iGame Casino Review
iGame casino is European facing casino with the potential of becoming a real favorite amongst players.
By Casinomeister, Last updated Aug 28, 2023
iGame casino – located in sunny Malta was an excellent European facing casino that hosted NetEnt and Quickfire games. Too bad they closed. Bummer. However, we’re still going to look at what they had to offer players here, in our iGame Casino Review.
Registering at the casino is a breeze – everything is pretty self-explanatory. The wagering requirement for the sign up bonus is rather steep – but they have a pretty good loyalty program. A number of our members are expressing their appreciation in our forum concerning this. Frequent Player Points are earned according to one’s play history. As you progress (they have four levels of achievement) you score not only points but free spins, and your wagering requirements decrease as your level gets higher.
Downsides of the casino are really not too much; in this iGame casino review we’re going to be looking at what the casino had to offer back in its heyday.
There are also Specific country exclusions: access to some Games may be restricted in the following countries: Albania, Antigua and Barbuda, Argentina, Bahamas, Belgium, Bulgaria, Burma, Canada, Cape Verde Islands, China, Cook Islands, Croatia, Cuba, Cyprus, Germany, Ghana, Gibraltar, Greece, Guinea, Guinea-Bissau, Iceland, Indonesia, Israel, Ivory Coast, Japan, Laos, Liberia, Libya, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Mauritania, Mexico, Monaco, Morocco, Nauru, Netherlands, Netherlands Antilles, Nigeria, Niue, Norway, Poland, Portugal, Russia, Senegal, Serbia, Sierra Leone, South Africa, South Korea, Somalia, Sudan, Switzerland, Taiwan, Thailand, Turkmenistan, Uzbekistan, and Zimbabwe.
Relatively no withdrawal limits
Several supported languages
No UK license
No longer in operation
BONUSES AND PROMOTIONS
Game Casino, like all reputable online casinos, offered players a wide variety of bonuses and promotions – however, it’s their main welcome bonus / deposit bonus that they were perhaps best known for and below, we’re going to be taking a look at what this welcome bonus entailed along with some of the other bonuses and promotions which were available at the online casino.
VIP and Loyalty Programs
When we were putting together this review of the online casino we couldn’t find any concrete information about the VIP or loyalty program that used to be offered at iGame Casino – but from what we can see from other casino reviews it appears as though the online casino used to offer a comp points scheme; players could redeem these points for cash credits and various bonuses and promotions as more of them were earned.
Sign up process
BANKING AND PAYMENT METHODS
When iGame Casino was in its prime the online casino offered players a wide variety of different payment methods and banking options, and thanks to the state-of-the-art security protocols that were put in place at the casino players could make deposits and withdrawals with complete peace of mind that they were carrying out their financial transactions in a safe and secure environment.
Now, in terms of the actual payment methods that were offered at iGame Casino, players could make deposits and withdrawals using all major debit and credit cards including VISA and MasterCard, and the online casino also accepted other payment methods like Skrill, Neteller, Paysafecard, and, where applicable, players could also make direct bank transfers.
All deposits were credited instantly to a player’s account aside from bank transfers made through certain banks as these bank transfers could take up to 3 working days to credit to your online casino account balance. In terms of withdrawals, iGame Casino had a very quick processing time, with most withdrawals processed and paid out within 5 hours; the time it then takes for the cash to reach your bank account varies depending on which payment method you use but is generally around 48 hours.
As mentioned, iGame Casino’s payout times were really fast – especially for a casino that launched all the way back in 2009. It was pretty rare for payouts to take longer than 6 hours, and at a maximum 24 hours was the upper limit. What’s more, the finance team worked 24 hours a day, 7 days a week, so players could request their withdrawals 24 hours a day, 7 days a week and get them paid out at any time!
iGame Casino shut its doors, so it’s not easy to find out what their stance on responsible gambling was; however, from looking at some archives and data that we compiled in the past it appears as though iGame Casino allowed players to take advantage of a number of responsible gambling tools – and the most important of which was the deposit limit function.
This allowed players to set a cap on the amount of money that they could deposit into their online casino account within a pre-set period of time and once this limit was reached, players would no longer be able to deposit any money into their account.
iGame Casino also allowed players to enter into a self-exclusion or time-out agreement which was useful for those times when players wanted to take a break from online gambling completely for a lengthy period of time.
When they were in operation, iGame Casino offered customer support 24 hours a day, 7 days a week, ensuring that players were able to get in touch with the team no matter what time of day or night they ran into problems. Contacting the customer support team at iGame Casino was easy, and you simply needed to open up the live chat portal from within the main iGame Casino lobby.
You would then be connected to a trained operator in a couple of minutes. Alternatively, the online casino offered customer support via email – although response times could take up to 48 hours, so it was best to use the live chat facility where possible.
There isn’t any information about how iGame Casino conducted know your customer (kyc) checks – but we know that they did carry them out from time to time, although as they were licensed by the Malta Gaming Authority these know your customer (kyc) checks weren’t necessarily as strict as those you’d find at UKGC-licensed online casinos.
Website Experience and Features
Desktop and Mobile Gaming
iGame Casino didn’t offer a downloadable casino application, nor did they have a mobile casino app; they launched before mobile gaming really became big, so it’s likely their online gambling management team never really saw the benefits of developing a mobile casino application.
