Announcement Rival Powered White Labels

[Refilliates Casinos]

Use Current Balance and not Starting Balance - Rival Autoplay

Hi,

Rival have confirmed that they have added the request to their "bug list". No ETA provided, but they agree the functionality needs to be there and will be added. To summarise; 2 requests regarding Autoplay have been escalated and added to the "bug" list at Rival:

1) Stop when Free Spins are triggered
2) Use Current Balance and not Starting Balance for Autoplay setting: "Stop if balance increases / decreases by X amount"

As soon as we have more information, we will post a notification.

Regards,
Tropica Casino

 

[ChopleyIOM]

Hi,

Rival have confirmed that they have added the request to their "bug list". No ETA provided, but they agree the functionality needs to be there and will be added. To summarise; 2 requests regarding Autoplay have been escalated and added to the "bug" list at Rival:

1) Stop when Free Spins are triggered
2) Use Current Balance and not Starting Balance for Autoplay setting: "Stop if balance increases / decreases by X amount"

As soon as we have more information, we will post a notification.

Regards,
Tropica Casino

Excellent news thanks for that Tropica.

TBH I think a few of the accredited casino reps could learn a thing or two about how to interact with their customers (potential or otherwise) from you

Also, just to clarify, are we sure that all the listed RTP figures are accurate?

The screenshot below is the entire help file for 'The Back Nine' slot, it contains no information whatsoever about the game, and states a payout of 'about 99' - it's this sort of thing that makes me raise my eyebrows a bit...... (Indeed, I'd expect you to be explicitly excluding this slot from any sort of bonus play if it really has a T-RTP of 99%.)

Old Attachment (Invalid)

 

[KasinoKing]

7) Have a XXX out of YYY spins completed counter visible at all times - Hover your mouse over the Autoplay button during Autoplay mode and the number of spins used is displayed

Could you not ask Rival to look at making this a permanent display too - like on MG?

The problem with Rival as it is now, though you can as you say hover your mouse over to get the display, it is annoying for players for 3 reasons:
1) You might forget to put your mouse over the Autoplay button - and so not see how many spins you have done.
2) The "Spin Counter Window" on most slots is so large it partially obscures the bottom symbol on reel 5.
3) When you hit the Free-Spin or other Bonus Feature the counter INSTANTLY disappears, even with your pointer still hovering. So unless you are watching it like a hawk, you will miss how many spins had been completed.
(NetEnt slots do this too - and that is equally annoying!)

The reason this is so important to people who are playing with a bonus, is that they need to see and be able to note down how many spins they have played, so they can calculate how much wagering they have done. This is because, as mentioned in another thread, there is no display in the cashier to show players how much WR they have done.
Some players (including yours truly ) also like to keep complete logs so they can get an idea of how often they are likely to hit the features.

Thanks for listening!
KK

 

[incrediblestuff]

I also am impressed, with the activity/interaction from this rep!
Hats off, and keep up the good work


Might even dig up my old Tropica account because of it ^^

 

[Refilliates Casinos]

Excellent news thanks for that Tropica.

TBH I think a few of the accredited casino reps could learn a thing or two about how to interact with their customers (potential or otherwise) from you

Also, just to clarify, are we sure that all the listed RTP figures are accurate?

The screenshot below is the entire help file for 'The Back Nine' slot, it contains no information whatsoever about the game, and states a payout of 'about 99' - it's this sort of thing that makes me raise my eyebrows a bit...... (Indeed, I'd expect you to be explicitly excluding this slot from any sort of bonus play if it really has a T-RTP of 99%.)

Morning,

I have asked Rival about the RTP calculation once more and about the HELP File for this game. It is probable that this game could have a 99% RTP. I say this because yesterday we sent out a newsletter which included our Top 6 performing games for July thus far. Each game was over 100%. In fact, there were 19 games in total which were over 100% for July.



Kindly note that we do not include or exclude games based on RTP. It would mean having to manually filter 130 games every time a promotion is created.

