Baptism by Fire - success SlotsMillion - sister casino to Tropezia Palace

[Azzurri]

Hey,
the official release of the campaign is at 3 o'clock central european time, Maltese time
I see that you are eager so I will tell you that I believe that the free spins should be activated right after lunch today, between 1 and 2 central european time.

You need to log in, go to your lobby and accept the free spins to activate them. Then open the game in real mode and spin away!

Thanks Sox.

Can you also please respond to my questions regarding the phone calls?

Thanks.

 

[luckysox]

Thanks Sox.

Can you also please respond to my questions regarding the phone calls?

Thanks.

Of course, that is what I am looking into actually.
Not having your username, I have a about 95% correct account and I only see one logged phone call. I am looking around and asking around to see if several agents called and your call got multiplied. There is no PLAN to call you to death

 

[Oxygen]

And here's my story...

I registered at Slots Million the previous night, made 75 Euro deposit with my VISA card and started to play. I DID NOT claim any bonuses, since I never do that.

I managed to rise my money to 790 Euro and I thought to myself that's a decent win and I should stop. I wanted to request withdrawal and then really big problem appeared. There was division on Real Money (240 Euro) and Bonus Money (550 Euro)! I was really confused, angry, tired.

I tried to use Live Chat, bo they work only 10:00-24:00, so it was closed. I wrote e-mail, but didn't get response. Fortunately Live Chat works now and I was told, that there is major issue on my account, my winnings should not be bonus money, but real money. They were sorry, but it may take few days to resolve this situation.

Now, I can't play any games (errors), my real money is 0 (I lost this 240 Euro, because I wanted to check what is wrong with this 'real' and 'bonus' section and I finally lost my 'real' money). But I still have my 'bonus money', which should be real money for me and I would like to withdraw these funds... In the nearest future.

I only played Immortal Romance (MGS) and Great Blue (Playtech).

Although they have very nice site, lots of software providers, my first experience was/is pretty bad.

 

[hedgehok]

(...)There is no PLAN to call you to death

Regarding phone calls from online casinos there are two fractions of customers:
1) customers who don't bother/are okay with phone calls
2) customers that don't like phone calls from OC at all

There is a certain propability that type 2 customers will not play again at your house because they just want to live in their parallel OC world and calling them is a very unwelcome interruption of privacy.
At least check via email before you make such calls if its fine with the customers because its rather unusual nowadays.

 

[luckysox]

And here's my story...

I registered at Slots Million the previous night, made 75 Euro deposit with my VISA card and started to play. I DID NOT claim any bonuses, since I never do that.

I managed to rise my money to 790 Euro and I thought to myself that's a decent win and I should stop. I wanted to request withdrawal and then really big problem appeared. There was division on Real Money (240 Euro) and Bonus Money (550 Euro)! I was really confused, angry, tired.

I tried to use Live Chat, bo they work only 10:00-24:00, so it was closed. I wrote e-mail, but didn't get response. Fortunately Live Chat works now and I was told, that there is major issue on my account, my winnings should not be bonus money, but real money. They were sorry, but it may take few days to resolve this situation.

Now, I can't play any games (errors), my real money is 0 (I lost this 240 Euro, because I wanted to check what is wrong with this 'real' and 'bonus' section and I finally lost my 'real' money). But I still have my 'bonus money', which should be real money for me and I would like to withdraw these funds... In the nearest future.

I only played Immortal Romance (MGS) and Great Blue (Playtech).

Although they have very nice site, lots of software providers, my first experience was/is pretty bad.

Hi Oxygen!
Nice run on your first deposit but oh my, what a bug you ran into. To be honest you are the first player that this has happened to. I am traveling over the weekend, will try and call few people now to find out more info about this. Hang tight, will get back to you with more details!

 

[luckysox]

And here's my story...

I registered at Slots Million the previous night, made 75 Euro deposit with my VISA card and started to play. I DID NOT claim any bonuses, since I never do that.

