Rushmore stole my winnings of 1000$

bb28

Meister Member
Joined
Nov 18, 2006
Location
US
yes, obviously Rushmore made a mistake but not me. Therefore they should restore my balance of 2000$ or make a suggestion for a different solution, maybe something like a compromise. but they ignore me and refuse to do so.

and yes, it was a good move that the affiliate posted a warning about Rushmore but how strange it is that the links towards the exclusive welcome bonus and the terms are still active. the rep of the affiliate site with whom I was in contact told me eight weeks ago the exclusive bonus was terminated so the link should not be active anymore. and why does Rushmore not correct the mistake they made? they are aware of this problem since about nine weeks. could it be that Rushmore and the affiliate do not care about the players but only about making as much money as possible?

btw the rep of the affiliate blamed Rushmore. he told me the exclusive bonus had no restrictions back when it was arranged and only later Rushmore decided to apply general rules to this exclusive bonus as well - or Rushmore forgot to mention existing restrictions - without notifying the affiliate about such changes.



what does CDC mean? do you mean CDS, the central disputes system of RTG casinos? I think it would be a waste of time to contact them because they are notorious for not being helpful at all. the CDS seems to be a swindle.

I swear I think I'm becoming dyslexic in my old age. :D Yes I meant CDS.

I think it's very irresponsible for the affiliate to keep that up. It's been brought to his/her attention and they said they took care of it. Obviously not. Then again, that webpage/affiliate has no problems with having known rogue casino links, so it comes down to them not being very ethical. :(
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I swear I think I'm becoming dyslexic in my old age. :D Yes I meant CDS.

I think it's very irresponsible for the affiliate to keep that up. It's been brought to his/her attention and they said they took care of it. Obviously not. Then again, that webpage/affiliate has no problems with having known rogue casino links, so it comes down to them not being very ethical. :(

All the affiliate has done is to remove the codes from the review, and replace them with the usual codes as found on the website. However, his banner ads and his "join now" link both go to the special page that has the original set of 5 codes. To properly remove these codes, the affiliate should also have edited the code so that instead of this special page, visitors were sent through to the normal home page.

The problem is still there, and visitors will now be greeted with what looks like a pleasant surprise because they will see the review, and find a far better offer of 5 codes when they click through. Pleasant surprises like this tend not to be questioned, especially when the page has both Rushmore branding, and the name of this affiliate as an endorsement, clearly displayed at the top. Unfortunately, this means visitors are still taken to this page, and since it is hosted by Rushmore, not the affiliate, it is up to Rushmore to recode the link to the bonus terms so that it actually takes visitors to those terms that include specifications as to the three qualifying deposit methods. As this deal is for NEW players, it should be assumed that they start out unaware of this rather unusual deposit method restriction until they get to read the terms of service, which they can't do if the link for said terms goes to the wrong page on the website.

The fact that Rushmore are well aware of the issue, having dealt with the OP's complaint, it is rogue behaviour on their part to choose to leave the error live, knowing that it will continue to attract new signups from this affiliate, with some of them unwittingly being in a position where they will either lose, or have their winnings confiscated and deposit returned. When a PLAYER continues to take advantage of a known error, casinos call it "fraud".

BOTH parties are in a position to kill the problem, the affiliate can take down the banners so that this page is unreachable until Rushmore update it to correctly reflect the terms of the offer, and SHOULD have done so after finding that Rushmore had failed to act by correcting the link to the terms. Of course, the affiliate would lose money by doing this, so seems to prefer to blame Rushmore whilst still lining his own pockets, rather than sacrificing short term revenue in order to put pressure on Rushmore to correct the page.


It seems Rushmore are unduly "accident prone", as there have been many complaints about their constant stream of "processor issues" that go well beyond any that have been suffered by other operators.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
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Joefrom

Have you submitted a PAB yet?
Earlier in this thread he said that he can't do that:
- My failed PAB was not about Rushmore but it was about Vegasregal. I cannot PAB again now afaik because Rushmore is not accredited at Casinomeister. Nevertheless I sent a PM to maxd asking if he could help me but he has not replied yet.

KK
 

lettingyouknow

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Joined
Feb 24, 2009
Location
ocean
Affiliates get paid for referrals don't they?

