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Comments Welcome Source of Wealth poll

How does Source of Wealth requirements affect you?

  • I don't like the intrusiveness and play at casinos that do not require SOW

    Votes: 66 21.3%
  • I don't like the intrusiveness but still play the same at casinos that require SOW.

    Votes: 40 12.9%
  • I don't like the intrusiveness but still play at casinos that require SOW - but play less.

    Votes: 27 8.7%
  • I don't mind. I play the same.

    Votes: 29 9.4%
  • I don't mind, but I play less becasue of this.

    Votes: 5 1.6%
  • I don't mind, and I play more because of this.

    Votes: 2 0.6%
  • I've never been asked and I am in the EU/UK

    Votes: 88 28.4%
  • I've never been asked and I am outside the EU/UK

    Votes: 53 17.1%

  • Total voters
    310
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Rizk Casino is an award winning Accredited Casino at Casinomeister
How so? Gambling addicts can show a payslip, too.

in this case I give it to the casino to actually make good use of the SOW they are asking for, and pinpoint if the gambler is risking more than he/she is actually earning.
further more : so for example if a gambler is asked for SOW and the payslip says 3k/month , and the said gambler , is making deposits of 2-3k/month that should ring some red flags for the casino.
but the truth maybe is what they actually do with the SOW once they have it, depends in the casino itself probably
 
Been through the SOW at casumo was approved but hardly play there anymore

Had the same thing at Neteller last year past that aswell but they want it again this year as i had played less then the year before seemed a bit strange .(no response when emailing them)

Imo nowadays i think there wont be many casino's left that do not require a SOW.

Cheers
 
I am one of the few that who has not been asked for SOW and I live in Canada. The MGA however does have a similar thing to a SOW all set up so time will tell if people will be getting this sort of thing in the future. I could explain where I have a "Source of Funds" easy enough with my lucky wins this year, but if sites took a look at my SOW... I bet they would want my accounts closed! If it wasn't for an awesome streak of luck, I wouldn't be playing anywhere as often as I am right now!
 
You just know some of these casinos are going to want to make this an annual occurrence for all their customers.

I don't like the way things are heading, the casino staff are effectively becoming an extension of intrusive, faceless big brother style government, whereas if casino staff truly suspect a customer is money laundering they ought to be gathering the evidence and passing it to the police, requesting a SOW would just alert a real 'launderer' he's been found out and he'll vanish into the night, and probably reinvent himself at another casino later down the line, In my view it would be better for the police to surveil/apprehend him and uncover any criminal associates and network.
 
in this case I give it to the casino to actually make good use of the SOW they are asking for, and pinpoint if the gambler is risking more than he/she is actually earning.
further more : so for example if a gambler is asked for SOW and the payslip says 3k/month , and the said gambler , is making deposits of 2-3k/month that should ring some red flags for the casino.
but the truth maybe is what they actually do with the SOW once they have it, depends in the casino itself probably
Big flaw in that scenerio if the player had a couple of big wins then they could be depositing more than usual. SOW to me are an intrusion. You should only have to show ID, proof of address and payment. All payment methods ought to be in your name only. I know the SOW idea came from the EU who are not our nannies or parents even tough they like to think they are and they certainly don't know what's best for us.

If you SE from a casino due to gambling addiction issues and that is in a database (like the UKCG one) and if the new casino does due diligence and blocking a new sign up then that is good and all that should be done.

I know Maria you have the best of intentions but a lot would disagree with you. I would like to know if an SOW is requested exactly where is it sent? Who has access to it? and how is it stored to prevent theft of said information. There have been so many breaches of private information leaked or stolen from large department stores, gaming companies recently I doubt a casino can keep your information safe. What happens to your private SOW information if the casino goes under?

And to give you another scenario what if the perpetually outraged activists were to get hold of that information and release it? It is not an impossibility. We live in perilous times when saying the wrong thing gets you fired and doxxed over stupid things.

If there has to be SOW then it should be done and held through the gambling commission in whatever country you live in. At least that way players have recourse to hold these officials accountable if information gets stolen. Personally I would rather not have the intrusion at all but as far as I can tell there is very little protection for the player. It was set up so casinos can cover their butts due to other casinos doing dodgy things (big bookmakers).

