niknak1977
Newbie member
- Joined
- Sep 6, 2024
- Location
- Devon
I requested a withdrawal for £1200 two weeks ago. The following I got a message saying they needed a picture of my bank card front and back, so I sent them that straight away. Heard nothing at all then for a couple of days despite sending follow up emails. Then I got another message asking for a bank statement showing payments to Mr Q. I sent them a redacted copy of a bank statement showing the requested information.
Then after a few more days I got another email telling me they wanted a copy of my bank statement in an unredacted format. This BS infuriates me, since when does a bloody online casino think it has this kind of power???
Anyway, I complied and sent them the requested document, and heard nothing for days. I sent an email chasing them up and finally got a response.
"We are keeping your money and permanently suspending your account" was the gist of it, how the hell is this even legal?
The reason stated was because deposits were made from a joint account. Well, I'm sorry, but you were happy enough to keep taking said deposits, this is such unbelievable shady behaviour and tactics, it makes you wonder how many people fall foul of not having a clue about this because most people won't take the time to scroll through and read all of the small print. Fair enough if you are going to implement this as a rule, but have a checkbox or something that clearly states when you add a deposit method that if it is a joint account they will steal your money and close your account.
Absolutely disgraceful behaviour on the part of Mr Q.
I've attached the final email they sent. I have of course responded with fury but had no response since. I will add that it was a joint bank account I deposited from, but it was my own money and I was completely responsible for it, which my husband would have happily confirmed.
Then after a few more days I got another email telling me they wanted a copy of my bank statement in an unredacted format. This BS infuriates me, since when does a bloody online casino think it has this kind of power???
Anyway, I complied and sent them the requested document, and heard nothing for days. I sent an email chasing them up and finally got a response.
"We are keeping your money and permanently suspending your account" was the gist of it, how the hell is this even legal?
The reason stated was because deposits were made from a joint account. Well, I'm sorry, but you were happy enough to keep taking said deposits, this is such unbelievable shady behaviour and tactics, it makes you wonder how many people fall foul of not having a clue about this because most people won't take the time to scroll through and read all of the small print. Fair enough if you are going to implement this as a rule, but have a checkbox or something that clearly states when you add a deposit method that if it is a joint account they will steal your money and close your account.
Absolutely disgraceful behaviour on the part of Mr Q.
I've attached the final email they sent. I have of course responded with fury but had no response since. I will add that it was a joint bank account I deposited from, but it was my own money and I was completely responsible for it, which my husband would have happily confirmed.