The Hype Gaming Thread

[kwblue]

Yeah - I noticed the same thing when I downloaded Doesn't make any sense, but I have begun noticing that a good number of softwares are beginning to put content in the 'Applications Data' section of a user's Documents and Settings folder lately.

I don't know why a casino would do that - doesn't make a whole lot of sense to me. But took me an extra couple of minutes of confusion before I found it.

Yes - we should have an option of WHERE to install the software. I also have several partitions and I DO NOT put any casino software (if I can help it) onto my OS partition.

 

[Zoozie]

I just noticed that Hype now has a casino representative on the forum.
Welcome to HypeTristan.

It is a bit rare we see new software providers on the gambling scene. But they are very much appriciated, since the natural competition between the software providers helps improve the software.

Maybe you can enlighten us about the software? And I would personally like
to hear of you are publishing payout% for the slots and if that case, what are the payout%?

Zoozie

 

[jetset]

"Maybe you can enlighten us about the software? And I would personally like
to hear of you are publishing payout% for the slots and if that case, what are the payout%?"

I would like to second Zoozie's call for more information. It's a good idea for new software providers to be as open as possible when entering this market imo.

I've heard that Hype Gaming is financed by Australian investors and that the software is proprietary, having been developed in that country - is that true?

Who is on the top management team? I've heard an ex-Lasseters man called Olsen is involved, and I have also heard the name David Jenkins mentioned as the md. Perhaps you could clarify?

There is also that question raised earlier in the thread about the apparent absence of Hype from the Kahnawake list of licensees - perhaps it is listed under a different holding company name?

The website does not have an "About Us" section, but does certify: "Payout Percentages have been reviewed by independent auditors and can be viewed below." Can you say who carries out that authentication and how?

 

[silcnlayc]

I used Neteller....maybe that is why they haven't asked yet?

Ok, they finally asked but not in the way you would think. The only way I knew that they were requesting docs was by loggin back in and checking for messages IN THE CASINO. Never got an e-mail and when I asked, the customer support never said to send in any docs.


Sheesh! Ok, it is now 3 working days/5 days including weekend and still haven't heard or seen my withdrawal...Hello? Please use the e-mail on record for contacting me, not inside the casino software message box!

 

[Zodiac]

Ok, they finally asked but not in the way you would think. The only way I knew that they were requesting docs was by loggin back in and checking for messages IN THE CASINO. Never got an e-mail and when I asked, the customer support never said to send in any docs.


Sheesh! Ok, it is now 3 working days/5 days including weekend and still haven't heard or seen my withdrawal...Hello? Please use the e-mail on record for contacting me, not inside the casino software message box!

Hi silcnlayc,

at this moment they paid me at Neteller.

Look at your Neteller Account, whether you paid.

@kwblue

thank you very much at kwblue for the friendly offer to help in this affair

Good Luck

Zodiac

 

[babs7262]

My experience

LOL
I have no idea why I didnt like this casino, Ill have to use a better system in why I like or dont like casinos. I have my list that I play at and If I won and got paid, I highlight in blue, If I play and lose but it took awhile I put a thumbs up sign. If I dont like it, Ill put a notation like "bad games" or "lost fast" But with Hype, I just have a thumbs down w/no explanation lol

As far as documents....I took the meister's advice and send them whether they ask or not with a note. It is so much easier. I only do this when Im up and I know Im gonna cash out because of either alot of wins or I didnt use a bonus and foresee a cashout coming, this way they already have it.

I get approved very fast, infact with Ibetyoubet, I sent in documents as soon as I hit my requirement and a couple of days later (on a Sunday) I requested a payout and to my surprise, it was approved by Monday afternoon. Another thing I was impressed with was when I requested a hard check (no other choice because of my netteller being messed up), they said it could take up to 21 days and I got my check in the mail in 5 days!

 

[silcnlayc]

at this moment they paid me at Neteller.

Glad to know some are being paid. They are stating they have not received my documents which were sent out last Friday. I resent them last night after getting off the chat line with a cs to confirm where to e-mail them to. Now, the waiting continues. I even cc'd myself with this e-mail to make sure it went thru and I got a copy within minutes. So, they had to have gotten it this time, just as last time.

