Baptism by Fire - success Tropezia Palace Casino

Withdrawal still pending after 50hours+. Doubt if I will be playing there anymore.

Hi akrus88,
the money will surely be sent in the morning. There is noone from payments in the office to send the withdrawal after business hours.
Really sorry about the inconvenience that it is has taken this long. Rest assured, you will get your money.
Cheers!
 
Really strange..

E-wallet payouts work instant so why it takes more than 1 minute:confused:

When payment has aproved, it should be in your wallet immediately.

Hi gamer,
yes you are right, ewallet transactions are pretty much instant. When a withdrawal is approved by the system it gets lined up in a queue for an agent to send the funds. Sometimes the queue can take a couple of hours in it self as the agent/s are send the funds, or it can be that the transaction gets queued after business hours.
Hope this helps cast some light on the processing times.
Cheers!
 
Hi gamer,
yes you are right, ewallet transactions are pretty much instant. When a withdrawal is approved by the system it gets lined up in a queue for an agent to send the funds. Sometimes the queue can take a couple of hours in it self as the agent/s are send the funds, or it can be that the transaction gets queued after business hours.
Hope this helps cast some light on the processing times.
Cheers!

It is understandable that processing can not always be instant or not even within couple of hours. But the thing is, in almost every other casino (including yours) live support says: "it will take up to 24h for the money to arrive AFTER we have approved your withdrawal".

Nice to hear the money should arrive quite early tomorrow, thanks!
 
Because of the new Sugar Pops game, I went and visited the home page. I see that Canada is accepted, but I don't know if this game is available to Canada.

I was disappointed to see that I couldn't live chat or telephone without registering.

I often want to ask questions before signing up at a site, and email exchanges are often not satisfactory or take too long to have multiple questions answered or further explained. I can't be the only one feels that way. While you may feel that you don't need to offer support to non-customers, you must remember these are potential customers.
 
Because of the new Sugar Pops game, I went and visited the home page. I see that Canada is accepted, but I don't know if this game is available to Canada.

I was disappointed to see that I couldn't live chat or telephone without registering.

I often want to ask questions before signing up at a site, and email exchanges are often not satisfactory or take too long to have multiple questions answered or further explained. I can't be the only one feels that way. While you may feel that you don't need to offer support to non-customers, you must remember these are potential customers.


Hi Jasminebed,
Welcome in, Sugar Pop game is available to Canadian players.

I wish you had registered and gotten your answers directly via chat, it only takes a minute. What made you not want to?
We have discussed about opening chat to visitors, we are seriously considering it and will most likely try for few months during the next spring. If I remember correctly from what the Customer Care Manager said, we would need to double the team to make this available.

Is there anything that I could help by answering here or via private message? In that case, just let me know as I would be happy to help.
 
It seems that bonuses are still being removed upon withdrawal, and if you don't specifically ask about it, you won't receive the money back after the withdrawal is processed.

This would be fine if the bonuses are supposed to be noncashable, but I don't believe this is supposed to be the case, and customer support has previously told me this only happens due to a bug in the system. That means this bug has been essentially stealing money away from anyone who plays with a bonus and ends up cashing out (after the wager requirement has been successfully completed, of course).
 
Made a 10 € deposit yesterday for the 40% bonus, had a blast and was at 110€ at one point, played down to 80€ and went to withdraw. To my surprise the min withdrawal is 100€?? I tried to reach 100€ again and lost it all, never playing at this place again untill this changes. Lowrollers beware.
 
Hi Jasminebed,
Welcome in, Sugar Pop game is available to Canadian players.

I wish you had registered and gotten your answers directly via chat, it only takes a minute. What made you not want to?
We have discussed about opening chat to visitors, we are seriously considering it and will most likely try for few months during the next spring. If I remember correctly from what the Customer Care Manager said, we would need to double the team to make this available.

Is there anything that I could help by answering here or via private message? In that case, just let me know as I would be happy to help.

I really hate to provide all my personal details if I don't end up depositing and playing. I like to ask questions first most times.
 