I managed to rise my money to 790 Euro and I thought to myself that's a decent win and I should stop. I wanted to request withdrawal and then really big problem appeared. There was division on Real Money (240 Euro) and Bonus Money (550 Euro)! I was really confused, angry, tired.

I tried to use Live Chat, bo they work only 10:00-24:00, so it was closed. I wrote e-mail, but didn't get response. Fortunately Live Chat works now and I was told, that there is major issue on my account, my winnings should not be bonus money, but real money. They were sorry, but it may take few days to resolve this situation.

Now, I can't play any games (errors), my real money is 0 (I lost this 240 Euro, because I wanted to check what is wrong with this 'real' and 'bonus' section and I finally lost my 'real' money). But I still have my 'bonus money', which should be real money for me and I would like to withdraw these funds... In the nearest future.

I only played Immortal Romance (MGS) and Great Blue (Playtech).

Although they have very nice site, lots of software providers, my first experience was/is pretty bad.

Hello again,
so I just found out that they identified the issue and solved it. Your balance should be accessible and of course, as real money.
Overall, what did you think of the casino? Any feedback is very welcome.
Cheers!

 

[Oxygen]

Update to my experience with SlotsMillion:

Thanks to luckysox the issue with 'bonus money' and 'real money' was quickly fixed. I was angry before, because on Live Chat I was told that it probably would take days to resolve this matter.

Now I requested withdrawal (I only saw one option - wire transfer, although I used Visa card to make deposit) and I was told that it would be processed on Monday. That's nice.

Luckysox, as soon as you fix some issues (games often disconnects from gaming server, at least these ones, which I played mostly - MGS and Playtech Software, this bonus, real money weird situation and lack of withdrawal methods - maybe it's only my problem, I don't know, but I see only wire transfer, lack of table games, roulettes - but I think it was intentionally made since your name is SlotsMillion), I think your site will be great.

It has huge potential, because there are above 1k games from different providers. And it seems that your support really takes care about resolving users issues. If you process withdrawals quickly, I think you can have a lot of loyal users in near future.

 

[psychogene]

They called me up last Sunday around 8pm which I did not pick up as I was driving at the time. When I saw it was a private number I could not tell who it was from because over the last month I had received so many private number calls from Spin Palace I was hoping it wasn't them as I had asked them to suspend my account indefinitely and to stop calling me at stupid times!

Realized it was SlotsMillion when I saw the corresponding e-mail so what I did was log onto their site and spoke to a CS because I knew this was about the missing free spin win of $12 or so being credited to my account. I asked the CS officer what the call was about and she said it was about the freespins and she asked permission to discuss it via live chat or phone call and I think her preferred method was phone call. So I said yeah call me its fine because I ready to receive a call and this was coming to Sunday midnight for me, Australian Time.

I spoke to CS and she was quite nice and understanding when I said I would like if anything needs to be discussed in the future to be done through e-mail or livechat because of the timezone difference of Malta and Australia I would rather not be talking to CS or anyone about online casino issues Sunday evening. So I would suggest SlotsMillion add some sort of preferred method of contact such as e-mail, livechat or phone call for people who are in different timezones it would really help!

Also, my phone has been ringing non stop, and I don't answer private numbers, nor answer my phone when with company. If a message is left I return the call later.

So my phone is ringing non stop, and no message is left after any call. As I rarely receive calls from private numbers, I was thinking to myself who could it be, and then I receive an email from Slotsmillion saying they have been trying to call and will continue to try.

One of my biggest pet hates is being called by casinos, especially in an aggressive manner like this.

Can I ask what was so important that you would have to continually try ringing me, and couldn't be communicated to me via email like every other casino I play at?

Sorry to say, but this was incredibly annoying, and not to mention embarrassing and disruptive personally, when I'm trying to socialize with family and friends.

Unless you are on fire and need emergency assistance, there is no reason at all to be contacting customers via phone in an online world.

Please advise if this is common practice likely to continue, as it will determine my decision to remain a customer.

Thanks.