 

[Zodiac]

Glad to know some are being paid. They are stating they have not received my documents which were sent out last Friday. I resent them last night after getting off the chat line with a cs to confirm where to e-mail them to. Now, the waiting continues. I even cc'd myself with this e-mail to make sure it went thru and I got a copy within minutes. So, they had to have gotten it this time, just as last time.

I am sorry silcnlayc, to hear that you have not paid yet.

But they have the documents now, view into your account, on Thursday or Friday and i am certain they pay you.

Let us know if they paid.



Best Regards

Zodiac

 

[kwblue]

Glad to know some are being paid. They are stating they have not received my documents which were sent out last Friday. I resent them last night after getting off the chat line with a cs to confirm where to e-mail them to. Now, the waiting continues. I even cc'd myself with this e-mail to make sure it went thru and I got a copy within minutes. So, they had to have gotten it this time, just as last time.

Just make sure you send them to support -@- hypesupport.com. I did that and then chatted via the casino chat shortly thereafter to verify. Then they had me use the cashier / withdrawal method and viola.

Let me know if you have problems and I'll chat with one of the higher ups.

 

[silcnlayc]

The cs rep on board is looking into it. Very quick response when I e-mailed him.

Let me know if you have problems and I'll chat with one of the higher ups.

Thank you, I will.

 

[jetset]

"Maybe you can enlighten us about the software? And I would personally like
to hear of you are publishing payout% for the slots and if that case, what are the payout%?"

I would like to second Zoozie's call for more information. It's a good idea for new software providers to be as open as possible when entering this market imo.

I've heard that Hype Gaming is financed by Australian investors and that the software is proprietary, having been developed in that country - is that true?

Who is on the top management team? I've heard an ex-Lasseters man called Olsen is involved, and I have also heard the name David Jenkins mentioned as the md. Perhaps you could clarify?

There is also that question raised earlier in the thread about the apparent absence of Hype from the Kahnawake list of licensees - perhaps it is listed under a different holding company name?

The website does not have an "About Us" section, but does certify: "Payout Percentages have been reviewed by independent auditors and can be viewed below." Can you say who carries out that authentication and how?

**BUMP**

 

[HypeTristan]

Monitoring of Gaming Patterns
Hype monitors Hype user's betting patterns in accordance with the Hype Privacy Policy. Where Hype identifies an exceptional change to any Hype users betting patterns, Hype will contact the identified user and request an explanation of the exceptional change in the user's betting patterns.

In the event that Hype is dissatisfied with a user's response to an exceptional change query, Hype reserves the right at its sole discretion to suspend the user's account until further notice.

Hello everybody,

The term in question is not intended to be a tool for taking player's money, or anything of the sort. Its intent is compliance with anti money-laundering laws. There have been other changes to combat bonus-abuse, notably the changes in wagering requirements. Due to negative player feedback, these will be reviewed (and most likely relaxed!) on an ongoing basis.

Even if you have 'erratic' betting patterns, there is absolutely no need to worry. Your money is safe and your account will never be suspended.

I apologize for any confusion the wording of that term may have caused.

 

[jetset]

And the other questions?

 

[HypeTristan]

There is also that question raised earlier in the thread about the apparent absence of Hype from the Kahnawake list of licensees - perhaps it is listed under a different holding company name?

We are licensed with them. We're not listed under a different name. Kahnawake just take a long time to update their site. Give them a Phone call / Email and ask.

The website does not have an "About Us" section, but does certify: "Payout Percentages have been reviewed by independent auditors and can be viewed below." Can you say who carries out that authentication and how?

Payout percentages are reviewed by a 3rd party accounting firm. For legal reasons I can't mention the name until I've gotten their permission. When they get back to me I'll be able to post the name. FYI though, Payout percentages are reviewed in the same way as they are for other casinos.

 

[HypeTristan]

To any players with outstanding support / Cashin / WR issues:

Please send me a Private message with your Account number and Email address used in the casino.

