Rushmore stole my winnings of 1000$

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Looks like the OP is stuffed.

Even on the main page for the welcome bonus it states:-

Available for Credit Card, Moneyline, and moneybooker deposits.

If you click through to the conditions, this is repeated as the first one.

Seems the casino wins this one, the problem is the affiliate failing to make it clear that this bonus is restricted to only 3 deposit methods. It's not just Neteller that is banned, but for non-US players a whole host of deposit methods don't qualify for this bonus, ranging from direct bank transfer to Click2Pay.

The answer is to get a Moneybookers account, and then Rushmore would have no excuses. Moneybookers is the same type of service as Neteller, just run by a different company. Rushmore have banned Moneybookers from bonuses in the past, so this term should be checked every time, or if you can't be arsed with the hassle and just want to play, try a different operator.
 

ksech

Dormant account
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Jul 27, 2007
Location
Here
It's been awhile since I gambled online...at RTG you submit the coupon code THEN make your deposit, correct? If NeTeller isn't an allowed deposit method for bonuses then it should have been kicked back as a rejection when the OP deposited. So, saying the OP really did miss the part about NeTeller not being allowed, then Rushmore accounting screwed up allowing the bonus to be creditted on a non allowable deposit method and allowing the player to begin working towards WR.(Or am I just confusing myself more?) If this is the case, then Rushmore should, IMO, give the player a percentage of the money won BACK to the player in "good faith" for their mistake.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Rushmore has a rep here https://www.casinomeister.com/forums/members/. I'd contact her with your issue, she's been very helpful to players in the past.

The terms of not allowing bonuses with Neteller have been around quite a while as far as I am aware. If you have screenshots, then please send them to the rep. I suggest you don't post them in the thread in case you find you need to PAB, and you probably shouldn't post more about your issue at this time.

As I see it, there are two possible satisfactory solutions. The affiliate is an agent of the casino, and the casino should reissue the bonus and winnings to the players account and he is allowed to continue to play and try to meet the wagering. If the casino does this for you, I'd ready every single word of the terms and promotional terms etc. to make sure I didn't violate any other rules. The casino then deals with the affiliate as it deems fit.

The Rep shows the OP where he missed the term, or apologies profusely for a rogue or perhaps merely mistaken affiliate and promises appropriate action will be taken with the affiliate. The player has his deposit to either play or withdraw as he sees fit, and it is processed swiftly if he chooses to withdraw it. A freechip of some kind is offered as a goodwill gesture if the OP can demonstrate via screenshots that the affiliate or email was promoting incorrect terms.

Joefrom, for your own peace of mind, remember that while you may have been ahead, wagering was not yet complete and you had not "won" that money yet by completing wagering.

If Louise doesn't help you in a manner you feel is satisfactory, (allow her some time to respond and investigate), DON"T POST further here, but instead read all the rules and PAB.

A lot of long-time members have suggested that you don't have much of a case, and I tend to lean that way myself.

Hopefully Rushmore will take this opportunity to fix the cashier so that it doesn't issue bonuses that players have not qualified for.
 

Nifty29

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Location
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I folllow Chu perfectly. do they honor the bonus or not? they can't have it both ways. They can't honor it and the 250 deposit be theirs then change their mind and keep all the money and just give back the deposit. If they want to take back the bonus and take off the wagering requirements then I guess that is OK although not very good. However, they are not entitled to also keep the winnings. That is ridiculous to think that they have this option. THEY issued the bonus. It is on THEM, not the OP. So even if you believe that they are allowed to take back the bonus then you cannot also logically think that they can also take back the winnings. If so then they would have also had to give back the deposit if the player lost, which he didn't. If a player makes a mistake many on this forum are like "oh well, you didn't read the terms or goofed up, expensive lesson learned". OK, well if that is the case then the same also must be said for the casino.
In this case they messed up. They need to be held accountable and MORE so since it is their business and not entertainment, than the player.

Before adding any further insightful comments like " :rolleyes: " you need to realise that once a bonus is taken, the ENTIRE balance becomes subject to WR AND the ENTIRE amount is considered to be a bonus. Don't just take my word for it...check out the cashier next time you take a bonus. You know that very well. I'll admit I missed the blackjack part (probably because it is irrelevant to the discussion of eligibility), but I wonder if you will admit to knowing that the above is true (like anyone else who has taken an RTG bonus does)? There's nothing shameful in admitting one is wrong....when you eventually are one day you should give it a whirl.

