Announcement Rival Powered White Labels

[The Dude]

For the past couple of years they have remained in the Not Recommended section at Casinomeister. This was due to an alarming amount of player issues that these casinos were creating. Well, that was a couple of years ago and things seem to have changed. For the past several months, there have been relatively very few Rival complaints (concerning white labels) so I feel it's safe to say they shouldn't be in the not recommended section.

So they have been removed from the NR section. Let's hope things remain as they are.

 

[Mousey]

Well... if a couple of Rivals don't pay up soon, (I have no idea who is/isn't 'white label') Max may be seeing more ..... I've never NOT been paid by any online casino and I don't intend to go down without a fight.

 

[Tirilej]

Well... if a couple of Rivals don't pay up soon, (I have no idea who is/isn't 'white label') Max may be seeing more ..... I've never NOT been paid by any online casino and I don't intend to go down without a fight.

I don't think any of the White label's can take players from the USA, so if you have problems with a Rival Mousey, it's probably one of the others.

 

[ChopleyIOM]

I've played at a Rival for the first time over the last few days.

£200 in at Vegas Sky casino on a 150% match with a 20xD+B WR. (So a £500 bankroll with a £7500 WR.)

Just down to the last £50 now and I will bust out (unless a miracle happens ) but I'm going to be very close to meeting the WR.

Overall impressions are as follows:

1) The slots are pretty good, graphics and sound won't give MG any sleepless nights but they're certainly solid enough. They do have some genuinely interesting and innovative game designs though, with stuff like a true skill bonus round, a crazy golf bonus round, some nice 'maze game' bonus rounds and so on. Definitely a change of pace and I've enjoyed them.

They do have some spicy high variance slots in there too which can kick out some solid wins.

I didn't notice anything glaringly wrong or broken, although the help files aren't the best written documents I've ever set eyes on.

2) The casino client and general functionality are fine, I've wagered the best part of £7500 at 50p per spin or less, and the client hasn't missed a beat. It's very rare the MG Viper client lasts that long without a few burps/hiccups/crashes!

3) Autoplay is primitive and definitely needs work.

4) RTP 'feels' fine, sorry I can't be any more scientific than that, but going off the numbers alone I've definitely had far bigger busts at MG casinos on WRs smaller than I took on at Vegas Sky, with similar bankrolls.

Rival do list the RTP for each game in the help file but amazingly it's just specified as 'about 95' or 'about 93' which is quite alarming, and I do have my doubts about some of the numbers too. A basic 20 line video slot was listed as 'about 99' which seems unlikely and for the few hundred spins I put through it I didn't get any sort off 99% feeling off it. Didn't seem to be a high variance slot either.

5) I played only slots so can't comment on any of the other games.

6) To see how you're doing with meeting the WR you have to open a live support window (there is no such functionality built into the software). I did this on one occasion and got connected to an agent within about 30 seconds who was able to quickly and accurately answer my question. (I was tracking my wagering myself, I just wanted to see if the casino had the same number that I did )

7) If nothing else I feel like I've had very good playtime off this deposit, I've never threatened walking away in profit at any point (and indeed from about 65% through the WR it was pretty obvious that the trajectory was heading towards a bust out), but at the same time I haven't felt that absolute sense of violation I've endured so many times at MG casinos when low-rolling on a big WR.

8) The one thing I haven't tested, of course, is actually making a withdrawal! Although given the runaround some accredited MG casinos have given me for relatively small withdrawals, if Vegas Sky paid me within 7 days and didn't demand documentation AND then a 'verification' phone call and then use that phone number to make an unsolicited marketing call, they'd be doing better than Red Flush did!

9) I didn't hit any amazing wins, best win was 300x stake, had a couple around 250x stake, and a fair few n the 100-150x stake range. No mega-exciting wins though. Some of the slots certainly look capable of them, assuming the reels 'play fair' in terms of combining expanding wilds with jackpot symbols and suchlike.

10) When choosing a Rival to play at, check out the bonus offers carefully, the terms are all laid out in a standard place in the client across all casinos. Some of the T&Cs are borderline insanity, often combined with WRs that are effectively impossible to meet. Vegas Sky seemed to offer decent bonuses with sensible T&Cs and reasonable WRs, which is why I went with them. Good SUB too.

Overall, I can't see me choosing Rival for basic non-bonus play (that'll still be 32Red, 3Dice, Jackpot Party, or Pinnacle) - but I'll certainly be giving them another crack on the right bonus offer

 

[Nifty29]

I've played at a Rival for the first time over the last few days.

£200 in at Vegas Sky casino on a 150% match with a 20xD+B WR. (So a £500 bankroll with a £7500 WR.)

Just down to the last £50 now and I will bust out (unless a miracle happens ) but I'm going to be very close to meeting the WR.

Overall impressions are as follows:

1) The slots are pretty good, graphics and sound won't give MG any sleepless nights but they're certainly solid enough. They do have some genuinely interesting and innovative game designs though, with stuff like a true skill bonus round, a crazy golf bonus round, some nice 'maze game' bonus rounds and so on. Definitely a change of pace and I've enjoyed them.

They do have some spicy high variance slots in there too which can kick out some solid wins.

I didn't notice anything glaringly wrong or broken, although the help files aren't the best written documents I've ever set eyes on.

2) The casino client and general functionality are fine, I've wagered the best part of £7500 at 50p per spin or less, and the client hasn't missed a beat. It's very rare the MG Viper client lasts that long without a few burps/hiccups/crashes!

3) Autoplay is primitive and definitely needs work.

4) RTP 'feels' fine, sorry I can't be any more scientific than that, but going off the numbers alone I've definitely had far bigger busts at MG casinos on WRs smaller than I took on at Vegas Sky, with similar bankrolls.

Rival do list the RTP for each game in the help file but amazingly it's just specified as 'about 95' or 'about 93' which is quite alarming, and I do have my doubts about some of the numbers too. A basic 20 line video slot was listed as 'about 99' which seems unlikely and for the few hundred spins I put through it I didn't get any sort off 99% feeling off it. Didn't seem to be a high variance slot either.

5) I played only slots so can't comment on any of the other games.

6) To see how you're doing with meeting the WR you have to open a live support window (there is no such functionality built into the software). I did this on one occasion and got connected to an agent within about 30 seconds who was able to quickly and accurately answer my question. (I was tracking my wagering myself, I just wanted to see if the casino had the same number that I did )

7) If nothing else I feel like I've had very good playtime off this deposit, I've never threatened walking away in profit at any point (and indeed from about 65% through the WR it was pretty obvious that the trajectory was heading towards a bust out), but at the same time I haven't felt that absolute sense of violation I've endured so many times at MG casinos when low-rolling on a big WR.

8) The one thing I haven't tested, of course, is actually making a withdrawal! Although given the runaround some accredited MG casinos have given me for relatively small withdrawals, if Vegas Sky paid me within 7 days and didn't demand documentation AND then a 'verification' phone call and then use that phone number to make an unsolicited marketing call, they'd be doing better than Red Flush did!

