Support have ANY gaming experience???

[moose06]

So do any other support agents have any background at all in gaming? It is absolutely shocking at some of the comments that come out of supports mouth to depositing players....am I alone in this? I've been playing real deposit action for about 6 years within this spectrum and previously spent 12 years as table game dealer, but really do you need to have any kind of deep background to understand how disrespectful comments can be to a depositing player, there is a zero air given in a area or a platform that really allows for the most maneuvering I feel like there is also zero identification of players accounts before support gets into and involved conversation either that or they have absolutely zero concept of how to work with the public not to mention what it takes to handle a gambler. I don't believe there's enough weight given to the amount of trust that has to be put in to the deposit and where it's being deposited. Just earlier for example I was on a RTG platform, only platform I play... was in a structured no max deposit, at about an hour and a half and was already through the playthrough with a balance of about $137, on a $17 crypto deposit matched 100%. Right at that point where things were about to happen.... things were about to go as I always hope or really bad one of the two. I have a long relationship with this platform... somehow or another, completely randomly or most likely I unknowingly triggered something but I had , ehst turned out to be 3 bets in a row of $44 with an account balance of literally $128 or something,m.... so shockingly, obviously I was like "what what do you mean how am I having insufficient funds to play the next hand"] I look into it at any rate I text support and the immediate answer I got was "you changed the bet and it's the players responsibility" yada yada and I completely get that I understand that, I wasn't demanding anything, the only thing I asked for was did I somehow hit a button or something that changed the bet in hopes of leaving an opening for a conversation basically, but instead I was again given that statement that "players bets are players responsibility" I then responded with I didn't say they weren't player responsibility I didn't even ask for anything other than the action that caused the bet to change and that I would kindly like them to actually look at the history of my account in the history of this deposit and you can see that that story of those bets makes absolutely zero sense because first of all it would void any possible cash out and two it doesn't make any sense I feel like these terms and policies are used as Weapons rather than guidance and the yammering that comes out of these support agents miles about what they can and can't do I continually say yes I agree you personally can't do anything but it's still can be done if it's not against the law I mean your management can decide just to give me $50,000 if they want to do for no given reason there's nothing against that so don't tell me that the terms are made for interpretation and for guidance when you have literal language in the ICS that say we can change the rules at any given time to do basically whatever we decide we want to do that also means you could change it for instances where there's obviously a issue that doesn't make any sense also..again "could you please look at the history of my account, the history of this deposit , not only did that deposit ever have a bet made over 88 cents on this site I have never made a bet over $2.25 and over the whole platform I never had a bet over $6.75. M so I went on to say "hey, don't you think that's a little bit odd that all the sudden over all this time and during this play and all the time I played at this house and then all the time I spent on the overall platform I've never bet over $6 and then suddenly decided betting $44 was a good idea... again I didn't have any pipe dreams of them avoiding those three bats and letting me continue my game but I mean something at least maybe a positive statement or a collusion of thoughts and sympathy I understand gaming and sympathy don't go hand in hand but at the same time I'm pretty sure you guys get what I'm saying. Brick and Mortar I know it's going to be handled differently if there's an issue like that and you're a player with history you're not going to throw you out and give you a dead end solution obviously they're not going to give you money but they're also not going to leave a situation such as this with obvious history and data backing it with an answer of "it's the players responsibility" when I never came at the support with anything but a question asked if you look at the history of my account and did remind him that it is technology and certain things do happen but anyway sorry about the lengthy regurgitation here but it's just burns me that these support agents just don't seem to have any kind of manner to them, gamblers can be little bitches but at the same time the ones that aren't are usually pretty straightforward and willing to take more of the responsibility than they likely really should and I just feel like with the trust that is put into these guys and the relationship you tend to have with some of the support agents over the years it was just kind of shocking that this platform went there and I would think on a Monday morning at this time they probably have the strongest staff started their work week now, so it's just kind of crazy to me..... Just looking for thoughts on that, maybe I don't even know if this is the right place to post this I was just trying to post a forum statement just kind of thoughts and answers from fellow players that put themselves in the exact same positions that I do.

 

[Mark_Lottomart]

Thanks OpenAI:

The text is about a player's experience with the support team of a gaming platform. The player has been playing for 6 years and has a background as a table game dealer, but feels that the support agents lack the knowledge and understanding of how to handle a depositing player with respect. The player experienced an issue with a deposit, where they placed three bets of $44 with an account balance of $128, and the support team immediately responded that "players bets are players responsibility" without investigating the history of the player's account. The player is frustrated with the lack of manners and unhelpful response from the support team, and feels that brick and mortar casinos handle situations differently with more empathy. The player is also concerned about the level of trust that players have to put into the deposit, and feels that the platform's policies are used as weapons rather than guidance.