Wow didn't think I'd be so passionate about this stuff until this poll and I actually thought about it. Great poll @Casinomeister I never doubt your wisdom :)
 
I know the SOW idea came from the EU who are not our nannies or parents even tough they like to think they are and they certainly don't know what's best for us.

I'm getting some déjà vu here. I'd like to reiterate (just like before), and again not picking on you @osulle, that the policies of the global AML system are pretty much set by inter-governmental organisations (mainly FATF). The EU and nation states follow these policies and recommendations pretty accurately. SOF/SOW requests are just tools used to implement these policies.
 
I’ve only had a few, they have been at Maltese based casinos.
Brief survey done in seconds without issue.
I’d also have no issues should they require my payslips or bank statements, could provide those in minutes.
I do think it’s gone to far however, and see how many people are facing problems.
Can’t see it getting any better either.
I’m not upto date with ukgc, mga laws, but I’ve played at William hill, corals, ladbrokes and betway years.
I’ve deposoted thousands, had bets placed in four figure amounts hundreds of times, also withdraws the same.
Not once from any have I had a issue.
 
I'm getting some déjà vu here. I'd like to reiterate (just like before), and again not picking on you @osulle, that the policies of the global AML system are pretty much set by inter-governmental organisations (mainly FATF). The EU and nation states follow these policies and recommendations pretty accurately. SOF/SOW requests are just tools used to implement these policies.
Doesn't matter what body as a Libertarian I object.
 
As said earlier, this should be something to be done when you see that player is playing lot more than average should be ok, based a lot country, average wages, cost of living, age and even place you exactly live based on your address details can give some picture what could be your profile as a player and what is risk you to be problem gambler, what deposit methods you use (yes, buying pre-paid cards, Paysafe or others is one trigger for money laundering), how is your game play (black/red roulette, only wager deposit once and withdraw right away even little bit loosing like deposit £100, withdraw £87).

Unfortunately many casinos don't take these things on account when starting to ask these things but will go some lifetime threshold where you can't see any changes in deposit/game patterns and amounts are reasonable what you can expect player who is living in XXXX city can be spending for gambling. Analyzing these kind of data would really be enough and not to bother people who been playing online years same way. Yes, question form when you login is still ok to cover you, if you state you are teacher and earn this amount annually and it's reasonable based what you spend in casino, why to hell ask some payslips?

Now when this has come quite huge topic in over year or something, if i would like to laundry my dirty drug money (any better tips than online casinos? ;) ) i really would still go buy these pre-paid cards but would play just little bit in few hundreds casinos to avoid these questions, i assume that money launderers if want to do it online casinos know that same red/black bet roulette is available in most of sites.

As somebody mentioned earlier, if take responsible gaming on account, there still are many casinos where you can split your deposits, i do understand that if somebody constantly keep loosing more than i earn in month, then some interaction need to be taken and person can show to be millionaire (which you probably would find from internet) or if not, change again to other place and there is not database how much people play all together to all gambling sites together but one can save they own ass by requesting SOW which match to income player can show.

As mentioned by somebody, if you would like to have these kind of supervision, it should be taken care from authorities who demand it, like UKGC, MGA, many would be much happier to send requested information to these instances than for small start up casino via email and they should be able to see your total spending and if you have active accounts in 26 casinos where you play regular, there could be some questions.... If these want to be somehow useful, you would need players total consuming and other information, single casino or license don't really offer you much as you can split your playing in so many sites.
 
As an operator with a newly acquired UK license at MrQ it's incredibly interesting to view all your takes on this. We have very strict rules to abide by as a UK casino, particularly a small, independent business who can't afford hefty fines for non-compliance, so getting to grips with what makes you guys uncomfortable is helpful in guiding our policies.

Generally speaking, I'd say the majority of casinos don't want to ask (particularly if you're a loyal customer without any change in behaviour) but if they don't they'll feel the consequences. It puts a real squeeze on the UK businesses (as well as many outside the UK) as we are guaranteed to lose many, valuable, legitimate and wealthy customers, but in the majority of cases our hands are tied.

It's important to remember that one man's £10 is another man's £1,000 and without insight into personal circumstances, in the eyes of the regulator, the operator hasn't done enough.
 