Only Scary Rich 1 and 2 are hard coded for lower bets during promotions as these 2 games have a really high variance.

As soon as I have more information, I will share it with you.

Regards,
Tropica Casino

p.s. Thank you for the compliment - I appreciate it

 

[Refilliates Casinos]

Could you not ask Rival to look at making this a permanent display too - like on MG?

The problem with Rival as it is now, though you can as you say hover your mouse over to get the display, it is annoying for players for 3 reasons:
1) You might forget to put your mouse over the Autoplay button - and so not see how many spins you have done.
2) The "Spin Counter Window" on most slots is so large it partially obscures the bottom symbol on reel 5.
3) When you hit the Free-Spin or other Bonus Feature the counter INSTANTLY disappears, even with your pointer still hovering. So unless you are watching it like a hawk, you will miss how many spins had been completed.
(NetEnt slots do this too - and that is equally annoying!)

The reason this is so important to people who are playing with a bonus, is that they need to see and be able to note down how many spins they have played, so they can calculate how much wagering they have done. This is because, as mentioned in another thread, there is no display in the cashier to show players how much WR they have done.
Some players (including yours truly ) also like to keep complete logs so they can get an idea of how often they are likely to hit the features.

Thanks for listening!
KK

Hi,

We sent your feedback as is to Rival yesterday and are waiting on their comments. I can however address some of your feedback now:

Could you not ask Rival to look at making this a permanent display too - like on MG?

We have asked Rival and await their feedback.

The problem with Rival as it is now, though you can as you say hover your mouse over to get the display, it is annoying for players for 3 reasons:
1) You might forget to put your mouse over the Autoplay button - and so not see how many spins you have done.

Should you forget, you are able to move your mouse over the "Stop" button at any point in time to see how many spins have been used. You are even able to navigate other sites while autoplay is running and still see how many spins you used when you return to the software and hover on the button.

2) The "Spin Counter Window" on most slots is so large it partially obscures the bottom symbol on reel 5.

I checked a number of games and this really is not an issue. You are easily able to identify the symbols. Here is a screen grab illustrating this point:

Here you can see the reels spinning while Autoplay is active:

Here you can see the Reels after they stopped spinning while Autoplay is active

3) When you hit the Free-Spin or other Bonus Feature the counter INSTANTLY disappears, even with your pointer still hovering. So unless you are watching it like a hawk, you will miss how many spins had been completed.
(NetEnt slots do this too - and that is equally annoying!)

This is true for some of the games, but in my humble opinion, it might be a lot of dev work to change this. Let's see what Rival comes back with. My recommendation here is that you set the number of spins yourself in increments of 25 to 100. That way, you will have idea of how many spins you have had.

Thanks,
Tropica Casino

 

[KasinoKing]

This is true for some of the games, but in my humble opinion, it might be a lot of dev work to change this. Let's see what Rival comes back with. My recommendation here is that you set the number of spins yourself in increments of 25 to 100. That way, you will have idea of how many spins you have had.

Yes, that is what I do, but the problem still is, even when I set my spins for 100 - if the feature hits somewhere in the middle of the Autoplay and I'm not watching it closely, I don't know if it hit on spin No.40, 50, 60 or whatever.
For the reasons I explained in my previous post above, I want to know exactly how many spins I've done - that's why this feature is particularly important to me.

Obviously all the autoplay issues I've highlighted are by no means show-stoppers, just minor annoyances. (Though I think that poll I did years ago shows that these things annoy the majority of players and not just me). If the task for Rival to change these things is a huge one, then it would be understandable if they say they can't justify changing them.
It would be nice to know that they had actually looked at these issues though - back in 2008 all we got was... silence.


While we're on the subject of Rival - I want to give them some really positive feedback for a change!
I was playing that bonus you did for the Expanding Wilds slots, and I accidentally tried to start up a game which is not included in the promotion.
But the software wouldn't let me play the game, instead a message came up saying something like "This game is unavailable due to the promotion you are playing"
This is absolutely EXCELLENT!
Many players on this forum have been banging on for years for software suppliers to use their technology to stop players accidentally playing dis-allowed games. As far as I know, Rival are the only ones to implement this.

