Baptism by Fire - success SlotsMillion - sister casino to Tropezia Palace

[Azzurri]

Hey,
the official release of the campaign is at 3 o'clock central european time, Maltese time
I see that you are eager so I will tell you that I believe that the free spins should be activated right after lunch today, between 1 and 2 central european time.

You need to log in, go to your lobby and accept the free spins to activate them. Then open the game in real mode and spin away!

Thanks Sox.

Can you also please respond to my questions regarding the phone calls?

Thanks.

 

[luckysox]

Thanks Sox.

Can you also please respond to my questions regarding the phone calls?

Thanks.

Of course, that is what I am looking into actually.
Not having your username, I have a about 95% correct account and I only see one logged phone call. I am looking around and asking around to see if several agents called and your call got multiplied. There is no PLAN to call you to death

 

[Oxygen]

And here's my story...

I registered at Slots Million the previous night, made 75 Euro deposit with my VISA card and started to play. I DID NOT claim any bonuses, since I never do that.

I managed to rise my money to 790 Euro and I thought to myself that's a decent win and I should stop. I wanted to request withdrawal and then really big problem appeared. There was division on Real Money (240 Euro) and Bonus Money (550 Euro)! I was really confused, angry, tired.

I tried to use Live Chat, bo they work only 10:00-24:00, so it was closed. I wrote e-mail, but didn't get response. Fortunately Live Chat works now and I was told, that there is major issue on my account, my winnings should not be bonus money, but real money. They were sorry, but it may take few days to resolve this situation.

Now, I can't play any games (errors), my real money is 0 (I lost this 240 Euro, because I wanted to check what is wrong with this 'real' and 'bonus' section and I finally lost my 'real' money). But I still have my 'bonus money', which should be real money for me and I would like to withdraw these funds... In the nearest future.

I only played Immortal Romance (MGS) and Great Blue (Playtech).

Although they have very nice site, lots of software providers, my first experience was/is pretty bad.

 

[hedgehok]

(...)There is no PLAN to call you to death

Regarding phone calls from online casinos there are two fractions of customers:
1) customers who don't bother/are okay with phone calls
2) customers that don't like phone calls from OC at all

There is a certain propability that type 2 customers will not play again at your house because they just want to live in their parallel OC world and calling them is a very unwelcome interruption of privacy.
At least check via email before you make such calls if its fine with the customers because its rather unusual nowadays.

 

[luckysox]

And here's my story...

I registered at Slots Million the previous night, made 75 Euro deposit with my VISA card and started to play. I DID NOT claim any bonuses, since I never do that.

I managed to rise my money to 790 Euro and I thought to myself that's a decent win and I should stop. I wanted to request withdrawal and then really big problem appeared. There was division on Real Money (240 Euro) and Bonus Money (550 Euro)! I was really confused, angry, tired.

I tried to use Live Chat, bo they work only 10:00-24:00, so it was closed. I wrote e-mail, but didn't get response. Fortunately Live Chat works now and I was told, that there is major issue on my account, my winnings should not be bonus money, but real money. They were sorry, but it may take few days to resolve this situation.

Now, I can't play any games (errors), my real money is 0 (I lost this 240 Euro, because I wanted to check what is wrong with this 'real' and 'bonus' section and I finally lost my 'real' money). But I still have my 'bonus money', which should be real money for me and I would like to withdraw these funds... In the nearest future.

I only played Immortal Romance (MGS) and Great Blue (Playtech).

Although they have very nice site, lots of software providers, my first experience was/is pretty bad.

Hi Oxygen!
Nice run on your first deposit but oh my, what a bug you ran into. To be honest you are the first player that this has happened to. I am traveling over the weekend, will try and call few people now to find out more info about this. Hang tight, will get back to you with more details!

 

[luckysox]

And here's my story...

I registered at Slots Million the previous night, made 75 Euro deposit with my VISA card and started to play. I DID NOT claim any bonuses, since I never do that.

I managed to rise my money to 790 Euro and I thought to myself that's a decent win and I should stop. I wanted to request withdrawal and then really big problem appeared. There was division on Real Money (240 Euro) and Bonus Money (550 Euro)! I was really confused, angry, tired.

