ATTN: Casino Rep REDBET messing me around with verification

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Any casino which is accredited should be stripped of it if there reps do not login in for X amount of time.
A way to help is to enter info/experiences in the casino data threads @Casinomeister keeps putting on the board; he's forever asking for feeedback from members :)
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
SO IT
CONTINUES !!!!

Sebastian (redbet)

17 May, 08:42 CEST

Dear Jamie,

As a reputable and licensed casino, redbet is asking you to verify your account for security reasons. Once the verification is complete, we will gladly process any future withdrawal.

Worry not, this process won’t take long. In order to verify your redbet account we kindly ask you to provide us with the required documents listed below:


Photo Holding ID/Passport/Driving license

· A photo of you holding your ID document next to your face. Please make sure all corners of the identification document are visible and all details are clear.



Bank Account

· 1. This must be an official bank statement verifying that you are the account holder of bank account 4468.


2. Check if you have the full card number visible, if that's the case you must ensure that only the first 6 and last 4 digits are visible e.g. 123456******1234.





Please ensure that your documents are original colour copies and clear with all four corners visible and all relevant details showing.

The sources we approve are photos taken with digital cameras as well as digital scans. All the info and credentials presented to us are treated confidentially.

Many thanks for your cooperation!

Kind regards,

Sebastian


 

mack341

Meister Member
Joined
May 8, 2018
Location
south east england
SO IT
CONTINUES !!!!

Sebastian (redbet)

17 May, 08:42 CEST

Dear Jamie,

As a reputable and licensed casino, redbet is asking you to verify your account for security reasons. Once the verification is complete, we will gladly process any future withdrawal.

Worry not, this process won’t take long. In order to verify your redbet account we kindly ask you to provide us with the required documents listed below:


Photo Holding ID/Passport/Driving license

· A photo of you holding your ID document next to your face. Please make sure all corners of the identification document are visible and all details are clear.



Bank Account

· 1. This must be an official bank statement verifying that you are the account holder of bank account 4468.


2. Check if you have the full card number visible, if that's the case you must ensure that only the first 6 and last 4 digits are visible e.g. 123456******1234.





Please ensure that your documents are original colour copies and clear with all four corners visible and all relevant details showing.

The sources we approve are photos taken with digital cameras as well as digital scans. All the info and credentials presented to us are treated confidentially.

Many thanks for your cooperation!

Kind regards,

Sebastian


blimey hercules was only ordered to carry out twelve labours, when will this end, why a selfie now after all this time? Still maybe you are making a bit of progress, but it seems OTT for a £40 withdrawal.
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
blimey hercules was only ordered to carry out twelve labours, when will this end, why a selfie now after all this time? Still maybe you are making a bit of progress, but it seems OTT for a £40 withdrawal.
I can live with a selfie but its the bank statment thing over and over AGAIN Ive sent them 4 now and they never had an issue before

But metalcasino who verified me last year same time as redbet just proceed £400 withdrawl in minutes of me Requesting it

There reps are never online so so bad
 

slotter999

Dormant account
Joined
Oct 22, 2013
Location
UK
@ESCJAMIE I can't believe the aggro you are going through for such a small amount of money.

I guess there is a principle in all this but even so....all this for £40.

I wonder how long it will take for the UKGC to mandate some sort of independent 3rd party to take responsibility for undertaking KYC checks? The sheer amount of these types of issues demonstrates to me that the casinos are either a.) Purposely using these tactics to delay payment or b.) Incompetent. Most likely a combination of both.
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
@ESCJAMIE I can't believe the aggro you are going through for such a small amount of money.

I guess there is a principle in all this but even so....all this for £40.

I wonder how long it will take for the UKGC to mandate some sort of independent 3rd party to take responsibility for undertaking KYC checks? The sheer amount of these types of issues demonstrates to me that the casinos are either a.) Purposely using these tactics to delay payment or b.) Incompetent. Most likely a combination of both.
Its disgusting There is nothing more I can send regarding proof of my bank !!
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Have you alerted Bryan that the Rep has not responded to you ? Did you PM rep too?
No and Nope I didnt DM as they not been on for 9 days and another one 1 month and bryan said he did I will do it now
 

Mr Green-Redbet_Customer supportRep

Senior Affiliate manager
Joined
Nov 12, 2012
Location
Malta
Hi there Jamie.