Thanks for listening!
KK

 

[ChopleyIOM]

Morning,

I have asked Rival about the RTP calculation once more and about the HELP File for this game. It is probable that this game could have a 99% RTP. I say this because yesterday we sent out a newsletter which included our Top 6 performing games for July thus far. Each game was over 100%. In fact, there were 19 games in total which were over 100% for July.

Kindly note that we do not include or exclude games based on RTP. It would mean having to manually filter 130 games every time a promotion is created.

Only Scary Rich 1 and 2 are hard coded for lower bets during promotions as these 2 games have a really high variance.

As soon as I have more information, I will share it with you.

Regards,
Tropica Casino

p.s. Thank you for the compliment - I appreciate it

Once more Tropica, I do thank you for your contributions to this thread, it's fantastic to see such an active rep on the forums.

However, I must push the issue of the T-RTP figures for the Rival slots.

T-RTP is an absolute cast iron figure, the provider of the software should be able to calculate it easily from the paytables/reels/etc, run a multi-million spin test on the slot to check that their figure is correct, and then provide that figure as the slot's T-RTP. This is an absolutely critical element of slot design, which is partly why I find the 'about 95' style message in the help files quite alarming.

With the greatest of respect Tropica, for me as a player I'm genuinely not interested in what a slot paid out last month, over the last six months, or whatever. (Especially since I have no idea of how many spins that figure is determined from, a slot could have an RTP of 200% in one month if only a single player had a go on it and doubled his bankroll in the process.)

Indeed, a slot with a T-RTP of 88% could achieve a payout of over 100% in any given month if the RNG went that way, which is why it is the T-RTP, the theoretical return to player over MILLIONS of spins that is what counts, backed up by a provider's own testing.

Kindly note that we do not include or exclude games based on RTP. It would mean having to manually filter 130 games every time a promotion is created.

I don't see why this is the case, the T-RTP never changes unless the design of the slot in question changes. T-RTP is set in stone, so you simply look at the highest T-RTP slots on your books and remove them from bonus play. It's now very common for casinos to specifically list a few slots that are not eligible for any sort of bonus play, and in general these are any slots that have a certain T-RTP or higher. (Kerching seem to have a cut-off point at 96%, Redbet seem to go with 98%, and so on.)

If The Back Nine genuinely has a 99% T-RTP then it's up there with video pokers and suchlike when it comes to player return, and I'm quite sure you wouldn't have video pokers allowed in bonus play with a 100% contribution to wagering requirements......

I do have my doubts about The Back Nine and the claimed RTP of 99%, and if it really is correct, you don't want to have it available to players at a 100% contribution to wagering requirements on bonus play......

 

[KasinoKing]

I do have my doubts about The Back Nine and the claimed RTP of 99%, and if it really is correct, you don't want to have it available to players at a 100% contribution to wagering requirements on bonus play......

One thing you have to remember about The Back Nine is that it has what appears to be a true-skill bonus round - and the less putts you take to sink your ball, the higher the prize you are awarded.
It could be that their maximum T-RTP is 99% based on players taking the absolute minimum number of putts on all 9 holes.

I'm not saying I know this for a fact, just suggesting a possible reason...

KK

 

[ChopleyIOM]

One thing you have to remember about The Back Nine is that it has what appears to be a true-skill bonus round - and the less putts you take to sink your ball, the higher the prize you are awarded.
It could be that their maximum T-RTP is 99% based on players taking the absolute minimum number of putts on all 9 holes.

I'm not saying I know this for a fact, just suggesting a possible reason...

KK

I agree a true-skill bonus round does add a potential issue with providing a T-RTP figure, but the responsible thing to do there would be to list a 'minimum and maximum' T-RTP, with the minimum being '10 shots per hole' and the maximum being '1 shot per hole'.

