ATTN: Casino Rep REDBET messing me around with verification

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
I been with them years depo and withdraw all the time no issue, since this new law came in they asked for ID i sent them bank statement driving licencee and proof of adress then got an email

Dear Jamie,

I hope this email finds you well.

Thank you for sending us the required documents.

We are glad to inform you that your account has now been verified successfully and your account is now reopened!

You should be able to login as normal now with your credentials, however if you have forgotten any details, please use the 'Forgotten Password' feature.

Should you have any questions, please do not hesitate to contact us.

Kind regards,
Allyssa


My £40 withdrawls still pending so went in live chat I got told I need to send another form of each of the below again
We need: Another form of ID, Proof of Address and BS**4468

What I sent them is what I send every casino without Issue how is a driving licence proof of id and a bank statement not enough for them ?

So annoying not sure what to do now do they have a rep ?
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
This verification lark is BS. I thought the regulations were implemented to prevent poor innocent younglings from registering at sites and becoming lifelong gambling degenerates, NOT harass already-registered players.

I assume by being irritants to their regular player base they're admitting to having allowed underage people to sign up for years then (across all casinos)

Nice patch-job by these casino clowns
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
According to what i have on account we still require these documents as what you have sent us is not acceptable

So PDF bank statement driving licence and proof of address is not longer acceptable, they be asking for a blood sample next to check my DNA !!
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Dear Jamie,

As a reputable and licensed casino, redbet is asking you to verify your account for security reasons. Once the verification is complete, we will gladly process any future withdrawal.

Worry not, this process won’t take long. In order to verify your redbet account we kindly ask you to provide us with the required documents listed below.


Identification Document

· A colour copy of an Identification Document (Passport, National ID card or Driving License).


I sent them Driving liceance but its no vaild as proof of ID yet thats what email they originally sent me I cant even deal with this shit
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Anyway I can make a complaint about this and its just disgusting they am asking for another copy of each of the following even thou i sent them what they asked for

Jamie, I know this is frustrating and contradicting to day the least but we require a deifferent method of ID, Proof of address and a BS for account ending 4468

· The (I.D.) Identification Document provided is not an officially recognised document. Official I.D.'s must be government issued - Passports, Driving Licences or National ID cards. Full name, date of birth, date of issue and expiry date must be clearly visible.

I bloody sent them a clear shot of my drivers licance but its not offically recognised then they go on and suggest me sending over a driving licance . Is this some kind of joke ?
 

Bloatgoat

Senior Member
webby
Joined
Nov 29, 2017
Location
Somewhere
Dude, a drivers license might be used for ID purposes in your country, but officially it's not a ID. You need either a passport or ID card. how hard is that.
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Dude, a drivers license might be used for ID purposes in your country, but officially it's not a ID. You need either a passport or ID card. how hard is that.
No need to be rude when you are wrong Official I.D.'s must be government issued - Passports, Driving Licences or National ID cards.
They just said its an official Id in the same EMAIL they said they couldnt accept it what do you not understand??

Driving licence has ALWAYS been official ID in the uk
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
I would be closing my account as soon as I got my money for total sure !!
Never getting the money cause I send them what they say is acceptable then say its not accepted
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Dude, a drivers license might be used for ID purposes in your country, but officially it's not a ID. You need either a passport or ID card. how hard is that.
well, depends on the country - it's official ID here
but it's irrelevant - it's what the casino ASKED for and considers govt issued ID as noted above; theyre contradicting themselves
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
try and take a moment to chill jamie. i fear you're going to have a heart attack at this rate!
fully understand the frustration though. fwiw my passport expired last year, and i have used a driving licence for ID verification 5 times since then at casinos, without problems.
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
I did send in my Polling card for Eu elections as proof of address as I do not pay bills or anything like that in my name and several casinos hav accepted it as proof of Adress

So if that was the issue which I thought it would be I understand but the fact they keep telling me they need ID, proof of address and another pdf bank statement when I sent in valid pdf bank statement nothing blurred or altered and a vaild driving licence is just confusing me, I have asked several times if its just one I need to resend but no they ID team tell me its ALL of them need re sending and other proof
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
try and take a moment to chill jamie. i fear you're going to have a heart attack at this rate!
fully understand the frustration though. fwiw my passport expired last year, and i have used a driving licence for ID verification 5 times since then at casinos, without problems.
Haha I a very chill just need to voice my frustration and just try and understand how I can deal with them lol
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
WOW I canney believe it
1 1/2 Years ago They asked me for same ID I sent them the same as I sent now and guess what they accepted it
19/01/2018 12:06
Dear Jamie,

Thank you for your documents.
Please note that all documents have been approved and your verification is now completed.

We'd like to thank you for your cooperation and we wish you a great day!

Kind regards,
Olga



So why are asking for all this again when I was fully verified last year ?


Screenshot (482).png
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Does Redbet allow customers to reverse withdrawals ?

I was about to check as I can not remeber but now when I tried to log in it says


This account has been blocked. Please contact customer support.

This casino is such a joke I cant be arsed anymore
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
From just looking online [ i don't have an account there myself] I think they do allow reversals which is not good and perhaps the real reason why you are getting mucked run around so much.
 
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