Mark

 

[sapit222]

Its english but i cant read it...

 

[Deeplay]

"paragraphs" gave up reading this wall of text after line one.

 

[L&L-Jan]

@Jono777 your turn!

 

[goatwack]

So do any other support agents have any background at all in gaming?

A: Not particularly, no. They're just trained imps with often negligible gaming know-how.

So there you have it. I just saved a shit-ton of bandwidth, done my bit for the environment, and my eyes haven't turned to mush like the baddies in Raiders of the Lost Ark!!

 

[maxd]

I think I've improved the original text, smaller, takes even less space! Helpful?

SodoanyothersupportagentshaveanybackgroundatallingamingItisabsolutelyshockingatsomeofthecommentsthatcomeoutofsupportsmouthtodepositingplayers....amIaloneinthisIvebeenplayingrealdepositactionforabout6yearswithinthisspectrumandpreviouslyspent12yearsastablegamedealer,butreallydoyouneedtohaveanykindofdeepbackgroundtounderstandhowdisrespectfulcommentscanbetoadepositingplayer,thereisazeroairgiveninaareaoraplatformthatreallyallowsforthemostmaneuveringIfeellikethereisalsozeroidentificationofplayersaccountsbeforesupportgetsintoandinvolvedconversationeitherthatortheyhaveabsolutelyzeroconceptofhowtoworkwiththepublicnottomentionwhatittakestohandleagambler.Idon'tbelievethere'senoughweightgiventotheamountoftrustthathastobeputintothedepositandwhereit'sbeingdeposited.JustearlierforexampleIwasonaRTGplatform,onlyplatformIplay...wasinastructurednomaxdeposit,ataboutanhourandahalfandwasalreadythroughtheplaythroughwithabalanceofabout$137,ona$17cryptodepositmatched100%.Rightatthatpointwherethingswereabouttohappen....thingswereabouttogoasIalwayshopeorreallybadoneofthetwo.Ihavealongrelationshipwiththisplatform...somehoworanother,completelyrandomlyormostlikelyIunknowinglytriggeredsomethingbutIhad,ehstturnedouttobe3betsinarowof$44withanaccountbalanceofliterally$128orsomething,m....soshockingly,obviouslyIwaslike"whatwhatdoyoumeanhowamIhavinginsufficientfundstoplaythenexthand"]IlookintoitatanyrateItextsupportandtheimmediateanswerIgotwas"youchangedthebetandit'stheplayersresponsibility"yadayadaandIcompletelygetthatIunderstandthat,Iwasn'tdemandinganything,theonlythingIaskedforwasdidIsomehowhitabuttonorsomethingthatchangedthebetinhopesofleavinganopeningforaconversationbasically,butinsteadIwasagaingiventhatstatementthat"playersbetsareplayersresponsibility"IthenrespondedwithIdidn'tsaytheyweren'tplayerresponsibilityIdidn'tevenaskforanythingotherthantheactionthatcausedthebettochangeandthatIwouldkindlylikethemtoactuallylookatthehistoryofmyaccountinthehistoryofthisdepositandyoucanseethatthatstoryofthosebetsmakesabsolutelyzerosensebecausefirstofallitwouldvoidanypossiblecashoutandtwoitdoesn'tmakeanysenseIfeellikethesetermsandpoliciesareusedasWeaponsratherthanguidanceandtheyammeringthatcomesoutofthesesupportagentsmilesaboutwhattheycanandcan'tdoIcontinuallysayyesIagreeyoupersonallycan'tdoanythingbutit'sstillcanbedoneifit'snotagainstthelawImeanyourmanagementcandecidejusttogiveme$50,000iftheywanttodofornogivenreasonthere'snothingagainstthatsodon'ttellmethatthetermsaremadeforinterpretationandforguidancewhenyouhaveliterallanguageintheICSthatsaywecanchangetherulesatanygiventimetodobasicallywhateverwedecidewewanttodothatalsomeansyoucouldchangeitforinstanceswherethere'sobviouslyaissuethatdoesn'tmakeanysensealso..again"couldyoupleaselookatthehistoryofmyaccount,thehistoryofthisdeposit,notonlydidthatdepositeverhaveabetmadeover88centsonthissiteIhavenevermadeabetover$2.25andoverthewholeplatformIneverhadabetover$6.75.MsoIwentontosay"hey,don'tyouthinkthat'salittlebitoddthatallthesuddenoverallthistimeandduringthisplayandallthetimeIplayedatthishouseandthenallthetimeIspentontheoverallplatformI'veneverbetover$6andthensuddenlydecidedbetting$44wasagoodidea...againIdidn'thaveanypipedreamsofthemavoidingthosethreebatsandlettingmecontinuemygamebutImeansomethingatleastmaybeapositivestatementoracollusionofthoughtsandsympathyIunderstandgamingandsympathydon'tgohandinhandbutatthesametimeI'mprettysureyouguysgetwhatI'msaying.BrickandMortarIknowit'sgoingtobehandleddifferentlyifthere'sanissuelikethatandyou'reaplayerwithhistoryyou'renotgoingtothrowyououtandgiveyouadeadendsolutionobviouslythey'renotgoingtogiveyoumoneybutthey'realsonotgoingtoleaveasituationsuchasthiswithobvioushistoryanddatabackingitwithananswerof"it'stheplayersresponsibility"whenInevercameatthesupportwithanythingbutaquestionaskedifyoulookatthehistoryofmyaccountanddidremindhimthatitistechnologyandcertainthingsdohappenbutanywaysorryaboutthelengthyregurgitationherebutit'sjustburnsmethatthesesupportagentsjustdon'tseemtohaveanykindofmannertothem,gamblerscanbelittlebitchesbutatthesametimetheonesthataren'tareusuallyprettystraightforwardandwillingtotakemoreoftheresponsibilitythantheylikelyreallyshouldandIjustfeellikewiththetrustthatisputintotheseguysandtherelationshipyoutendtohavewithsomeofthesupportagentsovertheyearsitwasjustkindofshockingthatthisplatformwentthereandIwouldthinkonaMondaymorningatthistimetheyprobablyhavethestrongeststaffstartedtheirworkweeknow,soit'sjustkindofcrazytome.....Justlookingforthoughtsonthat,maybeIdon'tevenknowifthisistherightplacetoposttisIwasjusttryingtopostaforumstatementjustkindofthoughtsandanswersfromfellowplayersthatputthemselvesintheexactsamepositionsthatId

