I would say the passport is definitely the best most reliable form of ID for these matters, I could not see any casino turning down a verification if the person is providing a passport, it cannot be argued with and I agree fully it is always better to be prepared. Is it now the law that every player must be verified before depositing or is that just what some casinos are requesting?
certainly good idea, but I can see though, as far as utilities, for some being an issue, especially renters where they share a space and none of the utilities come in their name, or where utilities are included in rental (this applies to my last 2 places, inluding my current house) or in spouses' names for that matter
hey, that's a whopping $70 for us; them's a week of groceriesI would flip them the bird and close my account. $40 dollars isn't worth the stress or aggravation, and we all know now to stay away from them. Pick your battles
are they independent or part of a group? maybe if they have a sister site,have you joined that using your other email and they might have one group of staff dealing with these issues for both sites and thats what caused the mix up? I mean how could they possibly email you without knowing your email!!?? Thats crazy! Going by what you have stated they are either completely inept or giving you the run a round and neither is acceptable IMO.
Great points,I agree with you! I think in this day and age a mobile/cell phone bill should be acceptable as a utility. If it is not then the industry shoot themselves in the foot and alienate younger players, say 18-25 year old people. These age group are the least likely to have any utilities in their name that are connected to their address, a lot of people in this age bracket still live at home so the bills will be in their parents/guardians names. Not only that but far fewer homes in general have landline phones as a utility now as the majority of people find it unnecessary to have two phones and obviously they opt for mobiles that can be used anywhere. I think the verification before deposit is the way forward, there is nothing as frustrating as having a win on the slots only to face the week or fortnight long verification process. In my experience some casinos have used this as a way to drag out payments and there are some casinos that will leave the withdrawal available for a rollback and this in itself is a major gripe of mine. I think that it should be a law that all withdrawals are locked if the casino holds a UKGC licence. Lets face it wins are rare, its the nature of the beast, so when a player gets a win and decides they want to cashout then once they hit that withdraw button that should be their winnings locked. The casinos should be allowed 24 hours to process the transaction (a furthur 12 hours if there are extenuating circumstances) and the payment should be released directly after that. If the player wants to play again then re deposit. I have personally fallen into the rollback trap a few times and have regretted it every time. I have never had a second win after rolling back the first one which just shows how lucky i was to get that win in the first place!! Unfortunately many people get it into their heads that they can continue winning but that is simply not the reality, when we play games where the odds are against us long term then eventually we have to lose,yes there will be a few lucky exceptions but the vast majority of rolled back wins will be lost back to the casino and I feel that is wrong and needs to be addressed immediately, for the casinos that already provide withdrawal locks, I salute you! Rant complete!!
Try to be patient even though it is very tough. sometimes the harder you try the more the casino will ignore you. You are in the right place here to get your problem heard and addressed and I would advise trying to keep your cool, dont be rude or use foul language when you are emailing them, that is a recipe for disaster and gives the casino a reason to block you which will just make getting your payment even harder. I hope you get your money sorted soon!
Thanks would phone them but its in Malta also regardless of this issue Can I not just ask for my deposit back cause would be easier getting that then my withdrawl lol
They couldn't organise a piss up in a brewery let alone something that simple.
I will try that thanks x
I did send EU polling card which I can see why it be an issue but then I sent a hospital appointment letter which they said would be accepted but they still rejected