Registered today and as a swiss player I can have the welcome bonus without WR:notworthy.
Will deposit soon. Unfortunately I took the wrong currency, Dollars instead of Euros. But CS was very helpful and they will change it at soon as possible.
 
Update:
Waited a few hours, but no response. Asked CS and Kristoffer told me, that a currency change can be make earliest Monday. Ok, then I play with Dollars. Made a deposit of 100 but no bonus. Chat window was open all the time. Told Kristoffer that there is no bonus and 10 seconds later I had my bonus.
CS very good in my opinion, now I play a few games and we will see. Not good but not bad so far.
 
Played and lost, tried to make a withdrawl. But what a surprise, the bonus I took was a phantom bonus, not free money. I will never play again there, because CS always talk about free money and CS said to me that the T/M are in frech and she can`t speak that language.
However I have the chats, if you like to see them, no problem, It`s probably not a bad casino but not a casino I prefer.
 
I never believe into free money, but here was nothing to have a doubt.
Part one of my chat.

Please feel free to open your mind and if you think I`m the bad, please let me hear

Hi Sascha

Here is your chat history:


Sascha - 12/6/13 2:44 PM:
Hi
Emma - 12/6/13 2:49 PM:
Hello Sascha!
Emma - 12/6/13 2:49 PM:
Sorry for the delay!
Sascha - 12/6/13 2:49 PM:
Hi Emma
Sascha - 12/6/13 2:49 PM:
No problem
Emma - 12/6/13 2:50 PM:
Welcome to our casino!
Sascha - 12/6/13 2:50 PM:
Is it true, that the welcome bonus for swiss players has no WR?
Sascha - 12/6/13 2:51 PM:
I saw it in your T/C
Emma - 12/6/13 2:51 PM:
That is true,
Emma - 12/6/13 2:51 PM:
there is no wagering and you have a welcome bonus of 100%
Sascha - 12/6/13 2:51 PM:
Fine
Sascha - 12/6/13 2:52 PM:
One problem, I didn`t take Euro while register, I have Dollars now. Can
you change it to Euros?
Emma - 12/6/13 2:54 PM:
Yes you can, we will change that for you as soon as possible,
Sascha - 12/6/13 2:54 PM:
Ok, I will deposit as soon you changed it. Thank you Emma
Emma - 12/6/13 2:55 PM:
We are not able to do it now, I need to send a request to our tecnical
department, and I am afraid that the request will take a while.
Emma - 12/6/13 2:55 PM:
But we will let you know as soon as it is done Sascha!
Sascha - 12/6/13 2:56 PM:
No problem. Thank you and bye
Emma - 12/6/13 2:58 PM:
No worries! Have a good day!
Kristoffer - 12/6/13 6:49 PM:
Hi Sasha and welcome to Tropezia Palace!
Sascha - 12/6/13 6:51 PM:
Hi, is it a major issue to change the currency from Dollar to Euro.
Maybe I have to ask luckysox at casinomeister. I wait for hours now.
Sascha - 12/6/13 6:52 PM:
And my name is Sascha
Kristoffer - 12/6/13 6:52 PM:
I see, no worries, we are able to change it. However not me, but or
technical support.
Kristoffer - 12/6/13 6:52 PM:
Who are not available until Monday
Kristoffer - 12/6/13 6:52 PM:
I will forward your account straight away to see if anything can be
done earlier.
Sascha - 12/6/13 6:52 PM:
thank you
Sascha - 12/6/13 6:55 PM:
do I need anything for my 100% welcome bonus?
Kristoffer - 12/6/13 6:55 PM:
No it's all automatic
Kristoffer - 12/6/13 6:55 PM:
:)
Sascha - 12/6/13 6:55 PM:
ok, let`s have a try. I hope It will work
Kristoffer - 12/6/13 6:56 PM:
Yes I'm sure it will, just let me know if you have any issues or
questions and I'll be happy to help
Sascha - 12/6/13 6:57 PM:
not a good start, but I hope for a good end ;-)
Sascha - 12/6/13 6:58 PM:
I deposit now 100. Hope to claim my bonus without WR. Let`s see.
Kristoffer - 12/6/13 6:59 PM:
Yes that's right!
Kristoffer - 12/6/13 6:59 PM:
Have fun now!
Sascha - 12/6/13 7:00 PM:
No bonus
Kristoffer - 12/6/13 7:01 PM:
Did you unclick the bonus when tou made the deposit?
Sascha - 12/6/13 7:01 PM:
No
Kristoffer - 12/6/13 7:01 PM:
There you go!
Sascha - 12/6/13 7:02 PM:
Thanks Kristoffer
