Baptism by Fire - success Tropezia Palace Casino

[casinome]

Hi casinome,

To be honest with you, I am not sure what we did wrong. If you asked to close your account at first and then returned and asked to re-open it one month later, I am not sure why we should not allow you to re-open your account? Agents are here to help you, not to reject you.

Ok, do not lynch me over this as I am not willing to put my life on it, but as far I know there is no such thing as permanent closure in any casino (unless they are unlicensed). We have to keep the records of your account and all of your information for regulatory purposes. All casinos keep your account in the database and you are just refused to log in by the system. Also, I am not aware of any casino that refuses re-opening of a closed account. So, I am not sure what we did wrong.

We have also introduced a budget management tool in the Responsible Gaming section, so you can set your deposit limits which help you stay within your budget. I am surprised that you did not use this to set a limit. I think it is possible that you did not receive the newsletter because your account was closed.
Simply go to "My Profile" and choose "Manage my deposit limits." There you can set daily, weekly and even monthly limits. If you would like, you can also ask the support team to help you with this and they will set the limits for you.

Secondly, I have looked through my inbox and I have not received a message from you, otherwise I would have replied for sure. Let us make sure we clear that; wrongful accusations directly hurt my job (my bread and butter).

I will admit that when I check my sent items, there is nothing to you. I must have pressed the wrong button or something and thought it was sent. I am not here to accuse anyone of anything that is not true. This was my wrong and I admit it, but I did write it, just screwed up on the sending part. So I do apologize on that end.

As for reopening the account, I stand firm on that one. If someone says to close it because of a gambling problem and you allow the person to reopen it, I would say that this is a big malpractice and is preying on the weak.

 

[SirWegs]

I will admit that when I check my sent items, there is nothing to you. I must have pressed the wrong button or something and thought it was sent. I am not here to accuse anyone of anything that is not true. This was my wrong and I admit it, but I did write it, just screwed up on the sending part. So I do apologize on that end.

As for reopening the account, I stand firm on that one. If someone says to close it because of a gambling problem and you allow the person to reopen it, I would say that this is a big malpractice and is preying on the weak.

If you really don't want to be able to play any more casino. You need to contact each gaming supplier and inform them that their operators should not allow you as a player. To block yourself from one casino will never help, you need to restrict yourself globally.

 

[akrus88]

I registered an account as the game selection and everything looked tempting. But the site was working really really slowly. I thought that would go away and made a deposit.
But when I tried to open games, they would not open. My browser was chrome. Then I thought to try with IE but still the games wont open and site was lagging like hell.
Then I switched to firefox and everything worked like a dream o.O..

First time this has happened and I have played at a LOT flash casinos. Really wierd. But when using firefox no complains. Anyone else noticing this?

No one else has had problems with the casino working slow? Am I the only one who can use it only with Firefox. What might be the reason o.O?

 

[zreb]

Overall I think I would characterize my experience with this casino up to this point as "very friendly, but a bit disorganized."

As above, support has always been extremely friendly and very helpful.

Account verification was a bit of a hassle, I had to email the exact few same documents in a couple of times because I was asked to send a document I had already sent (already sent in twice before, actually). If someone does not have any utility bills in their name, they may have some difficulty with verification as well, but they should be able to figure something out eventually. But might be a significant hassle.

There was an issue with the bonus being removed at withdrawal, but support was aware of this when I spoke to them. The value of the bonus was re-credited to my account (as normal money) after the withdrawal was processed. I can't be entirely sure whether this is done automatically if players don't mention it, nor do I know if it has been fixed altogether since my last withdrawal.

Wagering requirements on bonuses are pretty steep at the moment. Last bonus I received was 35*(deposit+bonus) = 105*bonus. I thought elsewhere it was stated this would be changed to 20x?


Overall my experience has been fine so far, but think they've still got a few bugs to iron out.

 

[BeardyGuts]

Just wanted to comment on my experience so far...

Bonus: took the 200% sign up bonus which had the standard 35x bonus + deposit wagering requirements but with all the slots they had i felt having £300 to play with would be worthwhile.

Casino: Just looks like your typical flash type casino but with the most ridiculous amount of slots. The filter feature is a very nice touch which makes it a lot easier to find the slot you want. It would be nice to have a small preview picture of the slot when you hover over it as some other flash casinos do, that would be a nice addition. Personal faveourites of mine were: Orc Battle, Rally, DoA but put it this way you will never get bored of the selection I still had plenty even though the MG ones were unplayable (see below).

