slotocash voided 12,400 win

OK a few issues to address here, firstly in response to Slotster, regarding the game logs there was an error on the first export due to incorrect filters being selected and on noticing the problem the correct logs were provided and yes Nifty29 you are correct these were not provided by me. I will be in London and will be attending Waxy O'Connors CM meeting so I look forward to introducing myself to CM members.

FYI All deposits made at the casino by the OP were paid back in full.We have not accused the OP of being fraudulant only that he broke the terms and conditions of the bonus.

Regarding the jackpot won yes this was requested to be put back into the pool and we await RTG to action this request.

With regards to the gambling grumbles thread as I said before we will not post all information relating to this issue but I discussed this directly with them and should the player PAB I will provide the same information to CM.

Nifty29 what unresovled issues do you have with Sloto'Cash please PM me.

Best Regard

Ms Sloto
 
Slotocash is Not Recommended at Casinomeister.
Ms sloto,

Issues with bonuses crop up frequently. I am hoping that you can request the software supplier to add some features ie limit bet sizes (in your case $6.50) while a bonus is active and black out excluded games, also while a bonus is active. I am sure the rogue casinos wopnt want this but your casino is in the 'clean' category so I hope you can start the ball rolling by opening discussions with them.
 
In the interest of fair disclosure, I want to point out that I complained in a recent thread about receiving $25 less than the expected amount in a payout from Slotocash. They remedied the situation to my satisfaction.

I'll also note that the $6.50 betting restriction is listed clearly on all bonus related emails that I get from them. Not that clarity of the rule was ever an issue in this specific complaint ... but I don't think it's fair to conclude that Slotocash is taking active steps to screw over their players.
 
few questions to I-Gaming Industry Representative

Since the casino stopped answering my emails maybe the I-Gaming Industry Representative would be so kind to answer my questions on this forum.

1 – Is there actually a feature that causes the lines to be changed to max line when the player comes back from the cashier?

2 – Is it possible that this what causes me to gamble 20$ while my intention was to gamble 6$ as I did with the rest of the wagering of my fifth deposit and the first 4 four deposits I made at the casino?

3 – Do you accept that increasing the bet gave me no advantage whatsoever since at that point I already had a balance of around 12,000$ and the wagering left was around 3,500$

Please post your answers in this forum. I hereby allow you to disclose every information regarding my activity in the casino (beside personal data of course).
 
I'm not the rep, but....


RTG software is designed to reset to max lines each time you close out a game. The bet amount will remain the same, but the number of lines will go back to max lines. You had to know this since you had to change the number of lines each time you switched games...you had to change from 20 lines to 6 lines when you entered Red Sands, 20 lines to 6 lines when you entered T-Rex, etc. Each time you made a deposit and entered a game you had to change the number of lines you wished to play. It doesn;t matter if you go to the cashier, if you log out of the casino, or if you change games...the RTG SOFTWARE resets the number of lines back to max lines not the cashier.

And yes, this is what caused you to bet $20 instead of $6. And no, it probably didn't give you ANY advantage (it actually probably hindered you). But the fact of the matter...Because you didn't pay attention to how many lines you were playing, you exceeded the max bet rule which voided out any winnings when you set the game on autoplay. If you had caught the mistake after 3,4, possibly even 10 spins, the casino may have said it WAS a mistake and let you off. BUT 177 spins is a lot of spins to say it was an accident. I feel badly for you, I truly wish you were able to collect.
 
OK a few issues to address here, firstly in response to Slotster, regarding the game logs there was an error on the first export due to incorrect filters being selected and on noticing the problem the correct logs were provided and yes Nifty29 you are correct these were not provided by me. I will be in London and will be attending Waxy O'Connors CM meeting so I look forward to introducing myself to CM members.

FYI All deposits made at the casino by the OP were paid back in full.We have not accused the OP of being fraudulant only that he broke the terms and conditions of the bonus.

Regarding the jackpot won yes this was requested to be put back into the pool and we await RTG to action this request.

With regards to the gambling grumbles thread as I said before we will not post all information relating to this issue but I discussed this directly with them and should the player PAB I will provide the same information to CM.

Nifty29 what unresovled issues do you have with Sloto'Cash please PM me.

Best Regard

Ms Sloto


The same was true of the other case, yet he was offered the balance back subject to additional wagering, so exceptions can be made. This player argues that he has deposited again and again, and had always kept within this rule until a single careless error after winning the RJ caused him to fail to check that upon returning to the game, it was still betting $6. With autoplay set, the computer plays the game, so he was not deliberately making 177 spins rather than 23, it was simply a matter of the time elapsed between setting the game and returning to the PC.

Maybe it was just a case of him thinking "right, 3500 left of wagering, that will take half an hour on autoplay, so I'll go and have a cuppa/ watch telly/ do the washing up, etc."

The other case is more worrying. There was no max bet term in place at the time, so although the player's betting was agressive, it was not against the terms. There was no specific term that allowed bets at $50 followed by bets at $20 to be declared void, even though a $6.50 max bet term was added later to remedy this situation, so that no other players could play like this.

Gambling Grumbles will publish all evidence, so if something was discussed with them about this case, it would appear in their report. This usually means operators will NOT discuss cases that they would with Max or Bryan.

The kinds of evidence that casinos don't show in public is that relating to fraud, so the implication is that the Gambling Grumbles case had an element of fraud about it in addition to it simply being a player that started off betting $50, and then ending up on $20.

Players doing their best to beat the house is NOT the same as fraud. I see no term anywhere that says players have to switch off their common sense before they play, and it is this common sense that tells a player that after they have had a decent win, they should try to actually cash it out, rather than be one of those that carelessly play it all back, and then post about how stupid they have been in getting carried away.

The OP's mistake could have cost him the lot. He went away thinking he was on $6 spins, and had he left it too long, he could have come back to the message "autoplay stopped, insufficient funds for this bet".

Cases like this suggest that mistakes are treated the same way as deliberate acts, which is often harshly.

When it is the other way around, and casinos make a genuine mistake that gets them harsh treatment on the forums, they ask for understanding on the grounds that it was just that, a mistake, and they did not intend to act in bad faith. If casinos want this kind of understanding shown towards them in the forums, they need to show that players are granted the same understanding when the mistake is from them.

Without this, we get the "one rule for us, another rule for them" impression, and this results in little sympathy for operators that make a genuine mistake that makes them look like they intended to do it for more sinister reasons. There is scant sympathy for this player, because he should have had enough experience to know what happened, and should therefore never have made such an error. The same can be said of operators, they are in the business, so if THEY make a simple error, they should be shown no leeway either as they too "should have known better".

Expecting operators to abide by the same standards as their customers shouldn't even be something that has to be argued about, it should be an accepted requirement.
 