 

[docentore]

Quick update - I've received phone call on Friday with message that the issue was resolved and my account was credited with missing winnings. Thanks. Will give casino another go, love the choice of slots

 

[spoton]

The site could need some proofreading on the Norwegian part. The language and typos makes me think "google-translate" or some kind of weird blog that was translated in 10 mins

Other than that, nice selection of games. If you could get WMS aswell it would be really sweet.

 

[luckysox]

The site could need some proofreading on the Norwegian part. The language and typos makes me think "google-translate" or some kind of weird blog that was translated in 10 mins

Other than that, nice selection of games. If you could get WMS aswell it would be really sweet.

Hi spoton!
Thank you for the feedback, we have already started to work on it!
We have a meeting with WMS in a week, so who knows, maybe they will be the next provider we integrate. Which are your personal favorites and in which order?Cheers!

 

[homerbert]

Had 20 eur on skrill, so decided to try this guys(registered last week). Forget password - reset password email do not come(couple of times).
Live chat:
The live chat is open between 10.00 and 24.00. If you need to contact us outside of these hours, click on "Email", or write us at [email protected].
I believe 17:00 UK time is inside these hours - but no one. Sent email - 3 hours no reply.
Played at guts and lost.
I'll try them anyway, but this is just not the best starting experience...
Edit:
3 minutes after post link comes aaaaaaaaand:

This link has expired or broken, please try again or contact support who will be happy to help.

second come in 10 mins, same error..

 

[spoton]

Hi spoton!
Thank you for the feedback, we have already started to work on it!
We have a meeting with WMS in a week, so who knows, maybe they will be the next provider we integrate. Which are your personal favorites and in which order?Cheers!

Nice to hear .

I think Raging Rhino must be the WMS game I like the most, followed by Elvis, and Ruby Slippers. Eventhough I never win very much on the Wizard Of Oz games they give me a feeling of being in some kind of fairytale with all the different functions and stuff .
That being that said this list could go on forever. In my opinion there are no online supplier that matches WMS when it comes to originality and entertainment of the games. I feel they can be a bit tough on the balance something though

Hope you will be able to sort something out with them.

The only negative thing I have experienced with their games must be that they can be somewhat unstable and laggy, something which I have experienced over several casinos carrying their games. But I guess it's not that long since Jackpot Party were the only one carrying them, so might be some teething problems or so.

 

[bruinsdude]

1000+ Games, are you kidding me??

I feel like a kid in a candy store when I come to the site. I mean there are Playtech games that I tried before finding Casinomeister, and was naïve enough to play at some shady outfits that only provided Playtech. Hulk SMASH....lol.
I really could get used to a place like this for sure, once I am done my self imposed "break" from depositing.

One quick question, when I do go to the site to drool and daydream a little, I get the following computer error. Not the most tech savvy, could you advise if there is any reason for alarm? It says the certificate can't be verified, and they cannot guarantee I will be able to play here on any future versions of Chrome. Is there another browser you recommend?

 

[Azzurri]

Try Firefox, most games will work on that.

 

[luckysox]

Had 20 eur on skrill, so decided to try this guys(registered last week). Forget password - reset password email do not come(couple of times).
Live chat:
The live chat is open between 10.00 and 24.00. If you need to contact us outside of these hours, click on "Email", or write us at [email protected].
I believe 17:00 UK time is inside these hours - but no one. Sent email - 3 hours no reply.
Played at guts and lost.
I'll try them anyway, but this is just not the best starting experience...
Edit:
3 minutes after post link comes aaaaaaaaand:

second come in 10 mins, same error..

Good morning homerbert!

This sucks, I am sorry. Can you please message me your username and we will look into it right away. We have not received other complaints about this so I am curious what it could be. The only one related to password recovery was an expired token because the link only lasts for 30 minutes.
We will sort it out!
Cheers!

 

[luckysox]

I feel like a kid in a candy store when I come to the site. I mean there are Playtech games that I tried before finding Casinomeister, and was naïve enough to play at some shady outfits that only provided Playtech. Hulk SMASH....lol.
I really could get used to a place like this for sure, once I am done my self imposed "break" from depositing.