Issues: I couldn't play any of the MG slots, the lag was just horrendous to the point where i couldn't see the result of the spin before it had moved onto the next. The support were trying to be helpful but i really don't think they should expect you to switch internet browsers to fix this problem, they should fix it themselves whatever it is.

Results: Started off terribly and lost £200 as quick as you like.. decided to have a make or break sesh and played DoA at £1.80 a spin, got lucky and won a fair bit (£700). Made wagering requirements and got a good shot at a lot of the slots available, and am now in the process of withdrawing just over £500. They have requested my documents, which I am not use to since most UK casinos I normally play at I think just do an identity check with the credit agencies (could be wrong on that one) so fingers crossed this all goes ok. Will keep you posted.

Overall: Assuming withdrawal process is headache free I will certainly be back at some point, if they fixed the lag issue I would probably make it one of my regular deposits.

 

[luckysox]

Just wanted to comment on my experience so far...

Bonus: took the 200% sign up bonus which had the standard 35x bonus + deposit wagering requirements but with all the slots they had i felt having £300 to play with would be worthwhile.

Casino: Just looks like your typical flash type casino but with the most ridiculous amount of slots. The filter feature is a very nice touch which makes it a lot easier to find the slot you want. It would be nice to have a small preview picture of the slot when you hover over it as some other flash casinos do, that would be a nice addition. Personal faveourites of mine were: Orc Battle, Rally, DoA but put it this way you will never get bored of the selection I still had plenty even though the MG ones were unplayable (see below).

Issues: I couldn't play any of the MG slots, the lag was just horrendous to the point where i couldn't see the result of the spin before it had moved onto the next. The support were trying to be helpful but i really don't think they should expect you to switch internet browsers to fix this problem, they should fix it themselves whatever it is.

Results: Started off terribly and lost £200 as quick as you like.. decided to have a make or break sesh and played DoA at £1.80 a spin, got lucky and won a fair bit (£700). Made wagering requirements and got a good shot at a lot of the slots available, and am now in the process of withdrawing just over £500. They have requested my documents, which I am not use to since most UK casinos I normally play at I think just do an identity check with the credit agencies (could be wrong on that one) so fingers crossed this all goes ok. Will keep you posted.

Overall: Assuming withdrawal process is headache free I will certainly be back at some point, if they fixed the lag issue I would probably make it one of my regular deposits.

Hi BeardyGuts!
The bonus T&Cs are 20 times the bonus plus deposit amount, not 35 times. The T&C happened to revert back to the old version upon one of our recent releases. It will be corrected shortly!
Cheers!

 

[BeardyGuts]

Just wanted to comment on my experience so far...

Bonus: took the 200% sign up bonus which had the standard 35x bonus + deposit wagering requirements but with all the slots they had i felt having £300 to play with would be worthwhile.

Casino: Just looks like your typical flash type casino but with the most ridiculous amount of slots. The filter feature is a very nice touch which makes it a lot easier to find the slot you want. It would be nice to have a small preview picture of the slot when you hover over it as some other flash casinos do, that would be a nice addition. Personal faveourites of mine were: Orc Battle, Rally, DoA but put it this way you will never get bored of the selection I still had plenty even though the MG ones were unplayable (see below).

Issues: I couldn't play any of the MG slots, the lag was just horrendous to the point where i couldn't see the result of the spin before it had moved onto the next. The support were trying to be helpful but i really don't think they should expect you to switch internet browsers to fix this problem, they should fix it themselves whatever it is.

Results: Started off terribly and lost £200 as quick as you like.. decided to have a make or break sesh and played DoA at £1.80 a spin, got lucky and won a fair bit (£700). Made wagering requirements and got a good shot at a lot of the slots available, and am now in the process of withdrawing just over £500. They have requested my documents, which I am not use to since most UK casinos I normally play at I think just do an identity check with the credit agencies (could be wrong on that one) so fingers crossed this all goes ok. Will keep you posted.

Overall: Assuming withdrawal process is headache free I will certainly be back at some point, if they fixed the lag issue I would probably make it one of my regular deposits.

Update:
I didnt have a utility bill with my name and address on it, but managed to get it sorted pretty quickly (within an hour) by supplying a different document. And just now received notification my withdrawal has been processed and should have the cash in 5-7 days. So overall has been very painless and easy process. Kudos to Tropezia and i'll definitely be back.

Thanks for clarifying it was 20 x dep + bonus, i did think i got through it pretty quickly looking back so that would make sense.

 

[tryme]

Regarding the 'Utility Bill' issue - this is going to be more and more common as many people are using online billing or the utility bills are in someone else's name. Screenshots of online utility bills are often not accepted by online casinos.

