Fair go casino payout declined

Michael Byrne

Newbie member
PABnononaccred
Joined
Feb 7, 2018
Location
United Kingdom
Can anyone help.

After signing up with Fair Go Casino I had a good streak and completed my 30 x wagering plus more. I went through the whole process of verifying my account where they requested copies of my photo ID, bank statement, copy of my credit card front and back, and my passport. I reluctantly completed this and received an email confIrming everything was verified.

I was now able to submit my withdrawal request which I had 4 Neteller request 3 x $2500 and 1 x $450. Totalling $7950. After 3 days I ended up emailing the support team providing them with my account I'D and secure ID as I had still heard nothing. I have woke this morning to all 4 transactions being declined and no notification apart from a noreply email which state only "exceeds max bet rule" I have emailed them and tried the live chat and even called however no response.
After finally tracking down the terms and conditional for the casino I can see it has a max bet rule on all bonuses. During my playthrough the max bet in the games were all capped and I couldnt bet any higher than what the game would allow. I'm really frustrated and really do not know what I can do or where to go as they have now credit my online account with $20 which I find offensive. There is a lack of communication as they haven't attempted to contact me to explain or even justify there actions. $7950 is a lot of money to have just taken away with out justifiable cause. I believe I have met the T and C's as I have kept to the max bet as stated and allowed by the game played. This is my first issue I have had with an online casino and it's actually put off from using them again.

Any help or direction on what I have to do is much appreciated.

Thanks
 
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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Why were you reluctant to send your ID over :confused:

Anyway, did you bet over $10, as the terms and conditions are easy to find and the max bet size isn't hidden, if you did then I don't think you are going to get anywhere with this :(
 

Michael Byrne

Newbie member
PABnononaccred
Joined
Feb 7, 2018
Location
United Kingdom
I wasn't reluctant to send my ID. I didn't want to send the front and back copy of my card. Ive never been asked to do that as part of a verification. The max bet I could do was $6.50 some games only $5 so I played the max bet allowed stated by each game. I could bet any higher.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I wasn't reluctant to send my ID. I didn't want to send the front and back copy of my card. Ive never been asked to do that as part of a verification. The max bet I could do was $6.50 some games only $5 so I played the max bet allowed stated by each game. I could bet any higher.

Are you in the UK as I don't think they have a UK license do they?
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
well that says it all
I would push them for more detail on what bets went over the limit, but tbh, no uk license, if you don't get them to change their mind theres nothing you can do. You can submit a PAB on here which might help you.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Can anyone help.

After signing up with Fair Go Casino I had a good streak and completed my 30 x wagering plus more....
I know they take UK - but I was always told this group don't give ANY bonuses to UK players - so the above has me confused... :confused:

Anyway - PAB under way now - so all will be revealed by Max :thumbsup:

KK
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
This what happens when you go 'outside license' and play at sites that are taking untaxed and unlicensed deposits from blocked jurisdictions. Effectively you have the same rights as somebody who's signed up at an Affpower/Alpha Interactive scam site such as TimesSquare or 6black etc.

There ARE some sites in the 'grey market' that will act honourably as no doubt KK will advise you of, but the majority are to be avoided.

So assuming the matter is a genuine alleged breach of terms as opposed to the casino being recalcitrant per se when it comes to paying winners, the PAB will reveal.

Hope you get paid if within the terms. :thumbsup:
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Fair Go casino is part of the Deck Media group - and are actually pretty good casinos. I thought there was a rep here - I'm sure someone will spot this thread.

Fair Go was in the Grey Zone section, but they have been removed since they are primarily targeting the Australian market - which is a no-go here. It was made clear to me that the Australian market is strictly off limits unless one has a license in Australia. Thus *poof* went their review.

Good luck with your complaint - PAB here is your best option.
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
Can anyone help.

After signing up with Fair Go Casino I had a good streak and completed my 30 x wagering plus more. I went through the whole process of verifying my account where they requested copies of my photo ID, bank statement, copy of my credit card front and back, and my passport. I reluctantly completed this and received an email confIrming everything was verified.