Totally agree with the above as we're in the same boat. We have to choose choices that we know no players will like but the game has changed in the UK. It's no longer the Casinos setting the rules, but the UKGC and we have to abide by those even if the players don't like it. On another note, this has brought on it's own degree of fraud.
As someone mentioned, the situation is likely to get worse before it gets better. I'm all for transparency, but also for a degree of tolerance
 
As an operator with a newly acquired UK license at MrQ it's incredibly interesting to view all your takes on this. We have very strict rules to abide by as a UK casino, particularly a small, independent business who can't afford hefty fines for non-compliance, so getting to grips with what makes you guys uncomfortable is helpful in guiding our policies.

Generally speaking, I'd say the majority of casinos don't want to ask (particularly if you're a loyal customer without any change in behaviour) but if they don't they'll feel the consequences. It puts a real squeeze on the UK businesses (as well as many outside the UK) as we are guaranteed to lose many, valuable, legitimate and wealthy customers, but in the majority of cases our hands are tied.

It's important to remember that one man's £10 is another man's £1,000 and without insight into personal circumstances, in the eyes of the regulator, the operator hasn't done enough.


Just a point of order - Lindar has requested rep status, but not applied as one as he missed it on sign-up.
Obviously Bryan needs to verify things and correct it and is up to his eyes with the 2018 Nominations and award categories.
So hang fire with the reports as it will be sorted as soon as. For now assume he is genuine! Cheers!
 
If a criminal was good enough at what he does that he had a need to launder dirty money do they really think an SOW would stop them. They are more able than most to be able to find a way round it. The only people it actually affects is your average joe. Is SOW to discover source of wealth or not? Is it feck! If it was truly that then why does it seem to kick in on a withdrawal?!?

As for the reason behind the UKGCs SOW insistence in the first place is more likely to be a precursor to the big one... A complete database of gamblers within the UK what casinos they play at, tax code, national insurance number from their wage slip and How much they have won and not paid TAX on
 
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If a criminal was good enough at what he does that he had a need to launder dirty money do they really think an SOW would stop them. They are more able than most to be able to find a way round it. The only people it actually affects is your average joe. Is SOW to discover source of wealth or not? Is it feck! If it was truly that then why does it seem to kick in on a withdrawal?!?

As for the reason behind the UKGCs SOW insistence in the first place is more likely to be a precursor to the big one... A complete database of gamblers within the UK what casinos they play at, tax code, national insurance number from their wage slip and How much they have won and not paid TAX on

Slight problem with that, winnings aren't taxable in almost every case :)
 
It won’t be to charge tax they’ll never do that as the flip side is offsetting losses.
No what you’ll find it will steer towards will be a database that gives them your total deposits over all UKGC sites , total losses/winnings and that linked with the stuff they already use like value of your home, car owned etc and then cross referenced against declared earnings /tax paid to weed out any tax dodgers
 
Slight problem with that, winnings aren't taxable in almost every case :)

they will be :(, never underestimate governments willingness to squeeze some more tax pounds,

not to worry though it will be for something worthwhile like "children without socks"

helping to lower there carbon footprint :thumbsup:.
 
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they will be :(, never underestimate governments willingness to squeeze some more tax pounds,

not to worry though it will be for something worthwhile like "children without socks"

helping to lower there carbon footprint :thumbsup:.

They won't. Why piss off people who vote for them by doing that when they can just increase taxation for the casinos. Maybe piss a few owners and employees off but nowhere near as many as they would if they started taking a 10% cut from all winnings! :)
 
As an operator with a newly acquired UK license at MrQ it's incredibly interesting to view all your takes on this. We have very strict rules to abide by as a UK casino, particularly a small, independent business who can't afford hefty fines for non-compliance, so getting to grips with what makes you guys uncomfortable is helpful in guiding our policies.

Interesting post and I am sure the last thing casino's wanna do is piss of there highest value players. I would be interested to see if any of those who have supplied SOW have been incentivised in any way and would that change their attitude towards providing documentation. I'v personally been asked for this multiple times and left the casino, but i'v recently been told by my rep that I can expect cash bonuses on completion if everything checks out. Thoughts appreciated can they do this would this? would this gesture make you trust them more or less?

Would be an interesting follow up poll, but not sure how to post it!
 
Just an observation. I was in Manchester this week and dropped in to the Grosvenor casino for a bit of evening BJ. (£2 table coming from London WTF, its £25 here) Anyway got chatting to the dealer and this player who was betting a total of £300 - £500 a hand on 2 boxes including the side bets.