This is a general point for online casinos: they need to accept screenies of online utility bills as valid forms of ID AND they need to give players a decent alternative. But more than that: they need to put this alternative on their Know Your Player documents terms and conditions page so the whole process can be sped up. This doesn't just apply to Tropezia - it applies to every online casino.

 

[luckysox]

Regarding the 'Utility Bill' issue - this is going to be more and more common as many people are using online billing or the utility bills are in someone else's name. Screenshots of online utility bills are often not accepted by online casinos.

This is a general point for online casinos: they need to accept screenies of online utility bills as valid forms of ID AND they need to give players a decent alternative. But more than that: they need to put this alternative on their Know Your Player documents terms and conditions page so the whole process can be sped up. This doesn't just apply to Tropezia - it applies to every online casino.

Hi tryme!
FYI - We will accept downloaded PDFs from online bills. Each institution that gives you online billing also provides the option for downloading the bill as a PDF to your computer.
Cheers!

 

[BeardyGuts]

Update:
I didnt have a utility bill with my name and address on it, but managed to get it sorted pretty quickly (within an hour) by supplying a different document. And just now received notification my withdrawal has been processed and should have the cash in 5-7 days. So overall has been very painless and easy process. Kudos to Tropezia and i'll definitely be back.

Thanks for clarifying it was 20 x dep + bonus, i did think i got through it pretty quickly looking back so that would make sense.

Well so much for 5-7 days, cash received this morning.. very impressed, time for withdrawal including document verification time - 3 days.

 

[The Viking]

Good morning Mouche12!
If you are too impatient to wait, then contact support and ask them to flush your withdrawal
Hope this helps.

Well looks like you dont flush on weekends?

 

[akrus88]

Thanks Tropezia palace for this


Just made my first withdrawal, first place where I was asked to send a picture of me holding my ID. Well, they will suffer, having to look at my ugly face, muahahaha!

Interesting to see how long will the doc approval and withdrawal take all in all.

 

[lordblucan]

I have a few smallish issues with this casino that have put me off playing there. The first is the minimum withdrawal amount, it seems way too high at £100! I've played at loads of casinos over the years and never seen such a high minimum.

My second issue is with the bonuses. I never play with bonuses and and £5 was added without warning on my last deposit. I requested removal of the bonus and it was gone in about 10 minutes. I had a quick look through the account settings afterwards and noticed my original deposit was still tied to the wagering requirements of the bonus. I asked an agent to check and they sorted it after about 20 minutes.

They need to implement a better system for bonuses where the player opts in or can forfeit automatic bonuses. It also worries me that the system doesn't clear the wagering requirements automatically when a bonus is removed.

Not huge problems but these small details need to be considered if they want to stand alongside some of the best casinos.

 

[Refilliates Casinos]

Anyone else getting this? Been about 2 hours now.

 

[maphesto]

Anyone else getting this? Been about 2 hours now.

Same here, tried xxsv.tropeziapalace.com and the same result.

 

[Jd666]

Same here.

*Edit* Working fine now.

 

[The Viking]

Well since they didnt flush yesterday ive been reversing and withdrawing, having amazing amount of playtime and ended up withdrawing more then double what i asked for to be flushed will ask again in the morning so lets see if i also get paid tomorrow

any downside there are the Rivals games they seem to run way to slow, all others providers run great.

 

[luckysox]

Well looks like you dont flush on weekends?

Good morning The Viking!
as you have found out, we do not flush on weekends. For this we need to have our Payments staff and they work regular business hours.
Glad to hear you had a good weekend with us - remember those lucky socks for later
Cheers!

 

[luckysox]

Thanks Tropezia palace for this
View attachment 43456

Just made my first withdrawal, first place where I was asked to send a picture of me holding my ID. Well, they will suffer, having to look at my ugly face, muahahaha!

Interesting to see how long will the doc approval and withdrawal take all in all.

Hi akrus88,

Nice win!!

Side note: I am sure that you will see more and more casinos asking for the picture with holding your ID, the security is increasing everywhere.

Cheers!

 

[The Viking]

Flushed 10 am paid 2 hours later well done.

Good morning The Viking!
as you have found out, we do not flush on weekends. For this we need to have our Payments staff and they work regular business hours.
Glad to hear you had a good weekend with us - remember those lucky socks for later
Cheers!

 

[akrus88]

Hi akrus88,

Nice win!!

Side note: I am sure that you will see more and more casinos asking for the picture with holding your ID, the security is increasing everywhere.