 

[maxd]

Oh! Oh! One better, condensed to frequency of individual letters:

a(409),b(75),c(81),d(167),e(480),f(70),g(111),h(247),i(321),j(10),k(42),l(174),m(109),n(324),o(366),p(98),q(1),r(202),s(280),t(530),u(137),v(55),w(76),x(5),y(140),z(5),

TY @GourdFollower !

 

[Valhalla]

How does anyone write like that? Good Lord my eyes.

 

[Fredos386]

Typical casinomeister... someone having problem asking for help and all answers are people laughing and bitching. Losers...

 

[Casinomeister]

Typical casinomeister... someone having problem asking for help and all answers are people laughing and bitching. Losers...

How is that typical? We have thousands of criticisms, complaints, and rants against casinos here, and rare is it that folks go to town on the OP because of their writing skills. Well, maybe not rare, but it's not typical.

Did you read the entire first post and understand every bit of it and are ready to respond? Or did you just come here to complain about Casinomeister?

 

[maxd]

Typical casinomeister...

Dude, have a look at your own posting record here. You've contributed a fair bit of "bitching" and moaning to Casinomeister yourself. And four visits to the PAB desk for free assistance I might add. Methinks M. Fredos doth protest too much.

If the OP would take 5 minutes to turn his block of text into readable English he likely would have got plenty of assistance, as so many do here, yourself included eh?

 

[dunover]

Like trying to decipher the Rosetta Stone.

 

[Avernite]

Mocking the guy isn't very nice. He's here for help.

Back to the OP, no I would say that most CS chat agents have zero experience and just copy and paste answers. As for your bet changing, while common sense would show that it definitely isn't in your usual betting pattern, I guess you still have the chance to win on those bets. Maybe asking for your issue to be escalated to management for review or lodging a formal complaint might help you get the answer you're after.

 

[KasinoKing]

So do any other support agents have any background at all in gaming?

In my experiences - NO!

Sorry, but like everyone else, I couldn't read any more of your post.

KK

 

[goatwack]

Pretty low-effort stance to take, criticizing those that 'mock' the OP's Machu Pichu slab of indistinguishable text.

When in actuality, his words are fine, just presented in a way that's completely unreadable to most, and thus likely to put those off that may actually have helped him!