It is also irrelevant whether the cashier allowed it to pass...the terms are clear AND HAVE been so for a LONG time on the welcome bonus.

Any balance increase was the result of a "non bonus", as you insist it was, so any and all "winnings" are fruit of the poisonous tree. Remember, it is you that suggested it "didn't exist" in the first place. No bonus = no winnings (although as another pointed out nothing was "won" at that point and I can't see the casino being too scared when he doubled his money with a 75xBD WR to get through).

I wonder how high his first 6 bets were and if he won any of them?

Oh, and deliberately increasing your font size to press your point is considered rude and makes it appear as if you think your opinion is more important than anyone else's. It was obviously born of your personal beef with me, and I didn't appreciate it. It is also the kind of thing that you constantly accuse others of doing, which is kind of ironic.
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
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Before adding any further insightful comments like " :rolleyes: " you need to realise that once a bonus is taken, the ENTIRE balance becomes subject to WR AND the ENTIRE amount is considered to be a bonus. Don't just take my word for it...check out the cashier next time you take a bonus. You know that very well. I'll admit I missed the blackjack part (probably because it is irrelevant to the discussion of eligibility), but I wonder if you will admit to knowing that the above is true (like anyone else who has taken an RTG bonus does)? There's nothing shameful in admitting one is wrong....when you eventually are one day you should give it a whirl.

It is also irrelevant whether the cashier allowed it to pass...the terms are clear AND HAVE been so for a LONG time on the welcome bonus.

Any balance increase was the result of a "non bonus", as you insist it was, so any and all "winnings" are fruit of the poisonous tree. Remember, it is you that suggested it "didn't exist" in the first place. No bonus = no winnings (although as another pointed out nothing was "won" at that point and I can't see the casino being too scared when he doubled his money with a 75xBD WR to get through).

I wonder how high his first 6 bets were and if he won any of them?

Oh, and deliberately increasing your font size to press your point is considered rude and makes it appear as if you think your opinion is more important than anyone else's. It was obviously born of your personal beef with me, and I didn't appreciate it. It is also the kind of thing that you constantly accuse others of doing, which is kind of ironic.

Fair enough Nifty....the problem that Chu is pointing out tho, is that if the player according to the casino, wasn't eligible to take the bonus, AND they confiscated it, the player was never playing on the bponus, right ? He was playing with his own money, as the bonus requirements could not be in effect, (Since the bonus didn't exist), hence the winnings came from the players own money, and shouldn't be confiscated.
I'm able to follow the logic in that, and either way, the player did not do anything wrong....the question remains, who should pay for it. I don't think the player should, as it seems to be either a misunderstanding between the affiliate and the casino, OR the casino is full of it.
 

bb28

Meister Member
Joined
Nov 18, 2006
Location
US
I can't wrap my head around why Rushmore would exclude on a particular deposit method, anyone know why?

It does seem like I remember this coming up several years ago also.

With all the slow pays and processor problems with this group, I am staying far away.
 

LaHutti

Sr. ÜberUnter Ass. Man.
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If OP really has the screenshots, and everything he said sofar is true (Which we have no reason to think it isn't), I would personally stop posting, and PAB it, to let Max figure out what really happened, and who is at fault. It's a little complicated isn't it ?
Since the casinos chose to use affiliates, the question is....should the casino, or the player pay for the affiliates mistakes, if it's actually the affiliates fault, or should the players ?
I don't see many affilliates lining up to pay....anyone ever heard of that ?
 

same_old

Dormant account
webmeister
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Location
Australia
Well this is how (I) myself personally see this.

If the OP joined through an affiliate website and nowhere was it stated to him that the bonus could NOT be claimed through Neteller then I can understand his frustration here.
If nothing was stated in the AFF's T&C's then you would just go ahead and make the deposit and play not knowing you are doomed from the deposit.

I really feel this is between the Affiliate and the casino to sort out here. Did the affiliate have these terms and conditions on his webpage, did he refer the OP to Rushmores T&C's?

If not, then I feel the Affiliate is at fault here and should cough the money up.

