeting T&C's (forgot that you get the signup bonus automatically). Did well, got it up over $1600. Great bonus round payoffs which were in the $100's of dollars except one round at $37.50 at $3.75 spin bet.

Now to see if they pay.

 

[kwblue]

I agree the blackjack terms are a bit ridiculous (WR). The slots are your typical, though. I played quite a bit here and withdrew no problem. I can say that I certainly have erratic betting patters I play slots exclusively - and will bet anywhere from $0.25 to $10.00 per spin depending upon 'how I feel'.

I haven't been questioned yet - but not too worried about it. Sucks that they put that into their T&C's, though. I'll have to point them to this thread so that they can see what they are getting into with these predatory clauses.

Anyway - not too many slots, but the Treasure Hunter slot makes up for it in my opinion... There is really nothing remotely like it out there and I have gotten A LOT of huge bonus wins there (ranging from $75 to multiple over $200 and all the way up to a little over $800 - all from a $2.50 spin)


Thanks for opening this thread - the winning screenshots was getting derailed

 

[Slotster!]

Anyway - not too many slots, but the Treasure Hunter slot makes up for it in my opinion... There is really nothing remotely like it out there and I have gotten A LOT of huge bonus wins there (ranging from $75 to multiple over $200 and all the way up to a little over $800 - all from a $2.50 spin)

To be fair though - that pretty much describes any of the MG "Big Three" scatter slots at £2.25 a spin. Anything up to and above 1000x your bet...

 

[kwblue]

To be fair though - that pretty much describes any of the MG "Big Three" scatter slots at 2.25 a spin. Anything up to and above 1000x your bet...

For sure... However, there aren't many casinos out there that compete on this scale with MG. Most other slots (from other casino software) produce crap. - not all, mind you, but a good many.

Plus - I really like the completely different bonuses available in 1 single slot. That makes it a bit more interesting and fun when you have 3 sets of scatters each with a bonus (1 doubles as a wild), another bonus (not scatter, but typical 3 on a payline), and good wins EVERY time you get a bonus

I guess I am biased because I have been playing for some time now and just keep winning Maybe I will change my tune when I lose. Hope that comes later than sooner.

 

[silcnlayc]

To be fair though - that pretty much describes any of the MG "Big Three" scatter slots at 2.25 a spin. Anything up to and above 1000x your bet...

But the odds of hitting anything remotely decent on these are very slim...whereas the Treasur Hunter bonus rounds are very large EACH and EVERY TIME. I really enjoyed playing it last night myself..the free spin bonus round hit for no less than $250 on 5-6 free spins and 9-12 multiplier EVERY time..It even rang up to over $360 on one 6 spin session..

The other two bonus rounds were just as exciting..no les than $225.00 for the Tiger bonus and jewel bonus round..then the jewel is wild to boot and a scatter if you only get two..now..

I don't think MG can compare any game to this for "Big Three" will suck you dry and only give up the goods very seldom..and only has the "Free Spin" bonus whereas the Treasure Hunter has 4 bonus rounds which include, the maps (2 for a scatter pay and three for choosing your path to the treasure) , the jewels (match play multiplier, and is wild and a scatter if only 2 are hit anywhere), the tiger (also a scatter pay if 2 are hit anywhere , and matching the jewels for the idols eyes when 3 are hit) , and the hunter ( 2 for a scatter pay on 1st 2 reels, and 3 for the free spin)

Really a very good slot with lots of different bonuses and great payouts.. and I got to cash out on my very first visit after playing for 4 hours!

 

[SlotsWizard]

Here's another fun rule:

Any action relating to this agreement will be governed by the laws of a jurisdiction of our choosing.

So let's see... hypothetical situation - they're in Australia, I'm in the US. I win big, and they choose to apply the laws of Afghanistan (where all forms of gambling are illegal)?

Does anyone know where they are based out of anyway? Their web site claims that they are licensed by the big K, but the Kahnaw:ke Gaming Commission web site indicates otherwise:

Old Attachment (Invalid)

 

[Mousey]

I have nothing informative to add... merely sharing my warm fuzzy feeling after reading through this interesting thread (and others) ...

I never knew this casino or software existed. I'm reading and learning. All of which will help me make an informed decision later.

I love this place!! (CM's)

 

[Slotster!]

Slots looked interesting, I played for fun - went through a grand at twenty five quid a spin in seventeen minutes and no feature!

