Proof That BTG Free Spins Are Random???

brianmon

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May 22, 2013
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(Opal Fruits, at least)

Whilst playing 'Opal Fruits' at allBritish casino early this morning. I got an error message after the last spin of the bonus had completed.
So I reloaded the game, and got the message, that there was an unfinished game.
After clicking ok, to continue. The bonus started playing through again, from the start.
Except this time, the spins were different, as was the final winning amount.

Original error

0758.jpg


Subsequent reloads

0759.jpg 0761.jpg 0763.jpg 0765.jpg

I've contacted AllBrittish support. Although I seem to remember reading in other threads, that these errors can take, days or even weeks to correct.
Maybe @L&L-Jan can hurry things through.

It would be nice to get credited with the highest amount of £115.04, lol
But I'll be happy with the original win of £77.69
What I won't be happy with is a replay, resulting in a lower amount. I know that 'malfunction voids pays' but the error did happen after all the spins had completed, and it was a 5 scatter trigger.
 
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L&L-Jan

Affiliate Manager for Accredited Casinos
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Jun 15, 2013
Location
Malta
mate, nyx been having issues sicne yesterday 18:25 CET:

Did support escalate the stuck rounds as they can easily do that. Normally it would take a 1 or 2 business days. But keep in mind they have huge issues atm.
 

ESCJAMIE

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mate, nyx been having issues sicne yesterday 18:25 CET:

Did support escalate the stuck rounds as they can easily do that. Normally it would take a 1 or 2 business days. But keep in mind they have huge issues atm.
But regarding the free spins being differnt amounts every time, Is this correct or once triggered the bonus knows what it is paying out ?
 

brianmon

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mate, nyx been having issues sicne yesterday 18:25 CET:

Did support escalate the stuck rounds as they can easily do that. Normally it would take a 1 or 2 business days. But keep in mind they have huge issues atm.
No idea if they've escalated it. I haven't even got an acknowledgement of my email, lol
 

L&L-Jan

Affiliate Manager for Accredited Casinos
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Location
Malta
But regarding the free spins being differnt amounts every time, Is this correct or once triggered the bonus knows what it is paying out ?

no clue mate, i didnt design the games and to be fair would be more a question for Btg. Its not net ent or novomatic with a proper play check tool. Basically we can't see anything only bet and wins.
 

bruinsdude

Senior Member
PABaccred
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Nov 24, 2013
Location
Canada
That is truly wild! I used to play White Rabbit ALOT before they pulled BTG for most of Canada (sadly no sign of a return, but I'll save that for another thread) but dozens and dozens of times when in a bonus round on THAT game, I would be forced to sit through the entire bonus over upon disconnect. Back then at least, it was the same dang bonus over and over. Thankful in a couple of occasions, I would honestly lose my Sh** if I had say a 1000x lost due to something like this. Very interested to see the outcome/resolution. Please keep us posted
 

trancemonkey

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Mar 29, 2013
Location
United Kingdom
That is actually quite a severe fault... a bonus round should recover to the SAME point it was at before and you should never, ever, get an entirely different bonus round...

@Big Time Gaming - you might want to look in to this (could be a compliance issue...)
 

goatwack

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Don't think players would be too chuffed to find their crashed 'good bonus' end up with something like 10x after reloading
 

dunover

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That is actually quite a severe fault... a bonus round should recover to the SAME point it was at before and you should never, ever, get an entirely different bonus round...

@Big Time Gaming - you might want to look in to this (could be a compliance issue...)
That's what I thought!! If you had say got to FS #20 then the game should be restored to that point for the same balance.

I wonder if this is down to the fact that there are progressive extra spins earned and this hasn't been factored into the replay properly so it starts the whole thing over???

Nah, scrub the last sentence as he got differing amounts each time i.e. 20/25. Plus the bonus had finished before it crashed anyway. Yes, agreed, if you'd just done a @ChopleyIOM and hit 5,000-odd x only for the whole thing to replay for 40x, you'd be shitting fire....:mad:
 

Reelsoffun

When it comes to gambling, timing is everything.
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Location
UK
That is actually quite a severe fault... a bonus round should recover to the SAME point it was at before and you should never, ever, get an entirely different bonus round...

@Big Time Gaming - you might want to look in to this (could be a compliance issue...)

