Bogus Complaint Seem to have been labelled a "Bonus Abuser" without actually receiving a bonus?

[chuchu59]

I just have a feeling the op isnt trustworthy. Maybe his avi is to blame.. Actually, why just not present the facts as they are instead of arguing this aint relevant, that aint relevant. It seems the op is pouncing on the 'bonus abuser' excuse and making a big fuss of it when deep inside he knows the reason for the confiscation. I hope the op can prove me wrong so over to him.

 

[Pinababy69]

I took a quick look at the GetMinted site, and in addition to the Download version, there is also an instant/flash casino. The flash casino offers a 200% signup bonus, the download version a 100% bonus. I noticed that the OP twice mentioned that his play took place on the download version of the casino, but never mentioned whether or not he (or his brother) had an account on the flash version as well...and if he or the brother had ever taken the signup bonus/any bonus, on the flash version.

In any event, if he does indeed have an account also at their flash casino, then he is in direct violation of one of their terms:

No Multiple Accounts.

You are only permitted to hold one account in respect of both this website and all our other affiliated sites and you may only use one of your credit or debit card numbers at any one time. For the avoidance of doubt, anywhere you see the Cashcade AND IGT name at the bottom of the webpage will be the same site and you are only permitted to hold once account on any of these sites. Additionally, the name you register with must be your name. We reserve the right to suspend or close multiple accounts or any account/accounts with incorrect names and/or details and we accept no liability for any losses incurred by you as a result of your operation of multiple accounts, including where you self-exclude or limit your play on one account and fail to do so on others. Where multiple accounts are opened by different users at the same IP or home address, we reserve the right to close or restrict such accounts where in our sole discretion we do not consider that they are genuinely used by different individuals.

The above was copied and pasted from here:

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So even if him and his brother never played on the same computer on either account, if he has two accounts himself (one for each version of the casino), then that could be the problem. Especially if he took any bonus at all on the flash account. Just a thought.

 

[njack75]

I just have a feeling the op isnt trustworthy. Maybe his avi is to blame.. Actually, why just not present the facts as they are instead of arguing this aint relevant, that aint relevant. It seems the op is pouncing on the 'bonus abuser' excuse and making a big fuss of it when deep inside he knows the reason for the confiscation. I hope the op can prove me wrong so over to him.

I shall change the avi just for you

 

[njack75]

I took a quick look at the GetMinted site, and in addition to the Download version, there is also an instant/flash casino. The flash casino offers a 200% signup bonus, the download version a 100% bonus. I noticed that the OP twice mentioned that his play took place on the download version of the casino, but never mentioned whether or not he (or his brother) had an account on the flash version as well...and if he or the brother had ever taken the signup bonus/any bonus, on the flash version.

In any event, if he does indeed have an account also at their flash casino, then he is in direct violation of one of their terms:



The above was copied and pasted from here:

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So even if him and his brother never played on the same computer on either account, if he has two accounts himself (one for each version of the casino), then that could be the problem. Especially if he took any bonus at all on the flash account. Just a thought.

No, I have never had claimed any form of deposit bonus from Getminted. In fact I have only ever deposited twice, and I declined the new player bonus as I did not want to be restricted by the terms attached to these things. Hence my confusion regarding 'bonus abuse'. I genuinely cannot fathom what I did wrong, and I think they have made a mistake. If I did something against the TnCs, then the casino will tell the forum manager, and I will look like an idiot.

So ask yourself, am I telling the full honest story? Or am I an idiot?

Actually don't answer that (joke!)

 

[Pinababy69]

Njack75, do you have an account on the flash casino as well? Or only the download account? And has your brother ever played on the flash casino....and if so, is there any chance that he might have played from your home at one time or another? Bonuses aside...just wondering if your play has been only on the d/l, or on flash as well? Thanks.

 

[furbert]

Usually the download and instant casinos of the same website share the same account and login so even if the flash was played its still the same account and as long as no bonus was claimed then no term violation has occured. I struggled to get paid by Getminted recently and was going to post here but they paid eventually. I did wonder if they were in difficulty.

 

[njack75]

You think they could be in financial difficulties furbert?

Have there been other cases of people committing Bonus Abuse without being given a bonus??