I agree the MG "Big Three" can be great or dreadful in terms of return - but that's half the fun

 

[happygobrokey]

hype was just profiled in cbw as a target for bonus whoring. cbw advises players to bet the wad on baccarat/paigow/whatever, then switching to french roulette and betting red or black many thousands of times to grind out the wr. the reason is because the bonus is only worth doing if you double up off the bat, otherwise you get ground down over the massive wr.

a little strange that a player would be so risky in betting 400 dollars on a single hand of say baccarat, then being so rockish to bet red or black thousands of times at a minimum stake with la partage (half paid back on 0). they want people to admit they are abusing the bonus. you don't walk into a casino intending to either lose it all quickly as possible or hit a massive score and play on "free money" all day. who plays like that? only someone who's dropping the huge bets with comp chips, that's who.

not saying they're right to phone you up over it, as it's not their business how we bet. but they have likely been hit hard the last month and want to deny a few winnings. sad but true, when aff's run whoring sites the casinos allow this and then they change t&c's, sometimes retroactively, when they start to feel the burn. the rule in question is absurd, but they are likely doing damage control after realizing what they were getting into with their bonus. close the abuse loophole! batten down the hatches!

 

[POlka78]

I just cannot stand the term "bonus abuser", a Casino offers a Bonus connected to certain Terms and Conditions.

As long as you follow these rules i can not think of an abusive way, sure you can utilize the Bonus to push your edge over the wr.

But lets stick to the hype example what a about the people who lose their big bet? What about the people who run into the sick variance with roulette? If you do 4 big spins on a slot with your Bonus did you abuse it?

When a Casino realizes they offered a to generous Promotion its for sure their right to change it in whatever way they like, but not for those how signed up under diffrent conditions. How things like this are handelt distinguishes the classy Casinos from the shady ones.

 

[Zodiac]

I signed up last night and did well. Withdrew $1000 after meeting T&C's (forgot that you get the signup bonus automatically). Did well, got it up over $1600. Great bonus round payoffs which were in the $100's of dollars except one round at $37.50 at $3.75 spin bet.

Now to see if they pay.

@ silcnlayc,

do you have must send the identifying Documents ?

Zodiac

 

[kwblue]

hype was just profiled in cbw as a target for bonus whoring. cbw advises players to bet the wad on baccarat/paigow/whatever, then switching to french roulette and betting red or black many thousands of times to grind out the wr. the reason is because the bonus is only worth doing if you double up off the bat, otherwise you get ground down over the massive wr.

From Terms and Conditions:

Please note that all wagering on Sicbo, Roulette and Baccarat will not be counted towards meeting your wagering requirements.

So - are they just screwing people over at cbw? Sounds like they are hanging them out to dry just to get players to me. (sorry if I am offending anyone)

 

[POlka78]

annoying

Please stick to the topic and and quite using guerilla marketing. Who do you trying to fool. The avarage advantage Player can spot the diffrence between an affiliate who is in it for the cash the ones that play a fair game with their players plus get their share for the effort.

 

[silcnlayc]

silcnlayc,

do you have must send the identifying Documents ?

I talked to the cs when I withdrew and asked if they needed anything for me to cash out and they said that if they needed to verify they will e-mail me a request for docs otherwise it is in process...unless otherwise asked for, which they have not.

kwblue

Did you need to send in docs for a withdrawal?

 

[me_and_ed]

Well I am not sure about the customer service, I had issues depositing, my card kept getting declined, the only place and time it has done so, I emailed customer service asking if they have all my personal info correct, that was 15 hrs ago and no response.

 

[kwblue]

Please stick to the topic and and quite using guerilla marketing. Who do you trying to fool. The avarage advantage Player can spot the diffrence between an affiliate who is in it for the cash the ones that play a fair game with their players plus get their share for the effort.

Are you talking about me? I am starting to think you have something against me No - I am not posting in an attempt to gain players. I am posting because I play there a lot and happen to know a thing or 2 about them. Sorry if you feel that way.

Anyway - off topic, sorry.

Did you need to send in docs for a withdrawal?

I did, originally. Had to send ID / Utility bill.

 

[Zodiac]

I talked to the cs when I withdrew and asked if they needed anything for me to cash out and they said that if they needed to verify they will e-mail me a request for docs otherwise it is in process...unless otherwise asked for, which they have not.

Did you need to send in docs for a withdrawal?

Hi silcnlayc,

i asked the cs whether i met the wager requirements and he says yes i done.
then i asked the same as you and he says that they need verifying Documents.

No problem, i done it as i left the Chat, but there is no receiving mail that they got it.

Now we can do nothing as only waiting and look what happens

Good Luck (and me too)

Zodiac

 

[silcnlayc]

I used Neteller....maybe that is why they haven't asked yet?

 

[kwblue]

I used Neteller....maybe that is why they haven't asked yet?