The other side of the coin here is did Rushmore give out all the correct terms and conditions to the affiliate and or tell them to refer back to theres?
I certainly can't see how the OP would be at fault here provided he/she is giving us the full and correct story.


In regards to the BJ side of things I feel this is a pretty clear case here also.

It is clear now he was denied the winnings due taking the bonus but unfortunately at the same time he has locked himself into that bonus with NO WAY of winning at all ( basically this gave the casino a free ride to do what they wanted). You see he had EXTRA funds from the bonus and WON on them so any winnings at all are voided, matter how far he got into the bonus- as soon as he was $1 into spinning he was done for.
The Black Jack case is an after affect and has no bearing on the case.

As Nifty is saying- once that bonus was taken the money was not his anymore regardless if he won.

We all need to start a thread about GIVING back our deposits if WE find anything wrong from our side. What would have happened if the OP LOST but THEN found out his bonus wasn't allowed. IS he allowed to go back and say I want my money back just as the casino is doing right now?
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
I am quite confused by a 300% bonus that even allows BJ, even with a 75X playthrough. Is it possible that the BJ play might be the culprit?

In any case, I myself have seen and known about the no Neteller bonuses for a long time. A newbie might not, but it is definitely on the web site. It is unfortunate that we must use a fine tooth comb to keep us out of trouble, IMO.

It would be interesting to see the actual bonus offer page and the "special" Rushmore page the link from the affy showed.
 
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vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I am quite confused by a 300% bonus that even allows BJ, even with a 75X playthrough. Is it possible that the BJ play might be the culprit?

In any case, I myself have seen and known about the no Neteller bonuses for a long time. A newbie might not, but it is definitely on the web site. It is unfortunate that we must use a fine tooth comb to keep us out of trouble, IMO.

It would be interesting to see the actual bonus offer page and the "special" Rushmore page the link from the affy showed.


For this we would need to know how the OP joined, and try to reconstruct this to see whether this is a case of an affiliate misleading players, or a player who just didn't check clearly available terms when reaching the casino download page.
 

joefrom

Dormant account
PABnorogue
Joined
Jun 17, 2011
Location
Germany
first of all I want to thank those who try to help me and I appreciate it that so many members of this forum participate in this thread and in the discussion.

now some comments and answers and additonal informations:

- My failed PAB was not about Rushmore but it was about Vegasregal. I cannot PAB again now afaik because Rushmore is not accredited at Casinomeister. Nevertheless I sent a PM to maxd asking if he could help me but he has not replied yet.

- I sent a PM to Louise, the rep of Rushmore, but she has not replied yet.

- The fact that I played blackjack had nothing to do with the confiscation of the bonus and the winnings. Rushmore confiscated the bonus and the winnings only because I deposited via neteller.

- someone posted that it is common knowledge (around here at least) that Rushmore do not give bonuses on neteller deposits. however, it does not matter if it is common knowledge that Rushmore do not give bonuses on neteller deposits (around here or anywhere) but all that matters is the question if Rushmore informed me about it before I deposited via neteller and they failed to do so. Neither me nor the affiliate made a mistake but Rushmore made a mistake and they cannot confiscate a player's winnings because of a mistake that they have made.

- it is true that on the Rushmore homepage it says that on the welcome bonus only deposits via credit card, moneyline and moneybookers are allowed.
however, that does not matter because I did not claim this bonus nor the other ones that are described there but I claimed a different one that was not mentioned on the Rushmore homepage - an affiliate's exclusive welcome bonus. I am going to post my screenshots - hoping that I will make it lol.
 

chuchu59

gambling addict
PABnonaccred
CAG
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SOMEWHERE IN ASIA
Joefrom,

Do whatever you want including posting the screenshot of the exclusive offer from the affiliate. Nevertheless, you must understand that offers should still be subject to the general terms stated at the Rushmore website.

I find it difficult to understand why the bonus cannot be declined by the cashier automatically. Rushmore denies the bonuses to certain depositing methods so they should strike a deal with rtg on this. Say, at CWC, The bonuses are only given for deposits of a certain size eg $100 min. for a high-roller's bonus so the same could be applied for various depositing methods. The fact that Rushmore failed to take this precautionary step and instead making the player pay for its own negligence is not right IMHO.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
first of all I want to thank those who try to help me and I appreciate it that so many members of this forum participate in this thread and in the discussion.

now some comments and answers and additonal informations:

- My failed PAB was not about Rushmore but it was about Vegasregal. I cannot PAB again now afaik because Rushmore is not accredited at Casinomeister. Nevertheless I sent a PM to maxd asking if he could help me but he has not replied yet.

