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Strange behaviour of Magic Portals Net/Ent

Discussion in 'Online Casinos' started by maphesto, Oct 2, 2013.

    Oct 2, 2013
  1. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    This is NOT a complaint, it´s questions and info.

    I was playing at Unibet the other day, when my money was almost gone I had received 10 free rounds on Magic Portal through their new loyalty program.

    When 10 free rounds where finished I had won 11 SEK.

    Accidentally I hit spin again in the free rounds window. Then I saw that it looked like an ordinary spin which was no win on, still it looked like the last spin from free rounds.
    I continued and after a few spins this came:

    Strange behaviour of Magic Portals Net/Ent: unibet2.jpg,Oct 2, 2013

    It was clearly the free rounds window, and it had taken the money from the 11 SEK accumulated from free rounds. I didn’t care at the moment, I went to bed.

    Today, I went back to see my play logs:

    Strange behaviour of Magic Portals Net/Ent: unibet3.jpg,Oct 2, 2013




    I have 0,67 SEK remaining and only ONE spin on Magic Portals is seen, - 1,17 SEK
    What happened? Did I spin on the free rounds server?
    Could I win on these last spins of my remaining 11 SEK?
    If this is possible, how about that poor player (finnish?) who a couple of months ago "won" in real play and there is no evidence? To add: I looked it up and it t wasn't NetEnt: http://www.casinomeister.com/forums/other-complaints/54139-casino-software-issue-maxino-com.html

    I will let Unibet rep know about this thread now and give them my user name to see what they can see from their end.
     
    Last edited: Oct 2, 2013
  2. Oct 2, 2013
  3. Unibet Rep

    Unibet Rep Accredited Casino Representative

    Occupation:
    product expert casino & games
    Location:
    Malta
    Hello Maphesto,

    Thanks for flagging this.

    We have found that this is a visual issue in the account history since it does not show your spins that were purely funded by the bonus money made from free-spins. Your 1.71 SEK bet was a spin that was partially funded by real money and the remainder was bonus money, hence the transaction in the account history looked like that.

    We are working on fixing this asap and we will also send you more information of this to your email.

    Kind regards,
    Sue
     
    2 people like this.
  4. Oct 3, 2013
  5. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Thanks!

    I can confirm that Unibet sent me a file where all my spins is seen and it's exactly as explained above from rep. :thumbsup:

    Now we only have the strange glitch where these spins continued in the free rounds box. Before this issue I think we knew that NetEnt have separate servers for free play, free rounds and real money play.

    Which server was used this time? :confused: Maybe that was a glitch too? Then it was two different glitches at the same time.
     
    Last edited: Oct 3, 2013
  6. Oct 3, 2013
  7. Unibet Rep

    Unibet Rep Accredited Casino Representative

    Occupation:
    product expert casino & games
    Location:
    Malta
    Hello Maphesto,

    Free spins/rounds are on the same server as real money play, it might be a different setup depending on the operator but can't say for sure.

    When playing free spins and after completing them you should have received a pop-up saying something along the lines "your free rounds are over and that you will now be playing with your real money". It does seem like that never appeared on your screen so we have brought this up with Netent to be investigated further.

    Will keep you posted on the findings via email :)

    Kind regards,
    Sue
     
    1 person likes this.
  8. Oct 3, 2013
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This slot is quite interesting. I luv the free spins.
     
  10. Oct 3, 2013
  11. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    If it really is the same server, the game would remember collected items you could think. I happened to write about this last year about Unibet NetEnt slot Dallas:

    Original post:

    http://www.casinomeister.com/forums...ga-fortune-close-10-million-7.html#post528495

    Thanks for this, there was no indication whatsoever about ended free rounds. Exactly the same window was open.


    :thumbsup:
     
  12. Oct 3, 2013
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Players need to watch their balances at Netent. I was damn sure I had a balance of 15 when I left the Carribean Stud game at Nordic 777 but it suddenly became 12. Then at Baccarat I left the game with a balance of 30 but when I switched to the next game it became 27. It seems to have a habit of subtracting 3 from your balance lol.
     
    1 person likes this.
  14. Oct 3, 2013
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    They don't call it 'Magic' Portals for nothing.......
     
    1 person likes this.
  16. Nov 24, 2013
  17. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    I haven't heard more from Unibet about this, they told me that It could take time.

    A couple of days ago this happened at BGO aswell, this time on Starburst. When the free rounds were finished, I had won 2.47£. No sign about free rounds is over showed. I continued to see what happened. As you can see, I played it down to 3 coins.

    It's also very clear that it's the free rounds window, I can't change bet level. I could change lines. You can see this on the screenshot, it's a brighter green color on the buttons you can click on.
     

    Attached Files:

    • Strange behaviour of Magic Portals Net/Ent: bgo.jpg,Nov 24, 2013
      bgo.jpg
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      Views:
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  18. Nov 24, 2013
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Did all these strange events occur using the same browser?
    Just wondering if you have some sort of "pop-up blocker" which is preventing the "End of free play" box appearing.
    Just a thought -I've no technical knowledge about his to bring to the table!

    KK
     
  20. Nov 24, 2013
  21. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Yes, I've provided info about my Chrome and Flash versions to Unibet and I think they sent it to NetEnt.

    The pop-up appears at other casinos and it appears at Unibet after the "magic portals" incident as well. But the pop-up itself can't be the real issue here, the issue have to be that I can continue my play with "wrong" window.
     
  22. Nov 24, 2013
  23. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Interesting side note, and i can confirm exactly that happened to me as well, two times in the same session to be precise.
    It was resolved in a satisfactory manner in my case, yet a real explanation was not given.
    I figured it was a freak occurence, but if this happened to you too then it might be a very good idea to keep your eye on the balance...
     
  24. Nov 27, 2013
  25. paul@bgo

    paul@bgo Dormant account

    Occupation:
    Operations Manager
    Location:
    Norwich, UK
    This is being looking into from my side guys - will update as soon as I can.

    Cheers
    Paul
     
  26. Apr 18, 2014
  27. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I will be posting regarding Magic Portals in it's own thread, but when searching this issue with free spins balances surfaced. Has the issue been resolved? Paul didn't come back with an update.
     

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