Push Gaming - Invalid session ID

o0d122y

Newbie member
Joined
Jun 20, 2018
Location
New Zealand
So, I've had this message come up a number of times over the years while playing on a variety of push gaming's slots and usually I just roll my eyes and restart the game.

Then today, while playing Wild Swarm on the max beehive level, I get the chest bonus feature and I had a chance between the wild swarm feature, 8 free spins, X30 and 2 other small multipliers.

Now, I've thrashed this game for years and even though I know it (in theory) gives you a 20% chance of getting any of the prizes. 8 times out of 10 when your hive is maxed out and your on a low bet (in my case 40c) and the wild swarm token comes up, you're gonna get it.

Of course I can't prove that, but anyway.. I see the wild swarm feature and because I feel I know the game so well, do a bit of a pre mature celebration before the tokens flip back over and I choose one.

Then as soon as I pick one.. that bloody Invalid session ID message pops up and from there I can't click anything, so like almost every other time I restart the game, thinking like almost every other game, itll pick up where it left off..

Instead, nothing.. so I spin... nothing... move bet down, nothing then end up going to support to see if they can help... after explaining my situation the support guy asks me to open the game in incognito mode in my browser and tell him what I see, so I do just that. Now here's what got me, the game would only load a quarter of the way before freezing and staying that way forever until finally closing it.

The support guy then says he's goin to have a look, takes about 10 minutes, comes back with the conclusion the games working fine and advises me to use desktop mode (which I was already). So I close incognito mode, sign back in normal mode, and sure enough the game loads up as per usual, so I exit everything n sign back in incognito this time the loading bar goes twice as far as before, before freezing forever once again.

I explain this to him and he says nothing's wrong all spins bonus rounds etc had been paid out and advises me again to use desktop mode in the future. I didnt even care about missing out on me wild swarm feature or other winnings from the bonus by this point (or before even contacting support really) I just wanted to prove that what I was saying actually happened, so i open my account and go to my gaming history..

And what do ya know, its empty... I explain this to the support guy, but just get the 'read' treatment lol so I spend a while trying to get my game history , before opening another game n having a few spins before giving up and going outside. Then after a while I decide to open rizk back up and it's down, and remains down for the next 4 hours or so lol.

Anyway, I wasn't gonna say anything but wondered how often does this kinda thing happen, has this kinda thing ever happened to anyone else? And if so, how do they get away with it.. imagine if that happened to bandit on jammin jars...
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
Sounds like a few things there that would have got me a bit upset.

For one, live chats across the globe seem to have this strange fascination with browsers, incognito, cache and cookies. Id love to hear if thats ever worked for anyone but maybe thats another thread. Sounds like you could do with somebody looking further into that one at least.

I read about these things now and again but luckily enough, in my limited experience, ive not seen it myself.

Totally understand where your coming from. I would keep following the appropriate channels to get some kind of resolution or a more satisfactory reply. Though sometimes, for your own sanity, these things are best shrugged off.

I have heard of casinos contacting providers and fixing everything back to how it was before, good luck.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Sounds like a few things there that would have got me a bit upset.

For one, live chats across the globe seem to have this strange fascination with browsers, incognito, cache and cookies. Id love to hear if thats ever worked for anyone but maybe thats another thread. Sounds like you could do with somebody looking further into that one at least.

I read about these things now and again but luckily enough, in my limited experience, ive not seen it myself.

Totally understand where your coming from. I would keep following the appropriate channels to get some kind of resolution or a more satisfactory reply. Though sometimes, for your own sanity, these things are best shrugged off.

I have heard of casinos contacting providers and fixing everything back to how it was before, good luck.

...or 10,000 :p
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Did you actually think you would ask for help, agent tells you sorry and fix it? Push gaming is full of errors all the time. I maxed out the bees at 10$ a spin once: Guess what happened.
 

o0d122y

Newbie member
Joined
Jun 20, 2018
Location
New Zealand
Did you actually think you would ask for help, agent tells you sorry and fix it? Push gaming is full of errors all the time. I maxed out the bees at 10$ a spin once: Guess what happened.
Umm ok.. my guess is, you got the wild swarm feature, but before the 1st spin could finish, you were hit with a popup message saying "Invalid session ID" and the game closed..when you went back to the game you're feature had dissapeared and that was that..like you'd actually think of asking for help... what's the agent gonna do, tell you sorry and try fix it :p

No?
 

o0d122y

Newbie member
Joined
Jun 20, 2018
Location
New Zealand
Sounds like a few things there that would have got me a bit upset.

For one, live chats across the globe seem to have this strange fascination with browsers, incognito, cache and cookies. Id love to hear if thats ever worked for anyone but maybe thats another thread. Sounds like you could do with somebody looking further into that one at least.

I read about these things now and again but luckily enough, in my limited experience, ive not seen it myself.

Totally understand where your coming from. I would keep following the appropriate channels to get some kind of resolution or a more satisfactory reply. Though sometimes, for your own sanity, these things are best shrugged off.

I have heard of casinos contacting providers and fixing everything back to how it was before, good luck.
Yeh, I pretty much instantly shrugged it off and had accepted it, I just wanted to bring it to someones attention who may be able to shed some light on the situation or at least attempt to find a reason why or how it happened. A few years ago on Guts I had lets say $20 on the game The Lab and won say $30 on the feature and a couple of spins later noticed I hadn't been credited the $30 feature win so I contacted support who actually ended up contacting the provider and a week or 2 later I received an e mail from said provider with an apology and something like a bonus code and free tournament entry link, both which I never claimed because at the time I was a no0b n thought it was spam until it was way too late :p

So I definitely know that certain things can happen if gone through the right channels, it all pretty much just comes down to who picks up on the other end
 
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