Thanks ksech the information you provided is correct.

Star12War, we did respond to your last email and in answer to your other questions, when you hit the jackpot you still had not met the wagering requirements so the total amount was not cashable at that stage. You increased your balance considerably by increasing your bet to $20.

vinylweatherman, gambling grumbles did not publish all the information by our request.

Best Regards

Ms Sloto
 
Dear Ms Sloto,

I asked three simple yes/no questions but I am afraid you were not answering them at all. Please read them again and try to answer.

And while doing so please take a minute to think whether the confiscation of the winnings was due to any unethical/abusive/fraudulent activity or whether it is just a technical issue the casino is holding to.

Thank you.
 
And while doing so please take a minute to think whether the confiscation of the winnings was due to any unethical/abusive/fraudulent activity or whether it is just a technical issue the casino is holding to.
It's not a "technical issue"; YOU pressed the "spin" button - YOU broke the rules.

I'm sorry, I really am, and I wish you could get paid your money, but as others (mainly Nifty :rolleyes:) have pointed out ad infinitum in this thread, if they make an exception for you in this case they would be setting a president for loads of other players to "accidentally" break the rules and expect to get those rules waived because you "got away with it" so why can't they?

The casinos (in general) have to draw the line somewhere - otherwise what is the point of them having ANY rules?
You made a mistake. Bad luck. Join the club!
Now get over it and move on.

KK
 
Thanks ksech the information you provided is correct.

Star12War, we did respond to your last email and in answer to your other questions, when you hit the jackpot you still had not met the wagering requirements so the total amount was not cashable at that stage. You increased your balance considerably by increasing your bet to $20.

vinylweatherman, gambling grumbles did not publish all the information by our request.

Best Regards

Ms Sloto

This is a bit "new". Opinion seemed to be that the win was the RJ, and no benefit was gained from the later wagering at $20. Things are different if the mistake lead to substantial benefits that would not have been realised had the bets remained at $6.

The Gambling Grumbles case seems to reveal that Gambling Grumbles DO withhold information that an operator has given them. I thought that they said they will publish what they use in deciding the case, which is why many operators just don't cooperate, and we end up with rather one sided presentations. They certainly DID publish the details of the playing patterns, that it was $50 to start, reducing to $20 to finish off the WR after a substantial gain. It is also pointed out that this was not against the bonus terms at the time, although it would be now.

The current case, although in breach of the terms, is still being dealt with by confiscation of EVERYTHING, whereas confiscation should be got rid of in favour of some other sanction, even if that is 100x WR on the illicit proceeds of a breach of terms, followed by a bonus ban.

It is the headline "winnings confiscated" that shows the industry in a bad light, and makes other players wary who only see what they are allowed to see about the issue, which may not be the whole story. "winnings adjusted to reflect a breach" is less emotive, and thus less damaging to the industry.

The other case is worrying because an operator can claim a winning player is a "professional gambler", and void winnings purely on this basis. To others, it just looks like once you get too savvy, you are deemed a professional for no reason other than you have played well, not because you actually treat gambling as your profession. Any experienced player, even though they treat it as a hobby, even when it takes up a major portion of their time, is at risk of arbitrarily being deemed a professional once they reach a certain standard in their ability to play and manage their bankroll.

In fact, A level maths (pre university standard, equivalent to "high school") is enough knowledge to beat the house when promotions are taken into account. A degree in maths is enough to not get CAUGHT doing it.

They say "a little knowledge is a dangerous thing", and this seems the case when players en masse follow a strategy posted on some major bonus hunting website, making them all appear to be part of a syndicate, even if all they are is followers of the same published strategy.

With a little more knowledge, you would NOT play by rote a published strategy that everybody else is being told to try, and from which the affiliate producing the site stands to pocket more commission the more players they can attract to try said strategy where they "cannot lose".

If I had read that complaint, yet Sloto had NOT added a $6.50 max bet term, the LAST thing I would do is try the same kind of strategy, even if I knew it could work. If anything, I would try the reduced lines strategy, but not like the OP using the wrong slot;) If I hit big, I would stick at the $6 level, knowing that a drop to around a third of the starting bet might be viewed as "grinding out WR".

The other thing I try to do is avoid winning from the SUB, so I play a pretty conservative game then, and usually bust out. This means I am NOT choosing a casino based on how big the SUB is, but on how well loyalty seems to be rewarded. Unfortunately, only a minority seem to appreciate regular players to anything approaching the degree with which they seem to appreciate new players taking on the SUB.

The Sloto SUB is too big, and too complicated, and there is little sign of what comes beyond the first 7 deposits. You can get their "VIP bonus" of 400% up to $2000 by nothing more than depositing $500 in one go, and at a stage where the casino has no idea who you are, a genuine high roller, or someone who will advantage play that bonus, and never return. They STILL don't know if the player wins from the bonus, because if they get the run around because they are thought to be going to "hit & run", it will be a self fulfilling prophesy because they WILL run because they got messed around after winning, rather than it being their intent all along.

I also noted that their is a slots bonus that bans "Real Series video slots", which is almost ALL of the slots one now finds in an RTG casino. There used to be around half a dozen "classic slots", but around half of these got pulled a few years ago, and nothing new in that range has been released since. It would seem that such a bonus would be valid on only 4 games out of over 100 on offer.
 
Since the casino stopped answering my emails maybe the I-Gaming Industry Representative would be so kind to answer my questions on this forum.

1 – Is there actually a feature that causes the lines to be changed to max line when the player comes back from the cashier?

2 – Is it possible that this what causes me to gamble 20$ while my intention was to gamble 6$ as I did with the rest of the wagering of my fifth deposit and the first 4 four deposits I made at the casino?

3 – Do you accept that increasing the bet gave me no advantage whatsoever since at that point I already had a balance of around 12,000$ and the wagering left was around 3,500$

Please post your answers in this forum. I hereby allow you to disclose every information regarding my activity in the casino (beside personal data of course).

Are you actually saying you didnt know the slot automatically adjusts to max line bet once you re-enter it after wandering elsewhere?
 
Are you actually saying you didnt know the slot automatically adjusts to max line bet once you re-enter it after wandering elsewhere?

Well, Ms Sloto has already told us that 3) is false by saying that he made substantial gains from the $20 spins. Before this, it seemed to be accepted that all his cashout came from the earlier RJ, and that betting at $20 only served to increase the risk of losing much of it back.

Perhaps the OP could go into detail about the evolution of the mistake that lead to him starting autoplay on max lines by accident, and then only noticed after 177 spins. It is being assumed that he left the PC and did something else, but what, where, why, and for how long. He knew he had 3500 worth of wagering to complete, and decided to set autoplay up to do this. What actual settings were used?