- I sent a PM to Louise, the rep of Rushmore, but she has not replied yet.

- The fact that I played blackjack had nothing to do with the confiscation of the bonus and the winnings. Rushmore confiscated the bonus and the winnings only because I deposited via neteller.

- someone posted that it is common knowledge (around here at least) that Rushmore do not give bonuses on neteller deposits. however, it does not matter if it is common knowledge that Rushmore do not give bonuses on neteller deposits (around here or anywhere) but all that matters is the question if Rushmore informed me about it before I deposited via neteller and they failed to do so. Neither me nor the affiliate made a mistake but Rushmore made a mistake and they cannot confiscate a player's winnings because of a mistake that they have made.

- it is true that on the Rushmore homepage it says that on the welcome bonus only deposits via credit card, moneyline and moneybookers are allowed.
however, that does not matter because I did not claim this bonus nor the other ones that are described there but I claimed a different one that was not mentioned on the Rushmore homepage - an affiliate's exclusive welcome bonus. I am going to post my screenshots - hoping that I will make it lol.

Then the AFFILIATE is to blame, as this was his own exclusive code to offer, and should have been aware of the eligibilty criteria, and should also have been aware that such exclusives are NOT on the Rushmore site, so players could not access any bonus specific terms that were not given to them by the affiliate.

It is not even that clear cut about Neteller, since I raised this with their CS after they asked why I was no longer playing, and when I said it was because every code they had sent me excluded Neteller, they said they could be "flexible" and put the code through for me anyway.

If they can do such a special deal with a player, it is reasonable to assume that an affiliate targeting their own specific market could get a similar exemption applied to their exclusive code, thus making it the affiliate's responsibilty to make it clear what exemptions apply to the code, and which do not, as this is the whole reason for having these affiliate exclusive deals in the first place, to offer their players something not made available to players going direct.

The OP should show us the page from the affiliate site responsible for this, so that we can see for ourselves whether this was an "accident waiting to happen", or just a case of a player not reading terms that would have been displayed during the process of joining via this affiliate, and using the exclusive code.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Then the AFFILIATE is to blame, as this was his own exclusive code to offer, and should have been aware of the eligibilty criteria, and should also have been aware that such exclusives are NOT on the Rushmore site, so players could not access any bonus specific terms that were not given to them by the affiliate.

It is not even that clear cut about Neteller, since I raised this with their CS after they asked why I was no longer playing, and when I said it was because every code they had sent me excluded Neteller, they said they could be "flexible" and put the code through for me anyway.

If they can do such a special deal with a player, it is reasonable to assume that an affiliate targeting their own specific market could get a similar exemption applied to their exclusive code, thus making it the affiliate's responsibilty to make it clear what exemptions apply to the code, and which do not, as this is the whole reason for having these affiliate exclusive deals in the first place, to offer their players something not made available to players going direct.

The OP should show us the page from the affiliate site responsible for this, so that we can see for ourselves whether this was an "accident waiting to happen", or just a case of a player not reading terms that would have been displayed during the process of joining via this affiliate, and using the exclusive code.

Exactly, we should refrain from any more assumptions until the OP posts the screenshot (or the terms at least).

It's odd that they're taking so long to do it though.
 

joefrom

Dormant account
PABnorogue
Joined
Jun 17, 2011
Location
Germany
lcbrushmoreexclusive.jpg

sorry that it took so long but I was busy and I never inserted a pic into a post before. so this is a pic of the affiliate's site. note that it does not say anywhere that one cannot use neteller to claim this bonus. I am going to post the other screenshots I have, too.
 

Nifty29

Dormant account
Joined
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Turn right, then right. then right again
Joe.....what does it say in the top right corner? It is only partially showing and appears to say something about terms and deposit methods.

It is also important to note that there is very little information provided at all, and nothing in regards to deposit methods allowed....but then there is no space for it either.

Could you please post the url for the page or PM to me? I wouldn't mind looking at the other bonuses/pages etc.
 

bb28

Meister Member
Joined
Nov 18, 2006
Location
US
I took a screenie of what is presently on that site now for Rushmore.