Kristoffer - 12/6/13 7:03 PM:
My pleasure
Sascha - 12/6/13 7:03 PM:
Hope now all will be good for us, because I am mostly a loyal player
Sascha - 12/6/13 7:03 PM:
Have a nice evening Kristoffer
Kristoffer - 12/6/13 7:04 PM:
Thank you and you too Sasha!
Sascha - 12/6/13 8:45 PM:
Hi
Emma - 12/6/13 8:46 PM:
Hi Sascha
Sascha - 12/6/13 8:46 PM:
Hi Emma
Sascha - 12/6/13 8:46 PM:
tried your welcome bonus today
Emma - 12/6/13 8:47 PM:
Great!
Sascha - 12/6/13 8:47 PM:
you said there are no WR
Emma - 12/6/13 8:47 PM:
And how did you experience the casino?
Sascha - 12/6/13 8:49 PM:
but I don`t undestand why I never had a chance to cash out.
Emma - 12/6/13 8:49 PM:
There is no wagering on that bonus
Emma - 12/6/13 8:49 PM:
The minimum cash out is 100 euros
Sascha - 12/6/13 8:49 PM:
Yes it is. let me explain you
Sascha - 12/6/13 8:53 PM:
I played and had 230 with slots and my cashout was 133 or so. then I
played BJ and Baccarat and my withdrawal went down to 119.50. Whatever I
played, always 119.50 to withdaw.
Sascha - 12/6/13 8:54 PM:
I don`t understand it, please help.
Sascha - 12/6/13 8:54 PM:
I was never be able to cash out the whole amount
Sascha - 12/6/13 8:55 PM:
Your bonus has some WR
Sascha - 12/6/13 8:55 PM:
I`m sure
Emma - 12/6/13 8:56 PM:
One moment and I will have a look
Sascha - 12/6/13 8:57 PM:
I will wait
Sascha - 12/6/13 8:57 PM:
thank you Emma
Emma - 12/6/13 8:59 PM:
I do not understand what you mean. Were you not able to cashout when
your balance was 119.50 ?
Sascha - 12/6/13 9:01 PM:
My balance was over 200 but the amount to withdraw was 119.50. If you
say that I can have a bonus without WR why can`t I pay out?
Sascha - 12/6/13 9:02 PM:
all?
Emma - 12/6/13 9:02 PM:
Ok thanks now I understand,
Sascha - 12/6/13 9:03 PM:
thank you Emma
Emma - 12/6/13 9:03 PM:
The bonus is not cashable and therefore you can not count the bonus in
when you are about to do an withdrawal.
Sascha - 12/6/13 9:04 PM:
The bonus is not cashable? Are you sure?
Sascha - 12/6/13 9:05 PM:
Can I see it in your T/C please
Sascha - 12/6/13 9:06 PM:
That means that your bonus is a phantom bonus?
Sascha - 12/6/13 9:08 PM:
Same conditions if I have a bonus with WR?
Emma - 12/6/13 9:08 PM:
Yes you shold be able to find it in the terms and conditions, one
moment and I will find it for you
Sascha - 12/6/13 9:08 PM:
Thank you Emma
Sascha - 12/6/13 9:11 PM:
How can I save this chat Emma?
Sascha - 12/6/13 9:13 PM:
Well I think the problem to save is on my side. Sorry
Sascha - 12/6/13 9:16 PM:
Did you find the conditions?
Sascha - 12/6/13 9:17 PM:
and please sent me the correspondation as a mail. thank you
Emma - 12/6/13 9:19 PM:
I am sorry for the delay - we have a tecnical problem at the site and
it is very busy here.
Emma - 12/6/13 9:20 PM:
It says in the french terms and conditions and I am afraid I o not
understand french.
Sascha - 12/6/13 9:20 PM:
Pardon, what?
Sascha - 12/6/13 9:21 PM:
I don`t understand frenxh as much as you do: NOTHING
Sascha - 12/6/13 9:22 PM:
You don`t understand your own T/C?
Sascha - 12/6/13 9:22 PM:
holy jesus
Emma - 12/6/13 9:23 PM:
The reason the bonus is not cashable is because there is no wagering.
Sascha - 12/6/13 9:23 PM:
now I`m confusd
Sascha - 12/6/13 9:24 PM:
would you please explain the WR now?
Emma - 12/6/13 9:25 PM:
There is no wagering requirements on the thats been added on your
account. I am trying to find it for you to explain better.
Sascha - 12/6/13 9:26 PM:
yes please
Sascha - 12/6/13 9:26 PM:
I will wait
Emma - 12/6/13 9:27 PM:
But if you think about it, because there is no wagering requirements
you can never cash out the bonus. In that case you can deposit 100 and
take out 200 euros straight after.
Sascha - 12/6/13 9:27 PM:
And can you sent me a copy of this chat? And please don`t ignore this
question.
Sascha - 12/6/13 9:29 PM:
I asked if there are any restrictions for the bonus are around.
Kristoffer said : no.

