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[Resolved] WildJack casino withdrawal

Discussion in 'Online Casinos' started by coenie, Jul 3, 2010.

    Jul 3, 2010
  1. coenie

    coenie Non-Gambler PABnonaccred

    Occupation:
    student Co-ceo YEA! Company
    Location:
    The Netherlands
    Hello, I recieved 15 freespins on monday the 26th of june worth 7$ and made a nice 186$ fully withdrawable amount.
    So i withdrew it the same day and the support flushed it for me and i had to sent all the requested documents and they where all accepted.
    But the weird thing is that my withdraw status is "processed-confiscation" and even the livesupport dont know what that means....
    The livesupport said that they are going to contect the casinomanagement, but iam going on holiday this monday for 11 days and i dont know if they can confiscate my money if i dont react on time. So i think waiting 8 days or more for a microgaming casino is not really normal right?

    BTW, i see that WildJack casino is no longer part of the JackpotFactory group...

    Thanks,

    Coen Hallie
     
  2. Jul 3, 2010
  3. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    What games did u play, and how much did you bet each spins / game? it could be the reason, as i think its max 20% bets, so if You were making like 2$ bets at a slot, they are in their rights to confiscate :( Or if You had a strange playing pattern... If not then You have to chase them for Your winnings, i dont think they are on the acreditted casinos list anymore?
     
  4. Jul 3, 2010
  5. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I still see them listed here:

    http://www.casinomeister.com/accredited_casinos.php

    Under Microgaming/Jackpot Factory Group, last casino listed under JPF.

    You should try sending a PM to their rep Coenie. Go to the IGaming Forum Rep links at the top of the forum, and scroll down until you see Jackpot Factory. Click on their profile, and make sure you send them a Private Message, as opposed to Public Message. Make sure to include your account #, etc., and ask them to look into it for you.
     
  6. Jul 3, 2010
  7. coenie

    coenie Non-Gambler PABnonaccred

    Occupation:
    student Co-ceo YEA! Company
    Location:
    The Netherlands

    Well i sent an email to jackpotfacotry and this was their reply:

    "

    Thank you for contacting The Jackpot Factory Group about your withdrawals.

    Kindly note that Wild Jack Casino is no longer a part of the Jackpot Factory Group. Please use the following contact details This email is not visible to you. and by telephone toll-free 24 hours a day (in English only) from the following countries:
    "

    And i didnt chase a big win, i did bet 50 a spin cents in the beginning when i began with the 7$. I just played normal as usual hmm i contact livesupport once again now.

    ,Coenie
     
  8. Jul 3, 2010
  9. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Wow, first I have heard of this. Were they bought out by someone else I wonder?

    Gonna draw Bryan's attention to this on Monday, and see if he knows anything more about it.

    Thanks for the info/update Coenie.

    EDIT: Just took a quick look at the Jackpot Factory website, and it does only show Allslots, Alljackpot, FirstWeb and VIP Lounge now.

    You must register/login in order to see the link.

    Does anyone who plays at Wildjack ever receive any notification that they were no longer part of the JPF group?
     
  10. Jul 3, 2010
  11. coenie

    coenie Non-Gambler PABnonaccred

    Occupation:
    student Co-ceo YEA! Company
    Location:
    The Netherlands
    I contacted support and they said that Nexigames is the new owner and they are moved to Malta jurisdiction. She didnt know ant other info about the company because she only did the support.

    ,Coenie
     
    1 person likes this.
  12. Jul 4, 2010
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    You might want to consider the Pitch-A-Bitch process, our member complaint service. We've had a few PABs against Wildjack recently and have successfully resolved them all.

    You'll find all the info on the Pitch-A-Bitch (aka 'PAB') process here: Pitch-A-Bitch FAQ.

    Please do us both a favour and read the FAQ in full before you submit a PAB. When someone does a PAB they have responsibilities too and the FAQ explains those in detail.

    Regards,
    Max Drayman
    Player Complaints (Pitch-A-Bitch) Manager and Forum Moderator

    PS. I believe Bryan knows about Wildjack's recent move. It's my understanding that that info will be updated shortly.
     
    1 person likes this.
  14. Jul 4, 2010
  15. coenie

    coenie Non-Gambler PABnonaccred

    Occupation:
    student Co-ceo YEA! Company
    Location:
    The Netherlands
    Submitted a PAB
     
  16. Jul 5, 2010
  17. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Cool beans Max....thanks. Guess I won't bug him about it after all. :p
     
  18. Jul 5, 2010
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Go for it, doesn't hurt to chip in with a reminder.
     
  20. Jul 5, 2010
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    No, not at all. The last communication I had from Wild Jack was to remind me that my account would have the balance and comps removed because it was approaching 6 months of inactivity. I ensured it remained active, so it should be down as an "active account", and surely I should have received SOMETHING to inform me of this move, since it WOULD have the effect that play at Wild Jack would no longer count towards JF promotions.

    It seems that YET AGAIN players are the last to know, but often the FIRST to be affected, by such moves. The new owners may well have introduced significant changes in the terms and conditions, but I would STILL be expecting general JF terms to apply, as well as my VIP status and "special" reduced WR BONUS terms to apply.
     
    1 person likes this.
  22. Jul 6, 2010
  23. nerv

    nerv Dormant account

    Occupation:
    parent
    Location:
    lower back of EU
    I've got this email on June 17th:

    It was a bit strange for me that one casino alone of the group change payment processor, but as I am still fairly novice to this industry I didn't know exactly what other changes could it imply. And wasn't bothered much with it anyway.
     
    1 person likes this.
  24. Jul 8, 2010
  25. coenie

    coenie Non-Gambler PABnonaccred

    Occupation:
    student Co-ceo YEA! Company
    Location:
    The Netherlands
    Sorry for my late reply, i thought it was easier to find an internetcafe in Portugal :)

    Yes, i finally recieved my 186$ into my Moneybookers account, i dont know if thats because i filled in a PAB but i am happy with the outcome.


    Thanks Wildjackcasino, and Max!


    ,Coenie
     

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