- Joined
- Aug 17, 2018
- Location
- UK South west
I been with them years depo and withdraw all the time no issue, since this new law came in they asked for ID i sent them bank statement driving licencee and proof of adress then got an email
Dear Jamie,
I hope this email finds you well.
Thank you for sending us the required documents.
We are glad to inform you that your account has now been verified successfully and your account is now reopened!
You should be able to login as normal now with your credentials, however if you have forgotten any details, please use the 'Forgotten Password' feature.
Should you have any questions, please do not hesitate to contact us.
Kind regards,
Allyssa
My £40 withdrawls still pending so went in live chat I got told I need to send another form of each of the below again
We need: Another form of ID, Proof of Address and BS**4468
What I sent them is what I send every casino without Issue how is a driving licence proof of id and a bank statement not enough for them ?
So annoying not sure what to do now do they have a rep ?
Dear Jamie,
I hope this email finds you well.
Thank you for sending us the required documents.
We are glad to inform you that your account has now been verified successfully and your account is now reopened!
You should be able to login as normal now with your credentials, however if you have forgotten any details, please use the 'Forgotten Password' feature.
Should you have any questions, please do not hesitate to contact us.
Kind regards,
Allyssa
My £40 withdrawls still pending so went in live chat I got told I need to send another form of each of the below again
We need: Another form of ID, Proof of Address and BS**4468
What I sent them is what I send every casino without Issue how is a driving licence proof of id and a bank statement not enough for them ?
So annoying not sure what to do now do they have a rep ?