If Zuga the Mod at Latest Casino Bonuses got paid for the referral from they OP signing up, then the affiliate should pay for the mistake. I would like to hear from Zuga on this, he is a member here and I would like to hear his take on it.
 

petro

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It is a very clear case of the player not checking the terms before they deposit...
And what about Rushmore's role in this?
You could say the same thing about them, that they did not check their T&C because they granted the bonus.
So, if OP is wrong because of this, then Rushmore are just as wrong.

If I were in OP's shoes and I made a deposit (expecting a bonus) and the bonus amount was added to my balance I would think that everything was okay. It could have happened to me as well.

And I think if OP lost his deposit, Rushmore wouldn't refund his money.
Because of the above reasons I feel OP is entitled to some of his winnings.

It is clear to me that Rushmore don't care about how they look in the public's eyes. You would never hear of this happening at 32Red or 3Dice.

I'm curious, though - why does it matter that much what the method of deposit is...
The casinos are charged fees by the processors. When the fees are too high the casinos will not offer bonuses to players.
 

joefrom

Dormant account
PABnorogue
Joined
Jun 17, 2011
Location
Germany
Joe.....what does it say in the top right corner? It is only partially showing and appears to say something about terms and deposit methods.
it is nothing that would matter concerning my case. it says:

"Rushmore Casino - A detailed review of Rushmore Casino, with casino bonus details, related forum posts, screen shots, deposit methods, supported currency and languages, Rushmore Casino jackpots and popular slots available."

that's what it said back when I played there and it still says the same now.

now some news and additional infos about this case:

About a week ago I sent a PM to maxd but he has not replied and I do not know why. Yesterday I sent an email to him asking him if he could help me but he has not replied yet. well, maybe for the simple reason that there is nothing he can do because I cannot PAB again like I said because Rushmore is not accredited.

I also sent an email to Bryan Bailey yesterday asking if Rushmore should not be rogued or if not a warning should be posted on this site not only because of my case but also because there are so many complaints on the forums. Bryan has not replied yet but of course he is a very busy man, too.

About a week ago I sent a PM to Louise, the rep of Rushmore on this forum, and not surprisingly she has not replied. I sent a link towards this thread to her suggesting that she posts something but I guess she will not do so for obvious reasons. what could she post? guess why Rushmore ignored Steve Russo of Gamblinggrumbles and my complaint on Askgamblers.

and some days ago I sent an email to the rep of Latestcasinobonuses who tried to help me and who blamed Rushmore for what has happened and I asked the rep why the link towards the exclusive welcome bonus of 300% is still active and if he does not want to remove it. He has not replied and yesterday the link was still active but meanwhile it has been removed so the exclusive bonus does not exist anymore.

Like I have posted the customer support of Rushmore refused to tell me who their manager is and what his email address is and if they have got a licence by a licencing authority. Can someone answer these questions? I know many member of this forum are big experts so maybe someone knows it.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
And what about Rushmore's role in this?
You could say the same thing about them, that they did not check their T&C because they granted the bonus.
So, if OP is wrong because of this, then Rushmore are just as wrong.

If I were in OP's shoes and I made a deposit (expecting a bonus) and the bonus amount was added to my balance I would think that everything was okay. It could have happened to me as well.

And I think if OP lost his deposit, Rushmore wouldn't refund his money.
Because of the above reasons I feel OP is entitled to some of his winnings.

It is clear to me that Rushmore don't care about how they look in the public's eyes. You would never hear of this happening at 32Red or 3Dice.


The casinos are charged fees by the processors. When the fees are too high the casinos will not offer bonuses to players.


Load of bollocks!

Quite a few casinos habitually offer an EXTRA 15% on top of the regular bonuses BECAUSE Neteller has been used to deposit. If they didn't like the high fees, they too would surely want to discourage players from using Neteller.

I have also asked Neteller VIP support about this issue in general terms, and they know of no reason why Neteller should be treated this way by some casinos. They could of course be lying, and know damn well why, but not wanting to say because operators won't say either.

