iGame Casino Review

BONUSES AND PROMOTIONS

Game Casino, like all reputable online casinos, offered players a wide variety of bonuses and promotions – however, it’s their main welcome bonus / deposit bonus that they were perhaps best known for and below, we’re going to be taking a look at what this welcome bonus entailed along with some of the other bonuses and promotions which were available at the online casino.

Exclusive offers

Welcome Offer

The main welcome bonus promotion which was on offer at iGame Casino was a four-part deposit bonus – and this allowed players to claim up to $1,000 in bonus funds. What’s more, players were able to claim up to 100 free spins at the online casino as part of this welcome bonus – so you can see why it was such a popular promotion among players. Here’s how it worked:

• 1st deposit: 100% bonus up to €50 and 25 free spins.
• 2nd deposit: 50% bonus up to €400 and 25 free spins.
• 3rd deposit: 25% bonus up to €500 and 50 free spins.
• 4th deposit: 200% bonus up to €50 and 50 free spins.

Now, we should point out that while this welcome bonus at iGame Casino looks pretty decent, there were some terms and conditions that some players found to be a bit harsh; for example, players were required to complete wagering requirements of 70X before the bonus funds could be transferred to your real-money balance, and you also had to deposit a fair amount of money before you could actually claim the maximum bonus amount, too.

No-Deposit & Free Spins Offers

iGame Casino didn’t offer any no-deposit bonuses or no deposit free spins when they were in operation – although it’s possible they may have done in their early days, but we don’t have any information to back this up.

VIP and Loyalty Programs

When we were putting together this review of the online casino we couldn’t find any concrete information about the VIP or loyalty program that used to be offered at iGame Casino – but from what we can see from other casino reviews it appears as though the online casino used to offer a comp points scheme; players could redeem these points for cash credits and various bonuses and promotions as more of them were earned.

Cashback

Bonus Terms

Sign up process

BANKING AND PAYMENT METHODS

When iGame Casino was in its prime the online casino offered players a wide variety of different payment methods and banking options, and thanks to the state-of-the-art security protocols that were put in place at the casino players could make deposits and withdrawals with complete peace of mind that they were carrying out their financial transactions in a safe and secure environment.

Now, in terms of the actual payment methods that were offered at iGame Casino, players could make deposits and withdrawals using all major debit and credit cards including VISA and MasterCard, and the online casino also accepted other payment methods like Skrill, Neteller, Paysafecard, and, where applicable, players could also make direct bank transfers.

All deposits were credited instantly to a player’s account aside from bank transfers made through certain banks as these bank transfers could take up to 3 working days to credit to your online casino account balance. In terms of withdrawals, iGame Casino had a very quick processing time, with most withdrawals processed and paid out within 5 hours; the time it then takes for the cash to reach your bank account varies depending on which payment method you use but is generally around 48 hours.

Withdrawal Speed

As mentioned, iGame Casino’s payout times were really fast – especially for a casino that launched all the way back in 2009. It was pretty rare for payouts to take longer than 6 hours, and at a maximum 24 hours was the upper limit. What’s more, the finance team worked 24 hours a day, 7 days a week, so players could request their withdrawals 24 hours a day, 7 days a week and get them paid out at any time!

Responsible gaming

iGame Casino shut its doors, so it’s not easy to find out what their stance on responsible gambling was; however, from looking at some archives and data that we compiled in the past it appears as though iGame Casino allowed players to take advantage of a number of responsible gambling tools – and the most important of which was the deposit limit function.

This allowed players to set a cap on the amount of money that they could deposit into their online casino account within a pre-set period of time and once this limit was reached, players would no longer be able to deposit any money into their account.

iGame Casino also allowed players to enter into a self-exclusion or time-out agreement which was useful for those times when players wanted to take a break from online gambling completely for a lengthy period of time.

About the Team and History

iGame Casino was first launched back in 2009, and just five years later they became an Accredited Casino here at Casinomeister. Throughout their time in operation, iGame Casino was licensed in the Malta Gaming Authority; they didn’t, unfortunately, ever receive an online gambling license from the UK’s Gambling Commission.

The iGame Casino customer service was known to be very good, and they also offered some of the fastest payouts in the industry, typically processing withdrawals in under 5 hours; they also didn’t really have any withdrawal limits, so you could withdraw pretty much as much money as you wanted.

Complaints and Track Record

Generally speaking, iGame Casino had a pretty solid reputation here – although there were a few issues from time to time, some of which we’ll look at below. For example, one of our members, Quickwin, had some issues with the payout rate of some of the casino games on offer:

“I lost 4000euro deposit yesterday at iGame, with terrible payout on Netent slots as usual (2-5 euro bet) (i’m down €50K last 6 months total on netent)

Also is it normal to not be rewarded almost anything when you had a really bad RTP on all slots? for instances iGame rewarded me €100 with 50X on my 4000 euro loss, FYI i had my game account for years but haven’t touched until this weekend (i wish i didn’t)

I can’t seems to get ahead on netent games no matter what, it is a point where i am about to stop completely and stick to the slots that we have on norwegian market (they are at least payable)

I can’t see the point of gambling online when 9/10 times your starting balance is the highest you will have when you start playing.”

Another member, Smart_Croatia had an issue with the deposit bonus on one of Yggdrasil’s video slots:

“On 15.11.2018. I was playing new slot by Ygg Nitro Circus at Igame, so I got bonus and i couldn’t start it, I got two different error messages, tried two different browsers , cleared all cookies ( I play always in incognito mode but nvm i still did it ), went to chat with Olivia (she was very kind) I sent screenshots to support mail, still no answer.

Major problem with Ygg as I said in chat is that you can’t save bonus like on other providers if you don’t play it within some time limit ( i think 1 or 2 hours) you will just lose bonus, as it happened to me.”

And Helenakp had an issue with a bonus, too:

“Calling iGame Casino rep ?? Saw his last visit on site was November 2016 😮

I don’t now what to think of online casinos anymore!!!This is the second time I am missing a bonus round on 2 different slots after reloading the game…

I was playing Shangri La game and hit the Chest bonus feature,lost connection reloaded the game and the bonus round has just disappeared 😮

I contacted their live support asking to investigate what has happened??Live support is useful as always!!! That was on 16th June and still no feedback from them!

The same thing happened to me 1 month ago in Bingo.com but Ken responded and sorted it out.They investigated it and gave me the money won from the bonus round and Ken has added a little bonus….”