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Resolved LeoVegas - nice big win but are they stalling paying? withdrawal pending 4 days..

Discussion in 'Online Casinos' started by Json, Jul 7, 2017.

    Jul 7, 2017
  1. Json

    Json Newbie member

    Location:
    UK
    hi all, I won a good amount on 3/7/17 on leovegas - 4 days ago now, mostly due to getting a full screen of wilds on Rainbow Riches (won £alot from this alone) then further wins on hong kong tower and blackjack and couple other games. Anyway, great session ended and i applied gambling controls then to lock in the profit.

    this is from an £850 deposit.
    my withdrawal is pending since 3/7 and reversable, even though ive already been verified. i am told it is in a "queue" to be checked for anything unusual with gaming and payment as it is a big win from a relatively small deposit, so they said on livechat.

    i am not worried about reversing luckily, because thankfully the website has gaming controls (i have now set a loss limit and wager limit of £50 per day so no chance to lose all my winnings) but still I think this isn't good? 4 days now to check my winnings and no timeframe for when my withdrawal will be processed.

    Has anyone had a similar experience and how long does it take for them to process withdrawals in such a case?

    Thanks, Jason.
     
  2. Jul 7, 2017
  3. adamtheaddict

    adamtheaddict Senior Member

    Occupation:
    fruits
    Location:
    Kent
    Sounds a bit strange. Like they must have a lot of people having big wins from relatively small deposits this week :confused:. If they do it today, depending on your wd method you might not see it till at least monday. :(
    I had a similar 'excuse' last week from a casino called mr.win , took 4 days to verify my account and what was pending during all that time then continued pended for another 2 days. the excuse was "we have a lot of winners atm so thats why there are delays!"
    Mine wasnt quite the amount you are withdrawing though, mine was a tenner :cheerleader:
     
  4. Jul 7, 2017
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Big wins do get checked in case they are due to a software malfunction, but the size of the deposit is irrelevant, it's the size of the stake to win, or the overall RTP from a session when compared to reasonable statistical expectation, that matters.

    Taking so long to get such things verified is bad PR for the industry, the system should be quick enough such that the player doesn't notice any additional delay from the usual delays brought about by KYC. Having to constantly check payouts, and it being a lengthy process, can cause a loss of confidence in the integrity of the software. We have some players claiming the games are "rigged" because they have lost more than they expected, so it doesn't help when we have casinos casting doubt on the integrity of their own software when it is the casino that has lost more than they expected.
     
  6. Jul 7, 2017
  7. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    Fabulous. Presuming that you have not infringed any terms then I very much doubt that you will have any issue with getting your winnings from them. :thumbsup:
     
  8. Jul 7, 2017
  9. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Did you use a bonus by any chance?

    Nate
     
  10. Jul 7, 2017
  11. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    4 days is way too long especially for this outfit. They have always prided themselves on fast payments so Im not sure what the issue is here. Send their rep a message maybe they will move it along.
     
  12. Jul 7, 2017
  13. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    It's really not like Leo so I'm surprised at the length of time. Once verified it's usually an hour or so.
    Very trustworthy site that I've withdrawn from a lot and higher amounts than that.
    If say they are checking for fraud. I've had it done on me a few times on other sites.
     
  14. Jul 7, 2017
  15. Matti

    Matti Senior Member MM

    Occupation:
    Business Development Tech
    Location:
    Sweden
    LeoVegas is a very good and trustworthy casino and I'm 100% sure that the delay is because of checks being made with the game provider.

    The thing that I'm wondering about though if LeoVegas has any possibility to flush? Some players don't have the same self control as the OP.
     
  16. Jul 7, 2017
  17. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Yep I concur with what others have said.

    leovegas is my second favourite casino i play at now. And the only casino that i am actually in profit at in my lifetime too.

    But I always get my withdraws within 10mins to 30mins because i always after making one open live chat and ask them to flush the withdraw. And when i do that, they then process it there and then.

    So it is very strange that yours has taken 4 days. I smell a fish though in this case. Leovegas wouldn't allow a withdraw take this long unless something was wrong on the player side. So to be fair i reckon in this case the player has broken terms. And the fact you said you deposited 850 too makes me wonder. I mean even the way you worded your post, just doesn't sound right, makes me smell fishes everywhere. But if i am wrong then maybe you need to speak to live chat or ask a rep on CM so they can look into it for you.
     
  18. Jul 8, 2017
  19. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    You may have read wrong, he didnt win £850 but that was there deposit and called that small :eek: so we probs talking in the 10's thousands of winnings and hence the cheeks.

    Should be no need like VWM stated,its perfectly ok to lose and when complain the software is fine and takes as long as to check as it does to type it, but when a few wins get hit there could be an error :confused:

    I agree that leo is a good outfit but surley if you think something is wrong than yourself as a company would want to get to this ASAP so 4 days and counting does not ring right

    No one should be held up for that long on there winnings, you play you lose its tough shit, you win than its you hold on untill we are satisfied.

