[Resolved] WildJack casino withdrawal

coenie

Non-Gambler
PABnonaccred
Hello, I recieved 15 freespins on monday the 26th of june worth 7$ and made a nice 186$ fully withdrawable amount.
So i withdrew it the same day and the support flushed it for me and i had to sent all the requested documents and they where all accepted.
But the weird thing is that my withdraw status is "processed-confiscation" and even the livesupport dont know what that means....
The livesupport said that they are going to contect the casinomanagement, but iam going on holiday this monday for 11 days and i dont know if they can confiscate my money if i dont react on time. So i think waiting 8 days or more for a microgaming casino is not really normal right?

BTW, i see that WildJack casino is no longer part of the JackpotFactory group...

Thanks,

Coen Hallie
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
What games did u play, and how much did you bet each spins / game? it could be the reason, as i think its max 20% bets, so if You were making like 2$ bets at a slot, they are in their rights to confiscate :( Or if You had a strange playing pattern... If not then You have to chase them for Your winnings, i dont think they are on the acreditted casinos list anymore?
 

Pinababy69

RIP Lisa
BTW, i see that WildJack casino is no longer part of the JackpotFactory group...
i dont think they are on the acreditted casinos list anymore?
I still see them listed here:

http://www.casinomeister.com/accredited_casinos.php

Under Microgaming/Jackpot Factory Group, last casino listed under JPF.

You should try sending a PM to their rep Coenie. Go to the IGaming Forum Rep links at the top of the forum, and scroll down until you see Jackpot Factory. Click on their profile, and make sure you send them a Private Message, as opposed to Public Message. Make sure to include your account #, etc., and ask them to look into it for you.
 

coenie

Non-Gambler
PABnonaccred
I still see them listed here:

http://www.casinomeister.com/accredited_casinos.php

Under Microgaming/Jackpot Factory Group, last casino listed under JPF.

You should try sending a PM to their rep Coenie. Go to the IGaming Forum Rep links at the top of the forum, and scroll down until you see Jackpot Factory. Click on their profile, and make sure you send them a Private Message, as opposed to Public Message. Make sure to include your account #, etc., and ask them to look into it for you.

Well i sent an email to jackpotfacotry and this was their reply:

"

Thank you for contacting The Jackpot Factory Group about your withdrawals.

Kindly note that Wild Jack Casino is no longer a part of the Jackpot Factory Group. Please use the following contact details support@wildjackcasino.com and by telephone toll-free 24 hours a day (in English only) from the following countries:
"

And i didnt chase a big win, i did bet 50 a spin cents in the beginning when i began with the 7$. I just played normal as usual hmm i contact livesupport once again now.

,Coenie
 

Pinababy69

RIP Lisa
Well i sent an email to jackpotfacotry and this was their reply:

"

Thank you for contacting The Jackpot Factory Group about your withdrawals.

Kindly note that Wild Jack Casino is no longer a part of the Jackpot Factory Group. Please use the following contact details support@wildjackcasino.com and by telephone toll-free 24 hours a day (in English only) from the following countries:
"

And i didnt chase a big win, i did bet 50 a spin cents in the beginning when i began with the 7$. I just played normal as usual hmm i contact livesupport once again now.

,Coenie
Wow, first I have heard of this. Were they bought out by someone else I wonder?

Gonna draw Bryan's attention to this on Monday, and see if he knows anything more about it.

Thanks for the info/update Coenie.

EDIT: Just took a quick look at the Jackpot Factory website, and it does only show Allslots, Alljackpot, FirstWeb and VIP Lounge now.

You do not have permission to view link Log in or register now.


Does anyone who plays at Wildjack ever receive any notification that they were no longer part of the JPF group?
 

coenie

Non-Gambler
PABnonaccred
Wow, first I have heard of this. Were they bought out by someone else I wonder?

Gonna draw Bryan's attention to this on Monday, and see if he knows anything more about it.

Thanks for the info/update Coenie.
I contacted support and they said that Nexigames is the new owner and they are moved to Malta jurisdiction. She didnt know ant other info about the company because she only did the support.

,Coenie
 

maxd

Complaints (PAB) Manager
Staff member
You might want to consider the Pitch-A-Bitch process, our member complaint service. We've had a few PABs against Wildjack recently and have successfully resolved them all.