However, towards the end of their life, iGame Casino’s website was fully mobile-optimized, and this allowed players to access iGame Casino from their mobile devices; you simply needed to access iGame Casino through your mobile device’s internet browser and you’d be automatically redirected to the special mobile-optimized version of the casino. Most online casino games were available to play through the mobile-optimized version of their site, although some of the older Flash-based casino games were not available to be played.
Before they shut, iGame Casino offered casino games and video slots from a wide variety of game developers – and the site actually had one of the best selections of casino games we’d seen in quite some time. For example, iGame Casino offered titles from software providers including NetEnt, Quickfire, Big Time Gaming (BTG), Novomatic, Play’n go, Yggdrasil Gaming, Push Gaming, Thunderkick, Microgaming, WMS, NextGen Gaming, Elk Studios, Barcrest – and there were many more game developers on offer, especially inside the online casino’s live dealer casino.
Video slots were, by far, the most popular type of game you’d see at iGame Casino, and the site boasted an impressive portfolio of more than 700 titles. One of the things we liked about how iGame Casino displayed their video slots and slot games was the fact that you were able to sort and categorize all of the different games in a number of different ways.
For example, when they existed, the online casino offers players the chance to narrow-down the game range based on the name of the software provider, the type of game – and you could even search for titles directly by name.
Live Dealer Games
While live dealer games were only really popular towards the end of the online casino’s life-span, iGame Casino had partnered up with Evolution Gaming – and this award-winning game developer was responsible for powering all of the live dealer games at the casino, although there were also a few live dealer games on offer from Netent.
There were more than 40 different live dealer games to choose from at iGame Casino, including multiple variations of Roulette and Blackjack.
Table Games and Video Poker
iGame Casino offered a huge assortment of casino table games and video poker titles – and there were a huge selection of Roulette and Blackjack games to choose from with a wide variety of variations; for example, when it came to Roulette, iGame Casino offered everything from European Roulette and American Roulette to French Roulette, Double-Ball Roulette and even a few variations of special mobile casino games that were specially optimized for mobile devices.
Video poker wasn’t the biggest offering at iGame Casino but the site boasted a fairly decent selection of titles to choose from and the main iGame Casino website used to display information about all of these video poker online games.
As with any reputable online gambling website, iGame Casino offered a wide variety of progressive jackpot titles – and this included both progressive jackpot video slots and progressive jackpot casino table games, some of which offered players the chance to win life-changing sums of money!
About the Team and History
iGame Casino was first launched back in 2009, and just five years later they became an Accredited Casino here at Casinomeister. Throughout their time in operation, iGame Casino was licensed in the Malta Gaming Authority; they didn’t, unfortunately, ever receive an online gambling license from the UK’s Gambling Commission.
The iGame Casino customer service was known to be very good, and they also offered some of the fastest payouts in the industry, typically processing withdrawals in under 5 hours; they also didn’t really have any withdrawal limits, so you could withdraw pretty much as much money as you wanted.
Complaints and Track Record
Generally speaking, iGame Casino had a pretty solid reputation here – although there were a few issues from time to time, some of which we’ll look at below. For example, one of our members, Quickwin, had some issues with the payout rate of some of the casino games on offer:
“I lost 4000euro deposit yesterday at iGame, with terrible payout on Netent slots as usual (2-5 euro bet) (i’m down €50K last 6 months total on netent)
Also is it normal to not be rewarded almost anything when you had a really bad RTP on all slots? for instances iGame rewarded me €100 with 50X on my 4000 euro loss, FYI i had my game account for years but haven’t touched until this weekend (i wish i didn’t)
I can’t seems to get ahead on netent games no matter what, it is a point where i am about to stop completely and stick to the slots that we have on norwegian market (they are at least payable)
I can’t see the point of gambling online when 9/10 times your starting balance is the highest you will have when you start playing.”
Another member, Smart_Croatia had an issue with the deposit bonus on one of Yggdrasil’s video slots:
“On 15.11.2018. I was playing new slot by Ygg Nitro Circus at Igame, so I got bonus and i couldn’t start it, I got two different error messages, tried two different browsers , cleared all cookies ( I play always in incognito mode but nvm i still did it ), went to chat with Olivia (she was very kind) I sent screenshots to support mail, still no answer.
Major problem with Ygg as I said in chat is that you can’t save bonus like on other providers if you don’t play it within some time limit ( i think 1 or 2 hours) you will just lose bonus, as it happened to me.”
And Helenakp had an issue with a bonus, too:
“Calling iGame Casino rep ?? Saw his last visit on site was November 2016 😮
I don’t now what to think of online casinos anymore!!!This is the second time I am missing a bonus round on 2 different slots after reloading the game…
I was playing Shangri La game and hit the Chest bonus feature,lost connection reloaded the game and the bonus round has just disappeared 😮
I contacted their live support asking to investigate what has happened??Live support is useful as always!!! That was on 16th June and still no feedback from them!
The same thing happened to me 1 month ago in Bingo.com but Ken responded and sorted it out.They investigated it and gave me the money won from the bonus round and Ken has added a little bonus….”
|Accredited at Casinomeister||November 2014|
|Jurisdictions||Malta Gaming Authority|
|Is this casino certified at Casinomeister||No|
|Payout time||48 hrs|
|Reverse time||48 hrs|
|Payout limits||No limits|