I clicked on terms and conditions but didn't screen it because it won't fit, but here is the link.
You do not have permission to view link Log in or register now.


I don't see any exclusions for certain deposit methods on that page.
 

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Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I took a screenie of what is presently on that site now for Rushmore.

I clicked on terms and conditions but didn't screen it because it won't fit, but here is the link.
You do not have permission to view link Log in or register now.


I don't see any exclusions for certain deposit methods on that page.

Based on the last few posts, it appears that rushmore may have a problem and the player may have a case.

I've combed through both pages and nothing is mentioned either way.

Certainly worth a PAB I would say.
 

joefrom

Dormant account
PABnorogue
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Germany
is it ok if I post the screenshots this way? this is a screenshot of the complete site on which this exclusive welcome bonus of an affiliate was promoted:

rushmorelcbsite210811.jpg
 
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joefrom

Dormant account
PABnorogue
Joined
Jun 17, 2011
Location
Germany
I took a screenie of what is presently on that site now for Rushmore.

I clicked on terms and conditions but didn't screen it because it won't fit, but here is the link.
You do not have permission to view link Log in or register now.


I don't see any exclusions for certain deposit methods on that page.

thank you for posting this screenshot. I just wanted to post it, too, but you were faster than me :)

A rep of this affiliate site told me they took down this promotion but when you click on the banner of Rushmore you are still taken to the site that promotes this special welcome bonus of 300%. Strange. Rushmore should have taken down this site meanwhile but they did not do so. Do they still offer this exclusive bonus of 300%? Maybe someone could sign up at Rushmore and enter the bonus code to find out if it is still valid.

Note these things:

this site was obviously set up by Rushmore so they are responsible for its content (the address is www.rushmoreonline.com/lcb).

nowhere does it say something like one cannot deposit via neteller to claim this exclusive bonus.

on the bottom it says: "click here for bonus terms and conditions". so it was my duty to click on this link and I did so before I deposited and I was taken to the site on which the terms are described and there it did not say anything like neteller is not allowed or only certain deposit methods are allowed.
 

vinylweatherman

You type well loads
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Oct 14, 2004
Location
United Kingdom
I have found the page, and the path indicates blame lies firmly with Rushmore.

Using the link from this affiliate takes you to a special "ringfenced" page with this affiliate's trademark alongside that of Rushmore. At the base of this page, and after the 5 stage bonus is a link for "bonus terms and conditions". This is where Rushmore have screwed up. This link takes one to the GENERAL terms and conditions ONLY, and not the BONUS terms as indicated. The terms at the end of this link mention NOTHING about bonuses, and to all intents and purposes are represented to the visiting player as the ENTIRE terms and conditions. The lack of inclusion of the bonus terms via this link means that the only places such players can get any information about exclusions is from the affiliate site, where no mention is made of only certain deposit methods being eligible. The other place is when entering the coupon in the cashier, and this I have not been able to check, so cannot say whether a notice appears informing players that only certain deposit methods can be used.

Since this incident, this affiliate has posted a warning about Rushmore because a number of his referred players have encountered problems. Despite this, the links are still active, and feeding further players through a system that is an "accident waiting to happen".

The cause is simply down to a single line of code on the Rushmore site, where this affiliate's special page has an error in the clickable link for "bonus terms and conditions" that misdirects instead to the GENERAL terms and conditions. Unless they were expecting to get screwed, a player going down this route would be trusting enough to then go forward with registration and deposit.

These special pages are clearly meant to be reachable via affiliate links only, and not able to be found through navigating from the home page.

The affiliate does not seem to have done his research, as otherwise he should have questioned this apparrent oversight when testing out his links.

When I looked, someone had actually asked this question as to whether there was a problem with claiming with Neteller and Moneybookers. Rather than check, the webmaster dismissed the point with "I just copied the codes from Rushmore's website". This is irresponsible behaviour given that a pertinent question had been raised, and this point should have been raised by him with the affiliate program in order to ensure players he was referring were not being mislead through lack of information.

It's what you get when using a poor quality affiliate looking to "pile 'em high, sell 'em cheap", rather than ensure that all offers and information are researched in depth, and proper and full reviews written.

