Casino Complaint rushmore 1 more time???

[jas2587]

THERE IS NO GLITCH AT RUSHMORE

It is very easy to change your betting to $1 per line instead of 1c this was the mistake in this case. For a starters Kakata said he was playing 20c spins on Auto and then it jumped up to $20.00 "NOT TRUE" he started the auto on $20.00. The file I sent was an excel attachment, any computer with a decent set up should be able to open but I was polite enough to offer other options of sending it, if he had any trouble opening. Didn't get any email though stating it was a problem. Maybe Kakata just doesn't like the truth of the matter. I see he also didn't mention it wasn't all losses on the $20.00 per spin rounds. My guess he won a bit decided to keep it going for a while too long then decided to blame it on a glitch when things went sour. Posting this made up story on CM really cheapens the whole crowd here.

How does him posting HERE cheapens the whole crowd??
an why dont you do like he requested post his entire
play at rushmore?
But you will come up with some excuse as to
why you can't do that
shame shame
sooo glad I never opened a account there
not that I see how the support treats
their customers

Cindy

dont seem like a made up story to me
although your explanations seem out there tho

 

[daera]

Hi Kakata,

What game were you playing? Was it a 20-line Real Series Slot? If so, how many lines were you betting and at what amount per line to get .34cents a spin? Just curious.

Whether this is a glitch, or an honest mistake by the player, if Kakata has played at Rushmore enough in the past to take a fair picture of his betting styles..... and never in the past has he done this.... then I feel that the right thing do for a "valued customer" is to give him a one-time grace and give him the amount back that he had before the mistaken $20 a spin bet. $100 isn't a lot of money to credit, especially not for a customer that's deposited many times in the past, and never cashed out, and never has bet even over $1 in the past. If his past shows this to be the case, then it would stand to reason that he is not lying, and did not do anything intentional.

Jade calling Kakata a liar and accusing him of coming here as a liar to create this bogus complaint is a really unprofessional, rude way to respond. Especially if his history shows he's never bet over a $1 and never has done this sort of thing. Jade also called him 'childish'.

Jade, as a representative of Rushmore Casino, the way you behave in forums reflects on the casino itself. If Rushmore wants to be recognized as an honest, professionally managed online casino, then any Rushmore representative (Jade) she should behave professionally as well.

I do think it's possible that a mistake could have been made when trying to change the bet from .34cents to .20cents a spin, especially if the .34cents a spin was placing bets on only some of 20 lines, rather then all. I've made similiar mistakes in the past. I'm not saying this happened, because I don't know. But an honest mistake certainly doesn't mean it's ok to first say it looks like an honest mistake, and then to say the player is a downright liar who intentionally came to the forum with this bogus complaint.

I guess, if you question Jade's response in any way, you'll feel the fury of her wrath.

 

[NASHVEGAS]

.....and from 34 cent ,someone .....whoever....not even Nashvegas would do it, goes to $20 a spin.????

You are correct Mr.G.......not even after the 34 shots of Jager I did that one night at the Venetian but I did ask the pit bosses to call me a limo to take me up to my suite and that's the truth!!!

 

[maxd]

Unfortunately this is turning into a mud-slinging mess ... and now I have to clean it up.

@Jade: as the other members have pointed out, representatives are expected to behave professionally -- if for no other reason than your own self-interest -- so yes, calling Kakata a liar probably wasn't too wise. People will draw their own conclusions from this but I'm guessing that your crime is also your punishment.

@Kakata: I think you know full well what your foul mouth has earned you. This kind of conduct is unbecoming a Casinomeister member, especially one as experienced as yourself, and cannot be permitted. I'm making no judgments on your claims against Rushmore but I am saying "clean up your act!" and a little holiday from the boards is being given to help you remember that. Please remember that! And please re-read the Forum Rules, especially 1.1 that prohibits abusive behaviour and a potty mouth. I think we've been here before and if you persist in this I'm sorry to say that you'll get the big boot for it.

