Your Input Please A nightmare the casino took my 19k account balance

FargoVIP

Skrill and Neteller Loyalty program
Joined
Nov 25, 2019
Location
Moscow
Hey, I knew some guys who reached askgamblers and they solved their problems. Try it out
 

Hkaris

Dormant Account
Joined
Jan 26, 2020
Location
France
Thx but I am still waiting for the result of a final investigation....awaiting the results...if non...then I will post a complaint
 

goatwack

We'll just tell your mother we ate it all
CAG
Joined
Aug 29, 2012
Location
Londonia
Sometimes blocks of texts are unintelligible and difficult to read, I didn't find the text from the OP hard to follow. Breaking up and correcting their text is a bit patronizing to put it mildly
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
Sometimes blocks of texts are unintelligible and difficult to read, I didn't find the text from the OP hard to follow. Breaking up and correcting their text is a bit patronizing to put it mildly

Was not my intention to be patronizing.
I find it easier to read if its not all one big text.
And i did not change anything in the text apart from splitting it into sections.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Hey, I knew some guys who reached {elewhere} and they solved their problems. Try it out
speaking as a member here; it's poor form to suggest within a forum to hit up another
it would be enough to say you've seen it resolved outside of CM :thumbsup:
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
speaking as a member here; it's poor form to suggest within a forum to hit up another
it would be enough to say you've seen it resolved outside of CM :thumbsup:
I don't see what use that would be to the OP if he didn't know where else might be able to help?
I see CM mentioned on plenty of other forums by people asking for help, I'm sure in this case, where Max is unlikely to be able to help, it's not a problem mentioning another place where the OP might have a chance of getting his 19k back!
 

Hkaris

Dormant Account
Joined
Jan 26, 2020
Location
France
Of course I know both reputations CM and AG... If I have more options I never bet on one horse....too important too me...
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
not a clue; at a guess, @pereblue tinkering :D
It's annoying as I have one 'seriously likeable'. :eek:

And mine go up to ELEVEN ner ner na ner ner :p

Basically peeps they are showcase trophies. There are ten to be achieved. My 11th. one is for editing, a mod one. Kinda like getting your badges at scouts. Or guides if you are Jimmy Savile.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
It's annoying as I have one 'seriously likeable'. :eek:

And mine go up to ELEVEN ner ner na ner ner :p

Basically peeps they are showcase trophies. There are ten to be achieved. My 11th. one is for editing, a mod one. Kinda like getting your badges at scouts. Or guides if you are Jimmy Savile.
ftr I dont think others can see your 11th tag - i think we just see our own
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
It's annoying as I have one 'seriously likeable'. :eek:

And mine go up to ELEVEN ner ner na ner ner :p

Basically peeps they are showcase trophies. There are ten to be achieved. My 11th. one is for editing, a mod one. Kinda like getting your badges at scouts. Or guides if you are Jimmy Savile.

I've got 11 so ner ner na ner ner :D

2020-01-27.png
 

Hkaris

Dormant Account
Joined
Jan 26, 2020
Location
France
Chapter 2..or 3... I had contact with an agent and asked why my playing history at the time of my winnings is not available any longer ....they claim that I can go back in betting history for...one year...so you can select periods...nope...I only can go back until yesterday.



i wanted to check something I didn’t mention before because....I feel embarrassed....anyhow...I need to tell.
At the time I played down my 92k winnings I celebrated and have been drinking a little bit more than....you know...I kept on playing and down at 45k I hit again 25k....Then kept on playing few hours longer and went to bed. In the morning when I woke up in my mind I still had 55k in my account but soon after I noticed that there were only 40k....I started to doubt myself...15k difference and why did I remember 55k. It took me some time to analyze this situation and tried to check the history...but as now I couldn’t go Back In Time. Too much occupied with what happened I decided to check today again. The same problem... I contacted via chat an agent and asked to check on this...and they should be able. The agent waited a long time before answering me and finally wrote...you have to contact your VIP manager for this...Strange enough they only work until 5 pm just after my chat. I am supposed to contact tomorrow morning starting from off 9am.

All of this makes me more suspicious....I am playing online casinos for 12 years, played sometimes high stake and had some issues but far from what is going on now....
 

Hkaris

Dormant Account
Joined
Jan 26, 2020
Location
France
Update



I had contact with the VIP manager via chat. He said that the investigation is still going on. Good or bad thing?
concerning the blocking of my playing history he contacted the technical department to find out. As I can see myself the history is blocked at the time they took the money but I hope they will give it free so I can check some things.
I also let him no that I do not want to start a complaint procedure with Curacao egambling and Askgamblers because it will not benefit both of us...he said that he would forward all to the financial department....who will contact me via email about the verdict.
I will give them some more time...
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Update



I had contact with the VIP manager via chat. He said that the investigation is still going on. Good or bad thing?
concerning the blocking of my playing history he contacted the technical department to find out. As I can see myself the history is blocked at the time they took the money but I hope they will give it free so I can check some things.
I also let him no that I do not want to start a complaint procedure with Curacao egambling and Askgamblers because it will not benefit both of us...he said that he would forward all to the financial department....who will contact me via email about the verdict.
I will give them some more time...

That sounds like the usual stalling tactic. "I give it to this, to that, to the other department....you will hear from them...no worries, you will get an answer....we are still investigating...."

I would be mighty surprised if they would give you the deposit back, totally flabbergasted if it would be some "goodwill offer a la - we give you 3K" and blown away if they would pay the full 19K. :D
 

Hkaris

Dormant Account
Joined
Jan 26, 2020
Location
France
Well hope does live...I give them one more day. I gave them a warning about several complaints processes....this might put some pressure on them...Anyhow if they know that they will not pay they would inform me...I made screenshots of the chats...
 
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