    This is wrong guys and I have really had enough of casino pulling stunts, O.K so we do not know the full facts but 4 days and counting is 4 days to long

    £850 depo is no small change so this should be on the to do list ASAP Thats 1 months wage to alot of people in the U.K on min wage 30 -40 hours a week after tax

    Until I know the full facts I will still call it a disgrace to the casino Industry
     
  20. Jul 8, 2017
  21. jimbler

    jimbler Full Member

    How often does that occur? It would be just my luck to win a zillion and then have something like that happen.
     
  22. Jul 8, 2017
  23. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    How much money are we talking about if we may ask?
     
  24. Jul 8, 2017
  25. Json

    Json Newbie member

    Location:
    UK
    thanks for all responses. well the total balance is 40k, but they have a withdrawal limit of 4k at a time; so the withdrawal is 4k.
    i spoke to livechat yesterday, laurence, and he was helpful and I don't like complaining at all at a casino where i've been so lucky.. I just wish it was a quicker process? He explained something along the lines of although my documents were accepted first time, they have needed to be checked a second time and then a 3rd time by a senior agent, and then yesterday they were signed off/accepted by that agent, but require one more agent's approval - and he wasnt able to tell me when that particular employee is next in the office ("not privy to this information")
     
  26. Jul 8, 2017
  27. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    This is interesting as I was told a few days ago the daily withdrawal limit was 300k and even though it says 4K a transaction your welcome to make 75 of those in a day. My experience is the same as others here , quite regularly have circa 5k withdrawals paid immediately by live chat so I'd love to know what Johan has to say on this one as this would give me cause for concern if OP is straight up.
     
  28. Jul 8, 2017
  29. richmcd

    richmcd Experienced Member

    Occupation:
    Developmental Editor
    Location:
    Worldwide
    Congratulations on your win! I know it's worrying, and LeoVegas should be a LOT more communicative, but I think this is quite normal. I won £15000 from a different casino after a very lucky £6 Monetzuma raise last year, and it took about a week of checks, including talking to WMS, to make sure the win was legit and not a software error. But the casino were very helpful and communicative the whole time (it probably helped that they're the kind of casino that has a winner's page, so they wanted to keep me on side to try and get a quote or a photo of me), and were happy to timeout the account so I didn't play any more, so I think it really was a needed check and not a tactic to get me to gamble more.

    So I think you should be fine. :D
     
  30. Jul 8, 2017
  31. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    I just wanted to say i am sorry for my first post then. It seems it is all above board so far. But it is still very strange that they say they need to check your ID all those times.

    Can i just say too though. That leovegas was the casino i won that 12k progressive in on 0.40cent stake on Holmes Secret of the stones slot, in January of this year. And I too had to break them into 4k withdraws each one. And they was all approved and processed within 2 hours. they taken longer because they had to do a few minor security checks. But I deposit and play there nearly every few days. sometimes a few times a day. And as i said in my previous post i get them within 10 mins because as soon as i request one i just open live chat and ask them to flush it, and they then just process it there and then for me!! :)

    But Well done on your winnings Jason and i am sorry if my first post was offending. It is just that there is a lot of new members who sign up and post threads like yours and it is very hard to sometimes see who is in the right or not.

    But i hope u get your money soon. :)
     
  32. Jul 8, 2017
  33. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    congrats...keep us posted...
     
  34. Jul 8, 2017
  35. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Listen my friend you have a good right to complain, I knew the withdraw was not small as no one depo £850 and plays small or botherd about a few k take out, I can understand why casino do checks but going back to VWM now and what he said, Its perfctly ok for you to lose all the money and other players yet machines are playing fine but soon as a win is involved the machines may have bee corrupt ?

    I not buying this rubbish and nor should any one else, I wish the boss can see this as its wrong 40k to me is a life chaining sum, I will be glad with £40 win but I had money in the past, nothing like that but to sum its peanuts but thats not the point.

    You can scream all day that macine has robbed you but yur told that your a bad loser and things are checked on a daily bassis but when there is a big win its another story,

    I am here to help out, let it be £20 or 2 mill, to me it makes no difference

    Leo is a safe site so you should be ok, You can most likely get you cash quicker if you signed up by here as I will add the screen shot below about the limits


    This is from the CM Bos's review

    LeoVegas - nice big win but are they stalling paying? withdrawal pending 4 days..: eo.PNG,Jul 8, 2017

    All I ask is a fair laying field, I know casino not got much controll over pay out, so be said, but when there is a win PAYOUT
     
  36. Jul 8, 2017
  37. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Well done mate, nice win to get on a low stake

    hopefully not all spent by now, I think I would of give up if I won that, sorted a few peeps on here a fe spins and done a few big rolls and be done with with it
     
  38. Jul 8, 2017
  39. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    I know there have to be certain KYC procedures in place, but four days? Not levelled just at LeoVegas but casinos are extremely quick at taking pretty much any deposit amount it seems, and when games play dodgily players are branded tinfoilers etc.

    Player wins big and suddenly it's time to call the FBI, call the game suppliers and have a public enquiry as to how someone could possibly get a good result on their games + pour over every placed bet with a fine comb to find a way of confiscating the winnings. And if it's decided it was all a technical error you're really screwed :eek:

    These stalling tactics go way beyond normal verification I feel, and to say casinos stretch this scenario is somewhat of an understatement :cool:
     

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