Finally I think that it's clear that nothing much constructive is happening here: Kakata is calling "foul!", Jade has said "no" and the temperature rises. So, Kakata, once you're back from your breather I'd say PAB if you think there is a legitimate beef here. Otherwise I suggest you look at this thread, see that no one else has had the same mysterious problem you had, and move on.

Reading back I see I was asked to comment on "the glitch". Here goes: with something like this there are three possibilities:

1) Player error. Something happened -- twitch, coffee on the keyboard, the cat walked by -- and the game got flipped. Hey shit happens, no big mystery but annoying.

Conclusion: Shrug it off, get on with your day.

2) There is an error in the game software and it did in fact glitch up to a higher scale. Software is not infallible, things like this happen BUT they are usually repeatable, meaning that if it happens to one person it will very likely happen to others so you would expect to hear of other occurrences of it.

Conclusion: If there's enough evidence press the case for reparations.

3) No player error and no software error: someone did it deliberately.

Conclusion: Umm, this is conspiracy theory stuff and I'm due back on the planet Earth.

 

[NASHVEGAS]

Hi Kakata,

What game were you playing? Was it a 20-line Real Series Slot? If so, how many lines were you betting and at what amount per line to get .34cents a spin? Just curious.

Whether this is a glitch, or an honest mistake by the player, if Kakata has played at Rushmore enough in the past to take a fair picture of his betting styles..... and never in the past has he done this.... then I feel that the right thing do for a "valued customer" is to give him a one-time grace and give him the amount back that he had before the mistaken $20 a spin bet. $100 isn't a lot of money to credit, especially not for a customer that's deposited many times in the past, and never cashed out, and never has bet even over $1 in the past. If his past shows this to be the case, then it would stand to reason that he is not lying, and did not do anything intentional.

Jade calling Kakata a liar and accusing him of coming here as a liar to create this bogus complaint is a really unprofessional, rude way to respond. Especially if his history shows he's never bet over a $1 and never has done this sort of thing. Jade also called him 'childish'.

Jade, as a representative of Rushmore Casino, the way you behave in forums reflects on the casino itself. If Rushmore wants to be recognized as an honest, professionally managed online casino, then any Rushmore representative (Jade) she should behave professionally as well.

I do think it's possible that a mistake could have been made when trying to change the bet from .34cents to .20cents a spin, especially if the .34cents a spin was placing bets on only some of 20 lines, rather then all. I've made similiar mistakes in the past. I'm not saying this happened, because I don't know. But an honest mistake certainly doesn't mean it's ok to first say it looks like an honest mistake, and then to say the player is a downright liar who intentionally came to the forum with this bogus complaint.

I guess, if you question Jade's response in any way, you'll feel the fury of her wrath.

Very fair and objective post imo......Now if MG and it's children ,oops, could somehow prevent my honest mistake of busting on 30 in BJ....sorry for the derail folks!!

 

[cynthial]

Kakata, exhale and let it go for a few days then follow the PAB procedures and let MAX handle this.

As for this REP calling you a liar, well, I am gobsmacked by it.

All of the long term readers on this board know of your low-rolling gaming style. You must have just about gone apoplectic when you saw what was being wagered.

It leaves me with the feeling that you are not the one with the credibility issue.

They will not be getting my custom and that is a pledge.

Good Luck and we will see you after your siesta.

 

[winbig]

imo, Jade should get a siesta as well

 

[suzecat]

Maxd thank you for addressing the glitch thing which either does exist, or doesn't, guess it depends on (as Rob sez) where the money flows..............

And I liked the "your crime is your punishment" thing too.