It is interesting how certain questions have industry participants reaching for the "ignore" button, rather than the "reply" button. Maybe they are selectively "not receiving" emails from players that ask awkward questions. As to Max and Bryan not replying, more likely due to them dealing with things in the order received. As to Louise not replying, it seems she deals with player problems raised here on CM in bursts, and then disappears for a while.

The trail seems clear, the terms weren't posted, so they don't apply to this particular "exclusive" offer. If this was an oversight, as seems to be the case, they can ONLY be applied from the date posted, because adding a new term and then retrospectively enforcing it because it "should have been posted from the start" is rogue behaviour. Especially so in this case, as the term is not one that can be deemed "common sense", and something new players ought to have clarified with CS before depositing.

The more recent removal of the active links and bonus is further evidence that the parties KNOW they had made a mistake, yet have decided the poor hapless players will have to bear the consequences, whilst hoping that this correction "on the sly" will make it look like the PLAYER was 100% in the wrong were anyone NOW to attempt to follow the trail.

Unfortunately, it is too late, I have ALREADY followed the trail before any "tidy up".

The ONLY reason I could see that something wasn't right is because I am an experienced player who uses Neteller almost exclusively to play casinos, and so carry in my head a list of casinos that have tried this "we hate you Neteller cheaters" trickery before, and thus can be expected to have such a term, so it's apparrent absence alone looks suspicious to me.

It seems there are some cheaters/fraudsters who use Neteller, but the MAJORITY of users are honest recreational players. Casinos that say ALL Neteller users deserve this kind of treatment because they "should know" that Neteller is a safe haven for cheats and frauds are themselves guilty of doing to players what the casinos resent being done to them, which is taking advantage of "loopholes" that appear when certain configurations of circumstance arises.

If this was such a CRITICAL term, this offer should have been "proof read" before it went live, and if this failed, should have been corrected IMMEDIATELY when this error first arose.


Since this term came into being at Rushmore, Louise has refused to address the question as to WHY Neteller and Moneybookers were first excluded for only the weekend (not mid week) bonuses, and later for ALL bonuses.


The only thing I can think of is that it is a means to indirectly exclude non-US players from bonuses, since the qualifying methods listed are heavily biased towards the US/Canadian market. Two of them were EXCLUSIVELY available to US and Canadian players, and the credit card option was meant to allow for US Dollar based prepay cards, a popular workaround for UIGEA at the time. Although non-US players could also use this option, the big problem was that the casino took US Dollars, which instantly adds an extra 5% + interest at rates up to 30% APR from the transaction date, on non-US Dollar denominated credit cards. This is enough to put many players off using an expensive option just because a much cheaper eWallet option has been arbitrarily excluded.

If there was a Euro version of the casino, this would be less of a problem (except here in the UK, but we are all a bunch of cheats and frauds in the UK as many casinos have said, and Playtech themselves advise operators when suggesting what terms to apply to promotions.:rolleyes:)
 

joefrom

Dormant account
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Location
Germany
The trail seems clear, the terms weren't posted, so they don't apply to this particular "exclusive" offer. If this was an oversight, as seems to be the case, they can ONLY be applied from the date posted, because adding a new term and then retrospectively enforcing it because it "should have been posted from the start" is rogue behaviour. Especially so in this case, as the term is not one that can be deemed "common sense", and something new players ought to have clarified with CS before depositing.

The more recent removal of the active links and bonus is further evidence that the parties KNOW they had made a mistake, yet have decided the poor hapless players will have to bear the consequences, whilst hoping that this correction "on the sly" will make it look like the PLAYER was 100% in the wrong were anyone NOW to attempt to follow the trail.

Unfortunately, it is too late, I have ALREADY followed the trail before any "tidy up".