9) I didn't hit any amazing wins, best win was 300x stake, had a couple around 250x stake, and a fair few n the 100-150x stake range. No mega-exciting wins though. Some of the slots certainly look capable of them, assuming the reels 'play fair' in terms of combining expanding wilds with jackpot symbols and suchlike.

10) When choosing a Rival to play at, check out the bonus offers carefully, the terms are all laid out in a standard place in the client across all casinos. Some of the T&Cs are borderline insanity, often combined with WRs that are effectively impossible to meet. Vegas Sky seemed to offer decent bonuses with sensible T&Cs and reasonable WRs, which is why I went with them. Good SUB too.

Overall, I can't see me choosing Rival for basic non-bonus play (that'll still be 32Red, 3Dice, Jackpot Party, or Pinnacle) - but I'll certainly be giving them another crack on the right bonus offer

Thanks for the review Chops me ol' mucker

One thing I will say though......you really can't accurately "feel" a slot RTP. You can perhaps pin down the variance over the short term, but the RTP is another kettle of fish. I've often heard over the years members say "xyz slot is awful it pays nothing the RTP must be like 70%", only to post a huge screenie one day and tell everyone how great it is......if you catch my drift.

The issue I have with Rival, and why I don't play there these days, is their corporate attitude towards players I.e. "talk to the hand". I also don't like the way that they white label and wash their hands when things go tits up, even though they basically "own" the operation. I also don't like how they churn out New slots with exactly the same free spin/bonus round setup just with different symbols. It's lazy and tells you a lot about where they're at and where they're going.

 

[ChopleyIOM]

One thing I will say though......you really can't accurately "feel" a slot RTP. You can perhaps pin down the variance over the short term, but the RTP is another kettle of fish. I've often heard over the years members say "xyz slot is awful it pays nothing the RTP must be like 70%", only to post a huge screenie one day and tell everyone how great it is......if you catch my drift.

Absolutely Nifty I can't disagree with that, I'm just going off around 16500 spins representing a session extended across several days, which isn't enough to make any sort of claims with regards to RTP - hence me being quite clear it was a 'feeling'

My main point there was that I've had far worse experiences with MG slots on WRs over the years (and better too of course), so what I was trying to get at is that the Rival slots certainly didn't have any kind of 'absolute piss-take' air about them.

This opinion may well change in time of course, but for a first long session, I didn't feel aggrieved about how the slots rolled for me.

The issue I have with Rival, and why I don't play there these days, is their corporate attitude towards players I.e. "talk to the hand". I also don't like the way that they white label and wash their hands when things go tits up, even though they basically "own" the operation. I also don't like how they churn out New slots with exactly the same free spin/bonus round setup just with different symbols. It's lazy and tells you a lot about where they're at and where they're going.

Thing is though Nifty, how is that really any different from Microgaming?

Purple Lounge is the most obvious recent example of course, but there have been several over the years, be it casinos going under or games malfunctioning (most recently the dude who reported here at CM that an AWP didn't pay him a jackpot when it should have done, it was only thanks to 32Red that he actually got paid) - and Microgaming is never anywhere to be seen in an 'official' capacity.

Then we had the affair where they BLATANTLY changed the Mega Moolah progressive behaviour, and then changed it back, and there was NEVER anything whatsoever official released by MG themselves.

I've done my history reading here at CM, and time and time again it's been left to the good guys of MG casinos (32Red being the absolute shining example) to clear up the messes that quite frankly MG themselves should have been resolving.

Honest question Nifty, if you wanted to get an answer to a question out of Microgaming, how would you go about that?

And finally, you really can't knock Rival for chucking out 'lazy clones' of games, MG are as bad as it gets when it comes to that caper......

 

[Refilliates Casinos]

I've played at a Rival for the first time over the last few days....the right bonus offer

Hi ChopleyIOM,

Thank you for a proper review and honest feedback. Your post has been sent to Rival as well as a link to this thread so that they know what customers are saying.

Really appreciate the effort!

D

 

[Refilliates Casinos]

The issue I have with Rival, and why I don't play there these days, is their corporate attitude towards players I.e. "talk to the hand". I also don't like the way that they white label and wash their hands when things go tits up, even though they basically "own" the operation. I also don't like how they churn out New slots with exactly the same free spin/bonus round setup just with different symbols. It's lazy and tells you a lot about where they're at and where they're going.

Thank you Nifty,

We have have sent your feedback to Rival now. As soon as we hear back, we will share here.

Regards,
D

 

[chuchu59]

Thanks for the review Chops me ol' mucker

One thing I will say though......you really can't accurately "feel" a slot RTP. You can perhaps pin down the variance over the short term, but the RTP is another kettle of fish. I've often heard over the years members say "xyz slot is awful it pays nothing the RTP must be like 70%", only to post a huge screenie one day and tell everyone how great it is......if you catch my drift.

The issue I have with Rival, and why I don't play there these days, is their corporate attitude towards players I.e. "talk to the hand". I also don't like the way that they white label and wash their hands when things go tits up, even though they basically "own" the operation. I also don't like how they churn out New slots with exactly the same free spin/bonus round setup just with different symbols. It's lazy and tells you a lot about where they're at and where they're going.

Right on Nifty. You cant feel an RTP on your own but you can feel the variance and while we are at it Chopley can try the 2 Scary Rich slots. If you hit the 3 wilds during bonus rounds you may feel the RTP is high but where no bonus rounds occur or no wilds are hit during bonus rounds you might be lucky to get a 50% RTP.

 

[maxd]

Well... if a couple of Rivals don't pay up soon, (I have no idea who is/isn't 'white label') Max may be seeing more .....

Don't delay, PAB today! Assuming of course you've given them a reasonable time to get their business in order, generally speaking 1-2 weeks is plenty.

 

[The Viking]

Could it be because there have been relatively very few Rival complaints, since they have been on the Not recommended list there have been relatively very few playing the white labels Rival, and therefore very few complains? lets hope not and they have just cleaned up there act

For the past couple of years they have remained in the Not Recommended section at Casinomeister. This was due to an alarming amount of player issues that these casinos were creating. Well, that was a couple of years ago and things seem to have changed. For the past several months, there have been relatively very few Rival complaints (concerning white labels) so I feel it's safe to say they shouldn't be in the not recommended section.

So they have been removed from the NR section. Let's hope things remain as they are.

 

[KasinoKing]

Could it be because there have been relatively very few Rival complaints, since they have been on the Not recommended list there have been relatively very few playing the white labels Rival, and therefore very few complains? lets hope not and they have just cleaned up there act

This is exactly my theory. That is why I still advise extreme caution when picking a Rival White Label casino to play at.

As most people here know, I have been an avid fan of Rival since they first appeared in 2006; for the first few years everything was fine, but (and that's a BIG BUT), things started going seriously wrong in 2010. Rival casinos closed down (doing "runners") and some turned rogue.
Some of the casinos on Bryan's White Label list are great IMHO and should never have been "not recommended" in the first place, some are OK, but some are still rogue.

I'm with Nifty one this one too - I lay the blame for most of the problems squarely at Rival's door. With the "White Label" set up, Rival do most of the actual running of the casinos - the operators basically just set up their websites and determine the bonus offers. Therefore most of the security and payment delay issues over the last few years have been caused by the people at Rival, and not the individual casino's management.
IMO they should have had a much firmer grip of what was going on and controlled everything much better; their "mis-management" has just caused their own brand a HUGE amount of damage - corporate suicide in my opinion!

