Royal Vegas and CLICK2PAY

[Alsusuti]

Hey everyone. I have an online gambling experience I'd like to share, and maybe get some advice on:

I recently won some money on Royal Vegas, and attempted to withdraw that money. After finding out that they couldn't deposit it back on my credit card (even though they can take money OFF my card in about 5 clicks), I had to find a new way. Just to find out this wasn't possible, I received and sent emails from/to 3 different departments at Royal Vegas, and after sending in "verification documentation" two or three times, I was finally told that CLICK2PAY was my best bet for withdrawing money from the casino. So I set up an account, and three days later my money from the casino was on my C2P account. I then tried to move it from there to my bank account, but all I saw the on the withdrawal page was "Your current star rating does not allow you to withdraw money." First of all... what the actual f***. I can't access my own money?? I then attempted to contact C2P, as suggested, to increase my star rating. I've attempted to call the listed phone number about 20 times, always getting a busy signal. I sent an email 11 days ago now, no response whatsoever. Sent another email yesterday, still nothing.

I am the only one who finds it outright DISTURBING that a site that handles people's money, and large amounts of it at that, doesn't allow you to access it, and can't be contacted? What am I supposed to do?

Needless to say, this has all but made me vow to never gamble online again, and stick to good ol' Casino Nova Scotia...

 

[bigjohn]

That's a completely ridiculous situation you've described with C2P.

Try PM'ing the Fortune Lounge rep. here; https://www.casinomeister.com/forums/members/ and make sure they understand your frustration with C2P. I always feel that the casino must take some responsibility for the other companies they recommend and work with.

The rep. may be able to contact someone higher up the chain at C2P and get you some satisfaction.

 

[fortunelounge]

Hi

We are on it and I will contact Alsusuti regarding this.

Wim

 

[Alsusuti]

Thanks everyone!

 

[Alsusuti]

Update:

Well, after finally hearing from Click2Pay after over a month of trying to contact them, they finally emailed me and told me that they can't transfer money to a Canadian bank account, and are no longer issuing debit cards. So I put my money back in Royal Vegas, and tried to get them to send it back to my credit card. Instead, they put it back in Click2Pay. So I put it BACK in Royal Vegas, and called support to ask why it is so goddamn difficult to get MY money into my bank account.

If you don't want to read any further, then I'll say this right off the bat: if you are in Canada, DO NOT USE ROYAL VEGAS. EVER. It's almost June, and I still don't have the money I've been trying to get since March. Why? Because although Royal Vegas can take money off my credit card, they can't put it back on. So, as they recommended, I created a Click2Pay account, which was a horrible experience, which I'm sure some of you have read about. So how can I get my money? Well, Royal Vegas is somehow the ONLY system that does not allow PayPal use to/from Canada (what the actual fuck). I would have to pay them money to send a cheque sent to me, and I refuse to pay someone to give me MY money.

The solution from Royal Vegas? Create an account with yet another third party to act as middle man, to transfer my money to my bank account. After my experience with Click2Pay, I'm not optimistic. PayPal is the only site I trust, and that has worked for me. But of course, not being 'murican, I'm shit out of luck.

If I ever do get my money, good riddance Fortune Lounge.

 

[me_and_ed]

Update:

Well, after finally hearing from Click2Pay after over a month of trying to contact them, they finally emailed me and told me that they can't transfer money to a Canadian bank account, and are no longer issuing debit cards. So I put my money back in Royal Vegas, and tried to get them to send it back to my credit card. Instead, they put it back in Click2Pay. So I put it BACK in Royal Vegas, and called support to ask why it is so goddamn difficult to get MY money into my bank account.

If you don't want to read any further, then I'll say this right off the bat: if you are in Canada, DO NOT USE ROYAL VEGAS. EVER. It's almost June, and I still don't have the money I've been trying to get since March. Why? Because although Royal Vegas can take money off my credit card, they can't put it back on. So, as they recommended, I created a Click2Pay account, which was a horrible experience, which I'm sure some of you have read about. So how can I get my money? Well, Royal Vegas is somehow the ONLY system that does not allow PayPal use to/from Canada (what the actual fuck). I would have to pay them money to send a cheque sent to me, and I refuse to pay someone to give me MY money.