I use Neteller as well. However, I think a stoppage was triggered when I thought my W/R was up and attempted a withdrawal. I did this twice and after that when I tried to withdrawal it would just say 'Withdrawal failed'. Then I talked to support and they told me they wanted id.

Not sure if that was it or not. It was also a significant amount of money, so maybe they flag withdrawals over a certain amount. Wish I knew for sure.

 

[Zodiac]

I used Neteller....maybe that is why they haven't asked yet?

I don't know but i use Neteller also

Zodiac

 

[Mousey]

I downloaded and signed up. I don't know where the heck it installed to, it didn't give me a choice when I clicked Run. I'll have go digging in My Computer. Lovely slot games. The graphics are beautiful on most. For those who play(ed) at Lasseter's, Hype has Eye of Horus, Shaman's Dream, and SuperNova. I deposited $25 w/NETeller, received an automatic 100% match bonus. Didn't last long, saw few hits and most were less than half my bet, and I saw no bonus rounds on any game I played. (But everyone already knows I haven't been able to hit the side of barn with a Mack truck this year anyway -- anywhere. Yes, I'm disgusted. ) Looking at the paytables on the fanciest slots (Treasure Hunter, etc.) the bonus rounds promise to be great fun.

I keep my resolution at 800 x 640, and it changed to 1024 x 860 when the casino launched, and then when the casino closed, after a second or two it changed back to the original settings. No big deal, but disconcerting the first time it happens.

Overall... a 3 out of 10 for this software. It has potential, and the vid slots are beautiful, but they need a wider variety of games.

Update: I found where the casino installed itself. C drive -- Documents and Settings folder(??) Sheesh... Note to Hype software people: How about including an option that lets the user choose drive and folder to install to. I've got 5 partitions on my drive and I never (if I have a choice) install casinos on C:

 

[kwblue]

Yeah - I noticed the same thing when I downloaded Doesn't make any sense, but I have begun noticing that a good number of softwares are beginning to put content in the 'Applications Data' section of a user's Documents and Settings folder lately.

I don't know why a casino would do that - doesn't make a whole lot of sense to me. But took me an extra couple of minutes of confusion before I found it.

Yes - we should have an option of WHERE to install the software. I also have several partitions and I DO NOT put any casino software (if I can help it) onto my OS partition.

 

[Zoozie]

I just noticed that Hype now has a casino representative on the forum.
Welcome to HypeTristan.

It is a bit rare we see new software providers on the gambling scene. But they are very much appriciated, since the natural competition between the software providers helps improve the software.

Maybe you can enlighten us about the software? And I would personally like
to hear of you are publishing payout% for the slots and if that case, what are the payout%?

Zoozie

 

[jetset]

"Maybe you can enlighten us about the software? And I would personally like
to hear of you are publishing payout% for the slots and if that case, what are the payout%?"

I would like to second Zoozie's call for more information. It's a good idea for new software providers to be as open as possible when entering this market imo.

I've heard that Hype Gaming is financed by Australian investors and that the software is proprietary, having been developed in that country - is that true?

Who is on the top management team? I've heard an ex-Lasseters man called Olsen is involved, and I have also heard the name David Jenkins mentioned as the md. Perhaps you could clarify?

There is also that question raised earlier in the thread about the apparent absence of Hype from the Kahnawake list of licensees - perhaps it is listed under a different holding company name?

The website does not have an "About Us" section, but does certify: "Payout Percentages have been reviewed by independent auditors and can be viewed below." Can you say who carries out that authentication and how?

 

[silcnlayc]

I used Neteller....maybe that is why they haven't asked yet?

Ok, they finally asked but not in the way you would think. The only way I knew that they were requesting docs was by loggin back in and checking for messages IN THE CASINO. Never got an e-mail and when I asked, the customer support never said to send in any docs.


Sheesh! Ok, it is now 3 working days/5 days including weekend and still haven't heard or seen my withdrawal...Hello? Please use the e-mail on record for contacting me, not inside the casino software message box!

 

[Zodiac]

Ok, they finally asked but not in the way you would think. The only way I knew that they were requesting docs was by loggin back in and checking for messages IN THE CASINO. Never got an e-mail and when I asked, the customer support never said to send in any docs.


Sheesh! Ok, it is now 3 working days/5 days including weekend and still haven't heard or seen my withdrawal...Hello? Please use the e-mail on record for contacting me, not inside the casino software message box!

Hi silcnlayc,

at this moment they paid me at Neteller.

Look at your Neteller Account, whether you paid.