 

[furbert]

I did wonder if they were in trouble because their excuses not to pay me seemed strange. But they paid me fine after a few weeks so I really cant say. Bonus abuse with no bonus? Even in casino land I have not heard that anywhere except on this thread!

 

[funeral979]

Njack75, do you have an account on the flash casino as well? Or only the download account? And has your brother ever played on the flash casino....and if so, is there any chance that he might have played from your home at one time or another? Bonuses aside...just wondering if your play has been only on the d/l, or on flash as well? Thanks.

Since your question has been avoided twice, I think we can conclude that you are on the right track.

Wouldn't waste my time here

 

[Pinababy69]

Hi Njack...maybe you missed my question? Do you have two separate accounts ie. one for flash, and one for d/l? Or just the one account/login, as the previous poster mentioned?

I agree that the login could probably be shared on both versions...but I'm also assuming the software allows you to open a separate account for each. In other words, if the OP already had a flash account login, I don't believe that the d/l version would block him from opening a new account...not if it works like MG, or like MG used to...not sure anymore. But I know many years ago, before I knew better, I mistakenly opened both flash and d/l accounts at a couple of MG casinos.

Whether or not he took a bonus is irrelevant, if he did indeed have an account at each version of the casino....as this is explicitly forbidden in the terms, as I highlighted in my post. While it may seem silly if no bonus is taken....it's clearly visible in the T&C's. Why the casino would claim bonus abuse, I have no idea. Maybe it is as Bryan said, and nothing more than a CS rep who mistakenly used the wrong term.

I have zero personal experience with this casino, being in Canada....but others seem to think they are quite reputable...and as previously mentioned, WW/IGT casinos have next to no complaints registered against them.

 

[njack75]

Hi Njack...maybe you missed my question? Do you have two separate accounts ie. one for flash, and one for d/l? Or just the one account/login, as the previous poster mentioned?

I agree that the login could probably be shared on both versions...but I'm also assuming the software allows you to open a separate account for each. In other words, if the OP already had a flash account login, I don't believe that the d/l version would block him from opening a new account...not if it works like MG, or like MG used to...not sure anymore. But I know many years ago, before I knew better, I mistakenly opened both flash and d/l accounts at a couple of MG casinos.

Whether or not he took a bonus is irrelevant, if he did indeed have an account at each version of the casino....as this is explicitly forbidden in the terms, as I highlighted in my post. While it may seem silly if no bonus is taken....it's clearly visible in the T&C's. Why the casino would claim bonus abuse, I have no idea. Maybe it is as Bryan said, and nothing more than a CS rep who mistakenly used the wrong term.

I have zero personal experience with this casino, being in Canada....but others seem to think they are quite reputable...and as previously mentioned, WW/IGT casinos have next to no complaints registered against them.

Hey,

'Do you have two separate accounts ie. one for flash, and one for d/l? Or just the one account/login, as the previous poster mentioned?'

No I have one only.

 

[njack75]

Since your question has been avoided twice, I think we can conclude that you are on the right track.

Wouldn't waste my time here

I answered it, and then I answered it again ! I have only one account here. I didn't accept a bonus regardless, so how did I abuse a bonus? Can you think of a way I which I could do this? I cannot. And they will not tell me.

 

[chuchu59]

I answered it, and then I answered it again ! I have only one account here. I didn't accept a bonus regardless, so how did I abuse a bonus? Can you think of a way I which I could do this? I cannot. And they will not tell me.

Do you mind quitting the 'bonus abuser' argument? If there were no bonuses involved the casino cannot deny your winnings accusing you of such. Yep, they may have used a wrong term but that does not put you in the clear. If the casino cannot offer another reason to confiscate your winnings they need to pay up.

 

[jod5413]

Nevermind, asked and answered!

 

[Casinomeister]

Wow! Some night shift I have here. Saves me some leg work

Anyway, back to the PAB:

Thanks CM, will do that...