Had you looked at this site's forum, you may have seen that there were issues surrounding Rushmore, and would have approached with more caution, perhaps questioning why the "bonus terms" made no mention of bonus specific rules and exclusions, but waffled endlessly with "legalese" covering software ownership, granted rights, copyrights, documents, etc.

Being less trusting of information on affiliate sites (who have a vested interest in NOT putting you off with unpalatable truths), and doing one's own independent research, would probably have saved the OP from having this money confiscated. It wouldn't have taken too much independent research to uncover Rushmore's habitual payment delays, and odd exclusions of a number of deposit methods when it comes to claiming bonuses.

At least this affiliate now has a warning up, which should cause visiting players to ask the question WHY, and do a little extra research about the issues that lead up to this warning being posted.

In essence, this affiliate refers players to casinos based on their headline bonus offering, and thus has loads of casinos on the site. This would naturally lead to little time for more in depth research into the TRUE quality of these bonuses, this being done through the referred players "beta testing" and finding the issues the hard way.

Rushmore is also to blame for even CONSIDERING doing a "special deal" with an affiliate well known for attracting "bonus hunters", and directing floods of them at any casino that has a vulnerabilty in the maths of a promotion. Rushmore only got what they should have expected to get via this affiliate, "hard core" bonus hunters and advantage players. It is hypocritical of them to squeal with indignation because such an affiliate has NOT sent them a load of inexpert players from which they can make loads of money because they don't know how to play a bonus properly.
 

joefrom

Dormant account
PABnorogue
Joined
Jun 17, 2011
Location
Germany
this is a screenshot of the complete terms and conditions. in other words of the site I was taken to when I clicked on "click here for bonus terms and conditons". sorry for the poor quality.

rushmorebonusterms190811.jpg
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
this is a screenshot of the complete terms and conditions. in other words of the site I was taken to when I clicked on "click here for bonus terms and conditons". sorry for the poor quality.

View attachment 29618

That's the problem in a nutshell. The link has been wrongly coded. It goes to the wrong page, it SHOULD be going to the BONUS terms page, a page you would reach had you joined direct and used the regular "all comers" coupon codes and clicked the terms links there.

Of course, this would then mean you could miss seeing the GENERAL terms, as there is only ONE link, yet TWO different sets of terms and conditions.
 

bb28

Meister Member
Joined
Nov 18, 2006
Location
US
VM wrote up a good summary of what has happened and where the problems lie.

If it was up to me, :D I think you should be paid your winnings as Rushmore has fouled up here, but on the other hand people are having a hard time getting their money when there isn't any problems with t&c's.

CDC maybe?
 

joefrom

Dormant account
PABnorogue
Joined
Jun 17, 2011
Location
Germany
I have found the page, and the path indicates blame lies firmly with Rushmore.


Since this incident, this affiliate has posted a warning about Rushmore because a number of his referred players have encountered problems. Despite this, the links are still active, and feeding further players through a system that is an "accident waiting to happen".

yes, obviously Rushmore made a mistake but not me. Therefore they should restore my balance of 2000$ or make a suggestion for a different solution, maybe something like a compromise. but they ignore me and refuse to do so.

and yes, it was a good move that the affiliate posted a warning about Rushmore but how strange it is that the links towards the exclusive welcome bonus and the terms are still active. the rep of the affiliate site with whom I was in contact told me eight weeks ago the exclusive bonus was terminated so the link should not be active anymore. and why does Rushmore not correct the mistake they made? they are aware of this problem since about nine weeks. could it be that Rushmore and the affiliate do not care about the players but only about making as much money as possible?

btw the rep of the affiliate blamed Rushmore. he told me the exclusive bonus had no restrictions back when it was arranged and only later Rushmore decided to apply general rules to this exclusive bonus as well - or Rushmore forgot to mention existing restrictions - without notifying the affiliate about such changes.

VM wrote up a good summary of what has happened and where the problems lie.

If it was up to me, :D I think you should be paid your winnings as Rushmore has fouled up here, but on the other hand people are having a hard time getting their money when there isn't any problems with t&c's.

CDC maybe?

what does CDC mean? do you mean CDS, the central disputes system of RTG casinos? I think it would be a waste of time to contact them because they are notorious for not being helpful at all. the CDS seems to be a swindle.
 
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