One thing which would be absolutely fabulous, would be if someone who has a means of contacting Rival direct could find out EXACTLY which of their casinos are White Labels, which of those are run by external operators, and which are actually still being 100% run by Rival themselves (because the original owners are no longer on the scene). I would dearly love to have this information - in fact if someone trustworthy could find out I would even make a large donation to their chosen charity in appreciation!

KK

 

[naththo]

Hi,

I used to play Rival casino but unfortunately some of their slot games are too hard to win, very low payout in normal game but higher payout in free game somehow is different which does not comply with the regular payout rate percentage. Thats what it put me off and I stopped playing ever since. Please improve those slots game and fine tune to an acceptable level of regular payout percentage during normal game (not in free game). Playtech I found seems to be reliable payout in most games depends on volatility from low to high but Playtech seems to stick to low to medium most of time which is interesting probably they try make it fair game for most. MGS you need to be careful cos some are high volatile like Lord of the Rings now rebranded as The Dark Knight you will lose more than win, also in Isis. It will eat up your money fast, play it wisely not to lose so much credit you have. In Intercasino most are fine but except some are high volatile so be careful. Also in 3Dice be careful too. You need to understand every customer need to have fair games. No one cares about high volatile game as it is not good value for $$$. Maybe few would risk their money for it especially true gambling but for some fussy people who doesn't want to lose will stick to low to medium volatile games.

Thats just my opinion but some are true fact.

Nathan.

 

[Mousey]

Don't delay, PAB today! Assuming of course you've given them a reasonable time to get their business in order, generally speaking 1-2 weeks is plenty.

Thanks Max. If they don't reply favorably to the email I sent yesterday, will work on a PAB tonight when I get home from work.

 

[ChopleyIOM]

Hi,

I used to play Rival casino but unfortunately some of their slot games are too hard to win, very low payout in normal game but higher payout in free game somehow is different which does not comply with the regular payout rate percentage. Thats what it put me off and I stopped playing ever since.

The RTPs are very much geared towards the bonus/free spin rounds on Rival slots I agree, in fact on a couple of them (Diggin' Deep springs to mind) I really wouldn't be surprised if the three bonus rounds account for 75% of the entire RTP.

Personally however, I think this is GOOD slot design, since the draw of a video slot is surely interactive bonus rounds that simply aren't possible on more traditional slots?

By weighting the RTP so much towards bonus rounds Rival achieve two things:

1) Bonus round hits are regular

and

2) They tend to pay at least moderately well.

As long as the player understands how the slots are constructed (and TBH I worked out very early on that this appeared to be the 'Rival design') I don't see a problem with it.

 

[Seventh777]

Have to agree with Chopley`s feature return thesis, on average I think Rival slot bonus round returns are among the, if not, the best out there, especially the dual bonus slots and hitting the main feature in free spins, one of the latest slots (Digging Deep I think it`s called) is a great example of this, this slot also has another feature - Pick any box, I`m keeping a beady eye on some Rival casino`s here atm and will probably start playing at one of them a lot more in the not to distant future .

 

[vinylweatherman]

This is exactly my theory. That is why I still advise extreme caution when picking a Rival White Label casino to play at.

As most people here know, I have been an avid fan of Rival since they first appeared in 2006; for the first few years everything was fine, but (and that's a BIG BUT), things started going seriously wrong in 2010. Rival casinos closed down (doing "runners") and some turned rogue.
Some of the casinos on Bryan's White Label list are great IMHO and should never have been "not recommended" in the first place, some are OK, but some are still rogue.

I'm with Nifty one this one too - I lay the blame for most of the problems squarely at Rival's door. With the "White Label" set up, Rival do most of the actual running of the casinos - the operators basically just set up their websites and determine the bonus offers. Therefore most of the security and payment delay issues over the last few years have been caused by the people at Rival, and not the individual casino's management.
IMO they should have had a much firmer grip of what was going on and controlled everything much better; their "mis-management" has just caused their own brand a HUGE amount of damage - corporate suicide in my opinion!

One thing which would be absolutely fabulous, would be if someone who has a means of contacting Rival direct could find out EXACTLY which of their casinos are White Labels, which of those are run by external operators, and which are actually still being 100% run by Rival themselves (because the original owners are no longer on the scene). I would dearly love to have this information - in fact if someone trustworthy could find out I would even make a large donation to their chosen charity in appreciation!

KK

How large

 

[ChopleyIOM]

I think Rival slot bonus round returns are among the, if not, the best out there, especially the dual bonus slots and hitting the main feature in free spins,

Indeed, generally speaking the bonus rounds can be triggered within free spins, and whatever multiplier applied to the free spins, then applies to the bonus round.

What I also like about the bonus rounds is that some of the slots have the capability to chuck in the odd big one, whereas with MG you often know for a fact that BONUS ROUND A WILL PAY 5-20X STAKE (which makes a lot of them really boring), with Rival not only are the ranges generally larger to start with (30X-50X stake is nothing at all unusual) they'll also sometimes lob in the odd 100X stake win or more too.

In fact, I'm talking myself into another deposit at Vegas Sky here..... I'll take another look at Tropica, I did install their client and use the NDB bonus, but the WR on the deposit bonuses were too high for my tastes which is why I went with Vegas Sky in the end.

Tropica however do have an active rep here at CM.

 

[Refilliates Casinos]

I've played at a Rival for the first time over the last few days.

Overall impressions are as follows:

1) The slots are pretty good, graphics and sound won't give MG any sleepless nights but they're certainly solid enough. They do have some genuinely interesting and innovative game designs though, with stuff like a true skill bonus round, a crazy golf bonus round, some nice 'maze game' bonus rounds and so on. Definitely a change of pace and I've enjoyed them.

They do have some spicy high variance slots in there too which can kick out some solid wins.

I didn't notice anything glaringly wrong or broken, although the help files aren't the best written documents I've ever set eyes on.

If there is anything specific you would like to see in the help files, then please PM me your suggestions or email it to our support address. Management reads every mail, chat and forum, so your feedback does not go unnoticed.

2) The casino client and general functionality are fine, I've wagered the best part of £7500 at 50p per spin or less, and the client hasn't missed a beat. It's very rare the MG Viper client lasts that long without a few burps/hiccups/crashes!

That is good to hear. Nothing worse that the software bombing out during a good session

3) Autoplay is primitive and definitely needs work.

As mentioned earlier this week, this thread was sent to Rival so they could see your feedback. I tested NETent's autoplay so that we have something to compare ourselves with and the only difference with theirs, is that they have "Stop when Free Spins are won". Rival agree that this is a nice feature. They advised that they have been working on a new Lobby for the casinos and will make changes to autoplay before rolling the lobby out.

4) RTP 'feels' fine, sorry I can't be any more scientific than that, but going off the numbers alone I've definitely had far bigger busts at MG casinos on WRs smaller than I took on at Vegas Sky, with similar bankrolls.