You'll find all the info on the Pitch-A-Bitch (aka 'PAB') process here: Pitch-A-Bitch FAQ.

Please do us both a favour and read the FAQ in full before you submit a PAB. When someone does a PAB they have responsibilities too and the FAQ explains those in detail.

Regards,
Max Drayman
Player Complaints (Pitch-A-Bitch) Manager and Forum Moderator

PS. I believe Bryan knows about Wildjack's recent move. It's my understanding that that info will be updated shortly.
 

coenie

Non-Gambler
PABnonaccred
You might want to consider the Pitch-A-Bitch process, our member complaint service. We've had a few PABs against Wildjack recently and have successfully resolved them all.

You'll find all the info on the Pitch-A-Bitch (aka 'PAB') process here: Pitch-A-Bitch FAQ.

Please do us both a favour and read the FAQ in full before you submit a PAB. When someone does a PAB they have responsibilities too and the FAQ explains those in detail.

Regards,
Max Drayman
Player Complaints (Pitch-A-Bitch) Manager and Forum Moderator

PS. I believe Bryan knows about Wildjack's recent move. It's my understanding that that info will be updated shortly.
Submitted a PAB
 

Pinababy69

RIP Lisa
PS. I believe Bryan knows about Wildjack's recent move. It's my understanding that that info will be updated shortly.
Cool beans Max....thanks. Guess I won't bug him about it after all. :p
 

vinylweatherman

You type well loads
CAG
MM
Wow, first I have heard of this. Were they bought out by someone else I wonder?

Gonna draw Bryan's attention to this on Monday, and see if he knows anything more about it.

Thanks for the info/update Coenie.

EDIT: Just took a quick look at the Jackpot Factory website, and it does only show Allslots, Alljackpot, FirstWeb and VIP Lounge now.

You do not have permission to view link Log in or register now.


Does anyone who plays at Wildjack ever receive any notification that they were no longer part of the JPF group?
No, not at all. The last communication I had from Wild Jack was to remind me that my account would have the balance and comps removed because it was approaching 6 months of inactivity. I ensured it remained active, so it should be down as an "active account", and surely I should have received SOMETHING to inform me of this move, since it WOULD have the effect that play at Wild Jack would no longer count towards JF promotions.

It seems that YET AGAIN players are the last to know, but often the FIRST to be affected, by such moves. The new owners may well have introduced significant changes in the terms and conditions, but I would STILL be expecting general JF terms to apply, as well as my VIP status and "special" reduced WR BONUS terms to apply.
 

nerv

Dormant account
I've got this email on June 17th:

Licensing change at Wild Jack - important information for you.

Learn about our offers: add support@emails.wildjack.com to your address book. Learn how.
View this email online.



Account number:xxx

Information about your Wild Jack account

Hi ,

We are proud to officially announce that Wild Jack Casino's European License in Malta has arrived! Due to this licensing change taking place at Wild Jack Casino on Monday June 21st, the following updates will take place at the casino. Please be assured that this will have no effect on your service or game play, and you will continue to receive the excellent service and gaming experience you've come to expect at Wild Jack Casino.



CashCheck & PlayCheck
Your previous game play and financial history will be reset. All CashCheck and PlayCheck data will appear as usual from Monday June 21st and onwards.
Should you wish to access any data from your CashCheck and PlayCheck history, feel free to contact Wild Jack support anytime.

Loyalty System
The loyalty system will be temporarily affected during the transition. You will be able to continue earning points without interruption, however your balance may not be visible until the end of the day.

Multi-Player Tournaments
Tournaments will be temporarily unavailable until the end of the day.

If you have any questions, our customer support team is standing by 24/7 to assist you. You can email us or call toll-free anytime at 1-888-328-3619.

Best regards,


Mary Wise
Casino Manager
Wild Jack Casino
It was a bit strange for me that one casino alone of the group change payment processor, but as I am still fairly novice to this industry I didn't know exactly what other changes could it imply. And wasn't bothered much with it anyway.
 

coenie

Non-Gambler
PABnonaccred
Sorry for my late reply, i thought it was easier to find an internetcafe in Portugal :)

Yes, i finally recieved my 186$ into my Moneybookers account, i dont know if thats because i filled in a PAB but i am happy with the outcome.


Thanks Wildjackcasino, and Max!


,Coenie
 
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