Problems withdrawing at Leovegas

bruceyellowhead

Newbie member
PABinit
Joined
May 22, 2022
Location
Thunder Bay, Ontario
Hello,
My names is Bruce and I have been a player at Leovegas for sometime now, I recently won a large amount of money on Sunday night/ Monday morning may 15th/16th; I attempted to withdraw my first increment of 4000$ and was told I have to wait til everything is check (win,account,ect.) before I can start withdrawals, Thursday may 19th,2022 came and I was given the green light to start withdrawals, I did 3 and that was the max for the day and I couldn’t do anymore til the next day. The next day came and I receive an email saying I need to verify again they wanted a bank statement so I sent them that and again I was given green light to go ahead and withdraw again which I did. Again I did 3 withdrawals and reached my limit for the day and the agent Mitko or Mitka said come back tomorrow (Saturday May 21.2022) and we can withdraw the rest for you. I wake up Saturday morning and again they are asking for a variety of things including 10 prepaid disposable Mastercards, that I used which were purchased from my local corner store Circle K
I had previously used these kinds of cards numerous times at leovegas and the first casino I ever played at Jackpot City, And I have never been asked to provide them, I’ve used them many times at leovegas in the past and they have never asked for them so I had no idea of knowing that I would need to save them; and once you use the balance on them they are useless; and then I would just throw them in the garbage, the cards they are asking for are from a few mouths ago and they are all disposable prepaid cards. I feel like they are trying to do everything possible not to honour my win, as they never asked for anything before this but now I actually won something they are trying to make it very difficult for me to withdraw my money. I have done everything they’ve asked up until this point, and this request from them might be what they were finally looking for, so they don’t have to honour my win, Everything they’ve asked for after the fact I was told I can withdraw my win they already had, they already had my I’d my bank statement ect., as I was already verified before this, so I gave them what they asked for even tho they had it already, and now this, they want these cards even tho they most likely know there prepaid cards, because before when I used my bank card that was new, same bank, same card just expirie date was diffent, I had asked my bank for a new bank card so when I used it at leovegas for the first time, immediately they requested that I send it in to them, why wasn’t that done with these prepaid cards as soon as a used them? But now months later they want them, make absolutely no sense and I find it absurd.
Hopefully I can get some advice from other players or some one that’s familiar with this kind of situation, the reason I made a profile here and wrote this is because I had previously seen a comment from someone at Casinomeister, comment on another review telling them that they have a strong relationship with Leovegas and they will reach out the them.

Thanks and I look forward to hearing for advice.
 
Leo Vegas is reviewed at Casinomeister

pammey1964

Newbie member
PABinit
Joined
Apr 27, 2022
Location
toronto
Best thing to do since they are accredited on here would be to PM their Rep and see what they have to say or if they can help you.

The Rep is @LeoVegas Rep
leo vegas now should be blacklisted Ontario gaming took over and the same here was a long-player of theirs who had a withdrawal 1 week before Ontario took it over and then got my account locked and sent documents but they want to get into all my business why my grandson is on my bank its got nothing to do with my dep gigadat showed them proof lucky for me its only 150 dollars but they refuse to give it to me and my account is now locked Some casinos are getting away with so much illegal stuff.. My account was already verified and then its locked because of Ontario gaming fishy scamming and will not pay withdrawals
 

pammey1964

Newbie member
PABinit
Joined
Apr 27, 2022
Location
toronto
leo vegas now should be blacklisted Ontario gaming took over and the same here was a long-player of theirs who had a withdrawal 1 week before Ontario took it over and then got my account locked and sent documents but they want to get into all my business why my grandson is on my bank its got nothing to do with my dep gigadat showed them proof lucky for me its only 150 dollars but they refuse to give it to me and my account is now locked Some casinos are getting away with so much illegal stuff.. My account was already verified and then its locked because of Ontario gaming fishy scamming and will not pay withdrawals
Warning of scamming casinos that will not pay you and do not play by the rules make you go crazy trying to get your winnings leo vegas, dream vegas, and g slot casino great casinos that are fast payoutgood reputation and pay their players do not scam is ruby fortune, bet 365 uk casino
 
