- Joined
- May 8, 2018
- Location
- south east england
So on all accounts normally a very good casino, maybe it's the effect of the weekend and different staff or the new ukgc rules causing confusion...
So on all accounts normally a very good casino, maybe it's the effect of the weekend and different staff or the new ukgc rules causing confusion...
Here is my driving Licence and letter I obv didnt blur anything out to them but just to be on safe side on hereIt seems (to me) theyre really being quite difficult here and likely to run off other players, if not make it outright impossible.
Unless your license happens to be expired or isnt showing edges, I cant see why it isnt an acceptable piece of ID
Proof of address I understand but they'd also need to be reasonable here; many people don't have utilities in their names and many people don't use paper copies but online prints (like bank - though your branch can supply this)
Colour copies? Uh - what if your passport is a black and white photo?
Since I'm not privvy to your acct obviously I can't say the docs submitted don't meet standards, but I hope you get it resolved.
unreal how CS dont seem to be bothered in spending 5 minutes sitting down and explaining this DL issue to you in a more personalised way,like a human being who, if gave 2 shits about their job, would surely have done by now.
glad i dont play there anymore after seeing this repetative robotic response.
cant you go to the bank and get months statement printed out there.
though it will say what branch and date its printed at on the front anyway, maybe try and find a young lady at the counter and your young self can try smooth talking her into also stamping it 2 or 3 thousand times with the banks official location/date stamp, just to be on the safe side.
as for the DL, i assume the back picture is also just as clear with all 4 sides visable? front ceartinly looks no different from the one that gets me verified everywhere i play.
Just found this on there sitethat's as clear as a bell; every digit sharp and all 4 edges, even what appears to be (if its like ours) a holographic stamp on the front in the first image
im not from your region, but i gather others are
if that's the issue, seems ridiculous- be like, saying, sorry, youve an M not a G license*Maybe because it's a provisional licence they think it's not the same proof of ID their list doesn't say provisional so they think they can't accept it kind of thing, sounds mad I know but the casino staff seem scared to use common sense now with regards to kyc, the ukgc has given them a green light and instruction to go overboard....
If that was the case it would be stupid but its not just ID issue they ask for all 3 over and over again when i sent in NEW proofMaybe because it's a provisional licence they think it's not the same proof of ID their list doesn't say provisional so they think they can't accept it kind of thing, sounds mad I know but the casino staff seem scared to use common sense now with regards to kyc, the ukgc has given them a green light and instruction to go overboard....
They not been on for a week so hope they be on soon xIdentification document
This can be a photo of your passport, driving license, or national ID card...
i see that above
Bank statement
In some cases, we request proof of the bank account used for deposits or withdrawals on redbet.
The easiest way for you to provide a bank statement is to log in to your online banking and take a screenshot where we can see your bank account number, your name and the bank’s logo in one picture. We also need to see that you are logged in your account...
I'm gathering you sent this?
Proof of address
Proof of address is a document that proves you live on the same address that you registered on your player account. This can be a bill, official bank statement or letter from the government..
if you have the above, that seems to cover the three by their standards, unless I'm missing something
If those are the three requests and you've sent them, I dunno
are you in contact with the rep for clarification?
https://www.casinomeister.com/forums/members/mr-green-redbet_customer-supportrep.48399/
@Mr Green-Redbet_Customer supportRep
If that was the case it would be stupid but its not just ID issue they ask for all 3 over and over again when i sent in NEW proof
Thank you for supplying us with the received documentation. Your account validation is almost complete.
We simply require additional documentation or, one or all of the supplied documents are invalid.
Has anyone flagged the casino rep on this?
1 week and 1 month they been inactive forHas anyone flagged the casino rep on this?
No - not really. Their rep was active here yesterday.1 week and 1 month they been inactive for