The solution from Royal Vegas? Create an account with yet another third party to act as middle man, to transfer my money to my bank account. After my experience with Click2Pay, I'm not optimistic. PayPal is the only site I trust, and that has worked for me. But of course, not being 'murican, I'm shit out of luck.

If I ever do get my money, good riddance Fortune Lounge.

Why not a bank transfer direct from the casino? I do it all the time with M/G.

 

[Alsusuti]

"You will find there is a bank process that prevents us from doing this."

 

[jshort]

"You will find there is a bank process that prevents us from doing this."

Yes it definitely sucks online gamgling for us Canadians. C2P sounds like garbage.

If its a big withdrawal, I'd say just pay for the check. If not, then perhaps try gambling with it to make bigger. You could try taking the whole thing and make a single wager on Blackjack!

 

[me_and_ed]

"You will find there is a bank process that prevents us from doing this."

With Fortune Lounge or you?

I am sorry if I am missing something here.

 

[sueyh]

Click2pay is the only e-wallet the casino can send money to? I believe most casinos can send money to Neteller and I think Neteller is a good e-wallet to use. Also Neteller can issue prepaid master card which means you can use the money in your neteller account with that card.

 

[jshort]

Click2pay is the only e-wallet the casino can send money to? I believe most casinos can send money to Neteller and I think Neteller is a good e-wallet to use. Also Neteller can issue prepaid master card which means you can use the money in your neteller account with that card.

Your gonna have fun verifying your Neteller acount. We Canadians have to go through a special process for that too. If you need to contact Neteller for support, long distance telephone maybe the only option since online support is garbage.

 

[sueyh]

Your gonna have fun verifying your Neteller acount. We Canadians have to go through a special process for that too. If you need to contact Neteller for support, long distance telephone maybe the only option since online support is garbage.

I didn't know Neteller has a problem with verifying. Thank you for letting me know. I don't have a Neteller account, but somebody I know uses Neteller all the time for online gambling and she is happy with it so I assumed it is a good e-wallet. Maybe it is easy to use because I'm not in Canada.

Anyway if that is the case op have no choice but going for the check. I know it cost money but it is not that much. I totally understand why op doesn't want to pay to get money that belong to her/him, but better than sitting in the casino account that he/she can't use in real world like shopping.

 

[jshort]

I didn't know Neteller has a problem with verifying. Thank you for letting me know. I don't have a Neteller account, but somebody I know uses Neteller all the time for online gambling and she is happy with it so I assumed it is a good e-wallet. Maybe it is easy to use because I'm not in Canada.

Anyway if that is the case op have no choice but going for the check. I know it cost money but it is not that much. I totally understand why op doesn't want to pay to get money that belong to her/him, but better than sitting in the casino account that I can't use in real world like shopping.

If your from Canada, you can deposit as much money as you'd like but before any withdrawal, you have to mail a photocopy of your passport, drivers license (or equivalent) and have it signed and stamped by specific reputable legal authority (ie doctor, lawyer etc). There are a few other steps too, but I believe this one is the most inconvienent.

 

[vinylweatherman]

Neteller will not allow Canadian customers to process gambling transactions. Skrill announced earlier this year that they will follow suit. Click2Pay are a right pain in the arse, I tried them a while back but was dicked around constantly so I gave them the boot and stuck with Neteller.

It seems that Click2Pay are well on the way to pulling out of gambling transactions in Canada. Now, one can never crystallise any casino winnings drawn back to Click2Pay as it can't send money to Canadian customers, nor issue them a card with which to spend on the account. The ONLY way out is to find another casino that both accepts Canadian players, and is willing to process withdrawals from Click2Pay deposits via another method.

I don't think PayPal will accept an incoming gambling transaction for a Canadian customer in any case, so this is probably not an option for Royal Vegas. Try it, and PayPal may be the one holding on to the money after freezing the account.

An expensive check may be the only realistic means to get the money out.