Talked about ID etc and the Mr Big said he has been IDed, but never had to verify source of wealth or ever been asked about his level of play, even though he said he has won over £10000 on more than one occasion, and dropped " at least that over a bad week"


So it really is one rule for online, another for B&M casinos, where money laundering and fraud is much MUCH easier to commit.

Basically SOW is a complete load of BS
 
Just an observation. I was in Manchester this week and dropped in to the Grosvenor casino for a bit of evening BJ. (£2 table coming from London WTF, its £25 here) Anyway got chatting to the dealer and this player who was betting a total of £300 - £500 a hand on 2 boxes including the side bets.

Talked about ID etc and the Mr Big said he has been IDed, but never had to verify source of wealth or ever been asked about his level of play, even though he said he has won over £10000 on more than one occasion, and dropped " at least that over a bad week"


So it really is one rule for online, another for B&M casinos, where money laundering and fraud is much MUCH easier to commit.

Basically SOW is a complete load of BS

My opinion is that your are on the spot. UKGC have focused on foreign remote licenses and not on their old colleagues now working for private companies primarily in the B&M sector.
 
Was asked at casumo - closed my account (I've provided my income , but it was not enough for them).

Basically it is makes industry worse, it is not a question. But in most cases it is requirements from authority, which some of brands (it seems) cant really understand, and just start ask everyone.

BR,

V.

Thats the reason I replaced my BMW by Mercedes. Went into BMW sales office some years ago (as usual wearing my Adidas track suit, nike shox shoes and my belt bag - the ones who know me in person are able to imagine) sales agent said "pre owned cars are sold other door entrance" fucked him by buying a brand new mercedes by cash money inside my plastic Aldi shopping bag right other side of the street and driving back to him inside of my new mercedes and telling him "this would have been your commission". never judge anyone by first view. bmw lost a high rolling customer and mercedes benz gained a loyal and maybe crazy new one, they never asked me about my income or why I prefer to wear track suits instead of formal business suits. its all about respect - what a funny question, sometimes a pand bottles collector earns more money than an office employee , 120 empty cans or bottles an hour at 25c each 10 hours a day or luck at gambling, does not matter, always stay as you are
 
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Guess his SOW request will take a bit of working on

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I really hate stuff like that. If the police have evidence of a crime, seize the ill gotten gains, and charge him. If not, get the evidence then seize it.

There is very little evidence needed for an order like this to be granted, pretty much a copper standing up and saying he suspects the accused to be involved in crime and charges 'may' follow is all thats needed.
 
I really hate stuff like that. If the police have evidence of a crime, seize the ill gotten gains, and charge him. If not, get the evidence then seize it.

There is very little evidence needed for an order like this to be granted, pretty much a copper standing up and saying he suspects the accused to be involved in crime and charges 'may' follow is all thats needed.
Very little indeed but the flip side of that is whats required to get a criminal conviction so i have no issue with it at all. Just remember what way things were before veronica guerin (which instigated CAB in Ireland and laid the framework for what we see now). Fellas used to be able to go to Dublin and rob the bank and then come straight up to Belfast and deposit those cash funds directly into another bank (in some instances the same "bank") and no questions could be asked. Depriving a criminal of his assets is the only real deterrent and there's not half enough of it done
 
I really hate stuff like that. If the police have evidence of a crime, seize the ill gotten gains, and charge him. If not, get the evidence then seize it.

There is very little evidence needed for an order like this to be granted, pretty much a copper standing up and saying he suspects the accused to be involved in crime and charges 'may' follow is all thats needed.

yes it's similar to the american system and a diminution of our legal tradition, a bit of a slippery slope. I'm all for the confiscation but there has to be evidence produced, I can't be bothered to read the whole case as the bloke's a pillock.

Edit: I've forced myself to read it and got the gist now, living on only £1,000 a week must be really difficult :rolleyes:
 
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Very little indeed but the flip side of that is whats required to get a criminal conviction so i have no issue with it at all. Just remember what way things were before veronica guerin (which instigated CAB in Ireland and laid the framework for what we see now). Fellas used to be able to go to Dublin and rob the bank and then come straight up to Belfast and deposit those cash funds directly into another bank (in some instances the same "bank") and no questions could be asked. Depriving a criminal of his assets is the only real deterrent and there's not half enough of it done

I know, its so hard to get evidence these days :confused:

So basically what you are saying is, do away with the justice system and just punish who we want when we want, for no reason. Seems logical.
 