@kwblue

thank you very much at kwblue for the friendly offer to help in this affair

Good Luck

Zodiac

 

[babs7262]

My experience

LOL
I have no idea why I didnt like this casino, Ill have to use a better system in why I like or dont like casinos. I have my list that I play at and If I won and got paid, I highlight in blue, If I play and lose but it took awhile I put a thumbs up sign. If I dont like it, Ill put a notation like "bad games" or "lost fast" But with Hype, I just have a thumbs down w/no explanation lol

As far as documents....I took the meister's advice and send them whether they ask or not with a note. It is so much easier. I only do this when Im up and I know Im gonna cash out because of either alot of wins or I didnt use a bonus and foresee a cashout coming, this way they already have it.

I get approved very fast, infact with Ibetyoubet, I sent in documents as soon as I hit my requirement and a couple of days later (on a Sunday) I requested a payout and to my surprise, it was approved by Monday afternoon. Another thing I was impressed with was when I requested a hard check (no other choice because of my netteller being messed up), they said it could take up to 21 days and I got my check in the mail in 5 days!

 

[silcnlayc]

at this moment they paid me at Neteller.

Glad to know some are being paid. They are stating they have not received my documents which were sent out last Friday. I resent them last night after getting off the chat line with a cs to confirm where to e-mail them to. Now, the waiting continues. I even cc'd myself with this e-mail to make sure it went thru and I got a copy within minutes. So, they had to have gotten it this time, just as last time.

 

[Zodiac]

Glad to know some are being paid. They are stating they have not received my documents which were sent out last Friday. I resent them last night after getting off the chat line with a cs to confirm where to e-mail them to. Now, the waiting continues. I even cc'd myself with this e-mail to make sure it went thru and I got a copy within minutes. So, they had to have gotten it this time, just as last time.

I am sorry silcnlayc, to hear that you have not paid yet.

But they have the documents now, view into your account, on Thursday or Friday and i am certain they pay you.

Let us know if they paid.



Best Regards

Zodiac

 

[kwblue]

Glad to know some are being paid. They are stating they have not received my documents which were sent out last Friday. I resent them last night after getting off the chat line with a cs to confirm where to e-mail them to. Now, the waiting continues. I even cc'd myself with this e-mail to make sure it went thru and I got a copy within minutes. So, they had to have gotten it this time, just as last time.

Just make sure you send them to support -@- hypesupport.com. I did that and then chatted via the casino chat shortly thereafter to verify. Then they had me use the cashier / withdrawal method and viola.

Let me know if you have problems and I'll chat with one of the higher ups.

 

[silcnlayc]

The cs rep on board is looking into it. Very quick response when I e-mailed him.

Let me know if you have problems and I'll chat with one of the higher ups.

Thank you, I will.

 

[jetset]

"Maybe you can enlighten us about the software? And I would personally like
to hear of you are publishing payout% for the slots and if that case, what are the payout%?"

I would like to second Zoozie's call for more information. It's a good idea for new software providers to be as open as possible when entering this market imo.

I've heard that Hype Gaming is financed by Australian investors and that the software is proprietary, having been developed in that country - is that true?

Who is on the top management team? I've heard an ex-Lasseters man called Olsen is involved, and I have also heard the name David Jenkins mentioned as the md. Perhaps you could clarify?

There is also that question raised earlier in the thread about the apparent absence of Hype from the Kahnawake list of licensees - perhaps it is listed under a different holding company name?

The website does not have an "About Us" section, but does certify: "Payout Percentages have been reviewed by independent auditors and can be viewed below." Can you say who carries out that authentication and how?

**BUMP**

 

[HypeTristan]

Monitoring of Gaming Patterns
Hype monitors Hype user's betting patterns in accordance with the Hype Privacy Policy. Where Hype identifies an exceptional change to any Hype users betting patterns, Hype will contact the identified user and request an explanation of the exceptional change in the user's betting patterns.

In the event that Hype is dissatisfied with a user's response to an exceptional change query, Hype reserves the right at its sole discretion to suspend the user's account until further notice.

Hello everybody,

The term in question is not intended to be a tool for taking player's money, or anything of the sort. Its intent is compliance with anti money-laundering laws. There have been other changes to combat bonus-abuse, notably the changes in wagering requirements. Due to negative player feedback, these will be reviewed (and most likely relaxed!) on an ongoing basis.

Even if you have 'erratic' betting patterns, there is absolutely no need to worry. Your money is safe and your account will never be suspended.

I apologize for any confusion the wording of that term may have caused.

 

[jetset]

And the other questions?

 

[HypeTristan]

There is also that question raised earlier in the thread about the apparent absence of Hype from the Kahnawake list of licensees - perhaps it is listed under a different holding company name?

