Casino Complaint rushmore 1 more time???

[kakata]

After a while I did reopen my account..made 3 deposits.....lol
all of sudden while on autoplay my bets went from 0.20 to 20dollars a spin?????
you know me guys....I wouldnt lie...besides, my deposit was 75 bux.....how could I bet 20 dollars a spin??? on a slot????
I went to live chat....of course no help...,...cause someone has to look in to it......
Im very very very tired
PS
forgot to tell u........
copy of the chat, sofar, has not being sent to me, although I asked for

 

[maxd]

Flagged the rep on this.

 

[chuchu59]

After a while I did reopen my account..made 3 deposits.....lol
all of sudden while on autoplay my bets went from 0.20 to 20dollars a spin?????
you know me guys....I wouldnt lie...besides, my deposit was 75 bux.....how could I bet 20 dollars a spin??? on a slot????
I went to live chat....of course no help...,...cause someone has to look in to it......
Im very very very tired
PS
forgot to tell u........
copy of the chat, sofar, has not being sent to me, although I asked for

You couldnt alter the bet amount if it was on autoplay even if you wanted to unless you stopped the autoplay or it finished all its spins. So there must be a bug somewhere.

As for you lying I think we should ask Babs, BB28, Lauriejim, Ballysd etc.

 

[kakata]

I went from 100+ to 10 in a matter of seconds...I guess 4/6 spins,then I noticed the amount and the bet....

 

[[email protected]]

Hi Kakata

I have checked over your game history myself and previous to 7 bets of $20 you were playing $0.34 per spin. I hate to say it but I think you may have adjusted the bet amount to $20 per spin accidentally instead of $0.20 per spin before you went on Auto-spin. Since there were no spins of $0.20 prior to the $20.00 spins this is the most logical reasoning (I can send you the play logs for the session if you like). For reassurance I had the Tech guys check out the session also and they cleared it of any technical errors. I have checked with Roberta and she was under the impression you would be using the "email chat to myself" feature. I have emailed the chat to you now since you have not received it yet.

Regards

Jade Pagano
Rushmore Casino

After a while I did reopen my account..made 3 deposits.....lol
all of sudden while on autoplay my bets went from 0.20 to 20dollars a spin?????
you know me guys....I wouldnt lie...besides, my deposit was 75 bux.....how could I bet 20 dollars a spin??? on a slot????
I went to live chat....of course no help...,...cause someone has to look in to it......
Im very very very tired
PS
forgot to tell u........
copy of the chat, sofar, has not being sent to me, although I asked for

 

[kakata]

Hi Kakata

I have checked over your game history myself and previous to 7 bets of $20 you were playing $0.34 per spin. I hate to say it but I think you may have adjusted the bet amount to $20 per spin accidentally instead of $0.20 per spin before you went on Auto-spin. Since there were no spins of $0.20 prior to the $20.00 spins this is the most logical reasoning (I can send you the play logs for the session if you like). For reassurance I had the Tech guys check out the session also and they cleared it of any technical errors. I have checked with Roberta and she was under the impression you would be using the "email chat to myself" feature. I have emailed the chat to you now since you have not received it yet.

Regards

Jade Pagano
Rushmore Casino

Sorry Jade but If as you said I was playing 34 cent and I adjusted to 20 cent .....how could I go to $20.00 wich needs 6 clicks of up betting to get to 20....while only one click to go back.
I was definetely damaged somehow from a glith or whatever.....Ive never never ever bet 20bux in my life and never ever made that kind of mistake.....so how do we go now?
Do I have to lose 100 dollars or what?

 

[suzecat]

Sorry Jade but If as you said I was playing 34 cent and I adjusted to 20 cent .....how could I go to $20.00 wich needs 6 clicks of up betting to get to 20....while only one click to go back.
I was definetely damaged somehow from a glith or whatever.....Ive never never ever bet 20bux in my life and never ever made that kind of mistake.....so how do we go now? Do I have to lose 100 dollars or what?

I would like to know that as well.

 

[kakata]

Sorry Jade but If as you said I was playing 34 cent and I adjusted to 20 cent .....how could I go to $20.00 wich needs 6 clicks of up betting to get to 20....while only one click to go back.
I was definetely damaged somehow from a glith or whatever.....Ive never never ever bet 20bux in my life and never ever made that kind of mistake.....so how do we go now? Do I have to lose 100 dollars or what?