I know, its so hard to get evidence these days :confused:

So basically what you are saying is, do away with the justice system and just punish who we want when we want, for no reason. Seems logical.

Yes to me it is, the burden of proof under CAB is with the owner of the funds to show that they acquired them legally not vice versa for the authorities to prove they didn't. Makes it easier to crack down on and yes it is hard to get evidence and even harder to keep assets in place if they are not frozen like this otherwise they just get scattered to the four winds before trial.
Your tone is condescending something i've noticed from you lately , doesn't bother me just an observation but what is illogical is how you think this is doing away with the justice system?? This IS the criminal justice system , it is the law in this country and nobody is punishing whoever they want rather putting in place the necessary legislation to tackle those who lets face it they already know by their lifestyles are taking the piss.
 
I have been asked at Rizk casino. Leovegas and VS.

Although Rizk Casino was just some tick boxes though. Twice about a few months apart.

Leovegas on the other hand wanted FULL bank statements and They would not process any withdraws until it was done either. But yet for some crazy reason they still allowed me to deposit and play. What is more is do you know how long it taken Leovegas to sort it out? 6 weeks. Yes that is correct. It taken them 6 weeks. When I first sent the email with the bank statements I even had the confirmation email back from them within 1 minute saying thanks for your documents we will process them as soon as possible. So I kept asking Live Chat, why has my SOW still not been done and they said they never received the email. I then proved it to them by sending them a screenshot of the 2 emails. The email I sent with the attachments in it and an email of the confirmation I got back from Leovegas. I stayed in live chat while they got that email. So they then said yes I see the email and the screenshots. They will send it to the relevant team to investigate and we will get back to you by email.

So then I left it another week. Went back to Live Chat again. And guess what, the same thing again the agent said exactly the same. So I again did it yet again. And this time I also sent them a chat transcript of the chat I had the week before as well with a different agent. That agent said We are so sorry for all of this inconvenience. I will now make sure to get this sorted for you once and for all.

So I left it then 2 more weeks as I still did not here anything back. Went back to live chat and this time they said that it still has not been approved. They did now know why or what the hold up was. But it was totally disgusting.

So then week 5 came, I had an email that said my SOW was finally approved. So in that 5 weeks I was unlucky anyway I still deposited like I said, they didn't block my account so I could still deposit, I just never had any luck so didn't manage a withdraw. So I then went on to win just short of 200 euro, My account is in euro at leovegas as I made the account before the UKGC was born. but anyway I requested the withdraw. Went to live chat to ask them to flush it like I do every-time I have a withdraw at leovegas and guess what they said? GUESS what they said???????????????????? We are sorry we can not process your withdrawal as your SOW has still not been completed and approved. AND I was fuming mad. So I then forwarded the confirmation email to the live chat agent in support. And I waited for him to receive it. And then he said yes I see it. The chat agent then said that is very strange as that email should not have even been sent out as your account it still shows SOW is not processed as of yet!!!!!!!!!!!! I was soo fuming at this point. So basically they was now refusing to also process my withdraw as well because I had an outstanding SOW that still was not done after 5 WEEKS. So I then kept going to live chat every day then until they sorted the whole mess out.

And at that point I also contacted the rep on CM. And luckily something worked. Not sure if the REP actually did something this time. But it was sorted. And then they even credited me a GOODWILL Which for Leovegas was RARE. as they never give me NOTHING.

So yeah Leovegas is a joke and a disgrace. Casinos should never ever be allowed to refuse to process withdraws for SOW. And it appears Leovegas use SOW as an excuse to not process withdraws.

Then VS asked me twice. The first time was some tick boxes. And all was fine for a month or 2. Second time It asked me in my documents section for some SOW. And that also said that deposits and withdraws can not be made until I complete the SOW. To which I contacted Dan on CM and Also Jonathan in loyalty. And it was Dan that contacted me sooner and sorted it out within an hour. And got rid of those requests and allowed me to deposit and withdraw again without providing them. But still I was a VIP customer and still am their. So maybe that was why they pulled some strings and excluded me perhaps? Who knows. But VS was totally correct in blocking deposits/withdraws I say withdraws here because they blocked Deposits as well. So that is fair they block all banking options in or out.

