Resolved LeoVegas - nice big win but are they stalling paying? withdrawal pending 4 days..

Json

Newbie member
Joined
Jul 7, 2017
Location
UK
hi all, I won a good amount on 3/7/17 on leovegas - 4 days ago now, mostly due to getting a full screen of wilds on Rainbow Riches (won £alot from this alone) then further wins on hong kong tower and blackjack and couple other games. Anyway, great session ended and i applied gambling controls then to lock in the profit.

this is from an £850 deposit.
my withdrawal is pending since 3/7 and reversable, even though ive already been verified. i am told it is in a "queue" to be checked for anything unusual with gaming and payment as it is a big win from a relatively small deposit, so they said on livechat.

i am not worried about reversing luckily, because thankfully the website has gaming controls (i have now set a loss limit and wager limit of £50 per day so no chance to lose all my winnings) but still I think this isn't good? 4 days now to check my winnings and no timeframe for when my withdrawal will be processed.

Has anyone had a similar experience and how long does it take for them to process withdrawals in such a case?

Thanks, Jason.
 
Leo Vegas is reviewed at Casinomeister

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Sounds a bit strange. Like they must have a lot of people having big wins from relatively small deposits this week :confused:. If they do it today, depending on your wd method you might not see it till at least monday. :(
I had a similar 'excuse' last week from a casino called mr.win , took 4 days to verify my account and what was pending during all that time then continued pended for another 2 days. the excuse was "we have a lot of winners atm so thats why there are delays!"
Mine wasnt quite the amount you are withdrawing though, mine was a tenner :cheerleader:
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Big wins do get checked in case they are due to a software malfunction, but the size of the deposit is irrelevant, it's the size of the stake to win, or the overall RTP from a session when compared to reasonable statistical expectation, that matters.

Taking so long to get such things verified is bad PR for the industry, the system should be quick enough such that the player doesn't notice any additional delay from the usual delays brought about by KYC. Having to constantly check payouts, and it being a lengthy process, can cause a loss of confidence in the integrity of the software. We have some players claiming the games are "rigged" because they have lost more than they expected, so it doesn't help when we have casinos casting doubt on the integrity of their own software when it is the casino that has lost more than they expected.
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
Fabulous. Presuming that you have not infringed any terms then I very much doubt that you will have any issue with getting your winnings from them. :thumbsup:
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
4 days is way too long especially for this outfit. They have always prided themselves on fast payments so Im not sure what the issue is here. Send their rep a message maybe they will move it along.
 

jjezebel37

Dormant account
Joined
Nov 20, 2011
Location
Belfast (Northern Ireland)
It's really not like Leo so I'm surprised at the length of time. Once verified it's usually an hour or so.
Very trustworthy site that I've withdrawn from a lot and higher amounts than that.
If say they are checking for fraud. I've had it done on me a few times on other sites.
 

Matti

Senior Member
MM
Joined
Apr 18, 2014
Location
Sweden
LeoVegas is a very good and trustworthy casino and I'm 100% sure that the delay is because of checks being made with the game provider.

The thing that I'm wondering about though if LeoVegas has any possibility to flush? Some players don't have the same self control as the OP.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Yep I concur with what others have said.

leovegas is my second favourite casino i play at now. And the only casino that i am actually in profit at in my lifetime too.

But I always get my withdraws within 10mins to 30mins because i always after making one open live chat and ask them to flush the withdraw. And when i do that, they then process it there and then.

So it is very strange that yours has taken 4 days. I smell a fish though in this case. Leovegas wouldn't allow a withdraw take this long unless something was wrong on the player side. So to be fair i reckon in this case the player has broken terms. And the fact you said you deposited 850 too makes me wonder. I mean even the way you worded your post, just doesn't sound right, makes me smell fishes everywhere. But if i am wrong then maybe you need to speak to live chat or ask a rep on CM so they can look into it for you.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
It's really not like Leo so I'm surprised at the length of time. Once verified it's usually an hour or so.
Very trustworthy site that I've withdrawn from a lot and higher amounts than that.
If say they are checking for fraud. I've had it done on me a few times on other sites.