Rival do list the RTP for each game in the help file but amazingly it's just specified as 'about 95' or 'about 93' which is quite alarming, and I do have my doubts about some of the numbers too. A basic 20 line video slot was listed as 'about 99' which seems unlikely and for the few hundred spins I put through it I didn't get any sort off 99% feeling off it. Didn't seem to be a high variance slot either.

Rival have confirmed that the RTP shown is accurate and is taken from analysing billions of hands across all the brands. We asked them if it would possible to remove the word "About" and are waiting a decision.

5) I played only slots so can't comment on any of the other games.

6) To see how you're doing with meeting the WR you have to open a live support window (there is no such functionality built into the software). I did this on one occasion and got connected to an agent within about 30 seconds who was able to quickly and accurately answer my question. (I was tracking my wagering myself, I just wanted to see if the casino had the same number that I did )

Counting your wagers and bets is no fun, so you shouldn't have to You can click the promotion in the cashier and you then scroll down to below the Terms and Conditions where a message will advise if wagering has been met or not.

7) If nothing else I feel like I've had very good playtime off this deposit, I've never threatened walking away in profit at any point (and indeed from about 65% through the WR it was pretty obvious that the trajectory was heading towards a bust out), but at the same time I haven't felt that absolute sense of violation I've endured so many times at MG casinos when low-rolling on a big WR.

That is good feedback Chopley. We monitor all player feedback and experiences regarding the brand and we really want players to have fun. There is nothing worse than putting in your money and then having it sucked out of you within 5 minutes.

8) The one thing I haven't tested, of course, is actually making a withdrawal! Although given the runaround some accredited MG casinos have given me for relatively small withdrawals, if Vegas Sky paid me within 7 days and didn't demand documentation AND then a 'verification' phone call and then use that phone number to make an unsolicited marketing call, they'd be doing better than Red Flush did!

9) I didn't hit any amazing wins, best win was 300x stake, had a couple around 250x stake, and a fair few n the 100-150x stake range. No mega-exciting wins though. Some of the slots certainly look capable of them, assuming the reels 'play fair' in terms of combining expanding wilds with jackpot symbols and suchlike.

10) When choosing a Rival to play at, check out the bonus offers carefully, the terms are all laid out in a standard place in the client across all casinos. Some of the T&Cs are borderline insanity, often combined with WRs that are effectively impossible to meet. Vegas Sky seemed to offer decent bonuses with sensible T&Cs and reasonable WRs, which is why I went with them. Good SUB too.

Overall, I can't see me choosing Rival for basic non-bonus play (that'll still be 32Red, 3Dice, Jackpot Party, or Pinnacle) - but I'll certainly be giving them another crack on the right bonus offer

Thank you very much for the effort you put in Chopley. We will use it to improve our product offering and ultimately, your gaming experience.

All the best,
Tropica Casino

 

[KasinoKing]

As mentioned earlier this week, this thread was sent to Rival so they could see your feedback. I tested NETent's autoplay so that we have something to compare ourselves with and the only difference with theirs, is that they have "Stop when Free Spins are won". Rival agree that this is a nice feature. They advised that they have been working on a new Lobby for the casinos and will make changes to autoplay before rolling the lobby out.

That is not the only difference!

Rival Autoplay has annoyed me so much since they first launched back in 2006, that I even started a thread with a poll about it!
Please take a few minutes to read this: https://www.casinomeister.com/forum...-their-autoplay-please-read-post-first.28099/

If Rival management are now reading posts that is extremely welcome!
They couldn't have been reading them back in 2008... unless they were just reading them and ignoring them!

I know some of my posts looked like I'm really criticising Rival (well, I was - but it was supposed to be CONSTRUCTIVE criticism); all I was trying to do was get them to sit up and take notice and actually change things that were annoying, wrong or glitches. I was (and still am) trying to help them!

Rival have confirmed that the RTP shown is accurate and is taken from analysing billions of hands across all the brands. We asked them if it would possible to remove the word "About" and are waiting a decision.

Well first off, RTP should not be measured by "analysing billions of hands across all the brands".
It can be checked that way of course, but Theoretical RTP (T-RTP) should be calculated mathematically from the slot's mechanics; i.e. The number and distribution of the symbols on the reels along with the pay-table.

I don't know how long you have been involved with Rival, but back in the early days they DID used to quote an exact T-RTP for each slot.
e.g. These are some of the RTPs which were given by Rival (on the "help" pages) back in 2008:
Atomic Age: 96.01%
Cleopatra's Coins: 96.13%
Dog Pound: 96.59%

So can you ask Rival why they stopped giving exact figures?

Also, please can you ask them why all their recent slots (released since early 2011) have got very low RTPs?
(From 88% to 94%)

Counting your wagers and bets is no fun, so you shouldn't have to You can click the promotion in the cashier and you then scroll down to below the Terms and Conditions where a message will advise if wagering has been met or not.

Yes, you can check if you've finished or not, but that's not terribly helpful.
What players really want to see is exactly how much wagering they have done and/or is left to do.

Cheers!
KK

 

[ChopleyIOM]

Looking back at the thread KK started four years ago (!!!) I see that Rival haven't changed much when it comes to autoplay And the problems he flagged up then are basically identical to the ones I'm flagging up now.

Indeed, if I had to pick one thing out about Rival's software that really sucks, it'd be the autoplay settings. (Or to be more accurate, the lack of autoplay settings!)

To my mind this is a very simple thing to get right so I'm surprised a long-standing provider like Rival have got it so wrong. For slots such as Scary Rich1/2 you end up with a game that literally stops for nothing, if you're not paying attention it can be hard to see when free spins have even started and finished!

Like most folks with video slots I suspect, I don't watch every spin. I'll go and get a drink or a toilet break or attend to something in the house or whatever it may be, and leave the slot spinning, hoping that I've got a bonus/free spins round or a big win to come back to.

In the case of Scary Rich 2 I went for a toilet break and when I came back my balance had increased by over £100 (this is on 40p spins) and I literally had no idea what had happened. Was it a jackpot on the reels? Had I had a good free spins round? I didn't know! And the game had just cheerfully ploughed through whatever had happened and was still spinning on its merry way.

Thing is, with these design choices Rival are lessening the player's enjoyment, because the bonus rounds and the big wins are what it's all about, we want to savour them, enjoy the bonus rounds, maybe take a screenshot, that sort of thing. (For the basic single line slots, for example, those rare big wins are the ONLY THING that the slot has to offer the player. In the case of Rival slots, unless you've got your eyes glued to the screen when they drop in, you won't even see them!)

My suggestions for autoplay functionality and settings (if you want the quick version then I'd just say 'Copy Microgaming', NetEnt's settings are alright but they're not perfect):

1) Autoplay for 'X' number of spins
2) Stop on win of 'Y' or greater
3) Stop on bonus round Y/N
4) Stop on free spins round Y/N
5) Quickspin Y/N
6) Stop if balance increases/decreases by 'Z' amount
7) Have a XXX out of YYY spins completed counter visible at all times

I would flag the autoplay up as a SERIOUS deficiency with Rival's slots, insofar as it is sufficiently annoying to make me think twice about depositing and playing at a Rival casino again.