If done mathematically, and assuming $6 bets, $3500 WR would take 583 spins. With $20 bets, it would take 175. The OP returned to the PC after 177 spins had been played, presumably in order to check progress. It was then that he first noticed the bet had been $20 all along, rather than the $6 he had thought he had it set to.

If I was doing this, I would use the setting "stop after 500 spins". However, if it was a game where any bonus round would stop further autoplay, I would make regular checks throughout to see if this had happened, and if so, return to the cashier and recalculate the setting needed to complete the remaining WR. When a bonus round is triggered, the number of spins is no longer displayed, so checking the WR tracker is the only way to know what setting to use for the next autoplay session.

As this method requires frequent trips to the cashier and back, the experience of returning to find the slot back on max lines, and having to readjust this, would be a very common one.

To make this kind of mistake is one of those embarrassing "schoolboy errors" that makes one angry with oneself, and therefore wanting to shift the blame elsewhere. This is where we get the saying "A bad workman always blames his tools", often used in reply to someone who has made an embarrassing blunder, but clumsily tries to blame something else, preferrably something that can't argue back. In this case, it's the software's fault for doing what it has always done.

The best the OP could have got out of this is a "goodwill gesture" from Ms Sloto, which is what the player who made 23 spins was able to negotiate, and accepted as a fair settlement. The OP hasn't managed to get such an offer, but even if he had, the WR would have been pretty much impossible, but he would have been in the position of either accepting it, or losing the sympathy of those still fighting for something other than a confiscation on his behalf.

The OP simply getting paid the 12400 was never going to happen.

This discussion has also thrown some more light on the long running saga of the Rival bonus bannings, which seemed an arbitrary ban on any player that ever won, no matter how little. Ms Sloto came under fire for carrying this system over to RTG, rather than making a fresh start.

It's possible that had the OP not broken the rules, he would have got his 12400, but then been banned from further bonuses, and it would have looked like he was bonus banned simply for hitting a RJ, even though no terms were broken.
 
still waiting for ms sloto

t's a little disappointing Ms Sloto is ignoring my public questions.

Don't you think Ms Sloto that the least you can do after confiscating my winnings is to answer my questions? Or maybe you prefer other people to answer these questions for you? Well, it seems there are few volunteers for that…

As for the questions of chuchu59 and vinylweatherman, well, I was surprised to receive the casino email saying I made a bet of over 6.50$ and after checking the game log I think I know what happened.

After about 4,000$ of wagering I checked the cashier, found out I was about 3,500 wagering short so I came back to the slots, I was sure the bet was 6$ per line and therefore I put it to auto play 500 rounds. I guess it turned out I wagered 10,000$ (500 times 20) while all I had to do was 3,500$.

The first 177 spins were considered a violation of the t&c while the remaining 323 spins were done after the wagering was completed.

As you can see I am trying to answer all the questions that are brought up in this forum while Ms Sloto is apparently adapting a different policy.
 
t's a little disappointing Ms Sloto is ignoring my public questions.

Don't you think Ms Sloto that the least you can do after confiscating my winnings is to answer my questions? Or maybe you prefer other people to answer these questions for you? Well, it seems there are few volunteers for that…

As for the questions of chuchu59 and vinylweatherman, well, I was surprised to receive the casino email saying I made a bet of over 6.50$ and after checking the game log I think I know what happened.

After about 4,000$ of wagering I checked the cashier, found out I was about 3,500 wagering short so I came back to the slots, I was sure the bet was 6$ per line and therefore I put it to auto play 500 rounds. I guess it turned out I wagered 10,000$ (500 times 20) while all I had to do was 3,500$.

The first 177 spins were considered a violation of the t&c while the remaining 323 spins were done after the wagering was completed.

As you can see I am trying to answer all the questions that are brought up in this forum while Ms Sloto is apparently adapting a different policy.

I am pretty sure you yourself dont know what you are posting. You came back to the slots and are sure you are betting $6 per line. WTF? First, if it were $1 per line it must have showed $20 per spin/bet as all players that have played at rtg will attest to yet you say you saw $6. Please try to present your case in detail as Vinylweatherman suggested at the same time telling us whether you won the random jackpot during the $6 spins or the $20 spins and whether you profited from the $20 spins. nIt would also help if you would stop accusing ms sloto of not answering you as apparently you havent divulged all the facts of the case yourself.
 
All this person is doing now is pulling "facts/information" from other members posts and using the information in his/her post, making it look as if he/she knows what he/she is talking about. The 'story' keeps changing, so who knows what the actual truth is now.:confused:

Ms Sloto confirmed my post as being factual, but the OP chose to a) not read it, b)did read it, but chose to ignore it, c)wasn't really interested in hearing the truth, or d)is hoping by continuing this litany of "its the cashiers fault", Ms Sloto will relent and pay the player.

Personally, I think this thread has run its course and it needs to be shut down. If others wish to continue the discussion of the other problems with the RTG software, then perhaps a different thread should be started.
 
As heartbreaking as this is, the OP made a genuine mistake, but, as is the case in any walks of life that carry rules and regulations, ignorance of the law is no defence. There should be no thin blue line as to how near the mark the rules were breached, with hopes of recompense if you barely scratched the wrong side of the line, rules were broken, no matter how they were broken, they were broken, no doubting that - case closed.

This is not a matter of were they/were they not broken by accident therefore the rules become null and void, the rules clearly state there is a max bet cap when playing a bonus, this rule was breached not once but 177 times because the player failed to notice that after checking their w/r the slot had reset to max bet spins, is this the fault of the casino? - No.

Let`s break this down, if Ms Sloto decides to pay in full after disregarding the rules in place, then boom, the floodgates will open and these T&C`s will have the hell abused out of them, imho Ms Sloto has been more than generous by repaying all deposits made by the OP, a very generous offer indeed.

Real life scenario time, you drive and have popped round to see an old friend, he offers you a shot of spirits, you know the legal limit and knowingly accept one, but one only, on the way home you get breathalysed and fail, you scream blue murder and express your concerns overemphasising the fact that you only had one shot of Whiskey, to which the arresting officer asks you if this drink was poured via a 1/6th of a gill optic dispenser?, your reply......`No officer, it was not, it was poured by hand`.

I`m with Ksech on this one, this has been beaten to death.


Fork please ;)

P.S.

Imho it shows the integrity in great detail here of Ms Sloto by returning all deposits and refunding the RJ :thumbsup:.
 
Imho it shows the integrity in great detail here of Ms Sloto by returning all deposits and refunding the RJ :thumbsup:.


The quality of service the general population of this forum expect/demand from the online casinos that they patronize is pitiful. I seriously doubt that most of you have every played in a live casino, let alone had a casino host.
 
t's a little disappointing Ms Sloto is ignoring my public questions.

