Prism Casino or EZTP.NET .. which one?

[jinnia]

Yes jetset, I'll keep all posted with each step this goes through. Complete details.

I guess I'll click the link Tom B. sent to 'submit' a claim form. Waste of time, I feel, but that's all I have, is time.

By your first papragraph in your post .. Prism and/or RTG don't respond here on any thing they read of themself?

 

[jinnia]

jpm , I'll go do that now.

Then we'll see if it goes 100% unresponded to as when I filed one with them last time.

 

[prismpitboss]

Jinnia, please send me your phone number, so I can call you.

Thanks

John

 

[prismpitboss]

jinnia, I need your phone number.
Please E-mail it to me.

Thanks,

John

 

[jetset]

Not that I have seen too often. I am sure they monitor the message boards (any casino manager that doesn't follow the main ones is derelict in his or her duty) but like most they're just lurkers in the normal run of things.

I would hazard the guess that RTG may have phoned them to tell them they had better get on this one quick before all hell breaks loose.

 

[jinnia]

prismpitboss..John.. you should have it by now.

 

[prismpitboss]

I'm having a problem calling you. Please call me at 1-866-887-7476.

Thanks,

John

 

[jinnia]

John.

that may be due to sending you my old number, had it changed this last Monday, I just sent you my new 'unlisted, 'private' home number.

 

[jinnia]

jetset, everyone ...

I just called and talked with John, prismbitboss.

He truly sounds concerned over this, said it is happening with many of their players, and seems to really be the payservice>,s<, doing this.

He requested I fax him my statement showing all unauthorized debits, AND the overdraft charges on my checking account. And said he really wants to get this settled and get the money back to me.

He seems to be very concerned, extremely polite, and working at clearing up all negative matters against Prism.

I will still at this point remain very cautious!!

I still want my first withdrawal request $1504.00 paid though!! grin .. can't satisfy a woman, can you? lol

 

[jetset]

It's a good way to start with a justifiably irate customer, but the proof will be how quickly and how well he is able to sort out all your problems.

Good luck and keep reporting back!

 

[bewitch]

Jinnia, I have to say EZTP really have a lot problems. I deal with them for more than 1 month. The 888-357-2727 CS is just a CS, not real EZTP. ( They finally told me that.) They said I am NOT the only one has problems.

I went onlint to check EZTP. Guess what? There are EZTP.NET . EZNP , PaymentSystemOnline and SCSOffshore. All kind of names out there. And they are under same company. I won't be surprise they are the one. But you never know.

Good luck from my heart! Have a nice night!

 

[jinnia]

jetset, I still have doubts, been going through too much over this for last few months.

I'm also weary on sending my bank statement even with hiding information that's private and shouldn't be seen by no one.

It is really hard to trust at this point, it keeps going through my mind that they'll have actual dates these unauthorized charges were made, and make changes in History info...etc. to match, even though I have all snap shots saved to prove otherwise.

He sounded really sincere and wants to get this straightened out for me, and all who has a complaint. But it's really hard for now to trust.

I'm thinking it over good and hard before sending requested information, if I decide to do so. I am getting it ready, but still debating!!

 

[jinnia]

bewitch,

Thank you for information.

I to searched around, asked questions, and from what I read and/or was told, there is one called ProcMoney, it seems to route numerous of these pay services through them. If a request goes our for a deposit and gets denied or hung up in system somewhere, somehow, it automatically pulls your request back in and sends it out through another one.

Just information I read and was told to me .. Attach Removed (Old not found)

 

[bewitch]

Jinnia. I never play at Prism. I have problem with directnetpay or EZTP.

I was hit at the same day as you. It was back on 6/10 and they "post" at 8/5 and 8/6. The time frame and name EZTP bring me the thought. At WOL, someone said EZTP charge him on 7/18 (?) without authorization, too.

I have both credit card and bank card issue with them. VERY VERY mixed up.

If I were you, I will be very concern about sending my bank statement,too. I will ask the bank about sending the information and get their opinions first. Make sure cross all personal information and purchase/deposit on top if you want to send it. It's just my 2 cents.

Good luck!

 

[jyde]

I find it hard to believe that all payservices (EZTP.NET, AVPSolutions, IFund-Compecash, SelbourneLTD) screw up the same way at the same time. I'm quite sure the casino messed up.

Were the charges "identical"? Like the same set of amounts processed over and over again?

Btw. Ifund-Compecash is the same as Surefire (Firepay, Firecash). It's a big company - not some backyard cc-processor. If you ask them to - they could investigate the unauthorized charges processed through them. In fact I WOULD contact them. If charges were sent through Surefire - and are "reversed" by your bank - Surefire might see them as chargebacks, unless someone explains what happened. Surefire is REALLY big - and getting shitlisted by them could cause you trouble in the future. This goes for all the payservices involved in this mess - but the only one I would worry about is Surefire. Haven't heard of the others before.

