Sloto cash changed?

[Jasminebed]

I've not played at Desert Nights in a while. Today I received two emails, one for a SilverVIP bonus, and one for a Gold VIP bonus. Both emails had my account name and came from the casino, and both stated my VIP status was Silver.

I tried to redeem the Gold code, and got the not valid message, so I contacted support, and was told the email was sent to me in error. Fair enough, since the email stated I was VIP silver.

So I tried to redeem the Silver code, and it too was "sent in error". They were sorry for any confusion. I'm not 100% certain, but I think this is not the first time I've been sent stuff by error.

I told them we could avoid any future confusion by closing my account.

I have better things to do with my time.

See Related Threads:

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• Slotocash Slots Only on Mobile Now
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• Slotocash Withdrawal
• Sloto Cash Withdrawal Issue

 

[anniemac]

Jas,

Got the same email and the exact same answer. I do, or did, play at Desert Nights so getting an email like that was not unusual. I had already got the same email from Slotocash and it worked fine.

Nothing po's me more than to have an email sent to me, not bulk mail, but to me, and then be told it was an error.

I told them not to send me anything else unless they intended to honor the offer.

 

[billy.1923]

Slots capital, Sloto cash , dessert night

The entire establishment has gone down hill.
Lets talk about customer service:
I am speaking on a VIP level as I have been playing there for many years and been able to be part of the VIP experience. Generally I will e-mail VIP and address my e-mail specifically to Steve V the Casino manager. In the past I would get a reply within 8 hours from Steve or an affiliate. Recently they have not replied to any of my e-mails. I sent e-mails out last week and this week regarding a pending withdrawal. today I received my first reply. (8 days later) I do not like speaking to regular customer service or even live chat because most of the time they are not able to help at there level or they will give you a general answer of what they think you want to here. I tested this theory and spoke to 3 different live chat operators within one hour. I asked them all the same question. Just a general question about the casino or maybe a general question about my withdrawal. I got three different answers on the same question. For instance I may ask what the status of my withdrawal is. One would give the reply of I have to wait 10 days. The next would give a reply of they don't see my withdrawal in the system and another would give a reply of its pending and will be paid soon. There support is horrible, there chat operators only stall time as they only can answer basic questions that can be found on the home web sight page anyway. E-mail response time is horrible and you won't get any support at all on the weekends, regardless of what they claim. Take it from someone who has played for years at there casino religiously.
lets talk about withdrawals:
They are very slow on withdrawals. 10 days is good for them but generally you are looking at about 10-15 days on wire transfers. When you question them they will tell you the withdrawals have been frozen and they are working on it. They may tell you there is a system error but you will get your money. They always have issues with withdrawals. I have always received my funds however I constantly have to send e-mails and stay on them about the withdrawal. I had one withdrawal that was being delayed about a month ago. They told me funds were frozen and they were working on it. It took 4 weeks to get my withdrawal that was less than 1000.00 when I question the manager of accounting on this she did not even know there was a issue and If I did not send a email after the second week I would not even have know there was a issue. They claim they sent me an e-mail but they did not. I don't need to tell anyone how important withdrawals are when you play on line casinos. We all want out money as fast as we give it. This establishment in no way shape or form is quick with payouts and they surly don't act like they care. They also blame a lot of issues on rival. other Rival casinos do not take as long as they do but they fail to accept that or understand that there answers are being tested with competitors and other players experience's. It is sad to see this happening as well. This establishment was top of the line at one point. When they changed sloto cash from rival to RTG and offered slots capital and dessert night as the rival options they went down hill.
Read there web sight: They will tell you anything that sounds good to attract new players. They claim they do withdrawal on the weekend as well. This is not true. You can barely get customer support on the weekend what alone a withdrawal processed. Their max weekly cash out limit has also changed from 4000 to 2000. Clearly there money flow has decreased. This is one reason there withdrawal's are always stalled. Of course they will deny this as well.
If you play Rival casinos then you know how hard there slots are to hit but when you hit you can hit healthy. This casino will call you and text you if your deposit is denied . Sometimes there processors glitch and you have to wait 5 minute's and try again. But they go out of there way to call you and ask if you want to do a manual deposit when this happens but when it comes to getting some money back they sure know how to delay the process.
Steve Vought is the VIP host and casino manager. I have informed him of every issue I ever had with this casino. They simply have lost being at the of of the list and I would not be surprised if they change the names of there casinos again to cover up there bad reputation they are getting.
So far I been waiting 8 business days to get my withdrawal. Just recently I noticed my withdrawals were 20 dollars short. I questioned the Accounting manager on this and she told me the casino does not charge for wire transfers and it must be my bank. Its not my bank because my bank charges 15.00. But again I went to there slots capital web sight and it has been updated , explaining that withdrawals over 250 will have a 20 dollar charge. I'm not angry about this. 20 dollars is reasonable but she had no clue as the accounting manager when the web sight clearly explains what the charge is from. Tis just goes to show how messed up this casino really is. This shows how there support is clueless as will get answers but they all won't be the same. They always claim the issues are beyond their control . I could understand one or two times but every single time there is a problem that is the answerer you will hear. Make sure you read there Web sight because they have just recently updated the information in the cashier section.
MAKE SURE YOU KNOW WHO OWNS THE CASINO YOU ARE PLAYING AT. THESE ONLINE CASINOS ARE KNOWN FOR HAVING MORE THAN ONE AND THEY WILL CHANGE THE NAMES WHEN THE REPUTATIONS GOES SOUTH.