I personally think MS Sloto has resolved this matter in favour of you.

Don't you think Ms Sloto that the least you can do after confiscating my winnings is to answer my questions? Or maybe you prefer other people to answer these questions for you? Well, it seems there are few volunteers for that…

Wake up and smell the coffee, there are many `Volunteers` here.

As for the questions of chuchu59 and vinylweatherman, well, I was surprised to receive the casino email saying I made a bet of over 6.50$ and after checking the game log I think I know what happened.

After about 4,000$ of wagering I checked the cashier, found out I was about 3,500 wagering short so I came back to the slots, I was sure the bet was 6$ per line and therefore I put it to auto play 500 rounds. I guess it turned out I wagered 10,000$ (500 times 20) while all I had to do was 3,500$.

Here`s a thought, do you undertake the same stance in your day to day tasks, thinking that important aspects are good to go without checking them?.

The first 177 spins were considered a violation of the t&c while the remaining 323 spins were done after the wagering was completed.

The first 177 spins were not considered a violation of the T&C`s, they were a violation.

As you can see I am trying to answer all the questions that are brought up in this forum while Ms Sloto is apparently adapting a different policy.

I will break this down as best I can, even though the relevance of question 1 bears no significance whatsoever, as you accepted these terms when registering.....

1). Where you aware that there was a max bet cap whilst playing a bonus?.

2). Did you make 177 spins over the cap?.

Be grateful you got all your deposits returned, you broke the rules, not MS Sloto, me, or anyone else, live with it, and move on.
 
The quality of service the general population of this forum expect/demand from the online casinos that they patronize is pitiful. I seriously doubt that most of you have every played in a live casino, let alone had a casino host.

I feel that some casino reps here are basically bullied into giving away cash that they should not, due to the knock on affect of the bad rep that a forum of this status can generate.

Yep i`ve been to a live casino many times, `Oops croupier I meant to bet on number seven then but accidentally bet on 6 instead, can I have my cash back pl0x?`.
 
Originally Posted by bpb

The quality of service the general population of this forum expect/demand from the online casinos that they patronize is pitiful. I seriously doubt that most of you have every played in a live casino, let alone had a casino host.


Excuse me, but you don't have a clue what you are talking about. I have a personal rep at Diamond Jack's casino and hold the next to highest card they give out. So don't presume that the members here aren't knowledgeable about both online and B&M casinos.

You are way out of line with your comment.
 
Excuse me, but you don't have a clue what you are talking about. I have a personal rep at Diamond Jack's casino and hold the next to highest card they give out. So don't presume that the members here aren't knowledgeable about both online and B&M casinos.

You are way out of line with your comment.

Let's say you're given some promo chips at your favorite MGM property in Vegas. You sit down at blackjack, play with them for 1/2 hour, go on an incredible run, and finish with 10k in real money chips by the time you burn through your promo chips. Then when you take the real money chips over to the cashier ... they say .... oh sorry, you weren't allowed to play blackjack with those promo chips. We're going to keep your 10k in real chips now. It was clearly mentioned in line 482 of the T&C you agreed to when you checked in.

Most of the people on this forum would shrug their shoulders and say "I'm so sorry, my mistake ... I'll be more careful to read the terms next time ... thank you for only seizing my $10,000 and not having security drag me out by my ankles. That's really nice of you!".

Real gamblers wouldn't put up with that kind of treatment.

You can argue that B&M and online gambling are different .... but they ain't that different ....
 
The quality of service the general population of this forum expect/demand from the online casinos that they patronize is pitiful. I seriously doubt that most of you have every played in a live casino, let alone had a casino host.


What does landbased casinos have to do with online casinos? Many of us teethed on landbased casinos and know the difference between the two. The key word is "unregulated" and with it comes greater risk and different rules. Under different circumstances, your comment would be taken as a direct insult, but here it is really par for the course, when dealing with someone who has lost, due to their own actions. I feel your pain, but your universal comment was seriously silly and unsubstantiated. No need to lock this thread. We will just let it die naturally for lack of substance.​
 
Not even the same concept. However, you break the rules at a B&M casino and see how fast you get escorted out and told never to come back.

When you play online you know that there are an intricate set of terms and conditions that you better read before you play or there is a real possiblity that it will bite you in the butt at the end. Because you do not due your due diligence before you deposit and play, it is not the casinos fault when they enforce the rules.
 
I agree with bpb's sentiment, if not the way it was said.

People reading and posting here are among a tiny percentage of internet gamblers. You have played online a lot, have read the horror stories of other players and you know the rules, or at least to read them thoroughly before playing. I would say that most people, especially those playing for the first time online, do not. And the casinos know this.

The major problem I have is that situations like the ones described in this thread are easily preventable with a few minor changes to the software. Bet limits can be imposed, and games can be locked out while on a bonus. It is totally unacceptable that in 2012 these casinos are still relying on interpretations of clauses buried in pages of terms and conditions instead of programming the parameters of the bonuses into the software. Then there can be no mistakes and no accidents. Of course then there can be no wiggle room for the casino either, and no chance for the player to trap themselves in a no-win situation. A cynic might suggest this is why these changes have not been made in many cases, and I'm a cynic. ;)

But what I find most annoying is there are several posters here who are have become so conditioned by the way online casinos treat their own customers that their first instinct is to blame the player. People here of all places should be demanding that these preventable problems are fixed by the casinos. Because if we as customers don't demand it, people will continue to mistakenly trap themselves and/or get shafted by "spirit of the bonus" clauses.

When you play online you know that there are an intricate set of terms and conditions that you better read before you play or there is a real possiblity that it will bite you in the butt at the end. Because you do not due your due diligence before you deposit and play, it is not the casinos fault when they enforce the rules.

My point exactly. You know it, but you're one of the 2%. Do you think someone going to the land casino does their "due diligence" (and boy is that a term that sucks the fun out of anything you associate with it) before they play there? Do they read through pages of terms and agreements? Why would that same person when playing online for the first time expect it to be any different?
 
I agree with bpb's sentiment, if not the way it was said.

People reading and posting here are among a tiny percentage of internet gamblers. You have played online a lot, have read the horror stories of other players and you know the rules, or at least to read them thoroughly before playing. I would say that most people, especially those playing for the first time online, do not. And the casinos know this.

The major problem I have is that situations like the ones described in this thread are easily preventable with a few minor changes to the software. Bet limits can be imposed, and games can be locked out while on a bonus. It is totally unacceptable that in 2012 these casinos are still relying on interpretations of clauses buried in pages of terms and conditions instead of programming the parameters of the bonuses into the software. Then there can be no mistakes and no accidents. Of course then there can be no wiggle room for the casino either, and no chance for the player to trap themselves in a no-win situation. A cynic might suggest this is why these changes have not been made in many cases, and I'm a cynic. ;)

But what I find most annoying is there are several posters here who are have become so conditioned by the way online casinos treat their own customers that their first instinct is to blame the player. People here of all places should be demanding that these preventable problems are fixed by the casinos. Because if we as customers don't demand it, people will continue to mistakenly trap themselves and/or get shafted by "spirit of the bonus" clauses.