But for argument's sake, if broken up into those useful things called 'paragraphs', then as if by magic, it's......still War & Peace but at least manageable

So do any other support agents have any background at all in gaming? It is absolutely shocking at some of the comments that come out of supports mouth to depositing players....am I alone in this?

I've been playing real deposit action for about 6 years within this spectrum and previously spent 12 years as table game dealer, but really do you need to have any kind of deep background to understand how disrespectful comments can be to a depositing player, there is a zero air given in a area or a platform that really allows for the most maneuvering.

I feel like there is also zero identification of players accounts before support gets into and involved conversation either that or they have absolutely zero concept of how to work with the public not to mention what it takes to handle a gambler. I don't believe there's enough weight given to the amount of trust that has to be put in to the deposit and where it's being deposited.

Just earlier for example I was on a RTG platform, only platform I play... was in a structured no max deposit, at about an hour and a half and was already through the playthrough with a balance of about $137, on a $17 crypto deposit matched 100%. Right at that point where things were about to happen.... things were about to go as I always hope or really bad one of the two.

I have a long relationship with this platform... somehow or another, completely randomly or most likely I unknowingly triggered something but I had , ehst turned out to be 3 bets in a row of $44 with an account balance of literally $128 or something,m.... so shockingly, obviously I was like "what what do you mean how am I having insufficient funds to play the next hand"] I look into it.

At any rate I text support and the immediate answer I got was "you changed the bet and it's the players responsibility" yada yada and I completely get that I understand that, I wasn't demanding anything, the only thing I asked for was did I somehow hit a button or something that changed the bet in hopes of leaving an opening for a conversation basically, but instead I was again given that statement that "players bets are players responsibility"

I then responded with I didn't say they weren't player responsibility I didn't even ask for anything other than the action that caused the bet to change and that I would kindly like them to actually look at the history of my account in the history of this deposit and you can see that that story of those bets makes absolutely zero sense because first of all it would void any possible cash out and two it doesn't make any sense I feel like these terms and policies are used as Weapons rather than guidance and the yammering that comes out of these support agents miles about what they can and can't do I continually say yes I agree you personally can't do anything but it's still can be done if it's not against the law.

I mean your management can decide just to give me $50,000 if they want to do for no given reason there's nothing against that so don't tell me that the terms are made for interpretation and for guidance when you have literal language in the ICS that say we can change the rules at any given time to do basically whatever we decide we want to do that also means you could change it for instances where there's obviously a issue that doesn't make any sense.

Also..again "could you please look at the history of my account, the history of this deposit , not only did that deposit ever have a bet made over 88 cents on this site I have never made a bet over $2.25 and over the whole platform I never had a bet over $6.75. M so I went on to say "hey, don't you think that's a little bit odd that all the sudden over all this time and during this play and all the time I played at this house and then all the time I spent on the overall platform I've never bet over $6 and then suddenly decided betting $44 was a good idea...

...again I didn't have any pipe dreams of them avoiding those three bats and letting me continue my game but I mean something at least maybe a positive statement or a collusion of thoughts and sympathy I understand gaming and sympathy don't go hand in hand but at the same time I'm pretty sure you guys get what I'm saying.

Brick and Mortar I know it's going to be handled differently if there's an issue like that and you're a player with history you're not going to throw you out and give you a dead end solution obviously they're not going to give you money but they're also not going to leave a situation such as this with obvious history and data backing it with an answer of "it's the players responsibility" when I never came at the support with anything but a question asked.

If you look at the history of my account and did remind him that it is technology and certain things do happen but anyway sorry about the lengthy regurgitation here but it's just burns me that these support agents just don't seem to have any kind of manner to them, gamblers can be little bitches but at the same time the ones that aren't are usually pretty straightforward and willing to take more of the responsibility than they likely really should and I just feel like with the trust that is put into these guys and the relationship you tend to have with some of the support agents over the years it was just kind of shocking that this platform went there and I would think on a Monday morning at this time they probably have the strongest staff started their work week now, so it's just kind of crazy to me

..... Just looking for thoughts on that, maybe I don't even know if this is the right place to post this I was just trying to post a forum statement just kind of thoughts and answers from fellow players that put themselves in the exact same positions that I do.

 

[bruinsdude]

It's a damn shame you didnt hit big on one of those spins, or you would be posting in a different section altogether! Sucks to go through that tho for sure. Ive been there back in the day of the Microgaming standalones like 32 red. The max bet button was right next to the spin button, and the casino at the time would not refund, and were none too sympathetic. Ive also seen posts where people had an OOPS moment, and hit big.