I tried to use Live Chat, bo they work only 10:00-24:00, so it was closed. I wrote e-mail, but didn't get response. Fortunately Live Chat works now and I was told, that there is major issue on my account, my winnings should not be bonus money, but real money. They were sorry, but it may take few days to resolve this situation.

Now, I can't play any games (errors), my real money is 0 (I lost this 240 Euro, because I wanted to check what is wrong with this 'real' and 'bonus' section and I finally lost my 'real' money). But I still have my 'bonus money', which should be real money for me and I would like to withdraw these funds... In the nearest future.

I only played Immortal Romance (MGS) and Great Blue (Playtech).

Although they have very nice site, lots of software providers, my first experience was/is pretty bad.

Hello again,
so I just found out that they identified the issue and solved it. Your balance should be accessible and of course, as real money.
Overall, what did you think of the casino? Any feedback is very welcome.
Cheers!

 

[Oxygen]

Update to my experience with SlotsMillion:

Thanks to luckysox the issue with 'bonus money' and 'real money' was quickly fixed. I was angry before, because on Live Chat I was told that it probably would take days to resolve this matter.

Now I requested withdrawal (I only saw one option - wire transfer, although I used Visa card to make deposit) and I was told that it would be processed on Monday. That's nice.

Luckysox, as soon as you fix some issues (games often disconnects from gaming server, at least these ones, which I played mostly - MGS and Playtech Software, this bonus, real money weird situation and lack of withdrawal methods - maybe it's only my problem, I don't know, but I see only wire transfer, lack of table games, roulettes - but I think it was intentionally made since your name is SlotsMillion), I think your site will be great.

It has huge potential, because there are above 1k games from different providers. And it seems that your support really takes care about resolving users issues. If you process withdrawals quickly, I think you can have a lot of loyal users in near future.

 

[psychogene]

They called me up last Sunday around 8pm which I did not pick up as I was driving at the time. When I saw it was a private number I could not tell who it was from because over the last month I had received so many private number calls from Spin Palace I was hoping it wasn't them as I had asked them to suspend my account indefinitely and to stop calling me at stupid times!

Realized it was SlotsMillion when I saw the corresponding e-mail so what I did was log onto their site and spoke to a CS because I knew this was about the missing free spin win of $12 or so being credited to my account. I asked the CS officer what the call was about and she said it was about the freespins and she asked permission to discuss it via live chat or phone call and I think her preferred method was phone call. So I said yeah call me its fine because I ready to receive a call and this was coming to Sunday midnight for me, Australian Time.

I spoke to CS and she was quite nice and understanding when I said I would like if anything needs to be discussed in the future to be done through e-mail or livechat because of the timezone difference of Malta and Australia I would rather not be talking to CS or anyone about online casino issues Sunday evening. So I would suggest SlotsMillion add some sort of preferred method of contact such as e-mail, livechat or phone call for people who are in different timezones it would really help!

Also, my phone has been ringing non stop, and I don't answer private numbers, nor answer my phone when with company. If a message is left I return the call later.

So my phone is ringing non stop, and no message is left after any call. As I rarely receive calls from private numbers, I was thinking to myself who could it be, and then I receive an email from Slotsmillion saying they have been trying to call and will continue to try.

One of my biggest pet hates is being called by casinos, especially in an aggressive manner like this.

Can I ask what was so important that you would have to continually try ringing me, and couldn't be communicated to me via email like every other casino I play at?

Sorry to say, but this was incredibly annoying, and not to mention embarrassing and disruptive personally, when I'm trying to socialize with family and friends.

Unless you are on fire and need emergency assistance, there is no reason at all to be contacting customers via phone in an online world.

Please advise if this is common practice likely to continue, as it will determine my decision to remain a customer.

Thanks.

 

[docentore]

Quick update - I've received phone call on Friday with message that the issue was resolved and my account was credited with missing winnings. Thanks. Will give casino another go, love the choice of slots

 

[spoton]

The site could need some proofreading on the Norwegian part. The language and typos makes me think "google-translate" or some kind of weird blog that was translated in 10 mins

Other than that, nice selection of games. If you could get WMS aswell it would be really sweet.