My point exactly. You know it, but you're one of the 2%. Do you think someone going to the land casino does their "due diligence" (and boy is that a term that sucks the fun out of anything you associate with it) before they play there? Do they read through pages of terms and agreements? Why would that same person when playing online for the first time expect it to be any different?

You are absolutely 100% right.
All it takes, is to take a look at the casinos that won awards, and take a good short look at their terms and conditions.
That should tell everyone else how to play this game, and most of all, should tell players that pages and pages of stupid traps are not acceptable.
The relatively few members of this forrum, who praise, and side with casinos with endless pages of stupid rules, and who, in those, find ways to not pay players their winnings, are a huge part of the problem in my opinion.
 
The relatively few members of this forrum, who praise, and side with casinos with endless pages of stupid rules, and who, in those, find ways to not pay players their winnings, are a huge part of the problem in my opinion.

So, what is your stand on players whom do know of these pitfalls enough to commence playing, fully aware of these rules, and keep within the max bet rule, have a lapse of concentration, and break them?.

This is not a *spirit of the bonus* scenario.

This is not a case of not knowing the max bet rule existed.

The problem here is, and always will be, if you want to play with free money from casinos then it comes with restrictions and T&C`s, know them and abide by them. Not doing this is the problem here, nothing more, nothing less.

I personally do not agree with max bet caps or complex T&C`s that come with bonuses, that`s why I wouldn`t touch them with a barge pole, I also know that players from certain countries do not have the same choices available to play at that I do, I also know that any bonus whatsoever is not compulsory, so why take ones that are laced with *traps*?.

Anyone who in their right mind whilst playing through a bonus and hitting a huge win would more than make sure that they kept within the T&C`s, thus ensuring they got a nice payout, and when they f*&k up it`s everyone elses fault but theirs :rolleyes:.
 
land based casinos and online are not so different?
tell me a land based casino where you can go "play for free win for real" ?
tell where you go with $20 and play with $40 ?

thats easy
you dont have that !

if you go with $20 you play with $20, if you go without money, they will not give you their money to you play and win

in an online casino, if you make a deposite of $20 or $40, without claim any bonus, you dont have the max bet rule, you can play slots, black jack or any other game of your choice without restrictions like in a land based casino

now if you are playing with a free chip or with a deposite bonus, you will have T&C associated (stupid or not), i personally when claim a bonus, i read all the T&C´s before



Let's say you're given some promo chips at your favorite MGM property in Vegas. You sit down at blackjack, play with them for 1/2 hour, go on an incredible run, and finish with 10k in real money chips by the time you burn through your promo chips. Then when you take the real money chips over to the cashier ... they say .... oh sorry, you weren't allowed to play blackjack with those promo chips. We're going to keep your 10k in real chips now. It was clearly mentioned in line 482 of the T&C you agreed to when you checked in.

Most of the people on this forum would shrug their shoulders and say "I'm so sorry, my mistake ... I'll be more careful to read the terms next time ... thank you for only seizing my $10,000 and not having security drag me out by my ankles. That's really nice of you!".

Real gamblers wouldn't put up with that kind of treatment.

You can argue that B&M and online gambling are different .... but they ain't that different ....
 
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tell where you go with $20 and play with $40 ?

I can give you countless examples of such promotions.

Pick up a copy of the American Casino Guide, or the Las Vegas Advisor Member Rewards book.

Or just peruse the signup bonuses offered at all the Vegas casinos.

You can get $15 chips for $10 at Excalibur, or $30 for $20 at Luxor or $30 for $20 at Mandalay right now. You can get $10 freeplay for signing up at any harrah's casino. None require any special coupons.

I can guarantee you that not one of them will let you win cash and then rip it out of your hands on the way out the door. Not a one will print you a ticket at a slot machine and then fart on you when you insert into the cash dispensing redemption machine.
 
+11111111111

+ 1 Million.

Finally, we get there.

I praised 32RED in the CM Awards for their similarity to a B&M Casino, and being "as close as you'll get online".

They even incorporate this rule into one of their bonuses, yet you will never, under ANY circumstances EVER see a 23 page thread where they've done someone over - with sporadic, half answers all the way through from one of their reps. Regardless of if you think the player 'broke the rules' ( :barf: ) or not.

Of course some players are out and out fraudsters with their dodgy credit cards and whatnot... This guy, by the admission of both parties - isn't. Therein lies the crux of where poor management makes ALL the difference. It's not a question of 'setting a precedent' at all. The casino manager looks at the situation, realises they're not out to do him over and pays the guy or comes to an agreement. Noone gets to find out and the genuine dickheads trying to roll over the casino still get found out and withdrawals denied.

Ms Sloto - in future, pay the guy 6K or something with a smile, let them know why and where their play was against the rules and shake hands. Watch all that money and more roll back in through mutual trust and the player feeling you're a good place to throw their cash at in the future.

Alternatively, keep your cash and let Google spit this thread back at its users when they're checking out where to play.

You tell me which way is best for business?

Finally, Ms Sloto - I don't buy the "we're waiting for RTG to put the jackpot back in" - either that decision was made afterwards or it aint happening. That sort of adjustment does not under any circumstances take weeks.
 
Frankly I dont know why we are giving ms sloto such a hard time. b The OP knew exactly what he was doing and kept his bet size at $6 ie just below the mandatory $6.50 and knew perfectly well he should abide by the rules and he even intended to do so. Only when he accidentally pressed autospin in his ecstasy and only after 177 spins and realising it was $20 per spin did he think of crying fouland acted as if he didnt know there was such a rule. I dont like this $6.5 rule either but if its there and the player willingly abides by it why should we intervene? People run their own business the way they like it and will be responsible for their own profits/losses. They bear the risk not us and if the casino is not in the wrong (as in this case) why should she be compelled to pay?

Enough from me in the meantime. Happy Year of the Dragon everyone. Poor me. I am bogged with a heavy flu.
 
I'm giving Ms Sloto a hard time (as you put it) because I think the management of this situation has been shocking, the responses inadequate, the OP has been disproportionately lambasted for a genuine mistake and I don't believe there was any action taken to replace the jackpot funds before people mentioned it. I just remembered there's someone I can ask the question actually of how long it would take to replace funds into a RJ fund. I'll get back to you on that.