Cheers!

Yes, I think that is right. It is not much trouble to take a one picture after all.

@ Viking Was it your first withdrawal?
I had pretty much the same experience as you. I played on Saturday, sent in documents, asked for my withdrawal to be flushed (can not be flushed before docs are in).
Withdrew, cancelled, withdrew, cancelled. Withdrew yesterday evening (my account was verified completely yesterday). Asked couple hours ago the withdraw to be flushed (could not be done on the first withdrawal ).
But the live chat was really friendly and said the withdrawal will be (probably ) approved today. Also mentioned it takes up to 24h to hit my skrill account, I can not understand why they always say it may take 24 hours to hit my skrill account after they have sent the money. Same thing in every casino. As in my understanding casino to skrill transactions are instant.

 

[The Viking]

@ Viking Was it your first withdrawal?

No my 2nd one, the first one took 48 hours there about.
Also once the withdrawal is comfirmed it takes about a 1-2 hours to hit an ewallet, perhaps they say 24 hours to be on the safe side

 

[akrus88]

No my 2nd one, the first one took 48 hours there about.
Also once the withdrawal is comfirmed it takes about a 1-2 hours to hit an ewallet, perhaps they say 24 hours to be on the safe side

I ques that is true. But for my understanding after the withdrawal is confirmed (sent) from the casino, it should be instantly on your account.
As in some casinos, skrill withdrawals comes to your account in less then a minute.

But yeh, went again asking about my withdrawal. Now I was informed it will be at my account latest tomorrow. Really annoying. Ques I am a bit impatient, but over 3 days for a web-wallet withdraw is too much.

 

[gamer]

Really strange..

E-wallet payouts work instant so why it takes more than 1 minute

When payment has aproved, it should be in your wallet immediately.

 

[akrus88]

Withdrawal still pending after 50hours+. Doubt if I will be playing there anymore.

 

[luckysox]

Withdrawal still pending after 50hours+. Doubt if I will be playing there anymore.

Hi akrus88,
the money will surely be sent in the morning. There is noone from payments in the office to send the withdrawal after business hours.
Really sorry about the inconvenience that it is has taken this long. Rest assured, you will get your money.
Cheers!

 

[luckysox]

Really strange..

E-wallet payouts work instant so why it takes more than 1 minute

When payment has aproved, it should be in your wallet immediately.

Hi gamer,
yes you are right, ewallet transactions are pretty much instant. When a withdrawal is approved by the system it gets lined up in a queue for an agent to send the funds. Sometimes the queue can take a couple of hours in it self as the agent/s are send the funds, or it can be that the transaction gets queued after business hours.
Hope this helps cast some light on the processing times.
Cheers!

 

[akrus88]

Hi gamer,
yes you are right, ewallet transactions are pretty much instant. When a withdrawal is approved by the system it gets lined up in a queue for an agent to send the funds. Sometimes the queue can take a couple of hours in it self as the agent/s are send the funds, or it can be that the transaction gets queued after business hours.
Hope this helps cast some light on the processing times.
Cheers!

It is understandable that processing can not always be instant or not even within couple of hours. But the thing is, in almost every other casino (including yours) live support says: "it will take up to 24h for the money to arrive AFTER we have approved your withdrawal".

Nice to hear the money should arrive quite early tomorrow, thanks!

 

[MillyOfLeValley]

An outstanding casino - very impressive. I've met with the operators numerous times over the past couple of years and I am convinced that they will be an excellent addition to the Accredited section.

Tropezia Palace Casino

Casino rep is here:
https://www.casinomeister.com/forums/members/

Good luck

Received 10 free spins on Twin Spin.
Thanks Tropezia.
Free Spins are always appreciated

 

[Jasminebed]

Because of the new Sugar Pops game, I went and visited the home page. I see that Canada is accepted, but I don't know if this game is available to Canada.

I was disappointed to see that I couldn't live chat or telephone without registering.

I often want to ask questions before signing up at a site, and email exchanges are often not satisfactory or take too long to have multiple questions answered or further explained. I can't be the only one feels that way. While you may feel that you don't need to offer support to non-customers, you must remember these are potential customers.

 

[luckysox]

Because of the new Sugar Pops game, I went and visited the home page. I see that Canada is accepted, but I don't know if this game is available to Canada.

I was disappointed to see that I couldn't live chat or telephone without registering.

I often want to ask questions before signing up at a site, and email exchanges are often not satisfactory or take too long to have multiple questions answered or further explained. I can't be the only one feels that way. While you may feel that you don't need to offer support to non-customers, you must remember these are potential customers.