I will follow these up for you. If you think you have been dealt with improperly or unfairly, I would also like to hear about it.

Thanks,
Tristan.

 

[jetset]

This is like trying to get blood from a stone!

OK, then - what is the name of the software company and do you have a contact email address for them - you can PM me if you wish.

 

[Pinababy69]

This is like trying to get blood from a stone!

OK, then - what is the name of the software company and do you have a contact email address for them - you can PM me if you wish.

Hey Jet, you ever feel like the invisible man?

 

[jetset]

LOL - absolutely!

But in fairness he did (kinda) respond but it's been deleted.

His reply was still uninformative, which surprised me because at this stage in the development of the online gambling industry there should be no evasion on where the software on any reputable Internet gambling site comes from and how it is checked.

 

[silcnlayc]

To any players with outstanding support / Cashin / WR issues

Thank you HypeTristan, my funds have been deposited today!

 

[darkpixie]

The bad and the ugly

My experience:
Deposited 3 times busted out each time...
Deposited a 4th time, measely $25 no bonues.
Got it up to $72 tried to withdraw some winnings and failed.
Wrote support...
They ignored my question about why it failed but answered the other question I asked at the same time.
Wrote again and finally recieved a response AFTER I busted out (i know my bad) of course.. I had apparently not met wagering requirements?
So apparently they carry forward thier wagering requirements on all thier bonues. This is the emails that went back and forth... Also thier live chat does not work


Hi XXXX,

You can contact us through livechat to help you top up your fun money.

Regards,
ZJ
Live chat does not seem to work.
I also just deposited $25 and tried to withdraw but it refused my withdrawal...

Hi XXXX,

Do you mind telling us your username and how much fun money would you
like to top up so that we could top up for you. Thank you for supporting
Hypegaming.

Regards,
ZJ
It is HypXXXXXXXXX please top it up to 5000 thanks, also Why could I not withdraw?
Hi XXXX,

You could not withdraw because you have not met the wagering
requirements and you could not play for fun once you have registered as
a cash player. However, you can create another play for fun account and
play.

Regards,
ZJ
I deposted $25 and did not recieve a bonus so how on earth could there be any wager requirements attached to a cash deposit with no bonus? I had recieved bonuses previously but I busted out each and every time. You can check my records to acertain this! And if you carry your bonus requirements over then your casino is going to go out of business fast as there is no way to opt out of the bonus in the first place. I like your games they are fun, but if I still have zillions in wager requirements it is rediculous for me to even deposit there.
Not knowing that you carry forward your wagering requirements I would appreciate you refunding my latest deposit. I also did not appreciate the fact that my question was completely ignored the first time it was asked, presumably because I was still in the black at the time.
Thank you!


Just waiting for a response now.....

 

[Casinomeister]

But in fairness he did (kinda) respond but it's been deleted...

I "soft" deleted the thread since the poster requested this stating that the software provider would be ansering these questions. If they don't answer the questions in a fair amount of time, I can always "un-delete" this.

 

[silcnlayc]

darkpixie:Also thier live chat does not work

Actually, the live chat is inside the casino software. I talked with them many times and had an instant response (once I found out how easy it was and where it was). I was a little disconcerted when I first contacted them by e-mail and no response, but then I found they responded inside the casino software message chat window. Pretty neat, but one should be made aware of I think. I accidently clicked on the chat window is the way I found my answer to my e-mail. But it works great and quick responses and answers too. Hope this helps!

 

[kwblue]

Yeah, I like the chat ability inside the casino - nice touch. They only thing I hate about it is that when you are typing a lot of text and the support operator sends a message, yours will get deleted while you are typing it! ugh. I don't know how many times that has happened.

When the operator sends a message, it highlights ALL the text you typed into the window, so the next letter you type replaces your entire message

 

[amatrine]

Re

I played the 10 free trial here and did well on the fireworks game.

Im waiting to see if other people get paid before I deposit any money.

Ama

 

[darkpixie]

I can't get the chat to work, I just get a red X I even reinstalled Java... don't know...