 

[lauram]

Kakata states he started off playing at 17 lines by 2 cents thats 34 cents.
If he hits the 20 play line he would now be playing at 40 cents. If he even hits the bet arrow once the total bet on 20 lines is a dollar hit it one more time
its 2 dollars then 5 10 then 20. I cannot for the life of me seeing a low roller hitting that up bet button that many times to increase his bet size to 20 dollars.
I really think rushmore just out of respect to a player should view his plays and then take proper action on this situation. Its bad enough some casinos start us off at max bets and a few of us low rollers have landed betting most of their deposit on one spin. I also have noticed a few times glitches in rtg software on free spins on many dif games you will see you have 4 5 spins left hit a nice hit and poof you get end of free spins. And kakata I know your upset but we just got you back here with us all. And rushmore i found you very rude im sorry but when your dealing with low rollers and regular depositors just maybe you should take the time to take another look at this and see if there isnt a way to make a customer happy and have a few of us change our views on your casino after reading how this was handled.

 

[LaurieJim]

i just dont see it, kakata is always the first one to get on my case when i bet 10.00 or over, he is the ultimate lowroller, where was the potty language? maybe i didnt see that one, but i did see where a rep on here called another forum member a liar, are they not considered members also? very , very uncool, the rep should have seen he was upset as we know kakata sometimes doesnt think before he types, the rep on the other hand should have been more adult like, seems to me she/he should also have a warning or cooling off period from casinomeister, if a rep from from one casino can get away with this, whats to say others wont feel they can do the same? but on the other hand there are alot of good casino reps that take alot of crap from us and remain composed, bad move on rushmores part imo..............laurie

 

[anniemac]

I will add my 2 cents to this thread. Back when I was playing at Rushmore (been a while) I had something similar happen to me. I was playing along at $.40 per spin and hit the lamps on Aladdin. When I hit the spin button to start the free spins, I got up to do something while the spins were going on. Low and behold, when I sat back down the free spin play amount was $.34. I immediately took a pic and sent it to support where I was told it would be sent to their tech department. About a week later and several emails, I got the same answer that Kakata got. I had hit the wrong button. Now, we are not talking a large amount of bucks like Kakata, but I know that I didn't hit the button to change the line play. Didn't even know you could do that during free spins. I let it go rather than bitch over a few cents.

So, take what you want from this.

I have also noticed when I have been playing at CW lately that sometimes if I change games when I open a game I have already played at that the bet amount will kinda jump around - $.20 to $1.00 and then back down to $.20. I have got to where I watch the bet amount pretty close because of this.

Stranger things have happened.

And by the way, Jade, you can put out a fire a lot faster with water than throwing gasoline on it.

 

[lauram]

So true annie after reading how jade responded to a already upset player you would think fully knowing how popular this site is to a casino, they would of tried a little harder to address this issue, let alone make matters worse.
Well I for one have deleted rushmore from my computer i havent deposited there in a long time as i didnt care for the way the games played. But i also at times give a casino another try if i have had large cashouts. Well sorry rushmore
you will not be getting another deposit from me if this is the way you handle a regular depositing players issues. I will miss you kakata not sure if you can read this but i think maybe jade should be suspended also for a bit.

 

[suzecat]

Anniemac, THANK YOU girlfriend! I did some digging and found that I too had a similar glitch at Rushmore but I was leery of posting about it yesterday. I figured a foul would be called and people would think I was making up a story to protect Kakata. So, back a bit Rushmore had a "try us out" free chip which I redeemed. I was playing slots in auto mode and thankfully noticed pretty quickly that my 20 cent bet had jumped to five bucks I remember thinking "sure am glad I caught that........it could have cost me my whole bankroll!"

 

[chuchu59]

MaxD,

Now that Anniemac and Suzecat have reported similar glitches (they are also highly respected forum members) this would mean that Kakata's encounter was not a mysterious one-off. I hope that when Kakata can PAB this issue could provide us with some relevations that could easily lead to grave disputes. It really does seem that there is a glitch somewhere possibly with $0.34c bets being the culprit.

 

[maxd]

Yup, three reports of similar "odd" happenings is enough for me to think it needs looking at. Kakata will be back in a day or two so we'll resume the PAB issue then.

As to the various opinions expressed regarding K's ban: I recommend that anyone with doubts have a look at the Forum Rules because that's where you'll find most of your answers. As to who should and who shouldn't and so forth, no offense guys but it's not really up for debate. We've had problems with K's "language" before and the rules are clear on this. In the long run it's not a huge deal as long as he deals with it. And besides, the ban was very modest -- 4 days if you want to know exactly -- he'll be back in time to pick up where he left off and PAB if he's so inclined.