--
Best Regards,
Emma

Customer Support
www.tropeziapala
 
And part 2:
Sascha - 12/6/13 9:29 PM:Can I please have a copy of our conversation?
Emma - 12/6/13 9:31 PM:Yes I will send it to you in an email and you
can read all thats een said today.
Emma - 12/6/13 9:31 PM:Will send it straight away,
Sascha - 12/6/13 9:31 PM:Thank you Emma
Sascha - 12/6/13 9:33 PM:Nothing against you. You did a very good job.
Emma - 12/6/13 9:34 PM:Chat history sent please read it trough and let
me know when you got informed that you can cashout the bonus.
Sascha - 12/6/13 9:36 PM:Chat received, thank you
Sascha - 12/6/13 9:36 PM:Have a good evening
Emma - 12/6/13 9:37 PM:"The wagering requirements and the withdrawal
limits for free money can vary from promotion to promotion. Please
contact customer support, or click the (i) on the acceptance of the free
money, to see the exact terms and conditions regarding that particular
offer, including any wagering requirements.
If you are uncertain regarding the conditions of any of our special
offers or promotions, you can contact our support team who will be happy
to answer all your questions."
Emma - 12/6/13 9:37 PM:From the terms and conditions
Sascha - 12/6/13 9:41 PM:It`s not a free money promotion we talking
about. We talk about a welcome bonus. If this one failed you are some
shitheads. I don`t understand why you give free money first and then
it`s nothing more than a bonus. I ask your rep at Casinomeister in a few
minutes.
Alexander - 12/6/13 9:42 PM:Hello Sasha
Sascha - 12/6/13 9:42 PM:Hi Alexander
Alexander - 12/6/13 9:43 PM:I'm sorry you feel that way, we are just
trying to help you, I understand your frustration, but this is the rules
we have regarding the welcome offer with no wagering
Sascha - 12/6/13 9:46 PM:Ok, I understand the rules and I have no
frustration anymore. But please tell your CS to tell the truth about
free welcome bonus.
Sascha - 12/6/13 9:47 PM:especially they come from switzerland
Alexander - 12/6/13 9:47 PM:I'm sure we all do, we are happy to answer
all questions
Sascha - 12/6/13 9:50 PM:Whatever, to me was never told that this bonus
is slimy
Sascha - 12/6/13 9:50 PM:But it`s ok
Sascha - 12/6/13 9:51 PM:I will never come back
Alexander - 12/6/13 9:51 PM:Okay perfect, just let me know if you need
any help, and I'll be happy to help
Alexander - 12/6/13 9:51 PM:I'm sorry to hear that Sasha
Sascha - 12/6/13 9:52 PM:My name is SASCHA not SASHA
Alexander - 12/6/13 9:52 PM:I apologize, it was a mistake, my bad
Sascha - 12/6/13 9:53 PM:And what is perfect please'
Sascha - 12/6/13 9:54 PM:can you please give me a copy of this chat?
Alexander - 12/6/13 9:54 PM:Would you like another copy? Of this latest
conversation then?
Sascha - 12/6/13 9:55 PM:yes please
 