On top of that, I'm not sure how much the T-RTP would be affected by the bonus round, I played quite a lot of Hole In Won and The Back Nine at Vegas Sky, and the difference between completely messing a hole up and sinking the ball in two shots really wasn't that much.

Also, Hole in Won has a T-RTP of 'about 95' and The Back Nine has a T-RTP of 'about 99' which seems a large difference for two games which are basically clones with the same true-skill bonus round.

 

[Refilliates Casinos]

Hi,

Just received this from Rival:

"Basically, this is what it comes down to...

We say 'about' because the RTP is never exactly 99.6 or 95.7, and so on. It's generally something like 96.7845154. So we round our value to the nearest percent instead of giving a bunch of decimals after the number.

In a specific case like Hole in Won (and this would apply to other similar games), it is skill based. So the RTP also very much depends on how the user plays. Similar games would be BJ, VP, and other slots with skill-based rounds."

In a nutshell, the "about" is an indication that the number is not the exact RTP value. It has been rounded off for display purposes.

Regards,
Tropica

 

[ChopleyIOM]

Rival have confirmed that they have added the request to their "bug list". No ETA provided, but they agree the functionality needs to be there and will be added. To summarise; 2 requests regarding Autoplay have been escalated and added to the "bug" list at Rival:

1) Stop when Free Spins are triggered
2) Use Current Balance and not Starting Balance for Autoplay setting: "Stop if balance increases / decreases by X amount"

As soon as we have more information, we will post a notification.

These two changes really can't come soon enough IMO, and I would honestly say it's in Rival's best interest to get it done too!

I say that because it's basically impossible to get screenshots of big wins on Rival slots, and I suspect that's why they're almost completely unrepresented in the 'Winners Screenshots' thread.

I've been playing Rival slots for days now on your 1777% promotion, because of the mega-bonus involved I've been able to play at far bigger stakes than I ever would normally, £2 right up to £10 per spin, so I've hit loads of really big wins and free spins rounds. The problem with reel wins (either inside or outside of free spins), however, is that because I use autoplay the win is gone before I can screenshot it. I just had a fab hit on 'The Back Nine' with the expanding wilds on 2-3-4 (the only reels they appear on) with the second best paying symbol on 1 and 5, to make a load of high paying 5OAK wins - but by the time I'd got to my PRTSCRN key, the win had gone and the slot was just continuing on its merry way!

Similarly I was playing on Gold Rush last night and my balance went from around £800 to £2000 in the space of a few minutes, with a load of big hits coming in back-to-back. Again, because of autoplay and no 'stop on a win of a certain size or bigger' setting, the wins were gone before I could screenshot them, including a jackpot, which on a single line slot is a very rare thing to see!

So yes, please please PLEASE -

1) STOP ON FREE SPINS FOR GOODNESS SAKE!

2) Allow the player to set a clear 'stop on a win of 'x' or bigger' value!

Also, I'd like to add:

3) Please make the casino client resizeable, I run a 27 inch screen at 2560x1440 resolution, and I can only run Rival clients in fullscreen, which takes over my entire PC and is ridiculously big, or in a little postage stamp sized window in the corner of my screen. Something inbetween would be nice!

4) Every time I return to the lobby and choose a new slot to play, the casino client window recentres itself to the middle of my screen and I have to drag it off to where I want it. In the case of the Baby Boomers Around The World slot, this happens every time I fly to a new location and it's really annoying Can the casino client please 'remember where it is' from one slot to the next please.

 

[Refilliates Casinos]

Hi Chopley,

Rival have been informed of the requests and we await their feedback.

Regards,
Tropica

 

[ChopleyIOM]

Hi Chopley,

Rival have been informed of the requests and we await their feedback.

Regards,
Tropica

Thanks Tropica, I do realise that is already the case, I was just venting a bit really

I've had so many awesome big wins and mega bonus rounds over the last few days it's just a real shame that they've all slipped by without me having the chance to grab a screenshot!