 

[chuchu59]

Thanks for sharing Billy. That was really an in-depth analysis.

 

[billy.1923]

Withdrawla

Well today makes the 10th business day. As I said no progress. As matter of fact the accounting department has another excuse. They are changing processors again. bla bla bla bla bla . That's about all can say about slots capital and all there affiliate casinos. I just read 6 pages of complaints . How many more do you need to remove slots capital and all there casinos from a credited casino. I have had more excuses on why my withdrawals have been delayed.


Please kindly note that shortly your payout will be processed and you will receive a confirmation email once your funds will debit our account.

We sincerely apologize for this delay in sending your funds and for everything that inconvenienced you. It is caused of the fact that we started to work with a new processing bank. Everything will be sorted out soon and hopefully in future we wont encounter anymore such issue.

Thanks again for your patience in this matter and please stay assured that your withdrawal will be handled with top priority in few days. Also, our support team is always pleased to assist you anytime 24/7.

We are very grateful for your loyalty and for your understanding.

Regards

Sabrina

Finance Department

We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email.

is is the reason for the delay.[/B]

 

[me_and_ed]

Well I sure don't see any improvements, cannot even deposit anymore, never had an issue with my cc depositing with all of their casino's, now just declines.

 

[billy.1923]

Cash flow

Well the cash flow seems to come slower and slower as they continue with the slow pay outs and all the issues you have just read from the threads.
I am told my withdrawal was processed and left there bank and should be in my account no longer than 3 days. So we will see. But regardless I don't trust this casino as I agree something is going on and something is changing. Consider your denied deposit a gift because after all these complaints and a 15 day withdrawal period I'm not sure they can be trusted. All of my vip bonuses were removed from my cashier on slots capital today as well. I have always had generous match bonuses available but nothing is there today.
Been trying to get contact from Steve V the VIP host and casino manager. He has not sent one reply in 5 weeks wonder why.? Probably because he no longer works there and surly if this was my casino and he was the manager I would not only fire him but kick him to the door at the same time. They were one of the best casino establishments on the internet. ratings were high and people were happy. How and the heck can one mess this up so bad. Casinomeister should find out what is going on with this establishment and post the results once and for all.
in the mean time find a New casino. Do not deposit with Slots capital, sloto cash or dessert night.

 

[Redbush54]

Don't want to derail the thread here, I thought sloto were sorting all the problems out via max

not a word on here yet about slow payments etc... whats going on max?

Is there an update to this? Did I miss the update? It will be a month since this question was asked and ignored.

 

[naththo]

I have given up on Slotocash back then when something is not right. Even back to last year or so. I jumped the bandwagon and move onto Inetbet for now. But remember plenty of RTG got onto rogue section, even for Rival as well. So just be beware. If you see something not right when they change or something really weird going on, stop using that casino. If they were about to change they should let you know through email promptly. They should update casino regularly like once a month as required. So far most of RTG hardly update and thats not good sign. Microgaming and Netent are the strongest casino and is much better to be trusted with. Playtech is pretty good but graphic badly need to be updated though, although Omni is very good place to go to, they regularly update as well. So please be careful. If you see something not right, please do not deposit in a particular casino that doesn't look good or a bad business to be with. Always check accredited list as well. Sometimes they can be on accredited then many years later they fall apart. It happens. So just have to have some sense. Probably its a good idea to post article onto forum if you see something not right, it would get Max/Casinomeister interested to have a good look at.

 

[chuchu59]

Is there an update to this? Did I miss the update? It will be a month since this question was asked and ignored.

Max isn't ignoring you. He never does this kind of thing. Maybe he didn't have anything concrete on the issue to warrant an update.

 

[pobeda]

This casino (Slotocash) is really deserve to be in a rogue pit. I notified them long time ago that I will not be playing there and asked to close my accounts and stop sending me emails
I tried that 3 or 4 times and was completely ignored. SO I went to Live Chat as emails become more and more annoying (you cannot unsubscribe, link to unsubscribe simply does not work). Spoke to to rep who assured me that my account is closed and I will not be getting any more emails. very next morning i am getting this


if you go and try to unsubscribe you will see this


and if you click that button you will see "An error occurred"

SO i went back to live chat today and guess what was the first phrase i was greeted with: " We have great $400 bonus for your account"
When i asked whats going on, since my account should be closed, they respond that yes in fact it is closed and the emails i am getting is
"from late emailer"

Anyways, bad practices, bad attitude, bad casino IMHO

 

[orion]

asked to close my accounts and stop sending me emails
I tried that 3 or 4 times and was completely ignored. SO I went to Live Chat as emails become more and more annoying (you cannot unsubscribe, link to unsubscribe simply does not work). Spoke to to rep who assured me that my account is closed and I will not be getting any more emails. very next morning i am getting this
View attachment 46255

if you go and try to unsubscribe you will see this
View attachment 46256

and if you click that button you will see "An error occurred"

same thing here
no good.