Please submit it here:
Link Outdated / Removed

 

[ksech]

Wow! Some night shift I have here. Saves me some leg work

I quite agree! Glad to see Pinababy69 back and posting, have missed her

 

[chuchu59]

I quite agree! Glad to see Pinababy69 back and posting, have missed her

Yeah, our baby is back and as mean as ever

 

[Pinababy69]

Hey,

'Do you have two separate accounts ie. one for flash, and one for d/l? Or just the one account/login, as the previous poster mentioned?'

No I have one only.

Thanks for the clarification njack. Please do PAB, as Bryan has suggested....it is the only way to get a definitive answer as to what is going on. I hope for your sake that you have been completely forthcoming with all of us.

Do you mind quitting the 'bonus abuser' argument? If there were no bonuses involved the casino cannot deny your winnings accusing you of such. Yep, they may have used a wrong term but that does not put you in the clear. If the casino cannot offer another reason to confiscate your winnings they need to pay up.

Completely agree Chu. If there was no bonus taken, as the OP states...then the abuser argument is moot. So I am very curious to hear the real reason, and if there isn't one, then they do indeed need to pay up. Completely reserving judgement in the meantime, although I know which way I'm leaning.

Wow! Some night shift I have here. Saves me some leg work

Anyway, back to the PAB:

Hey Bryan, can you please make sure and let us know the outcome of this one, if the OP doesn't? Very interested, as a legit complaint against an IGT casino would seem to be an anomaly.

I quite agree! Glad to see Pinababy69 back and posting, have missed her

It's very good to see you as well Ksech, and thanks.

Yeah, our baby is back and as mean as ever

Chu, lol....not really mean, just older and crankier. It's good to see you as well, and especially recovered, and posting again. Continued good health to you.

(end of derail)

 

[Casinomeister]

Hey Bryan, can you please make sure and let us know the outcome of this one, if the OP doesn't? Very interested, as a legit complaint against an IGT casino would seem to be an anomaly.

Sure, just waiting for him to submit one

 

[Pinababy69]

Sure, just waiting for him to submit one

Well, if he doesn't....that will speak volumes. Njack, again...please submit a PAB as soon as you can. Many of us are extremely interested, and curious, as to what went on here. Thanks.

 

[Jammer]

I'm interested to hear how this turns out as I thought Getminted was a trusted casino.

Looking at the download casino site it says this:

If you previously have had a sign up/welcome/first deposit bonus from any of the following affiliated sites you will not be eligible for this offer and we reserve the right to deny, remove or restrict the bonus and/or any generated winnings, even after wagering requirements have been fulfilled: Party Casino, Gamebookers Casino, Five Casino, World Poker Tour Casino.

Which is different to the previous discussion about playing at both download and instant play. Don't want to stir things, would just like to know if Getminted has gone rogue.

 

[Casinomeister]

Still waiting....

 

[ilovejesus]

hi every one

Still waiting....

sorry my english is very poor, i personly think cm is doing very good job helping us players but i blame some of online players that get in to this kind of mess, i have been playing online casinos from day one i never had any trouble with casinos, me and my husband both have accounts use same computer with cm accredited casinos we always asked the casinos if it was ok for both of us to have account they said yes but only one player in house hold can claim bonus

 

[Jufo]

Hey Bryan, can you please make sure and let us know the outcome of this one, if the OP doesn't? Very interested, as a legit complaint against an IGT casino would seem to be an anomaly.

According to OP this incident related specifically to the

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, which looks like a completely separate casino. The software there is the same one as at Party Casino. This is not Wagerworks/IGT issue.

 

[LaHutti]

I would be interested in hearing how many "big hands" of BJ you played, and how "big" they were, since it can't be a bonus question, or a multiple account question, if you have told the truth (about 40 times now ?....Which I...apparently as one of the only ones here, have no reason to believe that you haven't, btw. What's up with the attacks on new members, for no apparent reason lately ? logging on CM from different computers and from different locations, can hardly be a crime, eh ? Because if it is, I'm a criminal too, beeing registered somewhere in europe, and logging on from Canada, where I am presently residing.)
Give the guy a break already, and the benefit of the doubt. He has been accused of something by a casino, and doesn't even know what he did, ask for help, and you guys beat him up ? That's bullying in my humble opinion.
He may or may not have a case, and there may or may not be a legit reason for confiscating his winnings, but let's not lynch the guy, without knowing what happned.