You may have read wrong, he didnt win £850 but that was there deposit and called that small :eek: so we probs talking in the 10's thousands of winnings and hence the cheeks.

Should be no need like VWM stated,its perfectly ok to lose and when complain the software is fine and takes as long as to check as it does to type it, but when a few wins get hit there could be an error :confused:

I agree that leo is a good outfit but surley if you think something is wrong than yourself as a company would want to get to this ASAP so 4 days and counting does not ring right

No one should be held up for that long on there winnings, you play you lose its tough shit, you win than its you hold on untill we are satisfied.

This is wrong guys and I have really had enough of casino pulling stunts, O.K so we do not know the full facts but 4 days and counting is 4 days to long

£850 depo is no small change so this should be on the to do list ASAP Thats 1 months wage to alot of people in the U.K on min wage 30 -40 hours a week after tax

Until I know the full facts I will still call it a disgrace to the casino Industry
 

Json

Newbie member
Joined
Jul 7, 2017
Location
UK
How much money are we talking about if we may ask?
thanks for all responses. well the total balance is 40k, but they have a withdrawal limit of 4k at a time; so the withdrawal is 4k.
i spoke to livechat yesterday, laurence, and he was helpful and I don't like complaining at all at a casino where i've been so lucky.. I just wish it was a quicker process? He explained something along the lines of although my documents were accepted first time, they have needed to be checked a second time and then a 3rd time by a senior agent, and then yesterday they were signed off/accepted by that agent, but require one more agent's approval - and he wasnt able to tell me when that particular employee is next in the office ("not privy to this information")
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
thanks for all responses. well the total balance is 40k, but they have a withdrawal limit of 4k at a time; so the withdrawal is 4k.
i spoke to livechat yesterday, laurence, and he was helpful and I don't like complaining at all at a casino where i've been so lucky.. I just wish it was a quicker process? He explained something along the lines of although my documents were accepted first time, they have needed to be checked a second time and then a 3rd time by a senior agent, and then yesterday they were signed off/accepted by that agent, but require one more agent's approval - and he wasnt able to tell me when that particular employee is next in the office ("not privy to this information")

This is interesting as I was told a few days ago the daily withdrawal limit was 300k and even though it says 4K a transaction your welcome to make 75 of those in a day. My experience is the same as others here , quite regularly have circa 5k withdrawals paid immediately by live chat so I'd love to know what Johan has to say on this one as this would give me cause for concern if OP is straight up.
 

richmcd

Experienced Member
Joined
Oct 7, 2015
Location
Worldwide
Congratulations on your win! I know it's worrying, and LeoVegas should be a LOT more communicative, but I think this is quite normal. I won £15000 from a different casino after a very lucky £6 Monetzuma raise last year, and it took about a week of checks, including talking to WMS, to make sure the win was legit and not a software error. But the casino were very helpful and communicative the whole time (it probably helped that they're the kind of casino that has a winner's page, so they wanted to keep me on side to try and get a quote or a photo of me), and were happy to timeout the account so I didn't play any more, so I think it really was a needed check and not a tactic to get me to gamble more.

So I think you should be fine. :D
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
I just wanted to say i am sorry for my first post then. It seems it is all above board so far. But it is still very strange that they say they need to check your ID all those times.

Can i just say too though. That leovegas was the casino i won that 12k progressive in on 0.40cent stake on Holmes Secret of the stones slot, in January of this year. And I too had to break them into 4k withdraws each one. And they was all approved and processed within 2 hours. they taken longer because they had to do a few minor security checks. But I deposit and play there nearly every few days. sometimes a few times a day. And as i said in my previous post i get them within 10 mins because as soon as i request one i just open live chat and ask them to flush it, and they then just process it there and then for me!! :)

But Well done on your winnings Jason and i am sorry if my first post was offending. It is just that there is a lot of new members who sign up and post threads like yours and it is very hard to sometimes see who is in the right or not.

