Bogus Complaint Seem to have been labelled a "Bonus Abuser" without actually receiving a bonus?

[njack75]

Hi all,

Sorry if this isn't in the correct area but I've been recommended to come here to see if there is anything I can be advised.

I opened an account with GetMinted recently and played at their download casino in October. I played in the casino and withdrew once already, then went to play a couple of weeks later. After depositing £1250 I played some big hands of blackjack and withdrew around £3150 (The amounts are converted to dollars I think so I don't have exact amounts).

When the withdrawal was processed, roughly half of that amount was credited back, when I've tried to log into the casino to check why my account was locked. I assumed it may be an ID issue so have tried to chase it down with them. One customer service advisor has since told me over the phone that my account has been closed for "Bonus Abuse".

I've never actually received any bonus on my account!! Is that even possible!

I've been asked to contact their CS by either email or phone (I was on the phone to one at the time when he said this...) but they are so far unresponsive to my emails asking them for clarification.

I've received a full cashier history and am waiting for game logs so I can prove this but as it stands they have taken roughly £1500 from me, I assume because I won some big hands on Blackjack that they are unwilling to pay. I maintain that I have not received a bonus on my download account so at the moment they have removed half of what I see if completely legitimate winnings?

Thanks

 

[The Dude]

Hi njack75,

Welcome to the forum.

Are you sharing your computer with anyone? That could be the problem.

edited to add: Sometimes customer service reps get confused and throw around "abuse" terms when they mean something else. I'd be pretty surprised if Get Minted is trying to pull a fast one - but you never know.

 

[njack75]

Hi casinomeister,

No I don't share my computer with anyone.

Maybe the customer service employee was wrong but they've not responded to my email about why I have been blocked/banned from my account.

The CS gave reference saying my deposits had been returned, but I deposited £1250 and they'e sent back £1548.50 so even that doesn't add up.

Thanks

 

[The Dude]

...
No I don't share my computer with anyone...

Are you positive? Please think carefully before answering. Thanks!

 

[njack75]

I'm not using my PC to post this if that is what you are referring to!! (I'm at my brothers who recommended trying Casinomeister for a resolution).

I do play casino's at home on my own PC.

 

[The Dude]

I'm not using my PC to post this if that is what you are referring to!! (I'm at my brothers who recommended trying Casinomeister for a resolution).

I do play casino's at home on my own PC.

Oh really. Sounds interesting.

 

[rainmaker]

Oh really. Sounds interesting.

C`mon Casinomeister....Tell us what his "brothers" nickname on this forum is

 

[The Dude]

C`mon Casinomeister....Tell us what his "brothers" nickname on this forum is

I'm sure njack is capable of this.

@njack - feel free to PAB and I'll contact Get Minted to see what's up. If you didn't claim a bonus, and they are citing bonus "abuse" then something ain't right.

 

[njack75]

Thanks CM, will do that.

(I don't see what relevance it is about my brother using this forum - most people would be happy that it's a site others are recommending!)

 

[heador112]

Reminds me on : https://www.casinomeister.com/forum...paying-£7200-bj-winnings-due-to-system.44664/

Another Tony G. account ?

The reason for the confiscation is likely a multiple account issue . Maybe there was a potential cashback involved or something like that ?

 

[The Dude]

Thanks CM, will do that.

(I don't see what relevance it is about my brother using this forum - most people would be happy that it's a site others are recommending!)

The relevance is that you know how vigilant online casino are against detecting multiple accounts. You are sharing a computer with your brother thus it is easy for you to get pegged as a multi-accounter. We have lots of members here who share their computers with family members - I hope you made that clear with Get Minted when you signed up so they wouldn't accuse you of having multiple accounts. Like I mentioned, many casino reps will first tell you you abused a bonus before they admit that they pegged you as a fraudster.

I'll give you the benefit of the doubt. Please PAB.

 

[njack75]

I have only shared his PC to post on here, didn't realise the forum is a place to be caught "multi accounting". Is that "Forum abuse"?

 

[The Dude]

I have only shared his PC to post on here, didn't realise the forum is a place to be caught "multi accounting". Is that "Forum abuse"?

