- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
CDS = cul-de-sac.
yes, obviously Rushmore made a mistake but not me. Therefore they should restore my balance of 2000$ or make a suggestion for a different solution, maybe something like a compromise. but they ignore me and refuse to do so.
and yes, it was a good move that the affiliate posted a warning about Rushmore but how strange it is that the links towards the exclusive welcome bonus and the terms are still active. the rep of the affiliate site with whom I was in contact told me eight weeks ago the exclusive bonus was terminated so the link should not be active anymore. and why does Rushmore not correct the mistake they made? they are aware of this problem since about nine weeks. could it be that Rushmore and the affiliate do not care about the players but only about making as much money as possible?
btw the rep of the affiliate blamed Rushmore. he told me the exclusive bonus had no restrictions back when it was arranged and only later Rushmore decided to apply general rules to this exclusive bonus as well - or Rushmore forgot to mention existing restrictions - without notifying the affiliate about such changes.
what does CDC mean? do you mean CDS, the central disputes system of RTG casinos? I think it would be a waste of time to contact them because they are notorious for not being helpful at all. the CDS seems to be a swindle.
I swear I think I'm becoming dyslexic in my old age. Yes I meant CDS.
I think it's very irresponsible for the affiliate to keep that up. It's been brought to his/her attention and they said they took care of it. Obviously not. Then again, that webpage/affiliate has no problems with having known rogue casino links, so it comes down to them not being very ethical.
Earlier in this thread he said that he can't do that:Joefrom
Have you submitted a PAB yet?
- My failed PAB was not about Rushmore but it was about Vegasregal. I cannot PAB again now afaik because Rushmore is not accredited at Casinomeister. Nevertheless I sent a PM to maxd asking if he could help me but he has not replied yet.
And what about Rushmore's role in this?It is a very clear case of the player not checking the terms before they deposit...
The casinos are charged fees by the processors. When the fees are too high the casinos will not offer bonuses to players.I'm curious, though - why does it matter that much what the method of deposit is...
it is nothing that would matter concerning my case. it says:Joe.....what does it say in the top right corner? It is only partially showing and appears to say something about terms and deposit methods.
And what about Rushmore's role in this?
You could say the same thing about them, that they did not check their T&C because they granted the bonus.
So, if OP is wrong because of this, then Rushmore are just as wrong.
If I were in OP's shoes and I made a deposit (expecting a bonus) and the bonus amount was added to my balance I would think that everything was okay. It could have happened to me as well.
And I think if OP lost his deposit, Rushmore wouldn't refund his money.
Because of the above reasons I feel OP is entitled to some of his winnings.
It is clear to me that Rushmore don't care about how they look in the public's eyes. You would never hear of this happening at 32Red or 3Dice.
The casinos are charged fees by the processors. When the fees are too high the casinos will not offer bonuses to players.
The trail seems clear, the terms weren't posted, so they don't apply to this particular "exclusive" offer. If this was an oversight, as seems to be the case, they can ONLY be applied from the date posted, because adding a new term and then retrospectively enforcing it because it "should have been posted from the start" is rogue behaviour. Especially so in this case, as the term is not one that can be deemed "common sense", and something new players ought to have clarified with CS before depositing.
The more recent removal of the active links and bonus is further evidence that the parties KNOW they had made a mistake, yet have decided the poor hapless players will have to bear the consequences, whilst hoping that this correction "on the sly" will make it look like the PLAYER was 100% in the wrong were anyone NOW to attempt to follow the trail.
Unfortunately, it is too late, I have ALREADY followed the trail before any "tidy up".
I totally agree with VWM. here are some news: some days ago I sent an email with a link towards this thread to the customer support of Rushmore and they replied even though they told me some weeks ago they would not reply to my emails anymore. in their email their support manager told me that they have refunded my deposit of 250$ back to my neteller account. however, these funds are not in my neteller account yet which is strange because afaik a casino can send money to a neteller account in some minutes. hopefully I will not have to wait some weeks or some months for my funds like many other players. I tried to log into my Rushmore account then but it said I am not allowed to log in. Rushmore did not inform me about this btw.
the customer support manager tried to justify the confiscation and he told me that the bonus code I redeemed on my deposit was an affiliate bonus which had been set up a year prior and had not been adjusted to reflect our new policy of neteller not being eligible for bonuses. he said as such it was removed from my account when it was picked up by their support staff and the casino reserves the right to act in this manner.
so the rep admits that Rushmore made a mistake but not me but at the same time he refuses to restore the balance I had. how sad. and funny. lol. in other words Rushmore is a rogue casino that acts in an illegal way and that should be avoided by players at all costs. but also the latestcasinobonuses site made a mistake. it looks like the people who run latestcasinobonuses only care about making as much money as possible but not about what happens to the players.
GOTCHA!
This is 100% Rushmore's mistake.
They didn't adjust this offer, but it was STILL LIVE, and this was when I first looked last month. They and the affiliate were actively signing up players and making money from this supposedly "expired" offer.
It is quite clear, this code NEVER had the Neteller restriction in the first place, and was NEVER adjusted to add this restriction right up until the day it was removed. It was CURRENT too, otherwise the coupon would have been refused as "expired" in the cashier the minute it was entered (I have played RTG before, and have seen this when a code is not current). This is why the terms I was expecting to see just weren't there, Rushmore never intended this restriction to apply.
The affiliate was correct in that the code was set up without said restriction, yet the AFFILIATE has been left out to dry by Rushmore over this since he has had the finger pointed at him by players who have suffered a similar experience, as well as those following this story.