One quick question, when I do go to the site to drool and daydream a little, I get the following computer error. Not the most tech savvy, could you advise if there is any reason for alarm? It says the certificate can't be verified, and they cannot guarantee I will be able to play here on any future versions of Chrome. Is there another browser you recommend?

View attachment 52302

Hi bruinsdude,
I will ask our tech why that message regarding the certification is displayed and what it means.

 

[bruinsdude]

First Impressions

I couldn't wait, so I broke down and cheated on my current "break" from depositing online to try them out with a small deposit. I see a lot of promise here. Deposit gone without trying any of the games I deposited to play in the first place (Playtech).
I think there are serious issues that need fixing before I will invest in another deposit, but if they can iron out the rough patches this site has legs! Customer service is the cornerstone of any outfit IMO, before all else, and with that portion they hit a home run! The gameplay experience needs attention asap. It is fine to offer and promote over 1000 games and multiple brands, but ensure they are working well before going live


Pro's

Easy to use bonus opt-in system
Easy to use deposit function
Great chat customer service, and they phoned me when I asked

Cons

Cannot get any Playtech games to work
Cannot get some Rival games to work
Serious lag on all other games

 

[luckysox]

I couldn't wait, so I broke down and cheated on my current "break" from depositing online to try them out with a small deposit. I see a lot of promise here. Deposit gone without trying any of the games I deposited to play in the first place (Playtech).
I think there are serious issues that need fixing before I will invest in another deposit, but if they can iron out the rough patches this site has legs! Customer service is the cornerstone of any outfit IMO, before all else, and with that portion they hit a home run! The gameplay experience needs attention asap. It is fine to offer and promote over 1000 games and multiple brands, but ensure they are working well before going live


Pro's

Easy to use bonus opt-in system
Easy to use deposit function
Great chat customer service, and they phoned me when I asked

Cons

Cannot get any Playtech games to work
Cannot get some Rival games to work
Serious lag on all other games

Woot Woot!
Thank you for your feedback and thank you for trying us out. Playtech software has been in scheduled maintenance so you picked the worst time to try them!

Rival has been notoriously slow on many sites, not just with us, we are working really hard to try and improve the performance of Rival. It does not only depend on us, so it takes time to get these large scale improvements through which will make a difference.

Trust me, we are working full-on on improving the game experience as that is the most important thing to our players. We are already making huge performance improvements every 4 to 5 days, and will continue to do so.

We love slots, we love all these games, and I can easily say that we are proper geeks who fight over who gets the Invisible Man iphone case (i got one! ), or the Gladiator mouse pad, or any other goodie that suppliers send over to us from time to time. Do not worry, we strive to deliver the best experience, and we will.

 

[luckysox]

Any news about this neteller security code issue? Or is anything getting done to it?

Hello everyone!

I have an update that the Neteller security code task has been completed and tested.

1. The password is not shown but the characters are indicated with asterisks *******
2. You can save your encrypted password for future use.
3. You can un-save your password if you'd like.

Done. What's next?

 

[Tirilej]

Done. What's next?

I don't know if it's been asked before in this thread, but why only euro?

It's expensive enough to play as you might know, so this extra I don't want to pay.
I have my Neteller account in usd so I would like to be able to use that.

Any chance for more options?

 

[spintee]

Hello everyone!

I have an update that the Neteller security code task has been completed and tested.

1. The password is not shown but the characters are indicated with asterisks *******
2. You can save your encrypted password for future use.
3. You can un-save your password if you'd like.

Done. What's next?

U.K

 

[luckysox]

I don't know if it's been asked before in this thread, but why only euro?

It's expensive enough to play as you might know, so this extra I don't want to pay.
I have my Neteller account in usd so I would like to be able to use that.

Any chance for more options?

Not a problem!
Questions:
1. Have you opened an account already?
2. Have you made a deposit?

 

[Tirilej]

Not a problem!
Questions:
1. Have you opened an account already?
2. Have you made a deposit?