No, it's totally suspicious. Your brother had a failed PAB, and now you're submitting one. A very small percentage of members use the PAB system, and I don't like wasting my time.

 

[Tagdog]

Has your brother perhaps played at the same casino at the same time Jack?

 

[steffigraff77]

Unless i am missing something....this looks like a no brainer?
I am guessing the casino will just say they made a mistake. A big player/depositor doing some gambling and they don't pay out?
Very odd.
Do they have a rep here? Maybe you should try the rep if there is one.

 

[njack75]

No, it's totally suspicious. Your brother had a failed PAB, and now you're submitting one. A very small percentage of members use the PAB system, and I don't like wasting my time.

I appreciate that. I'm not trying to con anyone here or waste anyones time. My brother pointed me in your direction that is all. If he has submitted a PAB then he obviously has experience of the site so sent me here.

I feel this is taking the issue away from the one I posted about, he doesn't have an account with GetMintedDownload anyway so I don't understand the issue they have with me.

As it stands I have deposited into the casino twice and played without a bonus, once receiving a cashout so there are no ID issues or anything.

I didn't receive ANY notification of being sent only half of my withdrawal either, I had to find that out by calling them because 3 emails went unanswered (now 4 emails). (I was told they had returned my deposits but they've sent back more than what I've deposited). I've asked for my cashier history which was sent within an hour and then asked for my game history/logs. I had an email about that within 30 minutes saying they will send them in due time, but any email asking them to explain what has happened is not being replied to.

When calling CS they specifically mentioned bonus abuse, which is impossible because I've not received any bonuses!

 

[The Dude]

Go ahead and PAB then.

Too bad Getminted doesn't have a rep here anymore (dormant account from some affy manager). We could probably get an answer right away. It seems rather odd that they would do something like this. Nevertheless, we'll get an answer from them.

 

[rainmaker]

It will be interesting to see the result of this PAB.

I am not familiar with GetMinted as a player, but don`t they use WagerWorks games etc? I think it is quite seldom that Casinomeister receive complaints about WW (IGT) based casinos.

 

[The Dude]

It will be interesting to see the result of this PAB.

I am not familiar with GetMinted as a player, but don`t they use WagerWorks games etc? I think it is quite seldom that Casinomeister receives complaints about WW (IGT) based casinos.

I think in the last five or six years, we have received only one WW casino complaint. Max could probably fill us in better on that.

 

[The Dude]

@njack

Are you using your brother's computer right now?

 

[njack75]

It's not a wagerworks casino I was playing on, it was a download client.

CM no I'm on a phone. Why do you keep asking this? I'm not a multi accounter, because only 1 of us has an account there, and I'm not a bonus abuser, because I never got any bonuses!! If I had known that it's against forum rules to post from one IP as it seems I'd have not seen my family tonight and posted from the comfort of my own house.

 

[The Dude]

CM no I'm on a phone. Why do you keep asking this? ...

Because frankly, I don't believe you. Too many odd things going on here. So you are connecting to the forum using your phone? Let me guess, your brother connects to the forum the same identical way. I thought you said you were using his computer. Are you using his phone?? If so, what kind is it?

If you want me to deal with this, you need to be perfectly honest with me. You can let your brother know his forum account is in jeopardy because it's pretty clear to me that something is not quite right.

 

[njack75]

Do you want me to just PAB? All this is irrelevant.

How I'm accessing the forum isn't anything to do with my complaint but I can PM any details you want from both of us, I'll even post from my home PC if you need when I get back?

 

[njack75]

Right, I am back home now. From now on I shall only post from my own home and PC to prevent any further confusion.

(As I said, my brother has never even had an account at this particular casino anyway.)

If it is ok, I shall submit a PAB as I am convinced this is a mistake of some kind. I certainly am not wasting your time here.

Thank you for your consideration.

 

[Cleveland]

:eat:

 

[chuchu59]

I just have a feeling the op isnt trustworthy. Maybe his avi is to blame.. Actually, why just not present the facts as they are instead of arguing this aint relevant, that aint relevant. It seems the op is pouncing on the 'bonus abuser' excuse and making a big fuss of it when deep inside he knows the reason for the confiscation. I hope the op can prove me wrong so over to him.