I totally agree with VWM. here are some news: some days ago I sent an email with a link towards this thread to the customer support of Rushmore and they replied even though they told me some weeks ago they would not reply to my emails anymore. in their email their support manager told me that they have refunded my deposit of 250$ back to my neteller account. however, these funds are not in my neteller account yet which is strange because afaik a casino can send money to a neteller account in some minutes. hopefully I will not have to wait some weeks or some months for my funds like many other players. I tried to log into my Rushmore account then but it said I am not allowed to log in. Rushmore did not inform me about this btw.

the customer support manager tried to justify the confiscation and he told me that the bonus code I redeemed on my deposit was an affiliate bonus which had been set up a year prior and had not been adjusted to reflect our new policy of neteller not being eligible for bonuses. he said as such it was removed from my account when it was picked up by their support staff and the casino reserves the right to act in this manner.

so the rep admits that Rushmore made a mistake but not me but at the same time he refuses to restore the balance I had. how sad. and funny. lol. in other words Rushmore is a rogue casino that acts in an illegal way and that should be avoided by players at all costs. but also the latestcasinobonuses site made a mistake. it looks like the people who run latestcasinobonuses only care about making as much money as possible but not about what happens to the players. :mad:
 

vinylweatherman

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Location
United Kingdom
I totally agree with VWM. here are some news: some days ago I sent an email with a link towards this thread to the customer support of Rushmore and they replied even though they told me some weeks ago they would not reply to my emails anymore. in their email their support manager told me that they have refunded my deposit of 250$ back to my neteller account. however, these funds are not in my neteller account yet which is strange because afaik a casino can send money to a neteller account in some minutes. hopefully I will not have to wait some weeks or some months for my funds like many other players. I tried to log into my Rushmore account then but it said I am not allowed to log in. Rushmore did not inform me about this btw.

the customer support manager tried to justify the confiscation and he told me that the bonus code I redeemed on my deposit was an affiliate bonus which had been set up a year prior and had not been adjusted to reflect our new policy of neteller not being eligible for bonuses. he said as such it was removed from my account when it was picked up by their support staff and the casino reserves the right to act in this manner.

so the rep admits that Rushmore made a mistake but not me but at the same time he refuses to restore the balance I had. how sad. and funny. lol. in other words Rushmore is a rogue casino that acts in an illegal way and that should be avoided by players at all costs. but also the latestcasinobonuses site made a mistake. it looks like the people who run latestcasinobonuses only care about making as much money as possible but not about what happens to the players. :mad:

GOTCHA!

This is 100% Rushmore's mistake.

They didn't adjust this offer, but it was STILL LIVE, and this was when I first looked last month. They and the affiliate were actively signing up players and making money from this supposedly "expired" offer.

It is quite clear, this code NEVER had the Neteller restriction in the first place, and was NEVER adjusted to add this restriction right up until the day it was removed. It was CURRENT too, otherwise the coupon would have been refused as "expired" in the cashier the minute it was entered (I have played RTG before, and have seen this when a code is not current). This is why the terms I was expecting to see just weren't there, Rushmore never intended this restriction to apply.
The affiliate was correct in that the code was set up without said restriction, yet the AFFILIATE has been left out to dry by Rushmore over this since he has had the finger pointed at him by players who have suffered a similar experience, as well as those following this story.

When you won, Rushmore decided not to pay you based on the general bonus terms, even though they KNEW these terms did NOT cover the coupon that you used. This is rogue behaviour that is even WORSE than invoking a "spirit of the bonus" rule in order to void winnings when no actual terms have been broken.

The actual manner of your play will determine just how rogue they are. Did you "advantage play" this offer for gain, or were you simply an innocent lamb lead to the slaughterhouse (in other words, a standard recreations player using bonuses not only within the terms, but within any "spirit" one could think of).
This offer was STILL live a MONTH after your case, yet despite Rushmore KNOWING they had made the mistake of not updating it's terms, they continued to watch as players availed themselves of this offer, and with the obvious intention of voiding the winnings of any player who had used Neteller when claiming.

When casinos screw up, THEY should take the hit. When Betfair screwed up over promotional terms, they started confiscating winnings left, right, and centre. This resulted in them being thrown into the pit. The main difference between Betfair and Rushmore is one of scale, as in this case it is a problem affecting players coming through one particular affiliate among hundereds, and even then only the small number of them who both win, and deposit with Neteller.

Scale is irrelevant, it is the act that matters. In law, it matters not whether you steal a cassette tape or a plasma TV, it is still theft and you will be arrested and charged. The argument of "it was only a........" does not wash with the judge. In business, a breach of contract is a breach of contract, and the remedy is actually quite simple. The party who is victim of said breach has to be "made whole" in order to settle said breach. In this case, this means applying the terms as they were, not as Rushmore decided they ought to have been after the fact. This would mean no breach had ocurred, and the player would get paid, or be judged against the terms as stated.