 

[Refilliates Casinos]

These two changes really can't come soon enough IMO, and I would honestly say it's in Rival's best interest to get it done too!

I say that because it's basically impossible to get screenshots of big wins on Rival slots, and I suspect that's why they're almost completely unrepresented in the 'Winners Screenshots' thread.

I've been playing Rival slots for days now on your 1777% promotion, because of the mega-bonus involved I've been able to play at far bigger stakes than I ever would normally, £2 right up to £10 per spin, so I've hit loads of really big wins and free spins rounds. The problem with reel wins (either inside or outside of free spins), however, is that because I use autoplay the win is gone before I can screenshot it. I just had a fab hit on 'The Back Nine' with the expanding wilds on 2-3-4 (the only reels they appear on) with the second best paying symbol on 1 and 5, to make a load of high paying 5OAK wins - but by the time I'd got to my PRTSCRN key, the win had gone and the slot was just continuing on its merry way!

Similarly I was playing on Gold Rush last night and my balance went from around £800 to £2000 in the space of a few minutes, with a load of big hits coming in back-to-back. Again, because of autoplay and no 'stop on a win of a certain size or bigger' setting, the wins were gone before I could screenshot them, including a jackpot, which on a single line slot is a very rare thing to see!

So yes, please please PLEASE -

1) STOP ON FREE SPINS FOR GOODNESS SAKE!

2) Allow the player to set a clear 'stop on a win of 'x' or bigger' value!

Also, I'd like to add:

3) Please make the casino client resizeable, I run a 27 inch screen at 2560x1440 resolution, and I can only run Rival clients in fullscreen, which takes over my entire PC and is ridiculously big, or in a little postage stamp sized window in the corner of my screen. Something inbetween would be nice!

4) Every time I return to the lobby and choose a new slot to play, the casino client window recentres itself to the middle of my screen and I have to drag it off to where I want it. In the case of the Baby Boomers Around The World slot, this happens every time I fly to a new location and it's really annoying Can the casino client please 'remember where it is' from one slot to the next please.

1) This has been bumped up the priority list at Rival. We are pushing it as hard as we can
2) Also a priority and also bumped up
3) We are unable to replicate this. You are able to select full screen or small screen. The small screen can be sized by dragging the corners of the main frame outwards.
4) This has been filed as a bug and the developers will look into this further.

Note: About the issue of sharing your winning and losing screenshots. We have some exciting news coming soon! It's a feature called "Share-the-Excitement" which will hopefully change the way you share your big wins and bigger losses in the future - watch this space!

Keep sending in feedback and we will keep trying to assist.

Warm regards,
Tropica Casino

 

[ChopleyIOM]

Thanks for that Tropica, excellent news all round

However, as for point 3:

3) We are unable to replicate this. You are able to select full screen or small screen. The small screen can be sized by dragging the corners of the main frame outwards.

I can't find any way to resize the casino client window when it's in 'small' mode? There appears to be no way to resize it that I can find.

 

[Refilliates Casinos]

Thanks for that Tropica, excellent news all round

However, as for point 3:



I can't find any way to resize the casino client window when it's in 'small' mode? There appears to be no way to resize it that I can find.

Hi Chopley,

Apologies - I tested it now and I am not able to resize it in "small" mode either. I have queried this with Rival and await their reply.

Regards,
Tropica

 

[Nifty29]

Just an FYI Chopley

All this has been promised before several times over the years and come to nothing.

I don't see why this feedback will be any different.

 

[Refilliates Casinos]

Just an FYI Chopley

All this has been promised before several times over the years and come to nothing.

I don't see why this feedback will be any different.

Hi Nifty,

We take all feedback seriously. So does Rival. I can assure you that this is been worked on and looked at with urgency. What can be fixed, will be fixed. What needs to be changed, will be and anything that is deemed "nice-to-have" will be added to the list.