I was now able to submit my withdrawal request which I had 4 Neteller request 3 x $2500 and 1 x $450. Totalling $7950. After 3 days I ended up emailing the support team providing them with my account I'D and secure ID as I had still heard nothing. I have woke this morning to all 4 transactions being declined and no notification apart from a noreply email which state only "exceeds max bet rule" I have emailed them and tried the live chat and even called however no response.
After finally tracking down the terms and conditional for the casino I can see it has a max bet rule on all bonuses. During my playthrough the max bet in the games were all capped and I couldnt bet any higher than what the game would allow. I'm really frustrated and really do not know what I can do or where to go as they have now credit my online account with $20 which I find offensive. There is a lack of communication as they haven't attempted to contact me to explain or even justify there actions. $7950 is a lot of money to have just taken away with out justifiable cause. I believe I have met the T and C's as I have kept to the max bet as stated and allowed by the game played. This is my first issue I have had with an online casino and it's actually put off from using them again.

Any help or direction on what I have to do is much appreciated.

Thanks

Hi Michael Byrne

As Max mentioned what happened was that during wagering requirements you made bets above the maximum bet rule, which violated our terms and conditions. Because of this the withdrawal was declined. The casino has sent you emails with game reports, showing you the exact bets and details about your game history.

Best,

Ms. Sloto
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Hi Michael Byrne

As Max mentioned what happened was that during wagering requirements you made bets above the maximum bet rule, which violated our terms and conditions. Because of this the withdrawal was declined. The casino has sent you emails with game reports, showing you the exact bets and details about your game history.

Best,

Ms. Sloto

Will you be refunding all UK players all their losses as you don't have a UK license, or does breaking the rules only bother you when its a player?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
As far as I know, they are not. We have them listed as UK restricted. But I will check into this.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
As far as I know, they are not. We have them listed as UK restricted. But I will check into this.

I went through the registration last night and it had UK as country option in the drop down list, and accepted all the details up to that point no problem. I did try live chat to ask directly, but after 3 attempts, waiting over 30 minutes for an operator each time, I gave up :(
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I went through the registration last night and it had UK as country option in the drop down list, and accepted all the details up to that point no problem. I did try live chat to ask directly, but after 3 attempts, waiting over 30 minutes for an operator each time, I gave up :(
Noted.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Any update on this yet, notice the rep hasn't bothered replying to my question about refunding his illegally gained uk customers.
 

aussiegav

Registered
Joined
Nov 13, 2018
Location
Australia
Can anyone help.

After signing up with Fair Go Casino I had a good streak and completed my 30 x wagering plus more. I went through the whole process of verifying my account where they requested copies of my photo ID, bank statement, copy of my credit card front and back, and my passport. I reluctantly completed this and received an email confIrming everything was verified.

I was now able to submit my withdrawal request which I had 4 Neteller request 3 x $2500 and 1 x $450. Totalling $7950. After 3 days I ended up emailing the support team providing them with my account I'D and secure ID as I had still heard nothing. I have woke this morning to all 4 transactions being declined and no notification apart from a noreply email which state only "exceeds max bet rule" I have emailed them and tried the live chat and even called however no response.
After finally tracking down the terms and conditional for the casino I can see it has a max bet rule on all bonuses. During my playthrough the max bet in the games were all capped and I couldnt bet any higher than what the game would allow. I'm really frustrated and really do not know what I can do or where to go as they have now credit my online account with $20 which I find offensive. There is a lack of communication as they haven't attempted to contact me to explain or even justify there actions. $7950 is a lot of money to have just taken away with out justifiable cause. I believe I have met the T and C's as I have kept to the max bet as stated and allowed by the game played. This is my first issue I have had with an online casino and it's actually put off from using them again.

Any help or direction on what I have to do is much appreciated.

Thanks
Mate, same crap happened to me. It is BS. I don't care if there is a rule hidden somewhere saying that you can't bet over $10. Their systems should prevent you from doing it. Sometimes you play that quickly that you accidently hit the max bet button right next to the spin button and it doesn't even ask you to confirm a $50 bet, it just takes it. This scammy casino relies on people not reading the rules and making click mistakes. Avoid them like the plague as they are not even an Australian company (their business might be registered here but they are a foreign company). Two Up, also not an Australian Company doesn't have the BS $10 limit rule even though they use the same RealGaming software. Play there instead and tell fair go to well and truly FO.
 
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