If they get away with it this time, Rushmore will think they can be sloppy in other cases, and simply correct any errors after the fact by retrospectively applying terms they feel ought to have been put there, rather than terms they actually DID put there.

If Rushmore then decide to permanently ban the OP, this is a different matter, and is something they can do without breaching contract, even though such acts tend to look to other players like an expression of "we don't like winners at our casino", not exactly the best way to advertise the business.


If the Rushmore rep is wondering why my first deposit there was my last, it is down to issues like this, and even when they said they could waive the Neteller restriction for my next deposit, I didn't trust them not to pull a similar stunt should I win, such as "the CS you spoke to was not authorised to make such a deal with you".

This was BEFORE all the other issues, mainly their unique inabilty to secure a reliable long term processor even for non-US players, let alone US ones where such a problem might reasonably be expected.
 

joefrom

Dormant account
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Location
Germany
GOTCHA!

This is 100% Rushmore's mistake.

They didn't adjust this offer, but it was STILL LIVE, and this was when I first looked last month. They and the affiliate were actively signing up players and making money from this supposedly "expired" offer.

It is quite clear, this code NEVER had the Neteller restriction in the first place, and was NEVER adjusted to add this restriction right up until the day it was removed. It was CURRENT too, otherwise the coupon would have been refused as "expired" in the cashier the minute it was entered (I have played RTG before, and have seen this when a code is not current). This is why the terms I was expecting to see just weren't there, Rushmore never intended this restriction to apply.
The affiliate was correct in that the code was set up without said restriction, yet the AFFILIATE has been left out to dry by Rushmore over this since he has had the finger pointed at him by players who have suffered a similar experience, as well as those following this story.

When you won, Rushmore decided not to pay you based on the general bonus terms, even though they KNEW these terms did NOT cover the coupon that you used. This is rogue behaviour that is even WORSE than invoking a "spirit of the bonus" rule in order to void winnings when no actual terms have been broken.


When casinos screw up, THEY should take the hit. When Betfair screwed up over promotional terms, they started confiscating winnings left, right, and centre. This resulted in them being thrown into the pit. The main difference between Betfair and Rushmore is one of scale, as in this case it is a problem affecting players coming through one particular affiliate among hundereds, and even then only the small number of them who both win, and deposit with Neteller.

Scale is irrelevant, it is the act that matters. In law, it matters not whether you steal a cassette tape or a plasma TV, it is still theft and you will be arrested and charged. The argument of "it was only a........" does not wash with the judge. In business, a breach of contract is a breach of contract, and the remedy is actually quite simple. The party who is victim of said breach has to be "made whole" in order to settle said breach. In this case, this means applying the terms as they were, not as Rushmore decided they ought to have been after the fact. This would mean no breach had ocurred, and the player would get paid, or be judged against the terms as stated.

If they get away with it this time, Rushmore will think they can be sloppy in other cases, and simply correct any errors after the fact by retrospectively applying terms they feel ought to have been put there, rather than terms they actually DID put there.

yes, maybe Rushmore should be thrown into the rogue pit but maxd and Bryan Bailey completely ignore me and this thread and so does Louise, the rep of Rushmore.

If Rushmore casino cannot make enough money to survive anymore, why do they go on taking deposits? Maybe they should shut down their rogue site. Who would miss a casino that acts in such a dirty and illegal way? Well, maybe some affiliates would miss it because they make money with their affiliate links towards Rushmore. Shame on those affiliates who still promote Rushmore. At least they should post a warning on their sites that something like you may have to wait some weeks or some months for your withdrawal and maybe you will never be paid.

And Rushmore might have made that mistake (excluding neteller and other deposit methods from bonuses but failing to inform the players about it) on purpose in order to put themselves into a win/no loss situation. If the player deposits via neteller and he loses his money they win and if he manages to win (like me) they confiscate his winnings.

The day before yesterday they sent an email to me that offered me reload bonuses. That is a strange move because they locked my account but anyway this is what their email said:

"Thank you for playing with Rushmore. We welcome you to join us and

Get a 150% match this weekend

Use Coupon Code PILGRIM1 in our cashier. Offer Valid through Sunday night.