I see that you have been in touch with Bryan here, who has passed this on to me and I see you are going through quite a long process here, I have sent you a personal message on here to help get this sorted for you with apologies and I will look into this personally, to see what exactly is causing the delay and what we can do to complete this process for you without any further delays.

Thanks and kind regards

Charlie
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Hi there Jamie.

I see that you have been in touch with Bryan here, who has passed this on to me and I see you are going through quite a long process here, I have sent you a personal message on here to help get this sorted for you with apologies and I will look into this personally, to see what exactly is causing the delay and what we can do to complete this process for you without any further delays.

Thanks and kind regards

Charlie


Hi Charlie


Just replied to PM


Thanks for getting back to me :D
 

xexe

Dormant Account
Joined
Dec 16, 2018
Location
Sweden
@ESCJAMIE I can't believe the aggro you are going through for such a small amount of money.

I guess there is a principle in all this but even so....all this for £40.

I wonder how long it will take for the UKGC to mandate some sort of independent 3rd party to take responsibility for undertaking KYC checks? The sheer amount of these types of issues demonstrates to me that the casinos are either a.) Purposely using these tactics to delay payment or b.) Incompetent. Most likely a combination of both.
They should get electronic finger print IDs like we have in Sweden. Since 1st of January, I've never have go to through any sort of verification/delayed withdraw what so ever, because I'm the only one who has my finger print. Unless somebody cut off my finger, they can't possibly even log in to any of my gambling accounts/create an account in my name.
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
They should get electronic finger print IDs like we have in Sweden. Since 1st of January, I've never have go to through any sort of verification/delayed withdraw what so ever, because I'm the only one who has my finger print. Unless somebody cut off my finger, they can't possibly even log in to any of my gambling accounts/create an account in my name.

Hmmm thinks of ways to remove xexes finger :eek::eek2::p:)
 

goatwack

We call him....Humperdoo
CAG
Joined
Aug 29, 2012
Location
Londonia
I suppose that's the 3rd best thing to ever come out of Sweden, after ABBA & IKEA
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Charlie (redbet)

17 May, 17:06 CEST

Dear Jamie,

It is Charlie again, I hope this email finds you well.

I first wish to thank you for all your cooperation so far and for sending the last requested documents from my last email.

I am happy to inform that from the following those last steps, your account is now verified and your withdrawal has now been approved.
Please allow the 1-5 bank days for this to be processed back to you, however from our side it is now approved on it's way to you. So congrats for this.

It was my pleasure to help with this and glad we could come together to solve this.

Please do reach out if you need any further assistance, we are always here and happy to help.

Kindest regards and enjoy your weekend!

Charlie
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Hi again Jamie.

I have reached out to your personally again for update and good news going forward.

Thanks again for all your cooperation and patience.

Wishing you a good weekend!

Thanks mate !

Only took a rep to spell out clearly the issues haha top bloke x
 

Oscar Arnhem

Senior Member
Joined
Jan 15, 2017
Location
arnhem
Charlie (redbet)

17 May, 17:06 CEST

Dear Jamie,

It is Charlie again, I hope this email finds you well.

I first wish to thank you for all your cooperation so far and for sending the last requested documents from my last email.

I am happy to inform that from the following those last steps, your account is now verified and your withdrawal has now been approved.
Please allow the 1-5 bank days for this to be processed back to you, however from our side it is now approved on it's way to you. So congrats for this.

It was my pleasure to help with this and glad we could come together to solve this.

Please do reach out if you need any further assistance, we are always here and happy to help.

Kindest regards and enjoy your weekend!

Charlie


No complimentary bonus???
 

Kico

Dormant Account
Joined
Feb 18, 2019
Location
london
I been with them years depo and withdraw all the time no issue, since this new law came in they asked for ID i sent them bank statement driving licencee and proof of adress then got an email

Dear Jamie,

I hope this email finds you well.

Thank you for sending us the required documents.

We are glad to inform you that your account has now been verified successfully and your account is now reopened!

You should be able to login as normal now with your credentials, however if you have forgotten any details, please use the 'Forgotten Password' feature.

Should you have any questions, please do not hesitate to contact us.

Kind regards,
Allyssa


My £40 withdrawls still pending so went in live chat I got told I need to send another form of each of the below again
We need: Another form of ID, Proof of Address and BS**4468

What I sent them is what I send every casino without Issue how is a driving licence proof of id and a bank statement not enough for them ?

So annoying not sure what to do now do they have a rep ?
Hi Jamie,
have you resolved the issue with Redbet or do you still require assistance?
 
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