When you won, Rushmore decided not to pay you based on the general bonus terms, even though they KNEW these terms did NOT cover the coupon that you used. This is rogue behaviour that is even WORSE than invoking a "spirit of the bonus" rule in order to void winnings when no actual terms have been broken.
When casinos screw up, THEY should take the hit. When Betfair screwed up over promotional terms, they started confiscating winnings left, right, and centre. This resulted in them being thrown into the pit. The main difference between Betfair and Rushmore is one of scale, as in this case it is a problem affecting players coming through one particular affiliate among hundereds, and even then only the small number of them who both win, and deposit with Neteller.
Scale is irrelevant, it is the act that matters. In law, it matters not whether you steal a cassette tape or a plasma TV, it is still theft and you will be arrested and charged. The argument of "it was only a........" does not wash with the judge. In business, a breach of contract is a breach of contract, and the remedy is actually quite simple. The party who is victim of said breach has to be "made whole" in order to settle said breach. In this case, this means applying the terms as they were, not as Rushmore decided they ought to have been after the fact. This would mean no breach had ocurred, and the player would get paid, or be judged against the terms as stated.
If they get away with it this time, Rushmore will think they can be sloppy in other cases, and simply correct any errors after the fact by retrospectively applying terms they feel ought to have been put there, rather than terms they actually DID put there.
... but maxd and Bryan Bailey completely ignore me ....
Say what? "Ignore you" how? I have no current PABs from you, no PM's or email either. What exactly have we "ignored"?
You did file a PAB against Vegas Regal in July but we exchanged emails then and as I understood it then you realized the restrictions on PABs for casinos in the Rogue Pit.
If you're talking about us being involved with this thread then I suggest you familiarize yourself with the Private Message (PM) system, or the "Report Post" feature:
Attach Removed (Old not found)
Pissing us off with bogus statements like the above are not a great way to encourage us to help you, now or ever. Try a little respect and courtesy -- not to mention basic honesty -- and you might find things work out better for you. Until then, good luck!
Say what? "Ignore you" how? I have no current PABs from you, no PM's or email either. What exactly have we "ignored"?
You did file a PAB against Vegas Regal in July but we exchanged emails then and as I understood it then you realized the restrictions on PABs for casinos in the Rogue Pit.
If you're talking about us being involved with this thread then I suggest you familiarize yourself with the Private Message (PM) system, or the "Report Post" feature:
Attach Removed (Old not found)
Pissing us off with bogus statements like the above are not a great way to encourage us to help you, now or ever. Try a little respect and courtesy -- not to mention basic honesty -- and you might find things work out better for you. Until then, good luck!
Max, in your post you have made two mistakes:
1. You are wrong about saying that you and Bryan did not ignore me.
2. You breach the forum rule 1.1 by flaming.
Let me explain it in detail:
You say you do not have any emails, PMs or a PAB from me but that is impossible. I sent two emails to you, one two weeks ago and another one a week ago. And I sent an email to Bryan Bailey a week ago. I have still got these emails in the "sent" folder of my email account and my email account works perfectly so you should have received them. If you want me to do so I can send copies to you or post them in this thread. And I sent a PM to you, Max, but I have not stored it.
And I did not attack you for not replying but I only stated a fact - that you ignore me and this thread. So there is no justification for being rude towards me imo and for using the foul language that you use ("pissing us off with bogus statements"). And your post could be considered a breach of the forum rule 1.1. Quote:
1.1 - No "Flaming": Please do not post any messages that harass, insult, belittle, threaten or flame another member or guest. Abusive behavior will not be tolerated and your account may be suspended. Please refrain from potty mouth language.
So Max, try a little respect and courtesy -- not to mention basic honesty. In the messages I sent to you and Bryan I was polite all of the time.
And I am totally aware of the fact that I submitted a PAB about Vegasregal and that I cannot PAB about Rushmore and therefore I have not tried to PAB again. Actually I posted it in this thread:
https://www.casinomeister.com/forums/threads/rushmore-stole-my-winnings-of-1000.46800/
And in my emails to you, Max, and to Bryan were links towards this thread and I also mentioned that I know that I cannot submit a PAB about Rushmore. I asked you some questions but like I said I never received a reply. I did not attack you or Bryan for it but I only stated it. So there is no reason for getting so aggressive and rude. In other words please reply in a polite way the next time.
Or will I be banned now for having criticized you? That would mean that there is no freedom of speech on this forum but tbh it would not surprise me.
You emailed me on the 31st - during a holiday weekend in Bavaria - everyone has the 1st off - you should know that if you are in Germany like you claim to be....
You say you do not have any emails, PMs or a PAB from me but that is impossible. I sent two emails to you, one two weeks ago and another one a week ago. And I sent an email to Bryan Bailey a week ago. I have still got these emails in the "sent" folder of my email account and my email account works perfectly so you should have received them. If you want me to do so I can send copies to you or post them in this thread. And I sent a PM to you, Max, but I have not stored it...
You need to take a dose of reality. You come in here arms flailing over your head that Rushmore "stole" money from you. How is that not rude?...So there is no justification for being rude towards me imo and for using the foul language that you use ("pissing us off with bogus statements"). And your post could be considered a breach of the forum rule 1.1...
So Max, try a little respect and courtesy -- not to mention basic honesty. .... So there is no reason for getting so aggressive and rude. In other words please reply in a polite way the next time.
Or will I be banned now for having criticized you? That would mean that there is no freedom of speech on this forum but tbh it would not surprise me.
ha ha - just saw that....
Or will I be banned now for having criticized you? That would mean that there is no freedom of speech on this forum but tbh it would not surprise me.
Maybe he felt you guys ignored him by not inviting him for dinner. Bryan, especially, should have invited him to the Ocktoberfest.