I stopped when I only had euro as an option. You mean you just tricked me?:

 

[luckysox]

I stopped when I only had euro as an option. You mean you just tricked me?:

Since you are from Sweden, Euro is a standard, that is why you are presented that option. It is not common for Europeans to ask for USD or other currency accounts. However, it is not a problem:

1. Open an account
2. Contact customer services to change your account to desired currency
3. Deposit a million

 

[bruinsdude]

Woot Woot!
Thank you for your feedback and thank you for trying us out. Playtech software has been in scheduled maintenance so you picked the worst time to try them!

Rival has been notoriously slow on many sites, not just with us, we are working really hard to try and improve the performance of Rival. It does not only depend on us, so it takes time to get these large scale improvements through which will make a difference.

Trust me, we are working full-on on improving the game experience as that is the most important thing to our players. We are already making huge performance improvements every 4 to 5 days, and will continue to do so.

We love slots, we love all these games, and I can easily say that we are proper geeks who fight over who gets the Invisible Man iphone case (i got one! ), or the Gladiator mouse pad, or any other goodie that suppliers send over to us from time to time. Do not worry, we strive to deliver the best experience, and we will.

Still no access to Playtech games, so I don't think it was a maintenance issue. I got an email saying I had 40 spins waiting for me on Twin Spin for my first deposit. This also turned out to not be available to me for some reason. I am quickly losing patience

 

[luckysox]

Still no access to Playtech games, so I don't think it was a maintenance issue. I got an email saying I had 40 spins waiting for me on Twin Spin for my first deposit. This also turned out to not be available to me for some reason. I am quickly losing patience

Hi bruinsdude!
all right, this does not sound good. Would you please send me your username and I will dig deeper to find out what the problem might be?

 

[spintee]

Still no access to Playtech games, so I don't think it was a maintenance issue. I got an email saying I had 40 spins waiting for me on Twin Spin for my first deposit. This also turned out to not be available to me for some reason. I am quickly losing patience

Is your country restricted for the promo's?
Pretty sure sox will sort you out, & please let us no if received them

 

[KasinoKing]

Rival has been notoriously slow on many sites, not just with us, we are working really hard to try and improve the performance of Rival. It does not only depend on us, so it takes time to get these large scale improvements through which will make a difference.

Rival Gaming do not allow Canadians at ANY of their casinos.
Are you saying that Canadians CAN play Rival games at your casino?
Seems very unlikely to me, but it would be great if it's true!

KK

 

[luckysox]

Rival Gaming do not allow Canadians at ANY of their casinos.
Are you saying that Canadians CAN play Rival games at your casino?
Seems very unlikely to me, but it would be great if it's true!

KK

Ahem, ahem, somebody should try...

 

[spoton]

Gave it a try, and some of the games lagged like h*ll. Especially the playtech I tried.

 

[luckysox]

Gave it a try, and some of the games lagged like h*ll. Especially the playtech I tried.

Hi spoton!
would you please message me your username? So far we have not had any complaints about the lag from Norway. I will report it to the tech team right way.
Trust me, we are working diligently, every day, on optimising the gaming experience.

What was your overall impression? Any feedback is welcome.
TGIF!

 

[dionysus]

What was your overall impression? Any feedback is welcome.
TGIF!

I might be able to give some but am waiting for a response to a pm I sent you yesterday. Thanks.

 

[homerbert]

lost my first deposit yesterday, today lost FS for deposit, everything is fine except unluck.
Btw, on 40FS for first deposit page in games included - thrill spin, it is mistake, and you can't get FS on this game, it should be twin spin(where i get FS), while twin spin not stated there at all.

 

[luckysox]

lost my first deposit yesterday, today lost FS for deposit, everything is fine except unluck.
Btw, on 40FS for first deposit page in games included - thrill spin, it is mistake, and you can't get FS on this game, it should be twin spin(where i get FS), while twin spin not stated there at all.

Hey homerbert!
did you have your lucky socks on while playing?? Next time, put on your lucky socks

Where did you see thrill spin mentioned? I will correct it right away.
TGIF

 

[homerbert]

i saw it in my lobby when activated my bonus

 

[luckysox]

i saw it in my lobby when activated my bonus

Corrected! Thank you!