If you still want more, throughout November we're giving all our players 5 chances to win.

Get another 200% on deposits all month long by using the coupon code THANKSGIVING in the cashier. THANKSGIVING can be redeemed 5 times throughout November!

Play with Rushmore and win big!

We wish you a happy Thanksgiving and the best of luck. Hope to see you online soon!

Best Regards,
Rushmore

Rushmore terms and conditions apply."

When you click on "terms and conditions" you are taken to this site:

You do not have permission to view link Log in or register now.


Those who have read this thread already know this site that describes their general terms and conditions. On this site it does not say anything like certain deposit methods do not attract bonuses or that only certain deposit methods are allowed when you want to claim a bonus.

so maybe someone could enter one of those bonus codes (PILGRIM1 / THANKSGIVING) and check if in the cashier it says something like only certain deposit methods are allowed on this bonus. If it says that all of the deposit methods are allowed, please make a screenshot of it and post it here or PM me. I cannot enter a bonus code because they locked my account.
 

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
I got an email from them as well, offering me a bonus. Glad i looked into this thread though since Neteller is all I use when depositing (more or less) and I would have probably been in the same situation as the Op..
I hope you get it sorted, but since Louise doesnt seem to look into this thread i am finding it hard to belive =(
I dont know whats happened to this casino - it used to be soooo good and Louise used to be on top of everything a year back!
 

gloria460

Meister Member
Joined
May 11, 2008
Location
Florida
I remember when Louise was very active in all the threads that involved her casinos but I do remember one thread in particular that she was ripped apart and nothing she said made any difference. It was quite brutal imo bc she had helped plenty members on this board.

Even when a problem is resolved everybody keeps on jumping on the bandwagon. I haven't played online in months and I'm glad that I don't..too many problems.
 

bb28

Meister Member
Joined
Nov 18, 2006
Location
US
The blame for this lies with the affiliate and the casino. The casino for not having the correct landing page stating that neteller was excluded and clearly the affiliate is all about the $$'s because he/she takes no responsibility because there is evidence all over his/her web pages that they have no qualms about promoting any and every casino.

Rushmore should pay, but they won't. :mad:
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I got that email for a "VIP" reload bonus.


Out of interest, I clicked the link to the terms, and got the general terms page. There was NOTHING about Neteller being excluded from this PERSONAL email quoting my account details, and had I not known about this issue, I would have had no way of finding out by reading the terms of this PERSONAL offer.

It almost looked like they had finally got rid of this term, but clearly this is not the case, but it is VERY hard to find on the website if you come through an affiliate or a link in a promotional email as an existing player.

I also don't see HOW I could possibly be a VIP given that my ONE deposit was with Neteller, and I claimed the welcome bonus BEFORE they introduced this term. At the time, they were newly accredited, and there was no indication of things to come that would see them fall from grace.
 

maxd

Complaints (PAB) Manager
Staff member
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Jan 20, 2004
Location
Saltirelandia
... but maxd and Bryan Bailey completely ignore me ....

:confused: Say what? "Ignore you" how? I have no current PABs from you, no PM's or email either. What exactly have we "ignored"?

You did file a PAB against Vegas Regal in July but we exchanged emails then and as I understood it then you realized the restrictions on PABs for casinos in the Rogue Pit.

If you're talking about us being involved with this thread then I suggest you familiarize yourself with the Private Message (PM) system, or the "Report Post" feature:

Attach Removed (Old not found)

Pissing us off with bogus statements like the above are not a great way to encourage us to help you, now or ever. Try a little respect and courtesy -- not to mention basic honesty -- and you might find things work out better for you. Until then, good luck! :thumbsup:
 

joefrom

Dormant account
PABnorogue
Joined
Jun 17, 2011
Location
Germany
:confused: Say what? "Ignore you" how? I have no current PABs from you, no PM's or email either. What exactly have we "ignored"?

You did file a PAB against Vegas Regal in July but we exchanged emails then and as I understood it then you realized the restrictions on PABs for casinos in the Rogue Pit.