In situations like these I'd always prefer the casino and payservice/cc-processer clean up the mess - instead of having the bank take care of it.

Let me know if you need a contact at Surefire. Their support are usually clueless.

 

[bewitch]

Jinnia, I just re-read you post on June. You said the EZTP is on your bank statement. Are they the only one or more than that?

I use Visa and Master card with EZTP at June. Visa card has no problem. It's my Master Credit/Bank Card was mess up. Credit back became charge again.

I am agree with Jyde. If you STILL want to play at online casino. Charge back will make you look bad. I already decided to stop, so it won't bother me. You might need to contact IFund to see what they have in record. I check Payment Online System website. Can't find anything strange.

Keep us update. I am curious who is behind all the mess. Casino or EZTP? One time, EZTP CS told me DirectNetPay don't know what's going on. It's EZTP itself screw up all the customers.

 

[jinnia]

Yes jyde, my sentiments exactly!. Which is the case back in June.

But this time, this month, it is EZTP.NET only that is showing up on my statement and showing to have more posted waiting to hit my account..

If any one wants to call it a 'charge back', so be it. The money was taken illegally and I'll do all that is possible to get it back.

It's caused me a lot of problems, mental anguish top most.

HMM? Wonder if suit can be filed for damages caused by their illegal activities.. for mental stress/anguish??? grin

For right now, have no idea who is to blame for the thefts, but it will eventually be brought out by my bank.

 

[jinnia]

jyde, sorry, forgot to answer this question you had::

((Were the charges "identical"? Like the same set of amounts processed over and over again?))

Example: On June 11th, I made 5(?) deposits, 10 hit me.
It's like for each deposit made, they at least hit me with double.

Even charges that were denied, were put on through after I got the denied message.

 

[jinnia]

bewitch .. back in June, it was several payservices .. this month, it is EZTP.NET ONLY!!

I called and spoke with my bank, they suggested to just let things be as is, and they would take care of it, so I think that is the route I'll go.. >,>,sigh<,<,

 

[bewitch]

REALLY good luck. I am glad your bank will help you.

P.S. I check Process Money Online website, not payment system online. To me. I thin EZTP is the one this time. I am so worry about how much are they going to hit me.

 

[jetset]

There can't be too many industries where the *consumer* is put through this sort of nonsense, causing stress and anxiety. Judging by the experiences here (and there have been reports at WOL too) this EZTP crowd shouldn't be in business. It is starting to look as if they or Prism are either crooked or supremely inefficient.

Either way, its very bad for business and Prism/Virtual would be well advised to sort this out with as little inconvenience to the player as possible.

Jinnia - your records sound complete, so any interference with the numbers at the other end would be insane - too easy to pick up. And then there really would be an Internet-wide scandal!

 

[jinnia]

jetset - I do have snapshots, text files and I believe I still have the video's of my History account with Prism. Will look and see on the video part in a bit.

I just don't want any more hassles about this issue. I've done nothing but think it over, and I have decided, I will NOT send my bank statement to any casino or business for that matter, I'm just going to let the bank find out who actually is to blame on this and do what they have to do, to these people.

They (Prism)took my first cashout of $1504.00 after it was Manager Approved, I have a snapshot showing it was approved, then it vanished, not in account at all, just gone, with nothing more than a smart-ass sounding support gal from Prism that I talked with on the phone after emails gone unanswered, saying, "you're not getting your money'. Asked why...? All she said then was, 'you're just not going to get it'. Forget exact words after that, but was more or less as, 'just hang it up, you're not getting it'.

I, like the idiot I am, kept playing there, cashed out another $1048.00, which after some time, it was paid, but then all the
'unauthorized' charges started hitting my account.

If/when my bank contacts the ones who has done this, and those people wants any bank statements, etc., my bank will then supply any information requested, if, possible/legal for it to be sent.

 

[glodge]

Hi all,

Can't remember if I posted this or not, but Virtual Casino Group, own their own e-processing company. Which is basically operated by Virtual Casino Group.

 

[jetset]

"They (Prism)took my first cashout of $1504.00 after it was Manager Approved, I have a snapshot showing it was approved, then it vanished,
not in account at all, just gone, with nothing more than a smart-ass sounding support gal from Prism that I talked with on the phone after
emails gone unanswered, saying, "you're not getting your money'. Asked why...? All she said then was, 'you're just not going to get it'.
Forget exact words after that, but was more or less as, 'just hang it up, you're not getting it'."

Absolutely bloody shocking...how to keep customers coming back for more!

 

[jinnia]

((Absolutely bloody shocking...how to keep customers coming back for more!))

Sarcasm there...hmmm?? grin

Well deserved if so, for I kept going back for more!