 

[jelsmith]

I got a cash out from there in 4 days including a weekend via WU right on time....I had some issues before but just and FYI my cash out was processed smoothly

 

[billy.1923]

They are using third party support. Unfortunately they are trying to just do their job but seem to piss off more players than they help. Third party support is the worse support ever. I wish they would hire their own employees that can be more of help when using live chat. Unfortunately that's not the way it is as of now.
As far as the timely payout, its nice to here about people getting quick and hassle free payouts , especially from sloto cash.

Thanks for the post.

 

[Diane]

I got a cash out from there in 4 days including a weekend via WU right on time....I had some issues before but just and FYI my cash out was processed smoothly

but expensive right? WU fees are steep.

Diane

 

[cheetahwind]

It cost me $65 to cash out $250... so in the end I'll get $185. Then again mine was off of a free chip. So I really can't complain, free money is free money. The $65 fee is for withdrawals up to $500.

I believe it was also $90 for $500 to $1,000. Then it went up again from $1,000 to $2,000 which has a fee of $180.

After the last few fiasco's with their wire transfer system, I'm willing to pay the extra to know my money will come to me in a reasonable amount of time.

 

[mpos77]

Payout in 3 Days!!!

I just got a $2500 check from them in 3 days! I have to say, I am very impressed with their recent processor changes.

 

[Sloto]

Sloto'Cash Unsubscribe

Hi there,

We've just changed our mail servers, and didn't see until now that the unsubscribe wasn't working properly.

Thanks for the heads up.

This has just been fixed and tested, now it seems to be working properly.

Regards,
Ms. Sloto

 

[tony6400]

Sloto Rip Off

Requested a payout. Took several days to get a reply due to "Bank Holiday". Recieved a Canadian Cheque drawn on a different bank than previous payout 3 weeks earlier. Bank of America sent it through "Clean Collection" process. Now 27 days later not a single word and Live Chat seems to always tell me it is out of their control. However if you deposit it takes seconds which seems to be in their control. So rip off or legit. You tell me.

 

[anniemac]

Tony6400,

Not sure what you are saying. You deposited a Canadian check and, after 27 days, it still hasn't cleared?

Why not contact your bank and ask where it is? They would be able to tell you if it is still in collection on their end.

Checks are dicey unless written on a US bank. But I would first ask my bank if they can trace it. Then go to the casino rep here and ask for help. CS usually can't help with things of this nature.

 

[Googobucs]

Checks drawn on Canadian banks are nothing but a pain in the ass and should be avoided at all costs. You have BOA so you should have a swift code and be able to do a wire transfer if they offer that.

 

[john39]

Requested a payout. Took several days to get a reply due to "Bank Holiday". Recieved a Canadian Cheque drawn on a different bank than previous payout 3 weeks earlier. Bank of America sent it through "Clean Collection" process. Now 27 days later not a single word and Live Chat seems to always tell me it is out of their control. However if you deposit it takes seconds which seems to be in their control. So rip off or legit. You tell me.

Thats not unusual for a processor to use several different banks. I am confused how live chat could help on a deposit not clearing faster, I would think that would be up to the bank

*EDIT* I was just reading about clean collection and it sounds like they did not deposit it like a normal check, I wonder why they did not, even though its candian my bank has never had a problem

 

[JackMack]

Avoid.

Dump of a casino.
This is the only casino I have ever been bonus banned at and I didn't even take a bonus!I hadn't even made a deposit!

They used to be Rival I think but changed to RTG.
I was usre I had an account with them but could only find some unrelated message but from slotto support.
I contacted chat and asked if I had account. They said no. I said double check because I received an email replay that I dug up from my inbox, maybe you have changed ownership since? I gave the support email and she said nope, no account. So I opened one.

I asked why I was bonus banned and they wouldn't tell me but said I was still entitled to the cashback promo but no deposit promos including welcome bonus.
I should of just closed my account there and then but made a deposit lost and claimed cashback promo and was informed I was banned from the promo!
I told them chat had informed me I could claim cashback but no reasons or explanation given, just no you can't.
Never went back obviously.
That was 2 or 3 years ago.

 

[Gold]

I logged in to my account this morning since I knew I should have some cash back available from my weekend play. Was informed by chat operator that my account was no longer eligible for these bonuses (but they recommened playing with deposit bonuses to "extend my playing experience"). I couldn't get a straight answer about anything, and no supervisor was available. Don't know what's going on . . .

Same here,


Odd I just got snail mail for free $25.00 and couldn't use it. Strange


Here we go again