If you're talking about us being involved with this thread then I suggest you familiarize yourself with the Private Message (PM) system, or the "Report Post" feature:

Attach Removed (Old not found)

Pissing us off with bogus statements like the above are not a great way to encourage us to help you, now or ever. Try a little respect and courtesy -- not to mention basic honesty -- and you might find things work out better for you. Until then, good luck! :thumbsup:

Max, in your post you have made two mistakes:

1. You are wrong about saying that you and Bryan did not ignore me.

2. You breach the forum rule 1.1 by flaming.

Let me explain it in detail:

You say you do not have any emails, PMs or a PAB from me but that is impossible. I sent two emails to you, one two weeks ago and another one a week ago. And I sent an email to Bryan Bailey a week ago. I have still got these emails in the "sent" folder of my email account and my email account works perfectly so you should have received them. If you want me to do so I can send copies to you or post them in this thread. And I sent a PM to you, Max, but I have not stored it.

And I did not attack you for not replying but I only stated a fact - that you ignore me and this thread. So there is no justification for being rude towards me imo and for using the foul language that you use ("pissing us off with bogus statements"). And your post could be considered a breach of the forum rule 1.1. Quote:

1.1 - No "Flaming": Please do not post any messages that harass, insult, belittle, threaten or flame another member or guest. Abusive behavior will not be tolerated and your account may be suspended. Please refrain from potty mouth language.

So Max, try a little respect and courtesy -- not to mention basic honesty. In the messages I sent to you and Bryan I was polite all of the time.

And I am totally aware of the fact that I submitted a PAB about Vegasregal and that I cannot PAB about Rushmore and therefore I have not tried to PAB again. Actually I posted it in this thread:

https://www.casinomeister.com/forums/threads/rushmore-stole-my-winnings-of-1000.46800/

And in my emails to you, Max, and to Bryan were links towards this thread and I also mentioned that I know that I cannot submit a PAB about Rushmore. I asked you some questions but like I said I never received a reply. I did not attack you or Bryan for it but I only stated it. So there is no reason for getting so aggressive and rude. In other words please reply in a polite way the next time.

Or will I be banned now for having criticized you? That would mean that there is no freedom of speech on this forum but tbh it would not surprise me.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
:confused: Say what? "Ignore you" how? I have no current PABs from you, no PM's or email either. What exactly have we "ignored"?

You did file a PAB against Vegas Regal in July but we exchanged emails then and as I understood it then you realized the restrictions on PABs for casinos in the Rogue Pit.

If you're talking about us being involved with this thread then I suggest you familiarize yourself with the Private Message (PM) system, or the "Report Post" feature:

Attach Removed (Old not found)

Pissing us off with bogus statements like the above are not a great way to encourage us to help you, now or ever. Try a little respect and courtesy -- not to mention basic honesty -- and you might find things work out better for you. Until then, good luck! :thumbsup:

I aint sure about it Max. Maybe he felt you guys ignored him by not inviting him for dinner. Bryan, especially, should have invited him to the Ocktoberfest.
 

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
Max, in your post you have made two mistakes:

1. You are wrong about saying that you and Bryan did not ignore me.

2. You breach the forum rule 1.1 by flaming.

Let me explain it in detail:

You say you do not have any emails, PMs or a PAB from me but that is impossible. I sent two emails to you, one two weeks ago and another one a week ago. And I sent an email to Bryan Bailey a week ago. I have still got these emails in the "sent" folder of my email account and my email account works perfectly so you should have received them. If you want me to do so I can send copies to you or post them in this thread. And I sent a PM to you, Max, but I have not stored it.

And I did not attack you for not replying but I only stated a fact - that you ignore me and this thread. So there is no justification for being rude towards me imo and for using the foul language that you use ("pissing us off with bogus statements"). And your post could be considered a breach of the forum rule 1.1. Quote:

1.1 - No "Flaming": Please do not post any messages that harass, insult, belittle, threaten or flame another member or guest. Abusive behavior will not be tolerated and your account may be suspended. Please refrain from potty mouth language.

So Max, try a little respect and courtesy -- not to mention basic honesty. In the messages I sent to you and Bryan I was polite all of the time.