Nobody said to me, that the bonus is a phantom bonus. I don`t speak french, most people in the world don`t speak french. I don`t know. If the rep of this side don`t talk with me I will never come again. Ende und aus.
 
Played and lost, tried to make a withdrawl. But what a surprise, the bonus I took was a phantom bonus, not free money. I will never play again there, because CS always talk about free money and CS said to me that the T/M are in frech and she can`t speak that language.
However I have the chats, if you like to see them, no problem, It`s probably not a bad casino but not a casino I prefer.

I regards to you asking if you were bad??

YES

To start off with using Casinomeister and the Rep here in chat to try and persuade your way through is just WRONG. :mad:
And using "SHITHEADS" you gotta be kidding me. How about growing up?

And to your crying about a free bonus that is not free? WTF......

You were to you would be given a no wager requirements bonus (that is basically free). And yes the bonus is phantom (not cashable) What do you expect? that the casino gives you €100 free and then think you can withdraw everything?

I have not even wasted reading everything from your pages of chat as well but can only say I really do not understand what you are actually upset about here.
 
I`m really sorry for my postings today. Had a bad day. Sorry.

Thanks for your apology and thanks for pm as well :thumbsup: It is Christmas month so I should be in better mood and Christmas Spirit so will also like to apologize for my bit harsh outburst :)
 
Well, after cooling down and understand the bonus I have to say, that I will come back to Tropezia.
CS was really friendly although I had an impertinent behaviour, sorry for that.
The selection of games is really huge. Tomorrow I will sent them my verification documents. If this works without problems this place should be a nice one to play at. The only negative thing so far: 100 minimum for a cash out.
 
I wanted to try Tropezia, but after reading here and in den T&Cs i am more than confused:

you will be glad to hear that we have lowered the Wagering Requirements not so long ago. It is currently 20 x bonus+deposit. Bonus terms are on the bottom of the promotions page.

On the website it says:

terms1.jpg

So what? 20x B+D or 35x?

One more thing i noticed there are different bonus offers on the site. I marked it yellow ;)

terms2.jpg

100%? 200%?

Maybe i wait a few months and have a look at it again.
 
I wanted to try Tropezia, but after reading here and in den T&Cs i am more than confused:


On the website it says:

So what? 20x B+D or 35x?

One more thing i noticed there are different bonus offers on the site. I marked it yellow ;)

100%? 200%?

Maybe i wait a few months and have a look at it again.

Hey bowki!
thank you for pointing that out, will have it updated shortly! The wagering requirements for Germans are 20x bonus+deposit.
And your welcome bonus is 200%
Welcome in!
 
Hi Luckysox,

thanks for your answer. Registered to the Casino to find out i cant use skrill for my deposit. :(

My Visa takes sky high fees for gambling related transactions and i dont want to open another ewallet. So im sorry to say, but thats it with Tropezia for me :(
 
Hi Luckysox,

thanks for your answer. Registered to the Casino to find out i cant use skrill for my deposit. :(

My Visa takes sky high fees for gambling related transactions and i dont want to open another ewallet. So im sorry to say, but thats it with Tropezia for me :(

I believe SKRILL blocks transactions from Germany if the company doesnt have a EU gaming license. I believe Topezia has its license in Curacao. Please correct me if Im wrong?
 

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