Mr Q not paying out ?

[laurenmandela]

So I signed up to mr q and deposited £20 no checks needed & they didn’t ask me for anything and then I won big on one of the slot games around £4000 so I went to withdraw it then 48 hours later they asked me for my ID and proof of address which I thought was normal so I sent it straight away then 24 hours after that I received the email that I have attached asking me why third parties have sent me payments however one of the third parties on the list is my job so obviously they would send me a wage and the other is a bank where I deposit money in if I need it for bills etc is this the new normal? Where these companies check your bank statements and question you on what’s on the bank statement…my mortgage company did this but never a gambling site
Any way I’m now on day 3 with no withdrawal and they are no longer responding to my emails
Find it all abit odd just really want the funds

 

[kennygamerboy]

So you initially deposited 20 this is a joke why they wanna sow you

 

[DreddBeat]

I thought online casinos are not supposed to stall a withdrawal, yet I keep seeing this over and over again.

 

[Jono777]

Delay may have something to do with limited staff / no managers on a weekend?

Either way should not be stalling over this nonsense, especially when 4K is literally "pennies" to an established online casino.

 

[TheAddict]

Shit, bland looking website. No promos. Just donate and lose. This place was the most depressing place I have ever played asking SOW questions on a score deposit lol, jokers.

 

[CongoGB]

Here's the thing - yes, it's annoying and a bit intrusive. Yes, it's not what happened in "the good old days". But a triggering limit has obviously been hit, and it's just the way of the world now.

4K is a lot of money for a 20 quid deposit, and by the looks of it, they're not asking for a ton of info. These places need to cover their arses these days.

I'd suck it up, give them the info they want, don't get impatient because it's the weekend and these things are never sorted immediately. You'll get your money - MrQ is a decent casino.

 

[jasonuk]

Here's the thing - yes, it's annoying and a bit intrusive. Yes, it's not what happened in "the good old days". But a triggering limit has obviously been hit, and it's just the way of the world now.

I would agree with you if the deposits were causing the trigger - but based on what the OP has said the withdrawal would be the trigger, so the rules are somewhat different.

4K is a lot of money for a 20 quid deposit, and by the looks of it, they're not asking for a ton of info. These places need to cover their arses these days.

Strong disagree - the customer has already supplied bank statements and is being questioned about transactions on those statements. There is due diligence to be performed (mostly KYC), but if the customer hasn't hit any of the AML or CDD checks for deposits, why are they being interrogated in this way?

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so they need to be extra careful, but this really feels like the other extreme where they are asking for documents for the sake of it.

I thought online casinos are not supposed to stall a withdrawal, yet I keep seeing this over and over again.

They are not supposed to unnecessarily stall the withdrawal. If you have deposited enough that you trigger AML rules, then AML rules dictate that withdrawals are suspended until the process completes one way or the other.

We've seen quite a few MrQ threads recently where they are performing enhanced due diligence on customers that on the surface don't appear to be near *any* thresholds (the OP in this case clearly hits one for the withdrawal). One such conversation from last month refers to a customer than deposited £30, withdraw £350 and then got slammed with bank documentation requests.

I appreciate they're paranoid, but it feels like this has veered into unnecessary stalling...

 

[CongoGB]

I bow to your greater knowledge, but I still wouldn't be panicking or overly concerned if I was in that position

 

[jasonuk]

If you are willing to go through such intrusive and excessive checks (as the OP was), then perhaps not - and I imagine the people who are reviewing the OPs case will get to it during office hours in the coming days.


The number of people flagging this up recently is clearly a concern - and if withdrawals are becoming slow-pays due to excessive paperwork requests, that is something to be aware of.

If you are a high roller depositing thousands a month - then it's going to be the new normal, there's not really any alternative (even the high seas are starting to require paperwork after the Curacao crackdown), but for small depositors it's a warning sign of problems ahead.

 

[pinnit2014]

What does depositing 20 and winning 4k have to do with anything? Nothing.

They've been on a real hive since their fine - pal was suspended during playing and told couldn't withdraw - mid spin. He played the 100 quid quid left on the basis he wouldn't supply anything.

The whole concept of GDPR is consent and telling someone they wont get paid unless they supply x,y,z isn't consent. Sure, take the depo and pay the w/d (if they do) but this is pretty shitty behaviour and IMO if ur depositing decent amounts, avoid this place.

 

[electronictonic]

I bet if you deposited £4000 and lost it all there would have been no KYC