Rival have already completed the Share-the-Excitement (STE) application which invites the users to share their screenshots in four ways:

• By URL: Users can copy-paste the winning URL directly into emails or chat windows in order to link their friends to a page displaying this screenshot and inviting them to download the casino so they can play too.
• By embedding the picture into a website: Share the Excitement provides the user with the HTML code required to embed an image of the screenshot on any website. The newly embedded image will also be a link to a landing page which will display the screenshot detail page, and invite the viewer to browse more screenshots and join the game.
• By posting the screenshot in a forum: This Share feature supplies the user with the BB code required to include an image of the desired screenshot into their forum posts. Many forums, such as Casinomeister.com, have threads where users are invited to post and discuss screenshots of their wins. These threads have, up to this point, been filled with bad quality screenshots and frustrated people having difficulty learning how to post their own screenshots. With this feature, Share the Excitement is supplying people with an easy way to share their screenshots on forums fast!
• By emailing their friends: When the user clicks on the "Email" link, the user's email service will pop up, displaying a default message. The user has the ability to customize the default message, but is only required to fill in the recipient of the email.

We are working with Rival to get the STE service live on Tropica so members can make use of it.

We will update this post once we receive feedback on the other requests posted here and in other threads. These are:

1. Stop autoplay on Free Spins
2. Use Current Balance and not Starting Balance when "Increase/Decrease my balance by X amount" is activated in autoplay
3. Casino Frame moving back to the centre of the screen when a new game is loaded
4. Resizing the window to any desired size (this is a nice-to-have as there are 2 modes which are deemed adequate at the moment)
5. Sharing screenshots: The STE Service will take care of this and is ready; We just need to make some updates to our site to accommodate the screenshots.

This is what we have from the 2 threads regarding Rival and Tropica at the moment. If we have missed anything, let us know please.

Thanks,
Tropica

 

[ChopleyIOM]

4. Resizing the window to any desired size (this is a nice-to-have as there are 2 modes which are deemed adequate at the moment)

You should try playing a Rival casino on a 27 inch screen with a native resolution of 2560x1440, those 2 modes certainly don't feel adequate then

Thanks for all the other stuff though, the STE feature in particular sounds really cool.

 

[KasinoKing]

Expanding Wilds

Sorry to have to post this in this thread, but I didn't want to start a new one, and the original one about wilds expanding when they shouldn't, is closed:
https://www.casinomeister.com/forums/threads/information-on-rival-games-from-tropica-casino.51404/

Also sorry it took me so long - in fact I wasn't actively looking for them - but I just spotted one!
On Cosmic Quest 2 - Mystery Planets I just hit the win below.
As you can see, the wild on reel 4 expanded when it shouldn't have; The only wins are 2-of-a-kind, no 3 or 4 of-a-kinds.

Not a big deal - just a minor glitch - and I'm still pretty sure all the other slots which had this error were corrected quite a while ago.

 

[Mousey]

Well... while we're on the top of Rival white labels (or otherwise!) Where is it safe to play?? Name me some old ones (I'll see if I can twist some CS's arm for a USA download link where I have an old account) or new one that takes USA players.

 

[Diane]

Well... while we're on the top of Rival white labels (or otherwise!) Where is it safe to play?? Name me some old ones (I'll see if I can twist some CS's arm for a USA download link where I have an old account) or new one that takes USA players.

I play at Desert Nights and Vegas2Web, but mostly Desert.

Diane

 

[KasinoKing]

Well... while we're on the top of Rival white labels (or otherwise!) Where is it safe to play?? Name me some old ones (I'll see if I can twist some CS's arm for a USA download link where I have an old account) or new one that takes USA players.

What Diane said.
If possible, see if you can play at Desert Nights or Slots Capital (previously called Sloto'Cash) because these two casinos are the only Rivals who are CasinoMeister Accredited.

KK

 

[Mousey]

What Diane said.
If possible, see if you can play at Desert Nights or Slots Capital (previously called Sloto'Cash) because these two casinos are the only Rivals who are CasinoMeister Accredited.

KK

Yeah, well... I didn't play for a long, long time and never signed up at the Rival Sloto or Desert Nights when they were open to USA.