 

[bruinsdude]

3 Days later, still cannot play Playtech games, IT not getting back to me. CS not able to offer any advice or insight. Lag still bad. Becoming unimpressed.
Was told to hang on for another "few days"

This casino offers all the bells and whistles you could imagine, unfortunately, the bells and whistles are broken.

 

[luckysox]

3 Days later, still cannot play Playtech games, IT not getting back to me. CS not able to offer any advice or insight. Lag still bad. Becoming unimpressed.
Was told to hang on for another "few days"

This casino offers all the bells and whistles you could imagine, unfortunately, the bells and whistles are broken.

Hi bruinsdude!
Thank you for your feedback, it sucks that you are getting the lag, I think it is because you are in Canada. We are working hard on the system optimisation to get all the game providers synced and to improve our set up. The updates will be rolled out once or twice a week and very shortly we will eliminate any lag that might come from our systems. At the same time we are working with the game providers and seeing how they can minimise the lag as well.
Hang in there, better days are coming for Canada

 

[randomiam]

2 things

1 still cant play playtech logging in from australia
2 site crash about 3.40pm aust time and not loading kinda suck i was half way thru a dead or alive feature and had a few sticky subs hope i dont lost my free games or winnings site still down after a few refreshs and and about ten minutes it would be about 4.45am gmt time
not just me at least

 

[Azzurri]

Resolved

Hey Sox,

I'm still waiting on a response from my pm earlier this week.

Whilst you're at it, I have now used the entire welcome package and don't think I have received all 100 free spins. Can you please also check this when hopefully responding to my last pm?

I didn't want to contact you here, but it seems like it's the only way to get your attention.

Let me know if you need my username again.

Thanks.

EDIT: Issue resolved. Free spins cannot be credited due to technical difficulties. $10 chip credited instead of 40 free spins.

 

[bruinsdude]

Over a week, no resolution

I got an email back this am after over a week of not being able to access over half of the 1000 games.
They say that I am getting the error because I am accessing Playtech for "fun" and not for real.

Wrong.

I have a balance, and I am clicking for real money. According to the email the issue is "closed".

I think I will pass on this casino. All promise no delivery. I can actually access and successfully play less games here than at most casinos.

 

[The Viking]

Did you talk to chat about it ? as im missing 50 FS from 2 deposits yesterday

Hey Sox,

I'm still waiting on a response from my pm earlier this week.

Whilst you're at it, I have now used the entire welcome package and don't think I have received all 100 free spins. Can you please also check this when hopefully responding to my last pm?

I didn't want to contact you here, but it seems like it's the only way to get your attention.

Let me know if you need my username again.

Thanks.

EDIT: Issue resolved. Free spins cannot be credited due to technical difficulties. $10 chip credited instead of 40 free spins.

 

[Azzurri]

Yeah mate, speak to chat and they'll help you out.

Sox said he'd get back to me about another query but never did, so pretty disappointed at that.

A reliable rep is important to me, and lately I've been let down by quite a few, so I'm slowly narrowing my casinos down.

Not sure I'll play here again.

 

[bruinsdude]

Yeah mate, speak to chat and they'll help you out.

Sox said he'd get back to me about another query but never did, so pretty disappointed at that.

A reliable rep is important to me, and lately I've been let down by quite a few, so I'm slowly narrowing my casinos down.

Not sure I'll play here again.

I took your advice and contacted chat. Worst 45 minutes of my life. They claim the issue to be resolved and closed by IT. He stated "We are only customer service, we do not get told what IT does or finds" I sent in another screen shot (an odd request) of the exact same error message, as IT refused to re-use the one from mid January. I sent it in Wordperfect, and they were not willing to accept it. I had to re-scale it into a Jpeg. Even then IT was reluctant to re-open the case according to the rep. I asked for an email to a manager or the director of operations, so I can share with them the chats and emails I have written, (getting close to 5 hours wasted on this now) but was told I am not allowed to be given any email addresses or phone numbers. I wish these guys luck, they really, really need it. Poor customer support *(they are a nice and pleasant bunch but seriously aren't given the tools to help the customer, they simply blame other departments for their shortcomings) I still cannot access Rival Playtech and NetEnt, Microgaming and Cryptologic runs as if the internet connection is being put through a blender.... these guys aren't anywhere close to ready, for Canada anyways, if that is the issue. After almost two weeks, they cannot even figure out what the issues are. I must say I give up on this group. Never tried Tropezia, but after this I can't say I will.

