- Joined
- Jan 3, 2010
- Location
- Nashua NH
I registered with a 150$ no deposit free chip on Silver Oaks.
While playing, I triggered a Random Jackpot for over 4k$ with my remaining playthrough at about 3.6k
So I say to myself, OK - lets bet 100$ a spin to resolve the remaining playthrough since it doesn't matter much anyways.
Now, the thing with the bonus coupons today is that when you beat the playthrough, the excess amount is withdrawn
to the maximum alotted. The money moves from a bonus state into a cash state.
Well, due to the lag in the transaction process and my excited spinnage, the bonus money removed itself, and my balance was 150$
as I clicked the 100$ bet spin button again.
NOOOOOO, but then, wait?!? I triggered the feature!!
Total win is approximately 9,000$!! How exciting
So I check out the transaction history and low and behold, the automatic withdrawal for the extra
bonus money did in fact happen (it was some -5,000 adjustment abouts.)
Now, my account has about 9,300 USD in it and I have submitted my faxback forms.
~ Based on the occurance of events, I should be entitled to the full amount! The question lies in the payout process ~
Confirmation email is then received regarding the documents! Request for withdrawals made and they are currently sitting in a pending status...
It continues.
1/12/2010
All requests were cancelled and the total amount removed from my account.
However, the amount for 150$ was still approved...
1/12/2010 12:51:45 PM Promo Credit Withdrawal Approved! ($9,150.00)
1/12/2010 12:51:45 PM Promo Credit Withdrawal Requested ($9,150.00)
1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:58 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:30 PM Bank Check / Draft Withdrawal Declined $650.00
1/12/2010 12:50:30 PM Bank Check / Draft Withdrawal Approved! ($150.00)
1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71)
1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71)
1/3/2010 3:55:04 PM Coupon 'NODEPOSIT150 ' redeemed $150.00
1/3/2010 3:55:04 PM Coupon 'NODEPOSIT150' requested
Chat log continues as followed:
A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
Thank you for using our LiveChat Service. This is 'Amanda'. How can I help you?
Amanda: Hello, Welcome to Silver Oak Casino!
Brandon Germain: hello Amanda,
Brandon Germain: a recent cashout request was declined and the amount was removed
Brandon Germain: can you provide information regarding this?
Brandon Germain: hello?
Amanda: im here
Amanda: sorry
Amanda: may i have the username please?
Brandon Germain: bgermain
Brandon Germain: I would like some understanding and explanation regarding the current status of my account
Brandon Germain: Basically, here is my end of the story:
Brandon Germain: If you can see the no deposit coupon was redeemed and played, the playthrough had completed and the excess funds removed
Brandon Germain: 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71) 1/3/2010 3:55:04 PM Coupon 'NODEPOSIT150 ' redeemed $150.00
Brandon Germain: At this point, I have cleared the playthrough and the amount was awarded as cash credit (no longer in a bonus status)
Brandon Germain: I continue to play and was very lucky to have won what I did.
Brandon Germain: I can understand if the excess was removed before playthrough was completed as the maximum coupon yield was 150$. However at the point the excess funds were removed, the coupon had resolved.
Amanda: One more moment. I apologize for the wait.
Please wait while I transfer the chat to 'Danny'.
Thank you for using our LiveChat Service. This is 'Danny'. How can I help you?
Brandon Germain: Hey Danny
Danny: hello
Brandon Germain: has the previous transcript been transferred to you?
Brandon Germain: I was forwarded by Amanda.
Danny: allow me to catch up with the chat
Danny: be right with you
Brandon Germain: excellent.
Brandon Germain: take your time please
Danny: you have ($150.00) approved today
Danny: in about 7 business days it will be sent out
Danny: that is the max cash out on the free chip
Brandon Germain: I understand that, isn't that what this transaction represents though?
Brandon Germain: 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71)
Brandon Germain: the coupon itself was reduced to 150, and the balance was transferred from bonus into cash.
Brandon Germain: it was at that point I continued to play and was very lucky enough to continue my winnings.
Danny: yes Coupon Reversal It means that the playthrough amount is completed, leaving you with the cash able amount from the free chip you used.
Danny: which is $150 we denied and kept every single penny
Danny: and we only send you $150
Danny: Is there anything else that I can help you with?
Brandon Germain: right I understand that
Brandon Germain: so I was left with the cashable amount - please do not misunderstand
Brandon Germain: I'm simply trying to understand
Brandon Germain: there's also the other transaction after that coupon reversal
Brandon Germain: 1/12/2010 12:51:45 PM Promo Credit Withdrawal Approved! ($9,150.00) 1/12/2010 12:51:45 PM Promo Credit Withdrawal Requested ($9,150.00)
Brandon Germain: this happened after the coupon reversal, after playing with the remaining cashable portion
Danny: yes that's right all happen as it should
Danny: your just making more complicated
Danny: forget everything and only focus on $150
Danny: understood ?
Brandon Germain: I do understand - so what you are saying is that, after coupon reversal happens, the amount leftover can only be withdrawn and cannot be played with?
Danny: yes
Danny: 10 business days from the 12th your $150 should be sent out
Danny: any other questions ?
Danny: Have fun and good luck!
Chat session has ended. This may have been a technical error.