People run their own business the way they like it and will be responsible for their own profits/losses

:thumbsup:

In this VERY murky world of online gambling though, when these sort of cases come to light - it gives an excellent insight into how you might be treated should you decide to play there. Abiding by the 'rules' or otherwise. God bless Casinomeister.com

Similarly, this place can be an EXCELLENT place to promote your casino just by running it well.

Enough from me in the meantime. Happy Year of the Dragon everyone. Poor me. I am bogged with a heavy flu.

Happy New Year - Get well soon!
 
I agree with bpb's sentiment, if not the way it was said.

People reading and posting here are among a tiny percentage of internet gamblers. You have played online a lot, have read the horror stories of other players and you know the rules, or at least to read them thoroughly before playing. I would say that most people, especially those playing for the first time online, do not. And the casinos know this.

The major problem I have is that situations like the ones described in this thread are easily preventable with a few minor changes to the software. Bet limits can be imposed, and games can be locked out while on a bonus. It is totally unacceptable that in 2012 these casinos are still relying on interpretations of clauses buried in pages of terms and conditions instead of programming the parameters of the bonuses into the software. Then there can be no mistakes and no accidents. Of course then there can be no wiggle room for the casino either, and no chance for the player to trap themselves in a no-win situation. A cynic might suggest this is why these changes have not been made in many cases, and I'm a cynic. ;)

But what I find most annoying is there are several posters here who are have become so conditioned by the way online casinos treat their own customers that their first instinct is to blame the player. People here of all places should be demanding that these preventable problems are fixed by the casinos. Because if we as customers don't demand it, people will continue to mistakenly trap themselves and/or get shafted by "spirit of the bonus" clauses.



My point exactly. You know it, but you're one of the 2%. Do you think someone going to the land casino does their "due diligence" (and boy is that a term that sucks the fun out of anything you associate with it) before they play there? Do they read through pages of terms and agreements? Why would that same person when playing online for the first time expect it to be any different?

Here in the UK, "due dilligence" in the guise of "health & safety" really HAS sucked the fun out of everything. Councils have been banning the most innocent of activities because having done their "due dilligence", they have decided to ban them on health and safety grounds.

There were almost no street parties for the Queen's 50th anniversary, unlike her 25th back in 1977, because councils up and down the land refused permission for them because of "health and safety", a decision arrived at after "due dilligence".

Two people died in a frozen lake because the two police officers attending were ordered NOT to attempt a rescue because they had not received the appropriate training. It took too long for properly trained rescuers to arrive. It was revealed that the two officers WERE able to swim, and were prepared to attempt the rescue, but permission was refused by their superiors.

This didn't go down too well with the public, as it is accepted that the emergency services are there to cope in emergencies, and NOT to be pedantic about "due dilligence" when lives are at stake.

The new government has announced an overhaul of the rules, and intends to put an end to the "fun sucking" and nonsensical decisions that are made in the guise of "health and safety". One reason given was that the continual stream of nonsence has made the entire thing into a joke, rather a serious piece of legislation designed to minimise risk.

If you go into any public space, you can often find a long list of rules that have stemmed mainly from this "health and safety" culture, along with other "politically correct" procedures. You will see one or two clearly sensible "don'ts", but along with this a long list of "don'ts" that look like complete nonsence. When you ask why, you will often be told "health & safety mate", but the prohibited activities are far less risky than things we do every day without a second thought, like nipping down the shops, playing a game with our kids, going out in the car.

Here, anyone can cycle almost anywhere, either on the road or dedicated cycleways. However, a wooded area that provides for off road cycling insistes that anyone bringing their own bike gets a permit that includes public liabilty insurance. This may well be better protection for other users, but why do we NOT have this protection granted to us when we are hit by a cyclist on a shared footpath and cycleway, a far more common occurrance than being hit by a cyclist in these woods. "Damn health & safety" again. The woods are owned, the footpath is not. There is a tiny risk that the owner of the woods could find themselves liable, but the law elsewhere makes us responsible for our own actions, and it would be only the offending cyclist that would be liable, and it is his choice alone whether or not to insure against this.

In schools, many playground games of the past have been banned, again do to too much "due dilligence" and "health and safety".

When people go out for a leisure activity, they do NOT care for a long list of rules, they are there for fun. This is the same whether it is B & M fun, or internet fun. Forcing too much "due dilligence" on customers can end up driving them away. Just like our health and safety rules, casino rules could end up being treated as a joke, with few taking the industry seriously. There are already those who firmly believe "the whole thing is a scam", and these form a pool of people who will never become customers, and will tell their friends to steer clear as well.

Terms need to be simplified as far as possible, and software management of player actions should be maximised as much as possible. Terms would only be needed for situations that the software could not manage.

By far the greatest reduction in the complications of terms and conditions would be achieved through full software management of play during promotions. This could also be achieved by doing away with such promotions, but this seems to be an even less desirable solution for operators.
 
:thumbsup:
Similarly, this place can be an EXCELLENT place to promote your casino just by running it well.

You speak the honest truth. I have not really been following this thread fully but I have popped in and out to view the comments. I for one would attest that once a Casino receives positive feedback from a another veteran or well known poster I would not mind trying them out.

Negative publicity is just that - Negative for the Casino. Why have I not tried Sloto yet? This thread and others are some of the reasons. I have been playing for many years and through CM have learned that questionable actions usually warrant a warning (To Myself) to stick with reputable, fast paying, Accredited, No BS T&C's Casino's

Cheers,

Nate
 
I have been playing for many years and through CM have learned that questionable actions usually warrant a warning (To Myself) to stick with reputable, fast paying, Accredited, No BS T&C's Casino's

Amen to that. :notworthy:

Why risk it?

You might slip up somewhere down the line with some outfit that slips through the net or goes belly up, but you reduce the chances by about a billion. :D
 
I can give you countless examples of such promotions.

Pick up a copy of the American Casino Guide, or the Las Vegas Advisor Member Rewards book.

Or just peruse the signup bonuses offered at all the Vegas casinos.

You can get $15 chips for $10 at Excalibur, or $30 for $20 at Luxor or $30 for $20 at Mandalay right now. You can get $10 freeplay for signing up at any harrah's casino. None require any special coupons.

I can guarantee you that not one of them will let you win cash and then rip it out of your hands on the way out the door. Not a one will print you a ticket at a slot machine and then fart on you when you insert into the cash dispensing redemption machine.

well you say?
here, i have card of all the land based casinos in the country, none offer nothing to play, only "points" to "buy" food or any other tickets of shows of the casino for free
but for game? you put the money with no offer
 
Whilst there are some great B&M promotions / bonuses (especially for loyal players) - I think it's generally accepted there are more promotional cash/bonuses to be had online.

That's just because the overheads are SPECTACULARLY less online though - acquisition costs and ARPU are miles apart.

It's not an excuse for reams and reams of garbage terms and conditions designed to catch people out.