 

[Tirilej]

You do have the option to play quickspin. I rarily use the autoplay but it should still be quickspin if you use that.
I believe they call it Fast play instead. Look at options and you should see it.

 

[Refilliates Casinos]

My suggestions for autoplay functionality and settings (if you want the quick version then I'd just say 'Copy Microgaming', NetEnt's settings are alright but they're not perfect):

1) Autoplay for 'X' number of spins
2) Stop on win of 'Y' or greater
3) Stop on bonus round Y/N
4) Stop on free spins round Y/N
5) Quickspin Y/N
6) Stop if balance increases/decreases by 'Z' amount
7) Have a XXX out of YYY spins completed counter visible at all times



I would flag the autoplay up as a SERIOUS deficiency with Rival's slots, insofar as it is sufficiently annoying to make me think twice about depositing and playing at a Rival casino again.

Hi Chopley,

Maybe I am misunderstanding you or our software is different to what you are seeing. With our software's autoplay, you can do all the things you mention in your list.

:

1) Autoplay for 'X' number of spins - This functionality is available
2) Stop on win of 'Y' or greater - Is available
3) Stop on bonus round Y/N - With most slots, it will stop if human intervention is required
4) Stop on free spins round Y/N - this is the only thing missing when compared to NETent
5) Quickspin Y/N - Yes
6) Stop if balance increases/decreases by 'Z' amount - Yes
7) Have a XXX out of YYY spins completed counter visible at all times - Hover your mouse over the Autoplay button during Autoplay mode and the number of spins used is displayed
8) In addition, with our Autoplay, you can set the number of seconds between spins to allow for animation to complete.

I checked with Rival and they confirm Autoplay has been like this since 2008. We got the software in June 2009 and Autoplay has been the same as it is now since.

If I have gotten this wrong or I misunderstand you, please let me know.

Thanks,
Tropica Casino

 

[ChopleyIOM]

Sorry Tropica I wasn't being clear there, my list was basically meant to be 'the complete list of desired autoplay functionality', I do appreciate that some of that is already in the Rival software

Do deal with a couple of points though:

2) Stop on win of 'Y' or greater - Is available

I can't see that one? There are basic, 'stop if my balance increases' and 'stop if my balance decreases' sliders, but the impression I got with giving them a try at Vegas Sky was that they operate from your STARTING balance on a slot.

i.e. I start playing a slot with £100, set the 'stop if my balance increases' slider to £50, then lose £75 of my bankroll (i.e. my balance is down at £25) before I hit a £100 win, the autoplay trigger won't do anything because even though I've just hit a £100 win, my balance is only £25 higher than what I started with.

(Hope that makes sense )

I could be mistaken here but I had a little play with the 'stop if my balance increases' slider early on at Vegas Sky and couldn't get it to behave how I expected it to.

5) Quickspin Y/N - Yes

I realise I can set the delay between spins to 0 seconds, but I didn't see an actual 'quick play' option.

Ahhhh right, I see there is a speed setting in options, I must say I didn't notice this or use it. I'll give it a try but I hope it doesn't work in the same way that 3Dice's 'turbo' option does, which leaves all the animations and stuff in there, they just play faster! I want a genuine 'quick spin' option like MG slots have whereby they literally just ignore all on-screen shenanigans UNLESS an autoplay stop trigger is fired.


Thanks for the response

 

[Refilliates Casinos]

Sorry Tropica I wasn't being clear there, my list was basically meant to be 'the complete list of desired autoplay functionality', I do appreciate that some of that is already in the Rival software

Do deal with a couple of points though:



I can't see that one? There are basic, 'stop if my balance increases' and 'stop if my balance decreases' sliders, but the impression I got with giving them a try at Vegas Sky was that they operate from your STARTING balance on a slot.

i.e. I start playing a slot with £100, set the 'stop if my balance increases' slider to £50, then lose £75 of my bankroll (i.e. my balance is down at £25) before I hit a £100 win, the autoplay trigger won't do anything because even though I've just hit a £100 win, my balance is only £25 higher than what I started with.

(Hope that makes sense )

I could be mistaken here but I had a little play with the 'stop if my balance increases' slider early on at Vegas Sky and couldn't get it to behave how I expected it to.



I realise I can set the delay between spins to 0 seconds, but I didn't see an actual 'quick play' option.

Ahhhh right, I see there is a speed setting in options, I must say I didn't notice this or use it. I'll give it a try but I hope it doesn't work in the same way that 3Dice's 'turbo' option does, which leaves all the animations and stuff in there, they just play faster! I want a genuine 'quick spin' option like MG slots have whereby they literally just ignore all on-screen shenanigans UNLESS an autoplay stop trigger is fired.


Thanks for the response

Hi Chopley,

I am glad all the functionality is there.

I will ask Rival if they can add the additional functionality regarding the balance increase that you require. Currently, Starting Balance is used and you are looking for "Balance at Spin"

WRT QuickSpin, simply leave "Set Delay between Spins" on zero and there will be no pauses between spins. Animation is ignored.

I will see what can be done re the balance increases/decreases using CURRENT BALANCE and will update you.

Regards,
Tropica Casino

 

[Refilliates Casinos]

Use Current Balance and not Starting Balance - Rival Autoplay

Hi,

Rival have confirmed that they have added the request to their "bug list". No ETA provided, but they agree the functionality needs to be there and will be added. To summarise; 2 requests regarding Autoplay have been escalated and added to the "bug" list at Rival:

1) Stop when Free Spins are triggered
2) Use Current Balance and not Starting Balance for Autoplay setting: "Stop if balance increases / decreases by X amount"

As soon as we have more information, we will post a notification.

Regards,
Tropica Casino

 

[ChopleyIOM]

Hi,

Rival have confirmed that they have added the request to their "bug list". No ETA provided, but they agree the functionality needs to be there and will be added. To summarise; 2 requests regarding Autoplay have been escalated and added to the "bug" list at Rival:

1) Stop when Free Spins are triggered
2) Use Current Balance and not Starting Balance for Autoplay setting: "Stop if balance increases / decreases by X amount"

As soon as we have more information, we will post a notification.

Regards,
Tropica Casino

Excellent news thanks for that Tropica.

TBH I think a few of the accredited casino reps could learn a thing or two about how to interact with their customers (potential or otherwise) from you

Also, just to clarify, are we sure that all the listed RTP figures are accurate?

The screenshot below is the entire help file for 'The Back Nine' slot, it contains no information whatsoever about the game, and states a payout of 'about 99' - it's this sort of thing that makes me raise my eyebrows a bit...... (Indeed, I'd expect you to be explicitly excluding this slot from any sort of bonus play if it really has a T-RTP of 99%.)

Old Attachment (Invalid)

 

[KasinoKing]

7) Have a XXX out of YYY spins completed counter visible at all times - Hover your mouse over the Autoplay button during Autoplay mode and the number of spins used is displayed

Could you not ask Rival to look at making this a permanent display too - like on MG?