Hi Jasminebed,
Welcome in, Sugar Pop game is available to Canadian players.

I wish you had registered and gotten your answers directly via chat, it only takes a minute. What made you not want to?
We have discussed about opening chat to visitors, we are seriously considering it and will most likely try for few months during the next spring. If I remember correctly from what the Customer Care Manager said, we would need to double the team to make this available.

Is there anything that I could help by answering here or via private message? In that case, just let me know as I would be happy to help.

 

[zreb]

It seems that bonuses are still being removed upon withdrawal, and if you don't specifically ask about it, you won't receive the money back after the withdrawal is processed.

This would be fine if the bonuses are supposed to be noncashable, but I don't believe this is supposed to be the case, and customer support has previously told me this only happens due to a bug in the system. That means this bug has been essentially stealing money away from anyone who plays with a bonus and ends up cashing out (after the wager requirement has been successfully completed, of course).

 

[sandtag]

Made a 10 € deposit yesterday for the 40% bonus, had a blast and was at 110€ at one point, played down to 80€ and went to withdraw. To my surprise the min withdrawal is 100€?? I tried to reach 100€ again and lost it all, never playing at this place again untill this changes. Lowrollers beware.

 

[Jasminebed]

Hi Jasminebed,
Welcome in, Sugar Pop game is available to Canadian players.

I wish you had registered and gotten your answers directly via chat, it only takes a minute. What made you not want to?
We have discussed about opening chat to visitors, we are seriously considering it and will most likely try for few months during the next spring. If I remember correctly from what the Customer Care Manager said, we would need to double the team to make this available.

Is there anything that I could help by answering here or via private message? In that case, just let me know as I would be happy to help.

I really hate to provide all my personal details if I don't end up depositing and playing. I like to ask questions first most times.

 

[gagamel]

Registered today and as a swiss player I can have the welcome bonus without WR:notworthy.
Will deposit soon. Unfortunately I took the wrong currency, Dollars instead of Euros. But CS was very helpful and they will change it at soon as possible.

 

[gagamel]

Update:
Waited a few hours, but no response. Asked CS and Kristoffer told me, that a currency change can be make earliest Monday. Ok, then I play with Dollars. Made a deposit of 100 but no bonus. Chat window was open all the time. Told Kristoffer that there is no bonus and 10 seconds later I had my bonus.
CS very good in my opinion, now I play a few games and we will see. Not good but not bad so far.

 

[gagamel]

Played and lost, tried to make a withdrawl. But what a surprise, the bonus I took was a phantom bonus, not free money. I will never play again there, because CS always talk about free money and CS said to me that the T/M are in frech and she can`t speak that language.
However I have the chats, if you like to see them, no problem, It`s probably not a bad casino but not a casino I prefer.

 

[gagamel]

I never believe into free money, but here was nothing to have a doubt.
Part one of my chat.

Please feel free to open your mind and if you think I`m the bad, please let me hear

Hi Sascha

Here is your chat history:


Sascha - 12/6/13 2:44 PM:
Hi
Emma - 12/6/13 2:49 PM:
Hello Sascha!
Emma - 12/6/13 2:49 PM:
Sorry for the delay!
Sascha - 12/6/13 2:49 PM:
Hi Emma
Sascha - 12/6/13 2:49 PM:
No problem
Emma - 12/6/13 2:50 PM:
Welcome to our casino!
Sascha - 12/6/13 2:50 PM:
Is it true, that the welcome bonus for swiss players has no WR?
Sascha - 12/6/13 2:51 PM:
I saw it in your T/C
Emma - 12/6/13 2:51 PM:
That is true,
Emma - 12/6/13 2:51 PM:
there is no wagering and you have a welcome bonus of 100%
Sascha - 12/6/13 2:51 PM:
Fine
Sascha - 12/6/13 2:52 PM:
One problem, I didn`t take Euro while register, I have Dollars now. Can
you change it to Euros?
Emma - 12/6/13 2:54 PM:
Yes you can, we will change that for you as soon as possible,
Sascha - 12/6/13 2:54 PM:
Ok, I will deposit as soon you changed it. Thank you Emma
Emma - 12/6/13 2:55 PM:
We are not able to do it now, I need to send a request to our tecnical
department, and I am afraid that the request will take a while.
Emma - 12/6/13 2:55 PM:
But we will let you know as soon as it is done Sascha!
Sascha - 12/6/13 2:56 PM:
No problem. Thank you and bye
Emma - 12/6/13 2:58 PM:
No worries! Have a good day!
Kristoffer - 12/6/13 6:49 PM:
Hi Sasha and welcome to Tropezia Palace!
Sascha - 12/6/13 6:51 PM:
Hi, is it a major issue to change the currency from Dollar to Euro.
Maybe I have to ask luckysox at casinomeister. I wait for hours now.
Sascha - 12/6/13 6:52 PM:
And my name is Sascha
Kristoffer - 12/6/13 6:52 PM:
I see, no worries, we are able to change it. However not me, but or
technical support.
Kristoffer - 12/6/13 6:52 PM:
Who are not available until Monday
Kristoffer - 12/6/13 6:52 PM:
I will forward your account straight away to see if anything can be
done earlier.
Sascha - 12/6/13 6:52 PM:
thank you
Sascha - 12/6/13 6:55 PM:
do I need anything for my 100% welcome bonus?
Kristoffer - 12/6/13 6:55 PM:
No it's all automatic
Kristoffer - 12/6/13 6:55 PM:

Sascha - 12/6/13 6:55 PM:
ok, let`s have a try. I hope It will work
Kristoffer - 12/6/13 6:56 PM:
Yes I'm sure it will, just let me know if you have any issues or
questions and I'll be happy to help
Sascha - 12/6/13 6:57 PM:
not a good start, but I hope for a good end ;-)
Sascha - 12/6/13 6:58 PM:
I deposit now 100. Hope to claim my bonus without WR. Let`s see.
Kristoffer - 12/6/13 6:59 PM:
Yes that's right!
Kristoffer - 12/6/13 6:59 PM:
Have fun now!
Sascha - 12/6/13 7:00 PM:
No bonus
Kristoffer - 12/6/13 7:01 PM:
Did you unclick the bonus when tou made the deposit?
Sascha - 12/6/13 7:01 PM:
No
Kristoffer - 12/6/13 7:01 PM:
There you go!
Sascha - 12/6/13 7:02 PM:
Thanks Kristoffer
Kristoffer - 12/6/13 7:03 PM:
My pleasure
Sascha - 12/6/13 7:03 PM:
Hope now all will be good for us, because I am mostly a loyal player
Sascha - 12/6/13 7:03 PM:
Have a nice evening Kristoffer
Kristoffer - 12/6/13 7:04 PM:
Thank you and you too Sasha!
Sascha - 12/6/13 8:45 PM:
Hi
Emma - 12/6/13 8:46 PM:
Hi Sascha
Sascha - 12/6/13 8:46 PM:
Hi Emma
Sascha - 12/6/13 8:46 PM:
tried your welcome bonus today
Emma - 12/6/13 8:47 PM:
Great!
Sascha - 12/6/13 8:47 PM:
you said there are no WR
Emma - 12/6/13 8:47 PM:
And how did you experience the casino?
Sascha - 12/6/13 8:49 PM:
but I don`t undestand why I never had a chance to cash out.
Emma - 12/6/13 8:49 PM:
There is no wagering on that bonus
Emma - 12/6/13 8:49 PM:
The minimum cash out is 100 euros
Sascha - 12/6/13 8:49 PM:
Yes it is. let me explain you
Sascha - 12/6/13 8:53 PM:
I played and had 230 with slots and my cashout was 133 or so. then I
played BJ and Baccarat and my withdrawal went down to 119.50. Whatever I
played, always 119.50 to withdaw.
Sascha - 12/6/13 8:54 PM:
I don`t understand it, please help.
Sascha - 12/6/13 8:54 PM:
I was never be able to cash out the whole amount
Sascha - 12/6/13 8:55 PM:
Your bonus has some WR
Sascha - 12/6/13 8:55 PM:
I`m sure
Emma - 12/6/13 8:56 PM:
One moment and I will have a look
Sascha - 12/6/13 8:57 PM:
I will wait
Sascha - 12/6/13 8:57 PM:
thank you Emma
Emma - 12/6/13 8:59 PM:
I do not understand what you mean. Were you not able to cashout when
your balance was 119.50 ?
Sascha - 12/6/13 9:01 PM:
My balance was over 200 but the amount to withdraw was 119.50. If you
say that I can have a bonus without WR why can`t I pay out?
Sascha - 12/6/13 9:02 PM:
all?
Emma - 12/6/13 9:02 PM:
Ok thanks now I understand,
Sascha - 12/6/13 9:03 PM:
thank you Emma
Emma - 12/6/13 9:03 PM:
The bonus is not cashable and therefore you can not count the bonus in
when you are about to do an withdrawal.
Sascha - 12/6/13 9:04 PM:
The bonus is not cashable? Are you sure?
Sascha - 12/6/13 9:05 PM:
Can I see it in your T/C please
Sascha - 12/6/13 9:06 PM:
That means that your bonus is a phantom bonus?
Sascha - 12/6/13 9:08 PM:
Same conditions if I have a bonus with WR?
Emma - 12/6/13 9:08 PM:
Yes you shold be able to find it in the terms and conditions, one
moment and I will find it for you
Sascha - 12/6/13 9:08 PM:
Thank you Emma
Sascha - 12/6/13 9:11 PM:
How can I save this chat Emma?
Sascha - 12/6/13 9:13 PM:
Well I think the problem to save is on my side. Sorry
Sascha - 12/6/13 9:16 PM:
Did you find the conditions?
Sascha - 12/6/13 9:17 PM:
and please sent me the correspondation as a mail. thank you
Emma - 12/6/13 9:19 PM:
I am sorry for the delay - we have a tecnical problem at the site and
it is very busy here.
Emma - 12/6/13 9:20 PM:
It says in the french terms and conditions and I am afraid I o not
understand french.
Sascha - 12/6/13 9:20 PM:
Pardon, what?
Sascha - 12/6/13 9:21 PM:
I don`t understand frenxh as much as you do: NOTHING
Sascha - 12/6/13 9:22 PM:
You don`t understand your own T/C?
Sascha - 12/6/13 9:22 PM:
holy jesus
Emma - 12/6/13 9:23 PM:
The reason the bonus is not cashable is because there is no wagering.
Sascha - 12/6/13 9:23 PM:
now I`m confusd
Sascha - 12/6/13 9:24 PM:
would you please explain the WR now?
Emma - 12/6/13 9:25 PM:
There is no wagering requirements on the thats been added on your
account. I am trying to find it for you to explain better.
Sascha - 12/6/13 9:26 PM:
yes please
Sascha - 12/6/13 9:26 PM:
I will wait
Emma - 12/6/13 9:27 PM:
But if you think about it, because there is no wagering requirements
you can never cash out the bonus. In that case you can deposit 100 and
take out 200 euros straight after.
Sascha - 12/6/13 9:27 PM:
And can you sent me a copy of this chat? And please don`t ignore this
question.
Sascha - 12/6/13 9:29 PM:
I asked if there are any restrictions for the bonus are around.
Kristoffer said : no.