*** I am typing at this point - less than 10 seconds to respond ***
While playing, I triggered a Random Jackpot for over 4k$ with my remaining playthrough at about 3.6k
So I say to myself, OK - lets bet 100$ a spin to resolve the remaining playthrough since it doesn't matter much anyways.
Now, the thing with the bonus coupons today is that when you beat the playthrough, the excess amount is withdrawn
to the maximum alotted. The money moves from a bonus state into a cash state.
Well, due to the lag in the transaction process and my excited spinnage, the bonus money removed itself, and my balance was 150$
as I clicked the 100$ bet spin button again.
NOOOOOO, but then, wait?!? I triggered the feature!!
Total win is approximately 9,000$!! How exciting
So I check out the transaction history and low and behold, the automatic withdrawal for the extra
bonus money did in fact happen (it was some -5,000 adjustment abouts.)
Now, my account has about 9,300 USD in it and I have submitted my faxback forms.
~ Based on the occurance of events, I should be entitled to the full amount! The question lies in the payout process ~
Confirmation email is then received regarding the documents! Request for withdrawals made and they are currently sitting in a pending status...
It continues.
1/12/2010
All requests were cancelled and the total amount removed from my account.
However, the amount for 150$ was still approved...
1/12/2010 12:51:45 PM Promo Credit Withdrawal Approved! ($9,150.00)
1/12/2010 12:51:45 PM Promo Credit Withdrawal Requested ($9,150.00)
1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:58 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:30 PM Bank Check / Draft Withdrawal Declined $650.00
1/12/2010 12:50:30 PM Bank Check / Draft Withdrawal Approved! ($150.00)
1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71)
1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71)
1/3/2010 3:55:04 PM Coupon 'NODEPOSIT150 ' redeemed $150.00
1/3/2010 3:55:04 PM Coupon 'NODEPOSIT150' requested
Chat log continues as followed:
A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
Thank you for using our LiveChat Service. This is 'Amanda'. How can I help you?
Amanda: Hello, Welcome to Silver Oak Casino!
Brandon Germain: hello Amanda,
Brandon Germain: a recent cashout request was declined and the amount was removed
Brandon Germain: can you provide information regarding this?
Brandon Germain: hello?
Amanda: im here
Amanda: sorry
Amanda: may i have the username please?
Brandon Germain: bgermain
Brandon Germain: I would like some understanding and explanation regarding the current status of my account
Brandon Germain: Basically, here is my end of the story:
Brandon Germain: If you can see the no deposit coupon was redeemed and played, the playthrough had completed and the excess funds removed
Brandon Germain: 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71) 1/3/2010 3:55:04 PM Coupon 'NODEPOSIT150 ' redeemed $150.00
Brandon Germain: At this point, I have cleared the playthrough and the amount was awarded as cash credit (no longer in a bonus status)
Brandon Germain: I continue to play and was very lucky to have won what I did.
Brandon Germain: I can understand if the excess was removed before playthrough was completed as the maximum coupon yield was 150$. However at the point the excess funds were removed, the coupon had resolved.
Amanda: One more moment. I apologize for the wait.
Please wait while I transfer the chat to 'Danny'.
Thank you for using our LiveChat Service. This is 'Danny'. How can I help you?
Brandon Germain: Hey Danny
Danny: hello
Brandon Germain: has the previous transcript been transferred to you?
Brandon Germain: I was forwarded by Amanda.
Danny: allow me to catch up with the chat
Danny: be right with you
Brandon Germain: excellent.
Brandon Germain: take your time please
Danny: you have ($150.00) approved today
Danny: in about 7 business days it will be sent out
Danny: that is the max cash out on the free chip
Brandon Germain: I understand that, isn't that what this transaction represents though?
Brandon Germain: 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71)
Brandon Germain: the coupon itself was reduced to 150, and the balance was transferred from bonus into cash.
Brandon Germain: it was at that point I continued to play and was very lucky enough to continue my winnings.
Danny: yes Coupon Reversal It means that the playthrough amount is completed, leaving you with the cash able amount from the free chip you used.
Danny: which is $150 we denied and kept every single penny
Danny: and we only send you $150
Danny: Is there anything else that I can help you with?
Brandon Germain: right I understand that
Brandon Germain: so I was left with the cashable amount - please do not misunderstand
Brandon Germain: I'm simply trying to understand
Brandon Germain: there's also the other transaction after that coupon reversal
Brandon Germain: 1/12/2010 12:51:45 PM Promo Credit Withdrawal Approved! ($9,150.00) 1/12/2010 12:51:45 PM Promo Credit Withdrawal Requested ($9,150.00)
Brandon Germain: this happened after the coupon reversal, after playing with the remaining cashable portion
Danny: yes that's right all happen as it should
Danny: your just making more complicated
Danny: forget everything and only focus on $150
Danny: understood ?
Brandon Germain: I do understand - so what you are saying is that, after coupon reversal happens, the amount leftover can only be withdrawn and cannot be played with?
Danny: yes
Danny: 10 business days from the 12th your $150 should be sent out
Danny: any other questions ?
Danny: Have fun and good luck!
Chat session has ended. This may have been a technical error.
*** I am typing at this point - less than 10 seconds to respond ***