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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Hello,
My names is Bruce and I have been a player at Leovegas for sometime now, I recently won a large amount of money on Sunday night/ Monday morning may 15th/16th; I attempted to withdraw my first increment of 4000$ and was told I have to wait til everything is check (win,account,ect.) before I can start withdrawals, Thursday may 19th,2022 came and I was given the green light to start withdrawals, I did 3 and that was the max for the day and I couldn’t do anymore til the next day. The next day came and I receive an email saying I need to verify again they wanted a bank statement so I sent them that and again I was given green light to go ahead and withdraw again which I did. Again I did 3 withdrawals and reached my limit for the day and the agent Mitko or Mitka said come back tomorrow (Saturday May 21.2022) and we can withdraw the rest for you. I wake up Saturday morning and again they are asking for a variety of things including 10 prepaid disposable Mastercards, that I used which were purchased from my local corner store Circle K
I had previously used these kinds of cards numerous times at leovegas and the first casino I ever played at Jackpot City, And I have never been asked to provide them, I’ve used them many times at leovegas in the past and they have never asked for them so I had no idea of knowing that I would need to save them; and once you use the balance on them they are useless; and then I would just throw them in the garbage, the cards they are asking for are from a few mouths ago and they are all disposable prepaid cards. I feel like they are trying to do everything possible not to honour my win, as they never asked for anything before this but now I actually won something they are trying to make it very difficult for me to withdraw my money. I have done everything they’ve asked up until this point, and this request from them might be what they were finally looking for, so they don’t have to honour my win, Everything they’ve asked for after the fact I was told I can withdraw my win they already had, they already had my I’d my bank statement ect., as I was already verified before this, so I gave them what they asked for even tho they had it already, and now this, they want these cards even tho they most likely know there prepaid cards, because before when I used my bank card that was new, same bank, same card just expirie date was diffent, I had asked my bank for a new bank card so when I used it at leovegas for the first time, immediately they requested that I send it in to them, why wasn’t that done with these prepaid cards as soon as a used them? But now months later they want them, make absolutely no sense and I find it absurd.
Hopefully I can get some advice from other players or some one that’s familiar with this kind of situation, the reason I made a profile here and wrote this is because I had previously seen a comment from someone at Casinomeister, comment on another review telling them that they have a strong relationship with Leovegas and they will reach out the them.

Thanks and I look forward to hearing for advice.
Maybe if you break this down into readable paragraphs, that would help.

When posting complaints, it is important to post these in the right forum section (was in Introductions) and contact the forum rep. These instructions are in your welcome PM from Vortran.
:D
 

bruceyellowhead

Newbie member
PABinit
Joined
May 22, 2022
Location
Thunder Bay, Ontario
Maybe if you break this down into readable paragraphs, that would help.

When posting complaints, it is important to post these in the right forum section (was in Introductions) and contact the forum rep. These instructions are in your welcome PM from Vortran.
:D
Sry I’m new tot his forum thing, but I still havnt been able to withdraw my money due to two prepaid cards that I used months ago (4mths) they asked for 10 of them, I found 8 buylt couldn’t find the other 2.
Now no one is replying to me , I have 18k that I would like yo withdraw, can anyone help?
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@bruceyellowhead , I've received your PAB but I have to ask, have you contacted the @LeoVegas Rep as requested? Click on their name and send them a Private Message regarding your issue. If that doesn't work out let me know and I'll be happy to proceed with the PAB.

As ever, please ensure you have read and comply with the Player Arbitration Policies and Procedures (please note that includes NOT posting on the forums while we are working on your issue). Failure to respect the PAB rules will likely slow, damage or cancel your PAB.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Sounds like the OP hasn't had much luck going through the LV rep, I'm proceeding now with the PAB.

@bruceyellowhead , since you are new I want to give you a friendly reminder that it is particularly important that you don't post publicly about your issue again until we've completed our work on your case (see the PAB Rules, item 1.10). Failure to comply will likely kill your PAB.

After we're done with the PAB you're free to post once again, all Forum Rules will of course be applicable.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Absolutely not! That should be obvious due to the fact that various other people have been here and commented.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
FYI, you can check at the top of the page to confirm you are in a private Conversation:


conversations-header.jpg
 
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bruceyellowhead

Newbie member
PABinit
Joined
May 22, 2022
Location
Thunder Bay, Ontario
Okay I’m just wondering because of what you wrote on here? Maybe we should stop talking on here and just on our private mags? Because I’m getting confused; I know to you it seems simple because your very familiar with this site; where as I am not. I just don’t wanna break any rules
 

OldRing

Experienced Member
Joined
Oct 31, 2013
Location
UK
Good plan. Discussing a PAB in progress on the public forum is against PAB rules.

Even if others ask you questions on this thread, don't answer.

Stick to your private messages with maxd. If anyone can help you, it's him.
 

pammey1964

Newbie member
PABinit
Joined
Apr 27, 2022
Location
toronto
BRUCEYELLOHEAD If your problem with Leo vegas has not been resolved go to complaints on *snip* they are amazing they helped me with Leo vegas As Leo Vegas has now emerged with Ontario gaming now they have begun their scamming with customers
 
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maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@pammey1964 , You had a PAB with us which we worked on for you and eventually got the casino to confirm that you would be paid in full. It seems that in appreciation for that you not only ignored us when we asked you for confirmation of your payment but now we see that you are telling people on our site, in public, to go to our competitors. Very uncool! If you absolutely must do such a thing then please feel free to use the Private Message feature.

As it happens we have a very good relationship with LeoVegas and were able to get 100s of thousands returned to players last year because of it. That said I welcome you to take your future complaints elsewhere.
 
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