I never believe into free money, but here was nothing to have a doubt.
Part one of my chat.
Please feel free to open your mind and if you think I`m the bad, please let me hear
Hi Sascha
Here is your chat history:
Sascha - 12/6/13 2:44 PM:
Hi
Emma - 12/6/13 2:49 PM:
Hello Sascha!
Emma - 12/6/13 2:49 PM:
Sorry for the delay!
Sascha - 12/6/13 2:49 PM:
Hi Emma
Sascha - 12/6/13 2:49 PM:
No problem
Emma - 12/6/13 2:50 PM:
Welcome to our casino!
Sascha - 12/6/13 2:50 PM:
Is it true, that the welcome bonus for swiss players has no WR?
Sascha - 12/6/13 2:51 PM:
I saw it in your T/C
Emma - 12/6/13 2:51 PM:
That is true,
Emma - 12/6/13 2:51 PM:
there is no wagering and you have a welcome bonus of 100%
Sascha - 12/6/13 2:51 PM:
Fine
Sascha - 12/6/13 2:52 PM:
One problem, I didn`t take Euro while register, I have Dollars now. Can
you change it to Euros?
Emma - 12/6/13 2:54 PM:
Yes you can, we will change that for you as soon as possible,
Sascha - 12/6/13 2:54 PM:
Ok, I will deposit as soon you changed it. Thank you Emma
Emma - 12/6/13 2:55 PM:
We are not able to do it now, I need to send a request to our tecnical
department, and I am afraid that the request will take a while.
Emma - 12/6/13 2:55 PM:
But we will let you know as soon as it is done Sascha!
Sascha - 12/6/13 2:56 PM:
No problem. Thank you and bye
Emma - 12/6/13 2:58 PM:
No worries! Have a good day!
Kristoffer - 12/6/13 6:49 PM:
Hi Sasha and welcome to Tropezia Palace!
Sascha - 12/6/13 6:51 PM:
Hi, is it a major issue to change the currency from Dollar to Euro.
Maybe I have to ask luckysox at casinomeister. I wait for hours now.
Sascha - 12/6/13 6:52 PM:
And my name is Sascha
Kristoffer - 12/6/13 6:52 PM:
I see, no worries, we are able to change it. However not me, but or
technical support.
Kristoffer - 12/6/13 6:52 PM:
Who are not available until Monday
Kristoffer - 12/6/13 6:52 PM:
I will forward your account straight away to see if anything can be
done earlier.
Sascha - 12/6/13 6:52 PM:
thank you
Sascha - 12/6/13 6:55 PM:
do I need anything for my 100% welcome bonus?
Kristoffer - 12/6/13 6:55 PM:
No it's all automatic
Kristoffer - 12/6/13 6:55 PM:

Sascha - 12/6/13 6:55 PM:
ok, let`s have a try. I hope It will work
Kristoffer - 12/6/13 6:56 PM:
Yes I'm sure it will, just let me know if you have any issues or
questions and I'll be happy to help
Sascha - 12/6/13 6:57 PM:
not a good start, but I hope for a good end ;-)
Sascha - 12/6/13 6:58 PM:
I deposit now 100. Hope to claim my bonus without WR. Let`s see.
Kristoffer - 12/6/13 6:59 PM:
Yes that's right!
Kristoffer - 12/6/13 6:59 PM:
Have fun now!
Sascha - 12/6/13 7:00 PM:
No bonus
Kristoffer - 12/6/13 7:01 PM:
Did you unclick the bonus when tou made the deposit?
Sascha - 12/6/13 7:01 PM:
No
Kristoffer - 12/6/13 7:01 PM:
There you go!
Sascha - 12/6/13 7:02 PM:
Thanks Kristoffer
Kristoffer - 12/6/13 7:03 PM:
My pleasure
Sascha - 12/6/13 7:03 PM:
Hope now all will be good for us, because I am mostly a loyal player
Sascha - 12/6/13 7:03 PM:
Have a nice evening Kristoffer
Kristoffer - 12/6/13 7:04 PM:
Thank you and you too Sasha!
Sascha - 12/6/13 8:45 PM:
Hi
Emma - 12/6/13 8:46 PM:
Hi Sascha
Sascha - 12/6/13 8:46 PM:
Hi Emma
Sascha - 12/6/13 8:46 PM:
tried your welcome bonus today
Emma - 12/6/13 8:47 PM:
Great!