 

[Pinababy69]

I took a quick look at the GetMinted site, and in addition to the Download version, there is also an instant/flash casino. The flash casino offers a 200% signup bonus, the download version a 100% bonus. I noticed that the OP twice mentioned that his play took place on the download version of the casino, but never mentioned whether or not he (or his brother) had an account on the flash version as well...and if he or the brother had ever taken the signup bonus/any bonus, on the flash version.

In any event, if he does indeed have an account also at their flash casino, then he is in direct violation of one of their terms:

No Multiple Accounts.

You are only permitted to hold one account in respect of both this website and all our other affiliated sites and you may only use one of your credit or debit card numbers at any one time. For the avoidance of doubt, anywhere you see the Cashcade AND IGT name at the bottom of the webpage will be the same site and you are only permitted to hold once account on any of these sites. Additionally, the name you register with must be your name. We reserve the right to suspend or close multiple accounts or any account/accounts with incorrect names and/or details and we accept no liability for any losses incurred by you as a result of your operation of multiple accounts, including where you self-exclude or limit your play on one account and fail to do so on others. Where multiple accounts are opened by different users at the same IP or home address, we reserve the right to close or restrict such accounts where in our sole discretion we do not consider that they are genuinely used by different individuals.

The above was copied and pasted from here:

You do not have permission to view link Log in or register now.

So even if him and his brother never played on the same computer on either account, if he has two accounts himself (one for each version of the casino), then that could be the problem. Especially if he took any bonus at all on the flash account. Just a thought.

 

[njack75]

I just have a feeling the op isnt trustworthy. Maybe his avi is to blame.. Actually, why just not present the facts as they are instead of arguing this aint relevant, that aint relevant. It seems the op is pouncing on the 'bonus abuser' excuse and making a big fuss of it when deep inside he knows the reason for the confiscation. I hope the op can prove me wrong so over to him.

I shall change the avi just for you

 

[njack75]

I took a quick look at the GetMinted site, and in addition to the Download version, there is also an instant/flash casino. The flash casino offers a 200% signup bonus, the download version a 100% bonus. I noticed that the OP twice mentioned that his play took place on the download version of the casino, but never mentioned whether or not he (or his brother) had an account on the flash version as well...and if he or the brother had ever taken the signup bonus/any bonus, on the flash version.

In any event, if he does indeed have an account also at their flash casino, then he is in direct violation of one of their terms:



The above was copied and pasted from here:

You do not have permission to view link Log in or register now.

So even if him and his brother never played on the same computer on either account, if he has two accounts himself (one for each version of the casino), then that could be the problem. Especially if he took any bonus at all on the flash account. Just a thought.

No, I have never had claimed any form of deposit bonus from Getminted. In fact I have only ever deposited twice, and I declined the new player bonus as I did not want to be restricted by the terms attached to these things. Hence my confusion regarding 'bonus abuse'. I genuinely cannot fathom what I did wrong, and I think they have made a mistake. If I did something against the TnCs, then the casino will tell the forum manager, and I will look like an idiot.

So ask yourself, am I telling the full honest story? Or am I an idiot?

Actually don't answer that (joke!)

 

[Pinababy69]

Njack75, do you have an account on the flash casino as well? Or only the download account? And has your brother ever played on the flash casino....and if so, is there any chance that he might have played from your home at one time or another? Bonuses aside...just wondering if your play has been only on the d/l, or on flash as well? Thanks.

 

[furbert]

Usually the download and instant casinos of the same website share the same account and login so even if the flash was played its still the same account and as long as no bonus was claimed then no term violation has occured. I struggled to get paid by Getminted recently and was going to post here but they paid eventually. I did wonder if they were in difficulty.

 

[njack75]

You think they could be in financial difficulties furbert?

Have there been other cases of people committing Bonus Abuse without being given a bonus??

 

[furbert]

I did wonder if they were in trouble because their excuses not to pay me seemed strange. But they paid me fine after a few weeks so I really cant say. Bonus abuse with no bonus? Even in casino land I have not heard that anywhere except on this thread!