We are licensed with them. We're not listed under a different name. Kahnawake just take a long time to update their site. Give them a Phone call / Email and ask.

The website does not have an "About Us" section, but does certify: "Payout Percentages have been reviewed by independent auditors and can be viewed below." Can you say who carries out that authentication and how?

Payout percentages are reviewed by a 3rd party accounting firm. For legal reasons I can't mention the name until I've gotten their permission. When they get back to me I'll be able to post the name. FYI though, Payout percentages are reviewed in the same way as they are for other casinos.

 

[HypeTristan]

To any players with outstanding support / Cashin / WR issues:

Please send me a Private message with your Account number and Email address used in the casino.

I will follow these up for you. If you think you have been dealt with improperly or unfairly, I would also like to hear about it.

Thanks,
Tristan.

 

[jetset]

This is like trying to get blood from a stone!

OK, then - what is the name of the software company and do you have a contact email address for them - you can PM me if you wish.

 

[Pinababy69]

This is like trying to get blood from a stone!

OK, then - what is the name of the software company and do you have a contact email address for them - you can PM me if you wish.

Hey Jet, you ever feel like the invisible man?

 

[jetset]

LOL - absolutely!

But in fairness he did (kinda) respond but it's been deleted.

His reply was still uninformative, which surprised me because at this stage in the development of the online gambling industry there should be no evasion on where the software on any reputable Internet gambling site comes from and how it is checked.

 

[silcnlayc]

To any players with outstanding support / Cashin / WR issues

Thank you HypeTristan, my funds have been deposited today!

 

[darkpixie]

The bad and the ugly

My experience:
Deposited 3 times busted out each time...
Deposited a 4th time, measely $25 no bonues.
Got it up to $72 tried to withdraw some winnings and failed.
Wrote support...
They ignored my question about why it failed but answered the other question I asked at the same time.
Wrote again and finally recieved a response AFTER I busted out (i know my bad) of course.. I had apparently not met wagering requirements?
So apparently they carry forward thier wagering requirements on all thier bonues. This is the emails that went back and forth... Also thier live chat does not work


Hi XXXX,

You can contact us through livechat to help you top up your fun money.

Regards,
ZJ
Live chat does not seem to work.
I also just deposited $25 and tried to withdraw but it refused my withdrawal...

Hi XXXX,

Do you mind telling us your username and how much fun money would you
like to top up so that we could top up for you. Thank you for supporting
Hypegaming.

Regards,
ZJ
It is HypXXXXXXXXX please top it up to 5000 thanks, also Why could I not withdraw?
Hi XXXX,

You could not withdraw because you have not met the wagering
requirements and you could not play for fun once you have registered as
a cash player. However, you can create another play for fun account and
play.

Regards,
ZJ
I deposted $25 and did not recieve a bonus so how on earth could there be any wager requirements attached to a cash deposit with no bonus? I had recieved bonuses previously but I busted out each and every time. You can check my records to acertain this! And if you carry your bonus requirements over then your casino is going to go out of business fast as there is no way to opt out of the bonus in the first place. I like your games they are fun, but if I still have zillions in wager requirements it is rediculous for me to even deposit there.
Not knowing that you carry forward your wagering requirements I would appreciate you refunding my latest deposit. I also did not appreciate the fact that my question was completely ignored the first time it was asked, presumably because I was still in the black at the time.
Thank you!


Just waiting for a response now.....

 

[The Dude]

But in fairness he did (kinda) respond but it's been deleted...

I "soft" deleted the thread since the poster requested this stating that the software provider would be ansering these questions. If they don't answer the questions in a fair amount of time, I can always "un-delete" this.

 

[silcnlayc]

darkpixie:Also thier live chat does not work

Actually, the live chat is inside the casino software. I talked with them many times and had an instant response (once I found out how easy it was and where it was). I was a little disconcerted when I first contacted them by e-mail and no response, but then I found they responded inside the casino software message chat window. Pretty neat, but one should be made aware of I think. I accidently clicked on the chat window is the way I found my answer to my e-mail. But it works great and quick responses and answers too. Hope this helps!

 

[kwblue]

Yeah, I like the chat ability inside the casino - nice touch. They only thing I hate about it is that when you are typing a lot of text and the support operator sends a message, yours will get deleted while you are typing it! ugh. I don't know how many times that has happened.

When the operator sends a message, it highlights ALL the text you typed into the window, so the next letter you type replaces your entire message

 

[amatrine]

Re

I played the 10 free trial here and did well on the fireworks game.

Im waiting to see if other people get paid before I deposit any money.

Ama

 

[darkpixie]

I can't get the chat to work, I just get a red X I even reinstalled Java... don't know...