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Fair go casino payout declined

Discussion in 'Casino Complaints - Bonus Issues' started by Michael Byrne, Feb 7, 2018.

    Feb 7, 2018
  1. Michael Byrne

    Michael Byrne Newbie member PABnononaccred

    Occupation:
    International property sales negotiator
    Location:
    United Kingdom
    Can anyone help.

    After signing up with Fair Go Casino I had a good streak and completed my 30 x wagering plus more. I went through the whole process of verifying my account where they requested copies of my photo ID, bank statement, copy of my credit card front and back, and my passport. I reluctantly completed this and received an email confIrming everything was verified.

    I was now able to submit my withdrawal request which I had 4 Neteller request 3 x $2500 and 1 x $450. Totalling $7950. After 3 days I ended up emailing the support team providing them with my account I'D and secure ID as I had still heard nothing. I have woke this morning to all 4 transactions being declined and no notification apart from a noreply email which state only "exceeds max bet rule" I have emailed them and tried the live chat and even called however no response.
    After finally tracking down the terms and conditional for the casino I can see it has a max bet rule on all bonuses. During my playthrough the max bet in the games were all capped and I couldnt bet any higher than what the game would allow. I'm really frustrated and really do not know what I can do or where to go as they have now credit my online account with $20 which I find offensive. There is a lack of communication as they haven't attempted to contact me to explain or even justify there actions. $7950 is a lot of money to have just taken away with out justifiable cause. I believe I have met the T and C's as I have kept to the max bet as stated and allowed by the game played. This is my first issue I have had with an online casino and it's actually put off from using them again.

    Any help or direction on what I have to do is much appreciated.

    Thanks
     
  2. Feb 7, 2018
  3. illu88

    illu88 Experienced Member webby MM webmeister

    Location:
    Aachen / Germany
    Betreels Casino likes this.
  4. Feb 7, 2018
  5. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Why were you reluctant to send your ID over :confused:

    Anyway, did you bet over $10, as the terms and conditions are easy to find and the max bet size isn't hidden, if you did then I don't think you are going to get anywhere with this :(
     
    maxd likes this.
  6. Feb 7, 2018
  7. Michael Byrne

    Michael Byrne Newbie member PABnononaccred

    Occupation:
    International property sales negotiator
    Location:
    United Kingdom
    I wasn't reluctant to send my ID. I didn't want to send the front and back copy of my card. Ive never been asked to do that as part of a verification. The max bet I could do was $6.50 some games only $5 so I played the max bet allowed stated by each game. I could bet any higher.
     
  8. Feb 7, 2018
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Are you in the UK as I don't think they have a UK license do they?
     
  10. Feb 7, 2018
  11. Michael Byrne

    Michael Byrne Newbie member PABnononaccred

    Occupation:
    International property sales negotiator
    Location:
    United Kingdom
    Yeah I am. It said UK accepted.
     
  12. Feb 7, 2018
  13. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    well that says it all
    I would push them for more detail on what bets went over the limit, but tbh, no uk license, if you don't get them to change their mind theres nothing you can do. You can submit a PAB on here which might help you.
     
    illu88 likes this.
  14. Feb 7, 2018
  15. Michael Byrne

    Michael Byrne Newbie member PABnononaccred

    Occupation:
    International property sales negotiator
    Location:
    United Kingdom
    ThankS for the advice I appreciate it. Ibe just submitted a PAB now
     
  16. Feb 7, 2018
  17. greylady

    greylady I bite you know :-)

    Occupation:
    Little Minx :-)
    Location:
    Scotland
    Well don't go posting any more detail on the forum or you might just find yourself on the end of Max's wrath :D
     
  18. Feb 14, 2018
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    PAB in progress.
     
  20. Feb 14, 2018
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I know they take UK - but I was always told this group don't give ANY bonuses to UK players - so the above has me confused... :confused:

    Anyway - PAB under way now - so all will be revealed by Max :thumbsup:

    KK
     
  22. Feb 14, 2018
  23. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    This what happens when you go 'outside license' and play at sites that are taking untaxed and unlicensed deposits from blocked jurisdictions. Effectively you have the same rights as somebody who's signed up at an Affpower/Alpha Interactive scam site such as TimesSquare or 6black etc.

    There ARE some sites in the 'grey market' that will act honourably as no doubt KK will advise you of, but the majority are to be avoided.

    So assuming the matter is a genuine alleged breach of terms as opposed to the casino being recalcitrant per se when it comes to paying winners, the PAB will reveal.

    Hope you get paid if within the terms. :thumbsup:
     
    Betreels Casino likes this.
  24. Feb 14, 2018
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Fair Go casino is part of the Deck Media group - and are actually pretty good casinos. I thought there was a rep here - I'm sure someone will spot this thread.

    Fair Go was in the Grey Zone section, but they have been removed since they are primarily targeting the Australian market - which is a no-go here. It was made clear to me that the Australian market is strictly off limits unless one has a license in Australia. Thus *poof* went their review.

    Good luck with your complaint - PAB here is your best option.
     
  26. Mar 14, 2018
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I had questions for the OP which he hasn't answered. This stalled the PAB. OP hasn't been on-site for several weeks so ...?
     
  28. Mar 14, 2018
  29. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    The casino has shown that the player violated the "max bet" rule many times prior to completing the bonus WR. That's "case closed" as far as I'm concerned.
     
    KasinoKing likes this.
  30. Mar 14, 2018
  31. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    Hi Michael Byrne

    As Max mentioned what happened was that during wagering requirements you made bets above the maximum bet rule, which violated our terms and conditions. Because of this the withdrawal was declined. The casino has sent you emails with game reports, showing you the exact bets and details about your game history.

    Best,

    Ms. Sloto
     
  32. Mar 14, 2018
  33. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Will you be refunding all UK players all their losses as you don't have a UK license, or does breaking the rules only bother you when its a player?
     
    greylady, Mouche12, rena35 and 2 others like this.
  34. Mar 15, 2018
  35. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    I don't live in the UK but wasn't it mentioned the UK can't use bonuses?
     
  36. Mar 15, 2018
  37. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Mouche12 likes this.
  38. Mar 15, 2018
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    As far as I know, they are not. We have them listed as UK restricted. But I will check into this.
     

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