But i hope u get your money soon. :)
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
thanks for all responses. well the total balance is 40k, but they have a withdrawal limit of 4k at a time; so the withdrawal is 4k.
i spoke to livechat yesterday, laurence, and he was helpful and I don't like complaining at all at a casino where i've been so lucky.. I just wish it was a quicker process? He explained something along the lines of although my documents were accepted first time, they have needed to be checked a second time and then a 3rd time by a senior agent, and then yesterday they were signed off/accepted by that agent, but require one more agent's approval - and he wasnt able to tell me when that particular employee is next in the office ("not privy to this information")
Listen my friend you have a good right to complain, I knew the withdraw was not small as no one depo £850 and plays small or botherd about a few k take out, I can understand why casino do checks but going back to VWM now and what he said, Its perfctly ok for you to lose all the money and other players yet machines are playing fine but soon as a win is involved the machines may have bee corrupt ?

I not buying this rubbish and nor should any one else, I wish the boss can see this as its wrong 40k to me is a life chaining sum, I will be glad with £40 win but I had money in the past, nothing like that but to sum its peanuts but thats not the point.

You can scream all day that macine has robbed you but yur told that your a bad loser and things are checked on a daily bassis but when there is a big win its another story,

I am here to help out, let it be £20 or 2 mill, to me it makes no difference

Leo is a safe site so you should be ok, You can most likely get you cash quicker if you signed up by here as I will add the screen shot below about the limits


This is interesting as I was told a few days ago the daily withdrawal limit was 300k and even though it says 4K a transaction your welcome to make 75 of those in a day. My experience is the same as others here , quite regularly have circa 5k withdrawals paid immediately by live chat so I'd love to know what Johan has to say on this one as this would give me cause for concern if OP is straight up.

This is from the CM Bos's review

eo.PNG

All I ask is a fair laying field, I know casino not got much controll over pay out, so be said, but when there is a win PAYOUT
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I just wanted to say i am sorry for my first post then. It seems it is all above board so far. But it is still very strange that they say they need to check your ID all those times.

Can i just say too though. That leovegas was the casino i won that 12k progressive in on 0.40cent stake on Holmes Secret of the stones slot, in January of this year. And I too had to break them into 4k withdraws each one. And they was all approved and processed within 2 hours. they taken longer because they had to do a few minor security checks. But I deposit and play there nearly every few days. sometimes a few times a day. And as i said in my previous post i get them within 10 mins because as soon as i request one i just open live chat and ask them to flush it, and they then just process it there and then for me!! :)

But Well done on your winnings Jason and i am sorry if my first post was offending. It is just that there is a lot of new members who sign up and post threads like yours and it is very hard to sometimes see who is in the right or not.

But i hope u get your money soon. :)

Well done mate, nice win to get on a low stake

hopefully not all spent by now, I think I would of give up if I won that, sorted a few peeps on here a fe spins and done a few big rolls and be done with with it
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
I know there have to be certain KYC procedures in place, but four days? Not levelled just at LeoVegas but casinos are extremely quick at taking pretty much any deposit amount it seems, and when games play dodgily players are branded tinfoilers etc.

Player wins big and suddenly it's time to call the FBI, call the game suppliers and have a public enquiry as to how someone could possibly get a good result on their games + pour over every placed bet with a fine comb to find a way of confiscating the winnings. And if it's decided it was all a technical error you're really screwed :eek:

These stalling tactics go way beyond normal verification I feel, and to say casinos stretch this scenario is somewhat of an understatement :cool:
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I know there have to be certain KYC procedures in place, but four days? Not levelled just at LeoVegas but casinos are extremely quick at taking pretty much any deposit amount it seems, and when games play dodgily players are branded tinfoilers etc.