I would like to know that as well.

She just sent me the logs, which are useless, cause they will show what happened not why it happened.BTW I couldnt open the attachment.Not that I really care tho.
Ive played and deposit to Rushmore for quite some time and I think Ive never ever bet over $1.if so.
That's I think what counts more.....
I would love to know if by luck I would have hit something with those 20 dollars bet and than tryed to cashout.....
probably the intelligence service would have looked better in to it and possibly find "the glitch" maybe? maybe not?
Jade I know its not your fault as much as I know its not mine either....you wont lose 100 bux though.
I will.
PS I was playing 34 cents cause I was playing 17 lines at 2 cents each.
Now if I make a mistake as you said I should have made first of all, the lines adjustment to 20 lines, than an additional mistake of clicking 6 times in the wrong direction.to many errors on my part and not one of yours(the casino)?????

 

[jas2587]

Ive played and deposit to Rushmore for quite some time and I think Ive never ever bet over $1.if so.
That's I think what counts more.....



why don't they look in your history of playing
as you say you have played Quite sometime there
$100 a pop here an there to me that is a good
customer 1 that I would WANT TO KEEP
if your history shows never goin over a buck
come on rushmore makes sense to me
an it should You

Cindy

 

[suzecat]

She just sent me the logs, which are useless, cause they will show what happened not why it happened.BTW I couldnt open the attachment.Not that I really care tho.
Ive played and deposit to Rushmore for quite some time and I think Ive never ever bet over $1.if so.
That's I think what counts more.....
I would love to know if by luck I would have hit something with those 20 dollars bet and than tryed to cashout.....
probably the intelligence service would have looked better in to it and possibly find "the glitch" maybe? maybe not?
Jade I know its not your fault as much as I know its not mine either....you wont lose 100 bux though.
I will.
PS I was playing 34 cents cause I was playing 17 lines at 2 cents each.
Now if I make a mistake as you said I should have made first of all, the lines adjustment to 20 lines, than an additional mistake of clicking 6 times in the wrong direction.to many errors on my part and not one of yours(the casino)?????

Kakata, IMO this does not sound like your style of betting. Appreciate the heads up about the glitch at Rushmore and am sorry you took the hit

 

[kakata]

I dont bet over 1 bux anywhere.....lol
I just cant.
The worst is ,that it was my money, no bonus no WR and it was my second deposit already for that day.(135 total)

 

[kakata]

Jade was online just now for several minutes ," private messaging," she dint find the time to answer though......and I was not the recipient of the private message.

 

[chuchu59]

Hi Kakata

I have checked over your game history myself and previous to 7 bets of $20 you were playing $0.34 per spin. I hate to say it but I think you may have adjusted the bet amount to $20 per spin accidentally instead of $0.20 per spin before you went on Auto-spin. Since there were no spins of $0.20 prior to the $20.00 spins this is the most logical reasoning (I can send you the play logs for the session if you like). For reassurance I had the Tech guys check out the session also and they cleared it of any technical errors. I have checked with Roberta and she was under the impression you would be using the "email chat to myself" feature. I have emailed the chat to you now since you have not received it yet.

Regards

Jade Pagano
Rushmore Casino

The accidental adjustment scenario could only occur, like Kakata said, if it was a single click. Otherwise, it wouldnt be accidental. It is possible, however, that the bet max button was activated without Kakata knowing. So it boils down to whether the bet max for the slot in question amounts to $20.

While I am not ready to dispute the tech guys, if this is an unknown software glitch it is possible that they cleared it of any tech errors simply because they have no information on it as normally people can only detect errors on something known to them. It would definitely be out of character for a person who bets $0.34 per spin to suddenly change to $20 per spin and this is something to look into when considering the merits of this case.

 

[kakata]

BTW mean time Im playing right now at rushmore......right now just to let em undearsteand that I dont give s$%#@t about 100 bux and if I do get a refund....just give it to the biggest loser of this forum at your casino....might be me tho and I will take it:
PS
There is no max button at RTG like at MG....also there MG Ive never made that mistake.