 

[luckysox]

The site could need some proofreading on the Norwegian part. The language and typos makes me think "google-translate" or some kind of weird blog that was translated in 10 mins

Other than that, nice selection of games. If you could get WMS aswell it would be really sweet.

Hi spoton!
Thank you for the feedback, we have already started to work on it!
We have a meeting with WMS in a week, so who knows, maybe they will be the next provider we integrate. Which are your personal favorites and in which order?Cheers!

 

[homerbert]

Had 20 eur on skrill, so decided to try this guys(registered last week). Forget password - reset password email do not come(couple of times).
Live chat:
The live chat is open between 10.00 and 24.00. If you need to contact us outside of these hours, click on "Email", or write us at support@slotsmillion.com.
I believe 17:00 UK time is inside these hours - but no one. Sent email - 3 hours no reply.
Played at guts and lost.
I'll try them anyway, but this is just not the best starting experience...
Edit:
3 minutes after post link comes aaaaaaaaand:

This link has expired or broken, please try again or contact support who will be happy to help.

second come in 10 mins, same error..

 

[spoton]

Hi spoton!
Thank you for the feedback, we have already started to work on it!
We have a meeting with WMS in a week, so who knows, maybe they will be the next provider we integrate. Which are your personal favorites and in which order?Cheers!

Nice to hear .

I think Raging Rhino must be the WMS game I like the most, followed by Elvis, and Ruby Slippers. Eventhough I never win very much on the Wizard Of Oz games they give me a feeling of being in some kind of fairytale with all the different functions and stuff .
That being that said this list could go on forever. In my opinion there are no online supplier that matches WMS when it comes to originality and entertainment of the games. I feel they can be a bit tough on the balance something though

Hope you will be able to sort something out with them.

The only negative thing I have experienced with their games must be that they can be somewhat unstable and laggy, something which I have experienced over several casinos carrying their games. But I guess it's not that long since Jackpot Party were the only one carrying them, so might be some teething problems or so.

 

[bruinsdude]

1000+ Games, are you kidding me??

I feel like a kid in a candy store when I come to the site. I mean there are Playtech games that I tried before finding Casinomeister, and was naïve enough to play at some shady outfits that only provided Playtech. Hulk SMASH....lol.
I really could get used to a place like this for sure, once I am done my self imposed "break" from depositing.

One quick question, when I do go to the site to drool and daydream a little, I get the following computer error. Not the most tech savvy, could you advise if there is any reason for alarm? It says the certificate can't be verified, and they cannot guarantee I will be able to play here on any future versions of Chrome. Is there another browser you recommend?

 

[Azzurri]

Try Firefox, most games will work on that.

 

[luckysox]

Had 20 eur on skrill, so decided to try this guys(registered last week). Forget password - reset password email do not come(couple of times).
Live chat:
The live chat is open between 10.00 and 24.00. If you need to contact us outside of these hours, click on "Email", or write us at support@slotsmillion.com.
I believe 17:00 UK time is inside these hours - but no one. Sent email - 3 hours no reply.
Played at guts and lost.
I'll try them anyway, but this is just not the best starting experience...
Edit:
3 minutes after post link comes aaaaaaaaand:

second come in 10 mins, same error..

Good morning homerbert!

This sucks, I am sorry. Can you please message me your username and we will look into it right away. We have not received other complaints about this so I am curious what it could be. The only one related to password recovery was an expired token because the link only lasts for 30 minutes.
We will sort it out!
Cheers!

 

[luckysox]

I feel like a kid in a candy store when I come to the site. I mean there are Playtech games that I tried before finding Casinomeister, and was naïve enough to play at some shady outfits that only provided Playtech. Hulk SMASH....lol.
I really could get used to a place like this for sure, once I am done my self imposed "break" from depositing.

One quick question, when I do go to the site to drool and daydream a little, I get the following computer error. Not the most tech savvy, could you advise if there is any reason for alarm? It says the certificate can't be verified, and they cannot guarantee I will be able to play here on any future versions of Chrome. Is there another browser you recommend?

