Terms Dispute Leo Vegas Account Locked

[reelsteel22]

I recently opened a LeoVegas account. A week ago I deposited £150 and spun it up to £850. I proceeded to cash out £800 and my account was locked, saying verification needed. Straight away I provided documentation - one week later and chasing on live chat I get the same answer everytime “the issue is with the relevant department, they will contact you once checks complete, we cannot give you a timeframe”.

It seems pretty ridiculous to take a week to verify my account? I have raised a complaint with no response. I’m new to this site, so any help would be much appreciated on my next steps.

 

[maxd]

Hello,

If you'd like us to look into this for you you're welcome to use our complimentary Player Arbitration (PAB) service. We have a pretty good line of communication with LeoVegas and can probably get your issue dealt with fairly quickly.

If you're interested here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum .

Please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

 

[reelsteel22]

Thank you Max, that’s a great service you offer. I have submitted a PAB.

Are Leovegas known for being slow for account verification? I couldn’t find too many posts about them.

 

[maxd]

PAB received, and there is a question for you there.

LeoVegas slow to verify? Not usually no. They are quite formal in their procedures though so that might be the issue here. The good news is that they are typically very responsive to player complaints.

- Max

 

[maxd]

OK, the PAB on this one has ended in favour of the casino. In the interests of the OP's privacy I can't go into details but it came down to the OP having not read some of the Terms related to their situation. Case closed.

- Max