 

[jas2587]

no the refund should go to you

they done should have looked at
your betting history before even posting
in here an then gave you back your cash

Cindy

 

[[email protected]]

Kakata, IMO this does not sound like your style of betting. Appreciate the heads up about the glitch at Rushmore and am sorry you took the hit

THERE IS NO GLITCH AT RUSHMORE

It is very easy to change your betting to $1 per line instead of 1c this was the mistake in this case. For a starters Kakata said he was playing 20c spins on Auto and then it jumped up to $20.00 "NOT TRUE" he started the auto on $20.00. The file I sent was an excel attachment, any computer with a decent set up should be able to open but I was polite enough to offer other options of sending it, if he had any trouble opening. Didn't get any email though stating it was a problem. Maybe Kakata just doesn't like the truth of the matter. I see he also didn't mention it wasn't all losses on the $20.00 per spin rounds. My guess he won a bit decided to keep it going for a while too long then decided to blame it on a glitch when things went sour. Posting this made up story on CM really cheapens the whole crowd here.

 

[kakata]

THERE IS NO GLITCH AT RUSHMORE

It is very easy to change your betting to $1 per line instead of 1c this was the mistake in this case. For a starters Kakata said he was playing 20c spins on Auto and then it jumped up to $20.00 "NOT TRUE" he started the auto on $20.00. The file I sent was an excel attachment, any computer with a decent set up should be able to open but I was polite enough to offer other options of sending it, if he had any trouble opening. Didn't get any email though stating it was a problem. Maybe Kakata just doesn't like the truth of the matter. I see he also didn't mention it wasn't all losses on the $20.00 per spin rounds. My guess he won a bit decided to keep it going for a while too long then decided to blame it on a glitch when things went sour. Posting this made up story on CM really cheapens the whole crowd here.

I won a bit???? I made 135 dollar deposits and I had 100.....you dont know what to say to excuse the robbery you guys are doing.....How can a gambler go from 30 cents to 20bux and put on autoplay?????you dont know what you taking about......
Ive never fukkin won at your casino and never made a cashout....and Im playing right now while typing......Ive never made a 20 dollar bet NEVER not even when I won 6500 at Inetbet they can confirm.....
Now cause you have no excuse for your theft you are attacking....keep my fukkin 100 bux and buy medicine for your staff and yourself....IDIOT.
I play tens of thousands a year.....my household use 100 bux for toilet paper a month....yes we do have dhiarrea....especially when being in touch with people like you and your casino.

 

[[email protected]]

I won a bit???? I made 135 dollar deposits and I had 100.....you dont know what to say to excuse the robbery you guys are doing.....
Ive never fukkin won at your casino and never made a cashout....and Im playing right now while typing......Ive never made a 20 dollar bet NEVER also when I won 6500 at Inetbet they can confirm.....
Now cause you have no excuse for your theft you are attacking....keep my fukkin 100 bux and buy medicine for your staff and yourself....IDIOT.
I play tens of thousands a year.....my household use 100 bux for toilet paper a month....yes we do have dhiarrea....especially when being in touch with people like you and your casino.

You started out this campaign with a lie "you were betting $0.20 spins and then it jumped to $20.00" ????? leaves you with no credibility in my book. Swearing now that's just childish.

 

[suzecat]

Flagged the rep on this.

Hello maxd! Could you weigh in on this for us? Not asking you to be a part of this "cheap" crowd just give your understanding of the "glitch" part................

 

[suzecat]

I won a bit???? I made 135 dollar deposits and I had 100.....you dont know what to say to excuse the robbery you guys are doing.....How can a gambler go from 30 cents to 20bux and put on autoplay?????you dont know what you taking about......
Ive never fukkin won at your casino and never made a cashout....and Im playing right now while typing......Ive never made a 20 dollar bet NEVER not even when I won 6500 at Inetbet they can confirm.....
Now cause you have no excuse for your theft you are attacking....keep my fukkin 100 bux and buy medicine for your staff and yourself....IDIOT.
I play tens of thousands a year.....my household use 100 bux for toilet paper a month....yes we do have dhiarrea....especially when being in touch with people like you and your casino.

Let's relax a little and breathe...............it's only money and certainly not worth getting upset about, ok?

