- Joined
- Jun 30, 1998
- Location
- Bierland
Hi All,
In regards to the operational standards that accredited casino's are measured on I think there needs to be a greater emphasis placed on timely payments.
There really should not be any payment pending period when making a withdrawl. There is no pending period when witdrawing from land based casino's, so why do we tolerate it from online casinos? If you have won the money fairly then there is no absolutely no reason for casino's to place a pending period, other than to encourage you to re-gamble.
I will call out 32Red who have a pending period of 24hrs excluding weekends and no manually flushing, which means if you withdrew money late on a Friday night, then the payment would not be processed until Tuesday (3 days later). Yet this casino has a 9.1 rating....
Any casino that has a payment pending period should have their rating reduced drastically.
What do you guys think?
Thanks
Zippy
Finally, I'm back.
Like Simmo mentioned, the rating system is based on a formula which factors in a number of things. We could change the formula, but then it would affect all of the casinos across the board. So why bother? Alles ist relativ.
32Red is still in the 9+ range mainly because of their outstanding service and support, player philosophy, responsiveness, and fairness when it comes to complaints. They are pretty much maxed out on their Meister points category. It's unfortunate that their payouts take longer, and I am sure they are aware of the negative response that they get for this. But fast payouts aren't everything. This is why we have an accumulative point system.
Which gives me an idea: maybe what I could do is have the points visually quantified - something like this:
Jurisdiction: ****
Software: *****
Withdrawal Limits: *****
Reverse time: **
Payout time: **
Weekend payout: *
Flushing: *
Publicly traded:*****
Time established: *****
Meister Points: *****
Something like this could be beneficial for everyone. Players would see where the points are the highest; casinos would see where they might make improvements. This may take some work since it wouldn't be automated, unless Simmo...