Enzo from 3DICE sums it up beautifully here:

https://www.casinomeister.com/forums/threads/what-casinos-usually-mean-when-they-say.48288/

Big winner again in the CM awards I notice. Rocket science isn't it. :rolleyes:
 
It's not an excuse for reams and reams of garbage terms and conditions designed to catch people out.

Well though in all fairness, the reams of garbage terms and conditions have gotten a lot bigger since player fraud has increased. I remember when I first started playing online, WR at almost all of the casino was a lot lower - and max cashout, if there was any, was higher. I still remember fondly when I won quite big on a free chip at Rival and when I checked with support after meeting a fairly low WR I was pleasantly surprised to find out there was no max cashout. That's not the kind of thing you see anymore.

I know there are casinos out there who throw free chips and huge bonuses at you simply to keep you from ever being able to cash out, but I honestly think that in most casinos the terms aren't there to screw the player, but simply to protect the casino.
 
I know there are casinos out there who throw free chips and huge bonuses at you simply to keep you from ever being able to cash out, but I honestly think that in most casinos the terms aren't there to screw the player, but simply to protect the casino.

Agreed. :thumbsup:

That's where good management behind (and in front of) the scenes comes into play to make the right call.

A properly run, well managed casino needs terms and conditions like any business. It's what they are and how they are implemented in these sort of situations that demonstrates the good from the bad. As I've said a million times on this thread, there are much better ways in which this could've been handled to the ultimate benefit of everyone concerned.
 
Okay, IF star12wars had caught his/her mistake by the 23rd spin like casinobuzz had (in reference to the other slotocash thread) perhaps he/she would have been offered the same "deal" casinobuzz was offered. Would that have made a difference to those crying foulplay by the casino? There is a BIG difference between 23 spins and 177 spins, and I think Ms Sloto did right by giving casinobuzz a chance to redeem themselves by having another go at it (even though they now have another WR they must meet). Ms Sloto has stated star12wars was given ALL of their deposits back (which seems more than fair to me, Slotocash could have only given him/her this singular deposit back).

star12wars, is pulling information from other members posts, using THAT information as if it is their own. He/she has changed their 'story' as they deemed fit, adding to and then deleting as deemed fit, to adhere to the emotional tension of the day. He/she only wants to 'hear' what he/she wants to hear/see and I'm truly beginning to think he/she is enjoying all the headbutting that is going on. He/she is playing the sympathy card and is probably thinking if he/she keeps at it the casino will just relent and pay him/her to just drop it.

As far as I know, SlotoCash isn't even an accredited casino here, but neither is it a rogue. SlotoCash has a rep who actually TRIES to resolve problems unlike some of the accredited casinos who have reps who can't be bothered to reply to threads (and/or PMs) involving problems with their casinos. As I stated before, when/if legislation is passed, Slotocash is on my short list of those I would try again. There are much more 'evil' good casinos out there right now, IMO.
 
While I would have preferred to see the player given additional wagering, I am satisfied with his deposit being returned, and all his deposits returned may be a better resolution than a chance to meet additional wagering. I think they were only obligated to return the deposit for the play in question, so the others were in fact a goodwill gesture.

Perhaps someone can confirm that if additional wagering penalty is now part of the terms for future violations of the max bet rule?

I hope Ms Sloto lets us know when the RJ has been returned. Then it's fork time IMO.
 
Okay, IF star12wars had caught his/her mistake by the 23rd spin like casinobuzz had (in reference to the other slotocash thread) perhaps he/she would have been offered the same "deal" casinobuzz was offered. Would that have made a difference to those crying foulplay by the casino? There is a BIG difference between 23 spins and 177 spins, and I think Ms Sloto did right by giving casinobuzz a chance to redeem themselves by having another go at it (even though they now have another WR they must meet). Ms Sloto has stated star12wars was given ALL of their deposits back (which seems more than fair to me, Slotocash could have only given him/her this singular deposit back).

star12wars, is pulling information from other members posts, using THAT information as if it is their own. He/she has changed their 'story' as they deemed fit, adding to and then deleting as deemed fit, to adhere to the emotional tension of the day. He/she only wants to 'hear' what he/she wants to hear/see and I'm truly beginning to think he/she is enjoying all the headbutting that is going on. He/she is playing the sympathy card and is probably thinking if he/she keeps at it the casino will just relent and pay him/her to just drop it.

As far as I know, SlotoCash isn't even an accredited casino here, but neither is it a rogue. SlotoCash has a rep who actually TRIES to resolve problems unlike some of the accredited casinos who have reps who can't be bothered to reply to threads (and/or PMs) involving problems with their casinos. As I stated before, when/if legislation is passed, Slotocash is on my short list of those I would try again. There are much more 'evil' good casinos out there right now, IMO.

I'll try to explain my stand on this once again.
This, to me, is not so much about this one player, who, in my opinion, SHOULD have been paid, minus whatever gain he got from the $20 spins, and possibly some extra playthrough, as a penalty (If that's even fair, since he did nothing wrong in my opinion....the software did wrong, by letting him do $20 spins, when the casino doesn't want him to do that).

This is about the basic fact, that casinos come up with all this bullshit, ONLY to trap players, and not pay them when they finally win (Which doesn't happen often), and get away with it.
The software....all of it, including the bonus parts, has been designed, not by the players but by, in this case, RTG and if the players can't simply press "spin" or "autoplay"..... which are both parts of the software....and get bloody paid, if the software says they won, then something is basicly wrong with the software. Nobody can deny that.
Nor can anyone deny, that the software is solely RTG'S responsibillity, and the casino CHOSE to run a software with apparent basic problems. It's the casinos responsibillity, to demand that the software is working the way they want it, OR only offer what the software can do.
Never can it be the players responsibillity, but in every case, the player gets to pay the bill, and in this case a pretty expensive one. THAT is my problem in this case, and too many others.
My next problem is, that normal players (I assume ?), who could get trapped next, openly and publicly support this kind of bs, telling the casinos, that this is acceptable. ???
 
okay, another 'naive' question(s)...
I know each casino contributes a certain amount of "seed" money towards the RJ. How is this contribution put in there, meaning...Does the casino have access to put this seed money directly into the RJ pot or do they have to set up some type of account with RTG (where RTG pulls money out and then funds the RJ)? Am I confusing anyone else besides myself yet??? If it is up to RTG to return the money to the RJ, then shouldn't everyone be upset with RTG instead of Slotocash for the delay in the return of RJ funds if Slotocash has returned the winnings BACK to RTG?