On second thought I'm lifting his ban immediately. This issue is important enough that he should be back on-line with it ASAP, and I think my point has probably been made regarding his potty language business.

 

[kakata]

I did PAB, first time in my gambling life, which is well over 35 years.
Ive complained a lot ...true, but ive never reversed a cc charge nor dispute a deposit or PAB.
The only times I ve reversed something, were my attempted withdrawals.(90 % of the times)
All casino reps do read this forum,and Ive played to a lot of em. Ive argued "heavily" at times,with many of em, still I authorize any of em to prove me wrong or a liar ...

 

[maxd]

PAB received, I'll process it on Monday.

FWIW this isn't a regular PAB in that Kakata isn't really asking for his money back or anything. He's just trying to raise the issue regarding "the glitch" and since that's a technical and not a Customer Service issue it's likely that this PAB will take longer than usual to reach some kind of meaningful conclusion.

 

[Alexishot69]

surprised

After reading through this if the "glitch" had produced a big win if kakata would have then got in touch with rushmore and offered the $ back..i have done this myself too many times by accident had big infact much bigger bets than i have intended and been gutted but was totally my fault and im sure its happened to all of us...

 

[chuchu59]

The difference is that you admitted this was your fault albeit unintentionally. It was not a 'glitch' so to speak. Kakata is complaining because the software automatically upped the stakes for him. If it is proven that this is a software error the player gets to 'keep his winnings' but losses should be refunded IMO.

 

[mollypenny]

OK, I have been reading these posts for a couple of days now and I have to defend kakata. I too have had a problem at Rusmore. I have gone back and forth between games and noticed some of them had been reset to $5.00 bets. When I left the game I was playing at the most $1.00. I am not a high roller and I know for a fact I was not betting $5.00. Since I saw the problem before placing my bet I just put it in the back of the closet. Now that others have come forward I am digging it out. I also think Jade had no right to call kakata a liar. A very rude thing to do. Maybe the wrong person got suspended.

I will not be playing at Rushmore anymore either. Not just because of this but I have had to many other problems with them.

Good luck kakata.....

 

[babs7262]

IMHO ( i feel compelled to write something because Ive known Kakata since day one)

1. Kakata, I am on your side with this BUT....I think you need to watch your language because you catch more bees with honey

2. Jade: calling kakata a liar, bad move. Its hard enough to get respect from players, even if they do get frustrated and swear. remember, you want our business not the other way around....bottom line

3. In the years I have known kakata, I know he wouldnt do $20 bets, especially on auto! If you look at his screenshots, most are 20 and 40 cents with a few $1 when he's up. He is not the $20 on auto type of person. I feel if you look at his history and you dont see any $20 bets, you should refund that money. In the long run, you would of gotten it back. Now instead, you call him a liar which will cause him to PAB first and then do a chargeback which will make you lose a customer plus your money

Thats just my opinion and Im not changing it.

 

[kakata]

Ive never made a chargeback.....I wont break my record now for 100 bux.
My honor is worth at least 120.....

 

[chuchu59]

Ive never made a chargeback.....I wont break my record now for 100 bux.
My honor is worth at least 120.....

Nope it's only worth $102 ie 0.34 x 300 spins (and on auto too).

 

[suzecat]

Ive never made a chargeback.....I wont break my record now for 100 bux.
My honor is worth at least 120.....

NOW THAT'S WHAT WE'RE TALKIN ABOUT!!!


Good to have that kakata humor back............


..............now clean up yer fu@#$#!! mouth............

 

[Mick114]

Posting this made up story on CM really cheapens the whole crowd here.[/QUOTE]
I-Gaming Industry Representative

Wow......not very professional Jade.I'd say the manner in which you chose to respond to this issue only reflected unbusinesslike conduct.This is how you want to "represent" a business/company?.