 

[Ra2377ven]

So do any other support agents have any background at all in gaming? It is absolutely shocking at some of the comments that come out of supports mouth to depositing players....am I alone in this? I've been playing real deposit action for about 6 years within this spectrum and previously spent 12 years as table game dealer, but really do you need to have any kind of deep background to understand how disrespectful comments can be to a depositing player, there is a zero air given in a area or a platform that really allows for the most maneuvering I feel like there is also zero identification of players accounts before support gets into and involved conversation either that or they have absolutely zero concept of how to work with the public not to mention what it takes to handle a gambler. I don't believe there's enough weight given to the amount of trust that has to be put in to the deposit and where it's being deposited. Just earlier for example I was on a RTG platform, only platform I play... was in a structured no max deposit, at about an hour and a half and was already through the playthrough with a balance of about $137, on a $17 crypto deposit matched 100%. Right at that point where things were about to happen.... things were about to go as I always hope or really bad one of the two. I have a long relationship with this platform... somehow or another, completely randomly or most likely I unknowingly triggered something but I had , ehst turned out to be 3 bets in a row of $44 with an account balance of literally $128 or something,m.... so shockingly, obviously I was like "what what do you mean how am I having insufficient funds to play the next hand"] I look into it at any rate I text support and the immediate answer I got was "you changed the bet and it's the players responsibility" yada yada and I completely get that I understand that, I wasn't demanding anything, the only thing I asked for was did I somehow hit a button or something that changed the bet in hopes of leaving an opening for a conversation basically, but instead I was again given that statement that "players bets are players responsibility" I then responded with I didn't say they weren't player responsibility I didn't even ask for anything other than the action that caused the bet to change and that I would kindly like them to actually look at the history of my account in the history of this deposit and you can see that that story of those bets makes absolutely zero sense because first of all it would void any possible cash out and two it doesn't make any sense I feel like these terms and policies are used as Weapons rather than guidance and the yammering that comes out of these support agents miles about what they can and can't do I continually say yes I agree you personally can't do anything but it's still can be done if it's not against the law I mean your management can decide just to give me $50,000 if they want to do for no given reason there's nothing against that so don't tell me that the terms are made for interpretation and for guidance when you have literal language in the ICS that say we can change the rules at any given time to do basically whatever we decide we want to do that also means you could change it for instances where there's obviously a issue that doesn't make any sense also..again "could you please look at the history of my account, the history of this deposit , not only did that deposit ever have a bet made over 88 cents on this site I have never made a bet over $2.25 and over the whole platform I never had a bet over $6.75. M so I went on to say "hey, don't you think that's a little bit odd that all the sudden over all this time and during this play and all the time I played at this house and then all the time I spent on the overall platform I've never bet over $6 and then suddenly decided betting $44 was a good idea... again I didn't have any pipe dreams of them avoiding those three bats and letting me continue my game but I mean something at least maybe a positive statement or a collusion of thoughts and sympathy I understand gaming and sympathy don't go hand in hand but at the same time I'm pretty sure you guys get what I'm saying. Brick and Mortar I know it's going to be handled differently if there's an issue like that and you're a player with history you're not going to throw you out and give you a dead end solution obviously they're not going to give you money but they're also not going to leave a situation such as this with obvious history and data backing it with an answer of "it's the players responsibility" when I never came at the support with anything but a question asked if you look at the history of my account and did remind him that it is technology and certain things do happen but anyway sorry about the lengthy regurgitation here but it's just burns me that these support agents just don't seem to have any kind of manner to them, gamblers can be little bitches but at the same time the ones that aren't are usually pretty straightforward and willing to take more of the responsibility than they likely really should and I just feel like with the trust that is put into these guys and the relationship you tend to have with some of the support agents over the years it was just kind of shocking that this platform went there and I would think on a Monday morning at this time they probably have the strongest staff started their work week now, so it's just kind of crazy to me..... Just looking for thoughts on that, maybe I don't even know if this is the right place to post this I was just trying to post a forum statement just kind of thoughts and answers from fellow players that put themselves in the exact same positions that I do.

YES and finally, someone else takes the time to say it and give details of it!!! I thank you for writing all this out and I over 100% know where your coming from. I have had too many sessions that had only genuine interest in getting a question or concern answered by the people who would know best- they work for the casinos after all!
But by a few lines into the chat, I would be just floored and ready to throw myself or my phone out a window! (figure of speech).
The level of condescending and or disregard at times is almost award worthy, like you will sit and say, There's no way a person/employee is the one I am speaking to right now.