 

[funeral979]

Njack75, do you have an account on the flash casino as well? Or only the download account? And has your brother ever played on the flash casino....and if so, is there any chance that he might have played from your home at one time or another? Bonuses aside...just wondering if your play has been only on the d/l, or on flash as well? Thanks.

Since your question has been avoided twice, I think we can conclude that you are on the right track.

Wouldn't waste my time here

 

[Pinababy69]

Hi Njack...maybe you missed my question? Do you have two separate accounts ie. one for flash, and one for d/l? Or just the one account/login, as the previous poster mentioned?

I agree that the login could probably be shared on both versions...but I'm also assuming the software allows you to open a separate account for each. In other words, if the OP already had a flash account login, I don't believe that the d/l version would block him from opening a new account...not if it works like MG, or like MG used to...not sure anymore. But I know many years ago, before I knew better, I mistakenly opened both flash and d/l accounts at a couple of MG casinos.

Whether or not he took a bonus is irrelevant, if he did indeed have an account at each version of the casino....as this is explicitly forbidden in the terms, as I highlighted in my post. While it may seem silly if no bonus is taken....it's clearly visible in the T&C's. Why the casino would claim bonus abuse, I have no idea. Maybe it is as Bryan said, and nothing more than a CS rep who mistakenly used the wrong term.

I have zero personal experience with this casino, being in Canada....but others seem to think they are quite reputable...and as previously mentioned, WW/IGT casinos have next to no complaints registered against them.

 

[njack75]

Hi Njack...maybe you missed my question? Do you have two separate accounts ie. one for flash, and one for d/l? Or just the one account/login, as the previous poster mentioned?

I agree that the login could probably be shared on both versions...but I'm also assuming the software allows you to open a separate account for each. In other words, if the OP already had a flash account login, I don't believe that the d/l version would block him from opening a new account...not if it works like MG, or like MG used to...not sure anymore. But I know many years ago, before I knew better, I mistakenly opened both flash and d/l accounts at a couple of MG casinos.

Whether or not he took a bonus is irrelevant, if he did indeed have an account at each version of the casino....as this is explicitly forbidden in the terms, as I highlighted in my post. While it may seem silly if no bonus is taken....it's clearly visible in the T&C's. Why the casino would claim bonus abuse, I have no idea. Maybe it is as Bryan said, and nothing more than a CS rep who mistakenly used the wrong term.

I have zero personal experience with this casino, being in Canada....but others seem to think they are quite reputable...and as previously mentioned, WW/IGT casinos have next to no complaints registered against them.

Hey,

'Do you have two separate accounts ie. one for flash, and one for d/l? Or just the one account/login, as the previous poster mentioned?'

No I have one only.

 

[njack75]

Since your question has been avoided twice, I think we can conclude that you are on the right track.

Wouldn't waste my time here

I answered it, and then I answered it again ! I have only one account here. I didn't accept a bonus regardless, so how did I abuse a bonus? Can you think of a way I which I could do this? I cannot. And they will not tell me.

 

[chuchu59]

I answered it, and then I answered it again ! I have only one account here. I didn't accept a bonus regardless, so how did I abuse a bonus? Can you think of a way I which I could do this? I cannot. And they will not tell me.

Do you mind quitting the 'bonus abuser' argument? If there were no bonuses involved the casino cannot deny your winnings accusing you of such. Yep, they may have used a wrong term but that does not put you in the clear. If the casino cannot offer another reason to confiscate your winnings they need to pay up.

 

[jod5413]

Nevermind, asked and answered!

 

[The Dude]

Wow! Some night shift I have here. Saves me some leg work

Anyway, back to the PAB:

Thanks CM, will do that...

Please submit it here:
Link Outdated / Removed

 

[ksech]

Wow! Some night shift I have here. Saves me some leg work

I quite agree! Glad to see Pinababy69 back and posting, have missed her

 

[chuchu59]

I quite agree! Glad to see Pinababy69 back and posting, have missed her

Yeah, our baby is back and as mean as ever

 

[Pinababy69]

Hey,

'Do you have two separate accounts ie. one for flash, and one for d/l? Or just the one account/login, as the previous poster mentioned?'