 

[Azzurri]

I took your advice and contacted chat. Worst 45 minutes of my life. They claim the issue to be resolved and closed by IT. He stated "We are only customer service, we do not get told what IT does or finds" I sent in another screen shot (an odd request) of the exact same error message, as IT refused to re-use the one from mid January. I sent it in Wordperfect, and they were not willing to accept it. I had to re-scale it into a Jpeg. Even then IT was reluctant to re-open the case according to the rep. I asked for an email to a manager or the director of operations, so I can share with them the chats and emails I have written, (getting close to 5 hours wasted on this now) but was told I am not allowed to be given any email addresses or phone numbers. I wish these guys luck, they really, really need it. Poor customer support *(they are a nice and pleasant bunch but seriously aren't given the tools to help the customer, they simply blame other departments for their shortcomings) I still cannot access Rival Playtech and NetEnt, Microgaming and Cryptologic runs as if the internet connection is being put through a blender.... these guys aren't anywhere close to ready, for Canada anyways, if that is the issue. After almost two weeks, they cannot even figure out what the issues are. I must say I give up on this group. Never tried Tropezia, but after this I can't say I will.

Sorry to hear your bad experience mate, but my advice to contact chat was actually meant for viking regarding the free spins.

 

[luckysox]

Sorry guys! Out of office

Hey Sox,

I'm still waiting on a response from my pm earlier this week.

Whilst you're at it, I have now used the entire welcome package and don't think I have received all 100 free spins. Can you please also check this when hopefully responding to my last pm?

I didn't want to contact you here, but it seems like it's the only way to get your attention.

Let me know if you need my username again.

Thanks.

EDIT: Issue resolved. Free spins cannot be credited due to technical difficulties. $10 chip credited instead of 40 free spins.

I got an email back this am after over a week of not being able to access over half of the 1000 games.
They say that I am getting the error because I am accessing Playtech for "fun" and not for real.

Wrong.

I have a balance, and I am clicking for real money. According to the email the issue is "closed".

I think I will pass on this casino. All promise no delivery. I can actually access and successfully play less games here than at most casinos.

Did you talk to chat about it ? as im missing 50 FS from 2 deposits yesterday

Yeah mate, speak to chat and they'll help you out.

Sox said he'd get back to me about another query but never did, so pretty disappointed at that.

A reliable rep is important to me, and lately I've been let down by quite a few, so I'm slowly narrowing my casinos down.

Not sure I'll play here again.

Hello everyone!
Sorry for not replying and being able to help at the moment. I have been out of the office from last Thursday and will be back this Friday.
Had a crazy hard time to catch up with anything at all as I am in back to back meetings and attending events in London.
Will get back to each one and help the best I can to solve any issues.
Cheers and talk to you soon!

 

[maxd]

Just a quick word here to let folks know that some people -- including the Slots Millions guys -- are indeed having problems accessing the site. Malta for instance was almost totally blocked yesterday. We're not sure yet what the issues are exactly but we'll get it sorted ASAP. In the meantime please be patient and cut the guys a little slack. They're doing their best and TBH the fault is most likely ours not theirs.

 

[chuchu59]

I was able to register and play at Slotsmillions though I wasnt lucky enough to have a cashout. I do find it strange though that Slotmillions can allow me to register whereas Tropezia Palace states it cannot accept players fromHong Kong. I would have thought sister casinos are similar at least for the countries/places they allow.

 

[The Viking]

Well 48 hours since they got my Documents got an answer after 15 min that they had indeed got them, but 48 hours to
know if your verified or not, not cool.