View attachment 52302

Hi bruinsdude,
I will ask our tech why that message regarding the certification is displayed and what it means.

 

[bruinsdude]

First Impressions

I couldn't wait, so I broke down and cheated on my current "break" from depositing online to try them out with a small deposit. I see a lot of promise here. Deposit gone without trying any of the games I deposited to play in the first place (Playtech).
I think there are serious issues that need fixing before I will invest in another deposit, but if they can iron out the rough patches this site has legs! Customer service is the cornerstone of any outfit IMO, before all else, and with that portion they hit a home run! The gameplay experience needs attention asap. It is fine to offer and promote over 1000 games and multiple brands, but ensure they are working well before going live


Pro's

Easy to use bonus opt-in system
Easy to use deposit function
Great chat customer service, and they phoned me when I asked

Cons

Cannot get any Playtech games to work
Cannot get some Rival games to work
Serious lag on all other games

 

[luckysox]

I couldn't wait, so I broke down and cheated on my current "break" from depositing online to try them out with a small deposit. I see a lot of promise here. Deposit gone without trying any of the games I deposited to play in the first place (Playtech).
I think there are serious issues that need fixing before I will invest in another deposit, but if they can iron out the rough patches this site has legs! Customer service is the cornerstone of any outfit IMO, before all else, and with that portion they hit a home run! The gameplay experience needs attention asap. It is fine to offer and promote over 1000 games and multiple brands, but ensure they are working well before going live


Pro's

Easy to use bonus opt-in system
Easy to use deposit function
Great chat customer service, and they phoned me when I asked

Cons

Cannot get any Playtech games to work
Cannot get some Rival games to work
Serious lag on all other games

Woot Woot!
Thank you for your feedback and thank you for trying us out. Playtech software has been in scheduled maintenance so you picked the worst time to try them!

Rival has been notoriously slow on many sites, not just with us, we are working really hard to try and improve the performance of Rival. It does not only depend on us, so it takes time to get these large scale improvements through which will make a difference.

Trust me, we are working full-on on improving the game experience as that is the most important thing to our players. We are already making huge performance improvements every 4 to 5 days, and will continue to do so.

We love slots, we love all these games, and I can easily say that we are proper geeks who fight over who gets the Invisible Man iphone case (i got one! ), or the Gladiator mouse pad, or any other goodie that suppliers send over to us from time to time. Do not worry, we strive to deliver the best experience, and we will.

 

[luckysox]

Any news about this neteller security code issue? Or is anything getting done to it?

Hello everyone!

I have an update that the Neteller security code task has been completed and tested.

1. The password is not shown but the characters are indicated with asterisks *******
2. You can save your encrypted password for future use.
3. You can un-save your password if you'd like.

Done. What's next?

 

[Tirilej]

Done. What's next?

I don't know if it's been asked before in this thread, but why only euro?

It's expensive enough to play as you might know, so this extra I don't want to pay.
I have my Neteller account in usd so I would like to be able to use that.

Any chance for more options?

 

[spintee]

Hello everyone!

I have an update that the Neteller security code task has been completed and tested.

1. The password is not shown but the characters are indicated with asterisks *******
2. You can save your encrypted password for future use.
3. You can un-save your password if you'd like.

Done. What's next?

U.K

 

[luckysox]

I don't know if it's been asked before in this thread, but why only euro?

It's expensive enough to play as you might know, so this extra I don't want to pay.
I have my Neteller account in usd so I would like to be able to use that.

Any chance for more options?

Not a problem!
Questions:
1. Have you opened an account already?
2. Have you made a deposit?

 

[Tirilej]

Not a problem!
Questions:
1. Have you opened an account already?
2. Have you made a deposit?

I stopped when I only had euro as an option. You mean you just tricked me?:

 

[luckysox]

I stopped when I only had euro as an option. You mean you just tricked me?:

Since you are from Sweden, Euro is a standard, that is why you are presented that option. It is not common for Europeans to ask for USD or other currency accounts. However, it is not a problem:

1. Open an account
2. Contact customer services to change your account to desired currency
3. Deposit a million