The problem with Rival as it is now, though you can as you say hover your mouse over to get the display, it is annoying for players for 3 reasons:
1) You might forget to put your mouse over the Autoplay button - and so not see how many spins you have done.
2) The "Spin Counter Window" on most slots is so large it partially obscures the bottom symbol on reel 5.
3) When you hit the Free-Spin or other Bonus Feature the counter INSTANTLY disappears, even with your pointer still hovering. So unless you are watching it like a hawk, you will miss how many spins had been completed.
(NetEnt slots do this too - and that is equally annoying!)

The reason this is so important to people who are playing with a bonus, is that they need to see and be able to note down how many spins they have played, so they can calculate how much wagering they have done. This is because, as mentioned in another thread, there is no display in the cashier to show players how much WR they have done.
Some players (including yours truly ) also like to keep complete logs so they can get an idea of how often they are likely to hit the features.

Thanks for listening!
KK

 

[incrediblestuff]

I also am impressed, with the activity/interaction from this rep!
Hats off, and keep up the good work


Might even dig up my old Tropica account because of it ^^

 

[Refilliates Casinos]

Excellent news thanks for that Tropica.

TBH I think a few of the accredited casino reps could learn a thing or two about how to interact with their customers (potential or otherwise) from you

Also, just to clarify, are we sure that all the listed RTP figures are accurate?

The screenshot below is the entire help file for 'The Back Nine' slot, it contains no information whatsoever about the game, and states a payout of 'about 99' - it's this sort of thing that makes me raise my eyebrows a bit...... (Indeed, I'd expect you to be explicitly excluding this slot from any sort of bonus play if it really has a T-RTP of 99%.)

Morning,

I have asked Rival about the RTP calculation once more and about the HELP File for this game. It is probable that this game could have a 99% RTP. I say this because yesterday we sent out a newsletter which included our Top 6 performing games for July thus far. Each game was over 100%. In fact, there were 19 games in total which were over 100% for July.



Kindly note that we do not include or exclude games based on RTP. It would mean having to manually filter 130 games every time a promotion is created.

Only Scary Rich 1 and 2 are hard coded for lower bets during promotions as these 2 games have a really high variance.

As soon as I have more information, I will share it with you.

Regards,
Tropica Casino

p.s. Thank you for the compliment - I appreciate it

 

[Refilliates Casinos]

Could you not ask Rival to look at making this a permanent display too - like on MG?

The problem with Rival as it is now, though you can as you say hover your mouse over to get the display, it is annoying for players for 3 reasons:
1) You might forget to put your mouse over the Autoplay button - and so not see how many spins you have done.
2) The "Spin Counter Window" on most slots is so large it partially obscures the bottom symbol on reel 5.
3) When you hit the Free-Spin or other Bonus Feature the counter INSTANTLY disappears, even with your pointer still hovering. So unless you are watching it like a hawk, you will miss how many spins had been completed.
(NetEnt slots do this too - and that is equally annoying!)

The reason this is so important to people who are playing with a bonus, is that they need to see and be able to note down how many spins they have played, so they can calculate how much wagering they have done. This is because, as mentioned in another thread, there is no display in the cashier to show players how much WR they have done.
Some players (including yours truly ) also like to keep complete logs so they can get an idea of how often they are likely to hit the features.

Thanks for listening!
KK

Hi,

We sent your feedback as is to Rival yesterday and are waiting on their comments. I can however address some of your feedback now:

Could you not ask Rival to look at making this a permanent display too - like on MG?

We have asked Rival and await their feedback.

The problem with Rival as it is now, though you can as you say hover your mouse over to get the display, it is annoying for players for 3 reasons:
1) You might forget to put your mouse over the Autoplay button - and so not see how many spins you have done.

Should you forget, you are able to move your mouse over the "Stop" button at any point in time to see how many spins have been used. You are even able to navigate other sites while autoplay is running and still see how many spins you used when you return to the software and hover on the button.

2) The "Spin Counter Window" on most slots is so large it partially obscures the bottom symbol on reel 5.

I checked a number of games and this really is not an issue. You are easily able to identify the symbols. Here is a screen grab illustrating this point:

Here you can see the reels spinning while Autoplay is active:

Here you can see the Reels after they stopped spinning while Autoplay is active

3) When you hit the Free-Spin or other Bonus Feature the counter INSTANTLY disappears, even with your pointer still hovering. So unless you are watching it like a hawk, you will miss how many spins had been completed.
(NetEnt slots do this too - and that is equally annoying!)

This is true for some of the games, but in my humble opinion, it might be a lot of dev work to change this. Let's see what Rival comes back with. My recommendation here is that you set the number of spins yourself in increments of 25 to 100. That way, you will have idea of how many spins you have had.

Thanks,
Tropica Casino

 

[KasinoKing]

This is true for some of the games, but in my humble opinion, it might be a lot of dev work to change this. Let's see what Rival comes back with. My recommendation here is that you set the number of spins yourself in increments of 25 to 100. That way, you will have idea of how many spins you have had.

Yes, that is what I do, but the problem still is, even when I set my spins for 100 - if the feature hits somewhere in the middle of the Autoplay and I'm not watching it closely, I don't know if it hit on spin No.40, 50, 60 or whatever.
For the reasons I explained in my previous post above, I want to know exactly how many spins I've done - that's why this feature is particularly important to me.

Obviously all the autoplay issues I've highlighted are by no means show-stoppers, just minor annoyances. (Though I think that poll I did years ago shows that these things annoy the majority of players and not just me). If the task for Rival to change these things is a huge one, then it would be understandable if they say they can't justify changing them.
It would be nice to know that they had actually looked at these issues though - back in 2008 all we got was... silence.


While we're on the subject of Rival - I want to give them some really positive feedback for a change!
I was playing that bonus you did for the Expanding Wilds slots, and I accidentally tried to start up a game which is not included in the promotion.
But the software wouldn't let me play the game, instead a message came up saying something like "This game is unavailable due to the promotion you are playing"
This is absolutely EXCELLENT!
Many players on this forum have been banging on for years for software suppliers to use their technology to stop players accidentally playing dis-allowed games. As far as I know, Rival are the only ones to implement this.

Thanks for listening!
KK

 

[ChopleyIOM]

Morning,

I have asked Rival about the RTP calculation once more and about the HELP File for this game. It is probable that this game could have a 99% RTP. I say this because yesterday we sent out a newsletter which included our Top 6 performing games for July thus far. Each game was over 100%. In fact, there were 19 games in total which were over 100% for July.

Kindly note that we do not include or exclude games based on RTP. It would mean having to manually filter 130 games every time a promotion is created.

Only Scary Rich 1 and 2 are hard coded for lower bets during promotions as these 2 games have a really high variance.

As soon as I have more information, I will share it with you.

Regards,
Tropica Casino

p.s. Thank you for the compliment - I appreciate it

Once more Tropica, I do thank you for your contributions to this thread, it's fantastic to see such an active rep on the forums.

However, I must push the issue of the T-RTP figures for the Rival slots.

T-RTP is an absolute cast iron figure, the provider of the software should be able to calculate it easily from the paytables/reels/etc, run a multi-million spin test on the slot to check that their figure is correct, and then provide that figure as the slot's T-RTP. This is an absolutely critical element of slot design, which is partly why I find the 'about 95' style message in the help files quite alarming.