I had similar happen on WWTBAM half way through a bonus round and it crashed when finally got it to reload it was at the start again and paid a lot lower than the original amount had got to. Not what you want when your few hundred down! Problem was in the log after it just showed the game round as completed with the lower amount and no sign of any other figure, I knew it was gonna be a complete waste of time going to LIVE support of the site as they would just say thats what you won and it paid correctly. With hindsight i should have contacted Mark, the rep here but as i was a quite a new customer of the casino in question I guessed they just wouldnt have took it seriously, just pissed off instead I just choose not to really play there again, and doubt i will again, although now maybe it wasnt a fault with the casino but with the provider, but too late now........


But this just highlights how little support players really have when things go wrong and even logs can technically lie.
 

brianmon

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I had similar happen on WWTBAM half way through a bonus round and it crashed when finally got it to reload it was at the start again and paid a lot lower than the original amount had got to. Not what you want when your few hundred down! Problem was in the log after it just showed the game round as completed with the lower amount and no sign of any other figure, I knew it was gonna be a complete waste of time going to LIVE support of the site as they would just say thats what you won and it paid correctly. With hindsight i should have contacted Mark, the rep here but as i was a quite a new customer of the casino in question I guessed they just wouldnt have took it seriously, just pissed off instead I just choose not to really play there again, and doubt i will again, although now maybe it wasnt a fault with the casino but with the provider, but too late now........


But this just highlights how little support players really have when things go wrong and even logs can technically lie.
There's nothing at all in my play log, I assume that's because the feature hasn't completed yet.
And I can't even get the game to load now, to carry on attempting to complete it
 

shadow123

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might be leaving themselves wide open,what would happen if ( I would never ahem try it) you reboot the game has soon as it
becomes obvious a feature is going to pay shit, would it run a differerent set of spins or is the fault only happenning when
the feature has ended but hanging up,I know it normally just carries on from where you were in the free spins but there are
some dire problems with BTG at the moment.
 

misstrouble

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Jan 17, 2019
Location
brighton
I had the same! And went from 530 on a 2,- bet to 160...

As I didn’t have any screens/video, I haven’t done anything about it but was quite angry!
 

Reelsoffun

When it comes to gambling, timing is everything.
Joined
Feb 24, 2018
Location
UK
might be leaving themselves wide open,what would happen if ( I would never ahem try it) you reboot the game has soon as it
becomes obvious a feature is going to pay shit, would it run a differerent set of spins or is the fault only happenning when
the feature has ended but hanging up,I know it normally just carries on from where you were in the free spins but there are
some dire problems with BTG at the moment.

Well this was some time ago ( months ) , only happened the once, and only on that casino, but yes it has always continued from where it left off every other time, since and before that event.
 

Supababe

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might be leaving themselves wide open,what would happen if ( I would never ahem try it) you reboot the game has soon as it
becomes obvious a feature is going to pay shit, would it run a differerent set of spins or is the fault only happenning when
the feature has ended but hanging up,I know it normally just carries on from where you were in the free spins but there are
some dire problems with BTG at the moment.

My thoughts entirely.....
 

Oscar Arnhem

Senior Member
Joined
Jan 15, 2017
Location
arnhem
might be leaving themselves wide open,what would happen if ( I would never ahem try it) you reboot the game has soon as it
becomes obvious a feature is going to pay shit, would it run a differerent set of spins or is the fault only happenning when
the feature has ended but hanging up,I know it normally just carries on from where you were in the free spins but there are
some dire problems with BTG at the moment.

I will try it ,when they are up again
 

greylady

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Joined
Jan 30, 2017
Location
Scotland
If the casino's know there are some major issues with BTG games, they have to take some responsibility then as they are continuing to provide them to players knowing full well they are malfunctioning - it's a copout as far as I am concerned where the casino's continue to provide these games :cool:
 

goatwack

I’ll have the cleavage, I mean the special
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Londonia
If the casino's know there are some major issues with BTG games, they have to take some responsibility then as they are continuing to provide them to players knowing full well they are malfunctioning - it's a copout as far as I am concerned where the casino's continue to provide these games :cool:
They won't

- they don't want to fall off the BTG gravy train
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
If the casino's know there are some major issues with BTG games, they have to take some responsibility then as they are continuing to provide them to players knowing full well they are malfunctioning - it's a copout as far as I am concerned where the casino's continue to provide these games :cool:

Sorry but to start: it's not the casino only, its a global issue. Secondly, issues dont occur all the time. One player can have issues, for the other it goes fluent. It affects about 30% of the transactions. 30% means: bets.

So no, I dont think its our responsibility at this moment. Furthermore, I'm playing myself now at a competitor and every few spins I feel the lag / the spin to go fail, but thats fine for me.

Kr.
 
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