Sascha - 12/6/13 8:47 PM:
you said there are no WR
Emma - 12/6/13 8:47 PM:
And how did you experience the casino?
Sascha - 12/6/13 8:49 PM:
but I don`t undestand why I never had a chance to cash out.
Emma - 12/6/13 8:49 PM:
There is no wagering on that bonus
Emma - 12/6/13 8:49 PM:
The minimum cash out is 100 euros
Sascha - 12/6/13 8:49 PM:
Yes it is. let me explain you
Sascha - 12/6/13 8:53 PM:
I played and had 230 with slots and my cashout was 133 or so. then I
played BJ and Baccarat and my withdrawal went down to 119.50. Whatever I
played, always 119.50 to withdaw.
Sascha - 12/6/13 8:54 PM:
I don`t understand it, please help.
Sascha - 12/6/13 8:54 PM:
I was never be able to cash out the whole amount
Sascha - 12/6/13 8:55 PM:
Your bonus has some WR
Sascha - 12/6/13 8:55 PM:
I`m sure
Emma - 12/6/13 8:56 PM:
One moment and I will have a look
Sascha - 12/6/13 8:57 PM:
I will wait
Sascha - 12/6/13 8:57 PM:
thank you Emma
Emma - 12/6/13 8:59 PM:
I do not understand what you mean. Were you not able to cashout when
your balance was 119.50 ?
Sascha - 12/6/13 9:01 PM:
My balance was over 200 but the amount to withdraw was 119.50. If you
say that I can have a bonus without WR why can`t I pay out?
Sascha - 12/6/13 9:02 PM:
all?
Emma - 12/6/13 9:02 PM:
Ok thanks now I understand,
Sascha - 12/6/13 9:03 PM:
thank you Emma
Emma - 12/6/13 9:03 PM:
The bonus is not cashable and therefore you can not count the bonus in
when you are about to do an withdrawal.
Sascha - 12/6/13 9:04 PM:
The bonus is not cashable? Are you sure?
Sascha - 12/6/13 9:05 PM:
Can I see it in your T/C please
Sascha - 12/6/13 9:06 PM:
That means that your bonus is a phantom bonus?
Sascha - 12/6/13 9:08 PM:
Same conditions if I have a bonus with WR?
Emma - 12/6/13 9:08 PM:
Yes you shold be able to find it in the terms and conditions, one
moment and I will find it for you
Sascha - 12/6/13 9:08 PM:
Thank you Emma
Sascha - 12/6/13 9:11 PM:
How can I save this chat Emma?
Sascha - 12/6/13 9:13 PM:
Well I think the problem to save is on my side. Sorry
Sascha - 12/6/13 9:16 PM:
Did you find the conditions?
Sascha - 12/6/13 9:17 PM:
and please sent me the correspondation as a mail. thank you
Emma - 12/6/13 9:19 PM:
I am sorry for the delay - we have a tecnical problem at the site and
it is very busy here.
Emma - 12/6/13 9:20 PM:
It says in the french terms and conditions and I am afraid I o not
understand french.
Sascha - 12/6/13 9:20 PM:
Pardon, what?
Sascha - 12/6/13 9:21 PM:
I don`t understand frenxh as much as you do: NOTHING
Sascha - 12/6/13 9:22 PM:
You don`t understand your own T/C?
Sascha - 12/6/13 9:22 PM:
holy jesus
Emma - 12/6/13 9:23 PM:
The reason the bonus is not cashable is because there is no wagering.
Sascha - 12/6/13 9:23 PM:
now I`m confusd
Sascha - 12/6/13 9:24 PM:
would you please explain the WR now?
Emma - 12/6/13 9:25 PM:
There is no wagering requirements on the thats been added on your
account. I am trying to find it for you to explain better.
Sascha - 12/6/13 9:26 PM:
yes please
Sascha - 12/6/13 9:26 PM:
I will wait
Emma - 12/6/13 9:27 PM:
But if you think about it, because there is no wagering requirements
you can never cash out the bonus. In that case you can deposit 100 and
take out 200 euros straight after.
Sascha - 12/6/13 9:27 PM:
And can you sent me a copy of this chat? And please don`t ignore this
question.
Sascha - 12/6/13 9:29 PM:
I asked if there are any restrictions for the bonus are around.
Kristoffer said : no.
--
Best Regards,
Emma
Customer Support
www.tropeziapala