With the greatest of respect Tropica, for me as a player I'm genuinely not interested in what a slot paid out last month, over the last six months, or whatever. (Especially since I have no idea of how many spins that figure is determined from, a slot could have an RTP of 200% in one month if only a single player had a go on it and doubled his bankroll in the process.)

Indeed, a slot with a T-RTP of 88% could achieve a payout of over 100% in any given month if the RNG went that way, which is why it is the T-RTP, the theoretical return to player over MILLIONS of spins that is what counts, backed up by a provider's own testing.

Kindly note that we do not include or exclude games based on RTP. It would mean having to manually filter 130 games every time a promotion is created.

I don't see why this is the case, the T-RTP never changes unless the design of the slot in question changes. T-RTP is set in stone, so you simply look at the highest T-RTP slots on your books and remove them from bonus play. It's now very common for casinos to specifically list a few slots that are not eligible for any sort of bonus play, and in general these are any slots that have a certain T-RTP or higher. (Kerching seem to have a cut-off point at 96%, Redbet seem to go with 98%, and so on.)

If The Back Nine genuinely has a 99% T-RTP then it's up there with video pokers and suchlike when it comes to player return, and I'm quite sure you wouldn't have video pokers allowed in bonus play with a 100% contribution to wagering requirements......

I do have my doubts about The Back Nine and the claimed RTP of 99%, and if it really is correct, you don't want to have it available to players at a 100% contribution to wagering requirements on bonus play......

 

[KasinoKing]

I do have my doubts about The Back Nine and the claimed RTP of 99%, and if it really is correct, you don't want to have it available to players at a 100% contribution to wagering requirements on bonus play......

One thing you have to remember about The Back Nine is that it has what appears to be a true-skill bonus round - and the less putts you take to sink your ball, the higher the prize you are awarded.
It could be that their maximum T-RTP is 99% based on players taking the absolute minimum number of putts on all 9 holes.

I'm not saying I know this for a fact, just suggesting a possible reason...

KK

 

[ChopleyIOM]

One thing you have to remember about The Back Nine is that it has what appears to be a true-skill bonus round - and the less putts you take to sink your ball, the higher the prize you are awarded.
It could be that their maximum T-RTP is 99% based on players taking the absolute minimum number of putts on all 9 holes.

I'm not saying I know this for a fact, just suggesting a possible reason...

KK

I agree a true-skill bonus round does add a potential issue with providing a T-RTP figure, but the responsible thing to do there would be to list a 'minimum and maximum' T-RTP, with the minimum being '10 shots per hole' and the maximum being '1 shot per hole'.

On top of that, I'm not sure how much the T-RTP would be affected by the bonus round, I played quite a lot of Hole In Won and The Back Nine at Vegas Sky, and the difference between completely messing a hole up and sinking the ball in two shots really wasn't that much.

Also, Hole in Won has a T-RTP of 'about 95' and The Back Nine has a T-RTP of 'about 99' which seems a large difference for two games which are basically clones with the same true-skill bonus round.

 

[Refilliates Casinos]

Hi,

Just received this from Rival:

"Basically, this is what it comes down to...

We say 'about' because the RTP is never exactly 99.6 or 95.7, and so on. It's generally something like 96.7845154. So we round our value to the nearest percent instead of giving a bunch of decimals after the number.

In a specific case like Hole in Won (and this would apply to other similar games), it is skill based. So the RTP also very much depends on how the user plays. Similar games would be BJ, VP, and other slots with skill-based rounds."

In a nutshell, the "about" is an indication that the number is not the exact RTP value. It has been rounded off for display purposes.

Regards,
Tropica

 

[ChopleyIOM]

Rival have confirmed that they have added the request to their "bug list". No ETA provided, but they agree the functionality needs to be there and will be added. To summarise; 2 requests regarding Autoplay have been escalated and added to the "bug" list at Rival:

1) Stop when Free Spins are triggered
2) Use Current Balance and not Starting Balance for Autoplay setting: "Stop if balance increases / decreases by X amount"

As soon as we have more information, we will post a notification.

These two changes really can't come soon enough IMO, and I would honestly say it's in Rival's best interest to get it done too!

I say that because it's basically impossible to get screenshots of big wins on Rival slots, and I suspect that's why they're almost completely unrepresented in the 'Winners Screenshots' thread.

I've been playing Rival slots for days now on your 1777% promotion, because of the mega-bonus involved I've been able to play at far bigger stakes than I ever would normally, £2 right up to £10 per spin, so I've hit loads of really big wins and free spins rounds. The problem with reel wins (either inside or outside of free spins), however, is that because I use autoplay the win is gone before I can screenshot it. I just had a fab hit on 'The Back Nine' with the expanding wilds on 2-3-4 (the only reels they appear on) with the second best paying symbol on 1 and 5, to make a load of high paying 5OAK wins - but by the time I'd got to my PRTSCRN key, the win had gone and the slot was just continuing on its merry way!

Similarly I was playing on Gold Rush last night and my balance went from around £800 to £2000 in the space of a few minutes, with a load of big hits coming in back-to-back. Again, because of autoplay and no 'stop on a win of a certain size or bigger' setting, the wins were gone before I could screenshot them, including a jackpot, which on a single line slot is a very rare thing to see!

So yes, please please PLEASE -

1) STOP ON FREE SPINS FOR GOODNESS SAKE!

2) Allow the player to set a clear 'stop on a win of 'x' or bigger' value!

Also, I'd like to add:

3) Please make the casino client resizeable, I run a 27 inch screen at 2560x1440 resolution, and I can only run Rival clients in fullscreen, which takes over my entire PC and is ridiculously big, or in a little postage stamp sized window in the corner of my screen. Something inbetween would be nice!

4) Every time I return to the lobby and choose a new slot to play, the casino client window recentres itself to the middle of my screen and I have to drag it off to where I want it. In the case of the Baby Boomers Around The World slot, this happens every time I fly to a new location and it's really annoying Can the casino client please 'remember where it is' from one slot to the next please.

 

[Refilliates Casinos]

Hi Chopley,

Rival have been informed of the requests and we await their feedback.

Regards,
Tropica

 

[ChopleyIOM]

Hi Chopley,

Rival have been informed of the requests and we await their feedback.

Regards,
Tropica

Thanks Tropica, I do realise that is already the case, I was just venting a bit really

I've had so many awesome big wins and mega bonus rounds over the last few days it's just a real shame that they've all slipped by without me having the chance to grab a screenshot!

 

[Refilliates Casinos]

These two changes really can't come soon enough IMO, and I would honestly say it's in Rival's best interest to get it done too!

I say that because it's basically impossible to get screenshots of big wins on Rival slots, and I suspect that's why they're almost completely unrepresented in the 'Winners Screenshots' thread.

I've been playing Rival slots for days now on your 1777% promotion, because of the mega-bonus involved I've been able to play at far bigger stakes than I ever would normally, £2 right up to £10 per spin, so I've hit loads of really big wins and free spins rounds. The problem with reel wins (either inside or outside of free spins), however, is that because I use autoplay the win is gone before I can screenshot it. I just had a fab hit on 'The Back Nine' with the expanding wilds on 2-3-4 (the only reels they appear on) with the second best paying symbol on 1 and 5, to make a load of high paying 5OAK wins - but by the time I'd got to my PRTSCRN key, the win had gone and the slot was just continuing on its merry way!