*Good grief, no wonder I give myself headaches all the time...*
 
So what you are basically saying is, the player doesn't ever need to take ANY responsibility because...
A) RTG software is designed to "trap" players.
B) Any casino who uses RTG software should be rogued because they know RTG software is 'rigged', yet they 'CHOOSE' to continue using it.
C) Any player who uses a bonus while playing at an RTG casino, who fails to abide by the T&Cs, should be paid anyways...because it's the casinos fault because they chose to use a software which will allow the player to void max bet rules, play games not allowed, etc.

Did I get that right?


Of all the people in the cyberworld who play at this online casino (or at least the ones here at CM), should they just start ignoring the T&Cs? Start a thread/complaint, letting it turn into a 20+ page bash-the-casino/casino rep-thread hoping that they get paid because it's NOT their responsibility to follow the rules? Tell me, when DOES it become the players' responsibility? If by your logic (at least from my interpretation of it) the player should NEVER have to assume responsibility, there shouldn't be ANY rules, and everyone should ALWAYS get paid no matter what...
 
So what you are basically saying is, the player doesn't ever need to take ANY responsibility because...
A) RTG software is designed to "trap" players.
B) Any casino who uses RTG software should be rogued because they know RTG software is 'rigged', yet they 'CHOOSE' to continue using it.
C) Any player who uses a bonus while playing at an RTG casino, who fails to abide by the T&Cs, should be paid anyways...because it's the casinos fault because they chose to use a software which will allow the player to void max bet rules, play games not allowed, etc.

Did I get that right?


Of all the people in the cyberworld who play at this online casino (or at least the ones here at CM), should they just start ignoring the T&Cs? Start a thread/complaint, letting it turn into a 20+ page bash-the-casino/casino rep-thread hoping that they get paid because it's NOT their responsibility to follow the rules? Tell me, when DOES it become the players' responsibility? If by your logic (at least from my interpretation of it) the player should NEVER have to assume responsibility, there shouldn't be ANY rules, and everyone should ALWAYS get paid no matter what...

No....the players should NOT do all of those things.
The CASINOS should start doing, what the casinos that won CM awards year after year after year, is doing. that would solve all of these problems.
What the players should do....imho...is stop playing in casinos, that can't get basic things straight, and not support these outfits, by telling everyone, that it's ok, that they can't do it, because a few actually CAN do it, and prove it over and over.
I don't know where you got the rigged part from ...it wasn't from me ;)
 
I concede on "rigged", is "buggy" better?;) I'm not really siding, per se, with the casino on this, and yes there ARE much better outfits out there who ARE doing it right (US players just don't have all the benefits of playing at some of those wonderful outfits as others do). BUT, IF this player HAD played by the rules, and had cashed out...have there been any threads of complaints of withdrawal delays from this casino? Of CSR giving players the run around on pending withdrawals? No response from the casino rep to PMs? No response from the casino rep to casino issues in threads? It seems as if THOSE are some of the bigger issues for players right now.
 
Okay, IF star12wars had caught his/her mistake by the 23rd spin like casinobuzz had (in reference to the other slotocash thread) perhaps he/she would have been offered the same "deal" casinobuzz was offered. Would that have made a difference to those crying foulplay by the casino? There is a BIG difference between 23 spins and 177 spins, and I think Ms Sloto did right by giving casinobuzz a chance to redeem themselves by having another go at it (even though they now have another WR they must meet). Ms Sloto has stated star12wars was given ALL of their deposits back (which seems more than fair to me, Slotocash could have only given him/her this singular deposit back).

star12wars, is pulling information from other members posts, using THAT information as if it is their own. He/she has changed their 'story' as they deemed fit, adding to and then deleting as deemed fit, to adhere to the emotional tension of the day. He/she only wants to 'hear' what he/she wants to hear/see and I'm truly beginning to think he/she is enjoying all the headbutting that is going on. He/she is playing the sympathy card and is probably thinking if he/she keeps at it the casino will just relent and pay him/her to just drop it.

As far as I know, SlotoCash isn't even an accredited casino here, but neither is it a rogue. SlotoCash has a rep who actually TRIES to resolve problems unlike some of the accredited casinos who have reps who can't be bothered to reply to threads (and/or PMs) involving problems with their casinos. As I stated before, when/if legislation is passed, Slotocash is on my short list of those I would try again. There are much more 'evil' good casinos out there right now, IMO.


Exactly. I spotted that he agreed with my latest timeline of what happend without question, stating that he set the autoplay to 500 spins, and "must have wagered 10K" because when he came back all 500 spins must have been played out.

Unfortunately, in his haste he forgot that earlier on he published the playlogs;) This was an earlier attempt to garner sympathy, but one that was used with a different background story.

Clearly, he had no bonus rounds in those 500 spins, yet according to Ms Sloto, he made a "substantial gain" from 177 spins at $20. he brushed aside the discrepancy by putting words into Ms Sloto's mouth, stating that when she wrote 177, she was only counting those spins that were made when the WR was incomplete - pity the number should have been 175 in this case, and apart from this, I am sure Ms Sloto would have made it clear that she meant 177 spins with the bonus active, and xxx spins after, rather than just stating 177.

An alternative theory is that these spins were intentionally set at $20 in order to "hurry up" the remaining WR and withdraw quickly. Perhaps hoping that since the big hit itself was "legit", these spins would not be checked into, and the cashin would be nodded through as this was his 6th deposit, rather than his first.

The first story was complete denial, but this was later changed to a pretty detailed account of how he forgot to check the settings, and discovered the mistake upon his return.

It is a shame that the playlogs are just a long line of text, rather than a neat table. It is hard to see where one transaction ends, and another begins, and a spreadsheet cannot be used to run stats on the log. MGS is almost as bad, you can check every transaction, but it is near impossible to get a session into a spreadsheet. However, one thing I saw was that after a spell of $20 spins, the error was noticed, and lower bets were then being made. This does not fit the "must have done 10K of wagering" after which followed the cashin.

Being offered additional wagering was only a possible goodwill gesture, not something the casino would be required to do in order to stay out of the pit. We also don't know whether the OP had prior "form" with Sloto under Rival, under Desert Nights, or managed to appeal an appearance on the Rival bonus ban database in order to get these boni from Sloto.

This issue aside, pressure still needs to be put onto the software suppliers to include proper measures to protect players from their own mistakes, which would also have the benefit of making it harder for scheming players to "slip one under the radar" by exploiting weaknesses in the audit process used to determine whether terms have been complied with.
 
Just a quick (slightly OT) question. If you take a bonus at MG and there are limitations to games you can play, does the software keep you from being able to play those games? I don't really pay attention since I mostly play slots and usually those are covered.

Nope, as these games differ from casino to casino, for eg you can play the new multi reel BDBA at 32Red (I rang them up just to confirm this as a free phone call is better than losing a few grand right :rolleyes:) and i`m pretty sure you cannot play multi reel games at some other MG`s.
 

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