--
Best Regards,
Emma

Customer Support
www.tropeziapala

 

[gagamel]

And part 2:
Sascha - 12/6/13 9:29 PM:Can I please have a copy of our conversation?
Emma - 12/6/13 9:31 PM:Yes I will send it to you in an email and you
can read all thats een said today.
Emma - 12/6/13 9:31 PM:Will send it straight away,
Sascha - 12/6/13 9:31 PM:Thank you Emma
Sascha - 12/6/13 9:33 PM:Nothing against you. You did a very good job.
Emma - 12/6/13 9:34 PM:Chat history sent please read it trough and let
me know when you got informed that you can cashout the bonus.
Sascha - 12/6/13 9:36 PM:Chat received, thank you
Sascha - 12/6/13 9:36 PM:Have a good evening
Emma - 12/6/13 9:37 PM:"The wagering requirements and the withdrawal
limits for free money can vary from promotion to promotion. Please
contact customer support, or click the (i) on the acceptance of the free
money, to see the exact terms and conditions regarding that particular
offer, including any wagering requirements.
If you are uncertain regarding the conditions of any of our special
offers or promotions, you can contact our support team who will be happy
to answer all your questions."
Emma - 12/6/13 9:37 PM:From the terms and conditions
Sascha - 12/6/13 9:41 PM:It`s not a free money promotion we talking
about. We talk about a welcome bonus. If this one failed you are some
shitheads. I don`t understand why you give free money first and then
it`s nothing more than a bonus. I ask your rep at Casinomeister in a few
minutes.
Alexander - 12/6/13 9:42 PM:Hello Sasha
Sascha - 12/6/13 9:42 PM:Hi Alexander
Alexander - 12/6/13 9:43 PM:I'm sorry you feel that way, we are just
trying to help you, I understand your frustration, but this is the rules
we have regarding the welcome offer with no wagering
Sascha - 12/6/13 9:46 PM:Ok, I understand the rules and I have no
frustration anymore. But please tell your CS to tell the truth about
free welcome bonus.
Sascha - 12/6/13 9:47 PM:especially they come from switzerland
Alexander - 12/6/13 9:47 PM:I'm sure we all do, we are happy to answer
all questions
Sascha - 12/6/13 9:50 PM:Whatever, to me was never told that this bonus
is slimy
Sascha - 12/6/13 9:50 PM:But it`s ok
Sascha - 12/6/13 9:51 PM:I will never come back
Alexander - 12/6/13 9:51 PM:Okay perfect, just let me know if you need
any help, and I'll be happy to help
Alexander - 12/6/13 9:51 PM:I'm sorry to hear that Sasha
Sascha - 12/6/13 9:52 PM:My name is SASCHA not SASHA
Alexander - 12/6/13 9:52 PM:I apologize, it was a mistake, my bad
Sascha - 12/6/13 9:53 PM:And what is perfect please'
Sascha - 12/6/13 9:54 PM:can you please give me a copy of this chat?
Alexander - 12/6/13 9:54 PM:Would you like another copy? Of this latest
conversation then?
Sascha - 12/6/13 9:55 PM:yes please