And I am totally aware of the fact that I submitted a PAB about Vegasregal and that I cannot PAB about Rushmore and therefore I have not tried to PAB again. Actually I posted it in this thread:

https://www.casinomeister.com/forums/threads/rushmore-stole-my-winnings-of-1000.46800/

And in my emails to you, Max, and to Bryan were links towards this thread and I also mentioned that I know that I cannot submit a PAB about Rushmore. I asked you some questions but like I said I never received a reply. I did not attack you or Bryan for it but I only stated it. So there is no reason for getting so aggressive and rude. In other words please reply in a polite way the next time.

Or will I be banned now for having criticized you? That would mean that there is no freedom of speech on this forum but tbh it would not surprise me.

@Joefrom ------- I think you forget the basic premise of this forum, you are a guest that has joined a wonderful advocacy group for online games. Being here is a privilege not some guaranteed right. With your derogatory comments and spiteful comments towards Max and Bryan you demean all of us and the rules and courtesies of this forum.

Max and Bryan -- have the RIGHT to call it as they see it. They appear to be fed up with you and your viral attacks and I don't blame them. I would have far less tolerance.

I get it -- you feel you are aren't being listened to -- so exercise your free will to leave. You don't deserve their courtesy and respect based upon the way you have attacked them.

You aren't going to win by trying to upend the ship that Bryan and Max have steered so successfully for all these years. This is their forum. They are CM. This is NOT the right forum for you based upon your comments and your conduct. You will be happier somewhere else perhaps. Maybe not --- but its clear you arent going to find your way to happiness on CM.

IMO

Diane
Diane
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
...
You say you do not have any emails, PMs or a PAB from me but that is impossible. I sent two emails to you, one two weeks ago and another one a week ago. And I sent an email to Bryan Bailey a week ago. I have still got these emails in the "sent" folder of my email account and my email account works perfectly so you should have received them. If you want me to do so I can send copies to you or post them in this thread. And I sent a PM to you, Max, but I have not stored it...
You emailed me on the 31st - during a holiday weekend in Bavaria - everyone has the 1st off - you should know that if you are in Germany like you claim to be.

I don't work during holidays. And all your email did was explain why you were posting - to warn people about Rushmore. And that the Rushmore people ere ignoring you, and that you wanted them rogued. Fine - you're telling me how you feel; you weren't telling or asking me to take action.

As far as I can tell, you are an advantage player trying to find a loophole in the terms and conditions. Nothing wrong with that, but assisting you is on a low rung of my colossal ladder of priorities. There are plenty of people in this thread that have been discussing your situation. So the casino rep hasn't responded, a simple PM to me or one of the moderators would have sufficed. Or "report a post" like Max stated.

...So there is no justification for being rude towards me imo and for using the foul language that you use ("pissing us off with bogus statements"). And your post could be considered a breach of the forum rule 1.1...

So Max, try a little respect and courtesy -- not to mention basic honesty. .... So there is no reason for getting so aggressive and rude. In other words please reply in a polite way the next time.

Or will I be banned now for having criticized you? That would mean that there is no freedom of speech on this forum but tbh it would not surprise me.
You need to take a dose of reality. You come in here arms flailing over your head that Rushmore "stole" money from you. How is that not rude?

Max is moderating the thread - you pissed him off with a bogus statement. Get over it. "pissed" is a totally acceptable term since he was stating how he was feeling. The pissing was not directed at you.

Don't piss me off because I have zero tolerance for trolls at the moment.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
...

Or will I be banned now for having criticized you? That would mean that there is no freedom of speech on this forum but tbh it would not surprise me.
:lolup: ha ha - just saw that.

30 day suspension for daring me to ban your account.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Maybe he felt you guys ignored him by not inviting him for dinner. Bryan, especially, should have invited him to the Ocktoberfest.

:lolup: Maybe you're right, we'll know better for next time eh? :rolleyes:

@joefrom: if one missed and/or unresponded email is "totally ignoring" you then I suggest you find another form of communication. At the very least a reminder, or three, would have been in order before you started complaining. And regardless of your email issues slagging us off on the forums is not the way to get our attention. Like Bryan said, a reality check would seem to be in order here. Perhaps that's something you can mull over during your "vacation" from the forums.
 
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