No I have one only.

Thanks for the clarification njack. Please do PAB, as Bryan has suggested....it is the only way to get a definitive answer as to what is going on. I hope for your sake that you have been completely forthcoming with all of us.

Do you mind quitting the 'bonus abuser' argument? If there were no bonuses involved the casino cannot deny your winnings accusing you of such. Yep, they may have used a wrong term but that does not put you in the clear. If the casino cannot offer another reason to confiscate your winnings they need to pay up.

Completely agree Chu. If there was no bonus taken, as the OP states...then the abuser argument is moot. So I am very curious to hear the real reason, and if there isn't one, then they do indeed need to pay up. Completely reserving judgement in the meantime, although I know which way I'm leaning.

Wow! Some night shift I have here. Saves me some leg work

Anyway, back to the PAB:

Hey Bryan, can you please make sure and let us know the outcome of this one, if the OP doesn't? Very interested, as a legit complaint against an IGT casino would seem to be an anomaly.

I quite agree! Glad to see Pinababy69 back and posting, have missed her

It's very good to see you as well Ksech, and thanks.

Yeah, our baby is back and as mean as ever

Chu, lol....not really mean, just older and crankier. It's good to see you as well, and especially recovered, and posting again. Continued good health to you.

(end of derail)

 

[The Dude]

Hey Bryan, can you please make sure and let us know the outcome of this one, if the OP doesn't? Very interested, as a legit complaint against an IGT casino would seem to be an anomaly.

Sure, just waiting for him to submit one

 

[Pinababy69]

Sure, just waiting for him to submit one

Well, if he doesn't....that will speak volumes. Njack, again...please submit a PAB as soon as you can. Many of us are extremely interested, and curious, as to what went on here. Thanks.

 

[Jammer]

I'm interested to hear how this turns out as I thought Getminted was a trusted casino.

Looking at the download casino site it says this:

If you previously have had a sign up/welcome/first deposit bonus from any of the following affiliated sites you will not be eligible for this offer and we reserve the right to deny, remove or restrict the bonus and/or any generated winnings, even after wagering requirements have been fulfilled: Party Casino, Gamebookers Casino, Five Casino, World Poker Tour Casino.

Which is different to the previous discussion about playing at both download and instant play. Don't want to stir things, would just like to know if Getminted has gone rogue.

 

[The Dude]

Still waiting....

 

[ilovejesus]

hi every one

Still waiting....

sorry my english is very poor, i personly think cm is doing very good job helping us players but i blame some of online players that get in to this kind of mess, i have been playing online casinos from day one i never had any trouble with casinos, me and my husband both have accounts use same computer with cm accredited casinos we always asked the casinos if it was ok for both of us to have account they said yes but only one player in house hold can claim bonus

 

[Jufo]

Hey Bryan, can you please make sure and let us know the outcome of this one, if the OP doesn't? Very interested, as a legit complaint against an IGT casino would seem to be an anomaly.

According to OP this incident related specifically to the

You do not have permission to view link Log in or register now.

, which looks like a completely separate casino. The software there is the same one as at Party Casino. This is not Wagerworks/IGT issue.

 

[LaHutti]

I would be interested in hearing how many "big hands" of BJ you played, and how "big" they were, since it can't be a bonus question, or a multiple account question, if you have told the truth (about 40 times now ?....Which I...apparently as one of the only ones here, have no reason to believe that you haven't, btw. What's up with the attacks on new members, for no apparent reason lately ? logging on CM from different computers and from different locations, can hardly be a crime, eh ? Because if it is, I'm a criminal too, beeing registered somewhere in europe, and logging on from Canada, where I am presently residing.)
Give the guy a break already, and the benefit of the doubt. He has been accused of something by a casino, and doesn't even know what he did, ask for help, and you guys beat him up ? That's bullying in my humble opinion.
He may or may not have a case, and there may or may not be a legit reason for confiscating his winnings, but let's not lynch the guy, without knowing what happned.