 

[gagamel]

Nobody said to me, that the bonus is a phantom bonus. I don`t speak french, most people in the world don`t speak french. I don`t know. If the rep of this side don`t talk with me I will never come again. Ende und aus.

 

[gagamel]

I play a lot of casinos, but I will never play a casino not accredted by CM. For sure

 

[PaaskeDenmark]

Played and lost, tried to make a withdrawl. But what a surprise, the bonus I took was a phantom bonus, not free money. I will never play again there, because CS always talk about free money and CS said to me that the T/M are in frech and she can`t speak that language.
However I have the chats, if you like to see them, no problem, It`s probably not a bad casino but not a casino I prefer.

I regards to you asking if you were bad??

YES

To start off with using Casinomeister and the Rep here in chat to try and persuade your way through is just WRONG.
And using "SHITHEADS" you gotta be kidding me. How about growing up?

And to your crying about a free bonus that is not free? WTF......

You were to you would be given a no wager requirements bonus (that is basically free). And yes the bonus is phantom (not cashable) What do you expect? that the casino gives you €100 free and then think you can withdraw everything?

I have not even wasted reading everything from your pages of chat as well but can only say I really do not understand what you are actually upset about here.

 

[gagamel]

I`m really sorry for my postings today. Had a bad day. Sorry.

 

[PaaskeDenmark]

I`m really sorry for my postings today. Had a bad day. Sorry.

Thanks for your apology and thanks for pm as well It is Christmas month so I should be in better mood and Christmas Spirit so will also like to apologize for my bit harsh outburst

 

[gagamel]

No more problems with Paaske.
And thank you

 

[gagamel]

Well, after cooling down and understand the bonus I have to say, that I will come back to Tropezia.
CS was really friendly although I had an impertinent behaviour, sorry for that.
The selection of games is really huge. Tomorrow I will sent them my verification documents. If this works without problems this place should be a nice one to play at. The only negative thing so far: 100 minimum for a cash out.

 

[bowki]

I wanted to try Tropezia, but after reading here and in den T&Cs i am more than confused:

you will be glad to hear that we have lowered the Wagering Requirements not so long ago. It is currently 20 x bonus+deposit. Bonus terms are on the bottom of the promotions page.

On the website it says:



So what? 20x B+D or 35x?

One more thing i noticed there are different bonus offers on the site. I marked it yellow



100%? 200%?

Maybe i wait a few months and have a look at it again.

 

[luckysox]

I wanted to try Tropezia, but after reading here and in den T&Cs i am more than confused:


On the website it says:

So what? 20x B+D or 35x?

One more thing i noticed there are different bonus offers on the site. I marked it yellow

100%? 200%?

Maybe i wait a few months and have a look at it again.

Hey bowki!
thank you for pointing that out, will have it updated shortly! The wagering requirements for Germans are 20x bonus+deposit.
And your welcome bonus is 200%
Welcome in!

 

[bowki]

Hi Luckysox,

thanks for your answer. Registered to the Casino to find out i cant use skrill for my deposit.

My Visa takes sky high fees for gambling related transactions and i dont want to open another ewallet. So im sorry to say, but thats it with Tropezia for me

 

[SirWegs]

Hi Luckysox,

thanks for your answer. Registered to the Casino to find out i cant use skrill for my deposit.

My Visa takes sky high fees for gambling related transactions and i dont want to open another ewallet. So im sorry to say, but thats it with Tropezia for me

I believe SKRILL blocks transactions from Germany if the company doesnt have a EU gaming license. I believe Topezia has its license in Curacao. Please correct me if Im wrong?