Casinos that do not block all banking options in or out for ID checks are not very good and not trustworthy in my opinion.

Sorry again for a long post. Just wanted to share another horror story of hell I went through with Leovegas casino.
 
I filled in I was never asked for SOW, but it happened now at Cashmio. What are normal review-times?

never had it and as I have a nice withdrawal awaiting approval, I'm curious.


It's 24 hours later, reps said it would take up to 24 hours, still no verification of my docs. Chat says he is "really sorry" and will write to them again.
 
Never been asked and would never play at the casino again if I was. I know folks who do £100 a week on cigs and £100 a week on booze, do they get asked how they can afford that? Nope!

Surely you can have two people earning the same amount of money with entirely different circumstances too. It’s a step too far for me and I completely disagree with it, and no doubt this will only ever be asked at the pending withdrawal stage.
 
Please excuse the late reply, been away. My answer was: I've never been asked and I am outside the EU/UK. That goes for intensive KYC too. I'm in neither country. While I'm happy to provide ID proof, of late I'm being asked for all manner of stuff, which really only seems relevant for EU and UK players.

Currently one such issue is from a CM certified casino. If I didn't have a pending withdrawal, I'd close the account and move on.

Yes I've made contact with the iRep ;)
 
Absolutely ludicrous legislation trying to force you to supply information you'd never normally share to casinos. The checks stages should all reside within the banking systems it's got feck all to do with casinos. I mean seriously, have a think about it, some online casino based offshore wants all your banking info in case of fraud. When this data already resides within the banking system and they have their own money laundering/fraud detection protocols.

On one level they're actually saying the banking systems are so corrupt/crap that we need to outsource part of their work to faceless nobodies in Malta, etc....really????

My answer is now that if you believe I'm engaged in nefarious activities then report me to the UK authorities and I will happily supply them with the data...but not you.
 
I've never been asked to provide my SOW from any casino so far, and can honestly say I'd be pissed off to say the least. I play 99% of the time at PokerStars though, and that is my main SOW (poker winnings) so would have no issue providing them with the information. Any other casino tho… if they want full unedited bank statements, I think I'd immediately close my account. It's none of their business :/

Is it something that is only being asked at the withdrawal stage?
 
I've never been asked to provide my SOW from any casino so far, and can honestly say I'd be pissed off to say the least. I play 99% of the time at PokerStars though, and that is my main SOW (poker winnings) so would have no issue providing them with the information. Any other casino tho… if they want full unedited bank statements, I think I'd immediately close my account. It's none of their business :/

Is it something that is only being asked at the withdrawal stage?

Can be asked for at any stage, but funnily enough it seems more common at withdrawal stage and SOW usually doesn't seem to be an issue when depositing! As you're in the UK it'll be coming your way at some point I'm afraid.

Chris
 
I've never been asked to provide my SOW from any casino so far, and can honestly say I'd be pissed off to say the least. I play 99% of the time at PokerStars though, and that is my main SOW (poker winnings) so would have no issue providing them with the information. Any other casino tho… if they want full unedited bank statements, I think I'd immediately close my account. It's none of their business :/

Is it something that is only being asked at the withdrawal stage?

Decent casinos won't wait until you have a withdrawal pending, if it needs doing they will do it. Any casino that does it on withdrawal, well, don't play there.
 
Have had document requests many times, cards, proof of address, id etc.

Never been asked for SOW but I dont have any wealth anyway , if I should source some though they'll be the first to know.
 
bah! tis just a way for some bedwetting losers to welch out on their markers! imagine if we got to know their SOW! questions like that shouldnt be asked in the first place, but it sure does tell alot about ones character, (when ones asks the question) doesnt it? if they were worried about fairness or whatever their cowardly reason for asking SOW is then they would ask before any bet be placed. Asking for SOW when one is cashing out a win just shows that, the asker is either trying to stall or is plain out trying to renege completely. i dont see how people in the EU even tolerate this....
when a poker player records analytics he or she is ousted for counting but if the casino does it? they are just what?... helping law enforcement? that is just laughable! today you can jump online and gamble worldwide swo dont put up with it!
 
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