Similarly I was playing on Gold Rush last night and my balance went from around £800 to £2000 in the space of a few minutes, with a load of big hits coming in back-to-back. Again, because of autoplay and no 'stop on a win of a certain size or bigger' setting, the wins were gone before I could screenshot them, including a jackpot, which on a single line slot is a very rare thing to see!

So yes, please please PLEASE -

1) STOP ON FREE SPINS FOR GOODNESS SAKE!

2) Allow the player to set a clear 'stop on a win of 'x' or bigger' value!

Also, I'd like to add:

3) Please make the casino client resizeable, I run a 27 inch screen at 2560x1440 resolution, and I can only run Rival clients in fullscreen, which takes over my entire PC and is ridiculously big, or in a little postage stamp sized window in the corner of my screen. Something inbetween would be nice!

4) Every time I return to the lobby and choose a new slot to play, the casino client window recentres itself to the middle of my screen and I have to drag it off to where I want it. In the case of the Baby Boomers Around The World slot, this happens every time I fly to a new location and it's really annoying Can the casino client please 'remember where it is' from one slot to the next please.

1) This has been bumped up the priority list at Rival. We are pushing it as hard as we can
2) Also a priority and also bumped up
3) We are unable to replicate this. You are able to select full screen or small screen. The small screen can be sized by dragging the corners of the main frame outwards.
4) This has been filed as a bug and the developers will look into this further.

Note: About the issue of sharing your winning and losing screenshots. We have some exciting news coming soon! It's a feature called "Share-the-Excitement" which will hopefully change the way you share your big wins and bigger losses in the future - watch this space!

Keep sending in feedback and we will keep trying to assist.

Warm regards,
Tropica Casino

 

[ChopleyIOM]

Thanks for that Tropica, excellent news all round

However, as for point 3:

3) We are unable to replicate this. You are able to select full screen or small screen. The small screen can be sized by dragging the corners of the main frame outwards.

I can't find any way to resize the casino client window when it's in 'small' mode? There appears to be no way to resize it that I can find.

 

[Refilliates Casinos]

Thanks for that Tropica, excellent news all round

However, as for point 3:



I can't find any way to resize the casino client window when it's in 'small' mode? There appears to be no way to resize it that I can find.

Hi Chopley,

Apologies - I tested it now and I am not able to resize it in "small" mode either. I have queried this with Rival and await their reply.

Regards,
Tropica

 

[Nifty29]

Just an FYI Chopley

All this has been promised before several times over the years and come to nothing.

I don't see why this feedback will be any different.

 

[Refilliates Casinos]

Just an FYI Chopley

All this has been promised before several times over the years and come to nothing.

I don't see why this feedback will be any different.

Hi Nifty,

We take all feedback seriously. So does Rival. I can assure you that this is been worked on and looked at with urgency. What can be fixed, will be fixed. What needs to be changed, will be and anything that is deemed "nice-to-have" will be added to the list.

Rival have already completed the Share-the-Excitement (STE) application which invites the users to share their screenshots in four ways:

• By URL: Users can copy-paste the winning URL directly into emails or chat windows in order to link their friends to a page displaying this screenshot and inviting them to download the casino so they can play too.
• By embedding the picture into a website: Share the Excitement provides the user with the HTML code required to embed an image of the screenshot on any website. The newly embedded image will also be a link to a landing page which will display the screenshot detail page, and invite the viewer to browse more screenshots and join the game.
• By posting the screenshot in a forum: This Share feature supplies the user with the BB code required to include an image of the desired screenshot into their forum posts. Many forums, such as Casinomeister.com, have threads where users are invited to post and discuss screenshots of their wins. These threads have, up to this point, been filled with bad quality screenshots and frustrated people having difficulty learning how to post their own screenshots. With this feature, Share the Excitement is supplying people with an easy way to share their screenshots on forums fast!
• By emailing their friends: When the user clicks on the "Email" link, the user's email service will pop up, displaying a default message. The user has the ability to customize the default message, but is only required to fill in the recipient of the email.

We are working with Rival to get the STE service live on Tropica so members can make use of it.

We will update this post once we receive feedback on the other requests posted here and in other threads. These are:

1. Stop autoplay on Free Spins
2. Use Current Balance and not Starting Balance when "Increase/Decrease my balance by X amount" is activated in autoplay
3. Casino Frame moving back to the centre of the screen when a new game is loaded
4. Resizing the window to any desired size (this is a nice-to-have as there are 2 modes which are deemed adequate at the moment)
5. Sharing screenshots: The STE Service will take care of this and is ready; We just need to make some updates to our site to accommodate the screenshots.

This is what we have from the 2 threads regarding Rival and Tropica at the moment. If we have missed anything, let us know please.

Thanks,
Tropica

 

[ChopleyIOM]

4. Resizing the window to any desired size (this is a nice-to-have as there are 2 modes which are deemed adequate at the moment)

You should try playing a Rival casino on a 27 inch screen with a native resolution of 2560x1440, those 2 modes certainly don't feel adequate then

Thanks for all the other stuff though, the STE feature in particular sounds really cool.

 

[KasinoKing]

Expanding Wilds

Sorry to have to post this in this thread, but I didn't want to start a new one, and the original one about wilds expanding when they shouldn't, is closed:
https://www.casinomeister.com/forums/threads/information-on-rival-games-from-tropica-casino.51404/

Also sorry it took me so long - in fact I wasn't actively looking for them - but I just spotted one!
On Cosmic Quest 2 - Mystery Planets I just hit the win below.
As you can see, the wild on reel 4 expanded when it shouldn't have; The only wins are 2-of-a-kind, no 3 or 4 of-a-kinds.

Not a big deal - just a minor glitch - and I'm still pretty sure all the other slots which had this error were corrected quite a while ago.

 

[Mousey]

Well... while we're on the top of Rival white labels (or otherwise!) Where is it safe to play?? Name me some old ones (I'll see if I can twist some CS's arm for a USA download link where I have an old account) or new one that takes USA players.

 

[Diane]

Well... while we're on the top of Rival white labels (or otherwise!) Where is it safe to play?? Name me some old ones (I'll see if I can twist some CS's arm for a USA download link where I have an old account) or new one that takes USA players.

I play at Desert Nights and Vegas2Web, but mostly Desert.

Diane

 

[KasinoKing]

Well... while we're on the top of Rival white labels (or otherwise!) Where is it safe to play?? Name me some old ones (I'll see if I can twist some CS's arm for a USA download link where I have an old account) or new one that takes USA players.

What Diane said.
If possible, see if you can play at Desert Nights or Slots Capital (previously called Sloto'Cash) because these two casinos are the only Rivals who are CasinoMeister Accredited.

KK

 

[Mousey]

What Diane said.
If possible, see if you can play at Desert Nights or Slots Capital (previously called Sloto'Cash) because these two casinos are the only Rivals who are CasinoMeister Accredited.

KK

Yeah, well... I didn't play for a long, long time and never signed up at the Rival Sloto or Desert Nights when they were open to USA.