- Joined
- Sep 6, 2021
- Location
- Seattle, WA
So do any other support agents have any background at all in gaming? It is absolutely shocking at some of the comments that come out of supports mouth to depositing players....am I alone in this? I've been playing real deposit action for about 6 years within this spectrum and previously spent 12 years as table game dealer, but really do you need to have any kind of deep background to understand how disrespectful comments can be to a depositing player, there is a zero air given in a area or a platform that really allows for the most maneuvering I feel like there is also zero identification of players accounts before support gets into and involved conversation either that or they have absolutely zero concept of how to work with the public not to mention what it takes to handle a gambler. I don't believe there's enough weight given to the amount of trust that has to be put in to the deposit and where it's being deposited. Just earlier for example I was on a RTG platform, only platform I play... was in a structured no max deposit, at about an hour and a half and was already through the playthrough with a balance of about $137, on a $17 crypto deposit matched 100%. Right at that point where things were about to happen.... things were about to go as I always hope or really bad one of the two. I have a long relationship with this platform... somehow or another, completely randomly or most likely I unknowingly triggered something but I had , ehst turned out to be 3 bets in a row of $44 with an account balance of literally $128 or something,m.... so shockingly, obviously I was like "what what do you mean how am I having insufficient funds to play the next hand"] I look into it at any rate I text support and the immediate answer I got was "you changed the bet and it's the players responsibility" yada yada and I completely get that I understand that, I wasn't demanding anything, the only thing I asked for was did I somehow hit a button or something that changed the bet in hopes of leaving an opening for a conversation basically, but instead I was again given that statement that "players bets are players responsibility" I then responded with I didn't say they weren't player responsibility I didn't even ask for anything other than the action that caused the bet to change and that I would kindly like them to actually look at the history of my account in the history of this deposit and you can see that that story of those bets makes absolutely zero sense because first of all it would void any possible cash out and two it doesn't make any sense I feel like these terms and policies are used as Weapons rather than guidance and the yammering that comes out of these support agents miles about what they can and can't do I continually say yes I agree you personally can't do anything but it's still can be done if it's not against the law I mean your management can decide just to give me $50,000 if they want to do for no given reason there's nothing against that so don't tell me that the terms are made for interpretation and for guidance when you have literal language in the ICS that say we can change the rules at any given time to do basically whatever we decide we want to do that also means you could change it for instances where there's obviously a issue that doesn't make any sense also..again "could you please look at the history of my account, the history of this deposit , not only did that deposit ever have a bet made over 88 cents on this site I have never made a bet over $2.25 and over the whole platform I never had a bet over $6.75. M so I went on to say "hey, don't you think that's a little bit odd that all the sudden over all this time and during this play and all the time I played at this house and then all the time I spent on the overall platform I've never bet over $6 and then suddenly decided betting $44 was a good idea... again I didn't have any pipe dreams of them avoiding those three bats and letting me continue my game but I mean something at least maybe a positive statement or a collusion of thoughts and sympathy I understand gaming and sympathy don't go hand in hand but at the same time I'm pretty sure you guys get what I'm saying. Brick and Mortar I know it's going to be handled differently if there's an issue like that and you're a player with history you're not going to throw you out and give you a dead end solution obviously they're not going to give you money but they're also not going to leave a situation such as this with obvious history and data backing it with an answer of "it's the players responsibility" when I never came at the support with anything but a question asked if you look at the history of my account and did remind him that it is technology and certain things do happen but anyway sorry about the lengthy regurgitation here but it's just burns me that these support agents just don't seem to have any kind of manner to them, gamblers can be little bitches but at the same time the ones that aren't are usually pretty straightforward and willing to take more of the responsibility than they likely really should and I just feel like with the trust that is put into these guys and the relationship you tend to have with some of the support agents over the years it was just kind of shocking that this platform went there and I would think on a Monday morning at this time they probably have the strongest staff started their work week now, so it's just kind of crazy to me..... Just looking for thoughts on that, maybe I don't even know if this is the right place to post this I was just trying to post a forum statement just kind of thoughts and answers from fellow players that put themselves in the exact same positions that I do.