Player wins big and suddenly it's time to call the FBI, call the game suppliers and have a public enquiry as to how someone could possibly get a good result on their games + pour over every placed bet with a fine comb to find a way of confiscating the winnings. And if it's decided it was all a technical error you're really screwed :eek:

These stalling tactics go way beyond normal verification I feel, and to say casinos stretch this scenario is somewhat of an understatement :cool:

Its a pis take at best

I small roll but can get a few quid spent in a day belive me, Soon as I seen the thread I knew we was not talking small change, I can complete understand the casino stance but sort it ASAP

Like I said to me it does not matter if its a £100 or £100.000 but it seems casino take note when there is a win and things are corrupt, perfectly ok to lose the cash than there is nothing wrong,

I am here to help out or give my opinion, and thats not going to change what I think, I been gambling near on 15 years on line on a daily bassis and I think I have the right to at least think what the score is, I not here to put any casino down or nor do I unless its done wrong

I do know that sum of the casinomister data is wrong and takes time to update but surley any respectable casino would inform the boss about any limits ect

Young Nicola must be in good hands :)

I've withdrawn from a lot and higher amounts than that. :) 400k not 850 lol

Edit:: I will speak up all day about this situation, let it be for a few £ or a few hundred £
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Well done mate, nice win to get on a low stake

hopefully not all spent by now, I think I would of give up if I won that, sorted a few peeps on here a fe spins and done a few big rolls and be done with with it

yeah of course it has all gone now lol, I had a great time spending it all though :) got some nice new gear and had some crazy times doing some higher bets too :) but I enjoyed every minute of it even though i lost a lot of it back :)

I love gambling and being entertained so losing it back didnt hurt me. :)
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
I know there have to be certain KYC procedures in place, but four days? Not levelled just at LeoVegas but casinos are extremely quick at taking pretty much any deposit amount it seems, and when games play dodgily players are branded tinfoilers etc.

Player wins big and suddenly it's time to call the FBI, call the game suppliers and have a public enquiry as to how someone could possibly get a good result on their games + pour over every placed bet with a fine comb to find a way of confiscating the winnings. And if it's decided it was all a technical error you're really screwed :eek:

These stalling tactics go way beyond normal verification I feel, and to say casinos stretch this scenario is somewhat of an understatement :cool:

lol the FBI

It sure is funny these multi million dollar companies act when someone hits something nice. They are in shock that a gambling session actually paid off. Its like they think thats strange, that should never happen!

Rigged!
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
thanks for all responses. well the total balance is 40k, but they have a withdrawal limit of 4k at a time; so the withdrawal is 4k.
i spoke to livechat yesterday, laurence, and he was helpful and I don't like complaining at all at a casino where i've been so lucky.. I just wish it was a quicker process? He explained something along the lines of although my documents were accepted first time, they have needed to be checked a second time and then a 3rd time by a senior agent, and then yesterday they were signed off/accepted by that agent, but require one more agent's approval - and he wasnt able to tell me when that particular employee is next in the office ("not privy to this information")
What a farce.
Congrats on the win though.
So your funds where left just happily able to reverse all this time, or was it locked or flushed?..
If not that's very poor behaviour by The casino, the only reason they don't all have lock or flush is rogue.
That should be a requirement for accreditation if I owned this place. But I don't, so it stands.
 

babyjoker

Dormant account
Joined
May 1, 2014
Location
UK
Id say over the years Leo Vegas stand out to me as a casino that are well known to stall players that win big and want to withdraw, it must surely be with the intention of you reversing it and playing/losing.

When they first started they were the type of casino that would stay on the line with you and approve things like ID etc and actually flush the withdrawal there and then, but as time has gone on I rarely hear anything with there name unless its to do with slow paying and messing people about. I mean as an example the OP has been told they don't know when the 3rd senior member will be back in work! What a load of bollocks!

Congrats on your win anyway and I hope you don't play it away or have to wait too long
 
Top