 

[kakata]

You started out this campaign with a lie "you were betting $0.20 spins and then it jumped to $20.00" ????? leaves you with no credibility in my book. Swearing now that's just childish.

you keep qualifing your self as an idiot....whats the big lie and difference between 20 cent and 34 cent?
I wasnt betting 5 dollars? I give you the permit to show on this forum all my history of betting....since Ive start playing at Rushmore....do it.

 

[chuchu59]

Jade,

Of course Kakata doesnt like the truth albeit a partial one. He never disputed that the $20 spins occurred. If however, as you stated, he won on his initial $20 spins he was likely to have stopped and cashed out given that the wins may have amounted to a substantial proportion of his bankroll. I believe that Kakata has patronised Rushmore for quite some time now and you can easily analyse a player's betting pattern. If this was a deliberate action, why would he go on autoplay? If this was accidental, why accuse him of winning and then whine when losing? As I said, if there is a software glitch, it may be a new one.

We may never be able to know why the bet/spin went to $20. Whether there was a glitch would probably be unknown too though there is absolutely no need to CAPITALIZE these words. There are numerous ways to take advantage of a casino but I am sure this is not one of them. If these had been on even-money bets on table games, this theory would have been more plausible. Swearing is not acceptable here but he earned his vacation. On your credibiltiy accusation, I honestly do not see how 34c bets differ from 20c ones when we are talking of a mammoth jump to $20. This still amounts to an increase of 5900%.

 

[kakata]

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Flag this messageRe: [ #AIY-98271-631]: Game play logs for $20 bet periodThursday, September 4, 2008 6:26 PM
From: "gianni" <>Add sender to Contacts To: [email protected]o I cannot open it and I dont really need it too.I answer you on CM....its impossible a mistake like this on my part.IMPOSSIBLE.So what do I have to think now?RegardsGiovanni

--- On Thu, 9/4/08, [email protected] <[email protected]> wrote:

From: [email protected] <[email protected]>
Subject: [ #AIY-98271-631]: Game play logs for $20 bet period
To: [email protected]
Date: Thursday, September 4, 2008, 6:23 PM


Hi Giovanni,

I have attached you play logs for yesterday so you can see for yourself what I
am saying. They are in an Excel spread sheet I hope you can open like this if
not let me know and I can post the information in flat email content. I
highlighted the $20 bet section.

Regards

Jade Pagano
Rushmore Casino Fraud Manager.


as you can see I did reply....you didnt had time to read while thinking about the next excuse so who's lying? Youi said I didnt answer....and I did in a matter of 3 minutes from your EXCEL e-mail.....

 

[kakata]

She said it was a total of 7 spins...she sais so.....so I never won shit cause Ive lost 100 bux in those 7 spins....
the most I could have won was "my bet" twice.
this is ridicoulous.!!!!!
The most funny part is that she says I was winning a bit and decided to go for higher bet......
.....and from 34 cent ,someone .....whoever....not even Nashvegas would do it, goes to $20 a spin.????
Its even ridicoulous to think of something like this as an excuse.

 

[winbig]

THERE IS NO GLITCH AT RUSHMORE

It is very easy to change your betting to $1 per line instead of 1c this was the mistake in this case. For a starters Kakata said he was playing 20c spins on Auto and then it jumped up to $20.00 "NOT TRUE" he started the auto on $20.00. The file I sent was an excel attachment, any computer with a decent set up should be able to open but I was polite enough to offer other options of sending it, if he had any trouble opening. Didn't get any email though stating it was a problem. Maybe Kakata just doesn't like the truth of the matter. I see he also didn't mention it wasn't all losses on the $20.00 per spin rounds. My guess he won a bit decided to keep it going for a while too long then decided to blame it on a glitch when things went sour. Posting this made up story on CM really cheapens the whole crowd here.

wow....you really need some people skills if you're going to come right out and call ANYONE a liar.

I've done software (and other) testing/troubleshooting/etc, and there's no way you could come back in 24h and say without a shadow of a doubt that there's no problem on the casino's end and call anyone a liar.

Also....

We're talking about RTG here. I've asked questions about technical issues at other RTG casinos, and it took WEEKS for the casino in question to get an answer from RTG. How did you get an answer in 24 hours?