Rhino.bet CS Issues

[Scoob81]

Hi everyone,
Strange happenings been going on in rhino this week.They are usually on top with withdrawals made a withdrawal of £150 on the 21st was processed into my bank on 22nd,sat there pending all week then today disappeared completelygot in contact with bank and they confirmed no such payment was credited and recalled by rhino.Saw on another site that they are in planned insolvency.How much truth is in that i dont know but that coupled with my withdrawal issue has got me thinking as their t&c’s confirm that any money in your account is not protected in the case of insolvency which would explain the recall of my £150. Anyway just a friendly warning to seize playing there for the next couple of weeks just in case.

For more details and info, click here

 

[Scoob81]

I forgot to mention that their customer service knows about the issue with the screenshots and has just fobbed us off.

 

[dunover]

Despite what the UKGC calls 'player funds protection' in reality their cash may as well be stored under the MD's bed.

 

[Scoob81]

May well be..all I’m merely pointing out is any money in players account in the case of insolvency is 100% not protected.Just a heads up thats all.

 

[Rhino.bet]

May well be..all I’m merely pointing out is any money in players account in the case of insolvency is 100% not protected.Just a heads up thats all.

Hello. I am the Marketing Director of Sharedbet which is the entity that holds the rhino.bet brand. If you need more information about SharedBet, please note that we are the B2C arm of Playbook Gaming - which is the UK platform provider. I am happy to share more details about us if you want.

I would like to apologise for any inconvenience that you might have experienced with your withdrawal, although I am sure that this hiccup was addressed the soonest and should be solved by now. If it is, I would appreciate that you actually respond and confirm that you have received your £150.

What I would also like to address is that a payment/banking failure is something which is serious but unfortunately it happens to most if not all operators not only in the UK, but globally. This is what happen to us last week. If you feel that our communication towards you was poor, I deeply apologise and rest assure I have channelled your complaint to the relevant department.

What I do find odd is that you opened a casinomeister account and your first post was something like that, mentioning a non referenced rumour about insolvency which not only is a lie but also detriments the reputation of the company. I have good faith to believe that this is a coincidence, but I would appreciate that before spreading any false news about anyone, it would be great if you double check your sources.

Once again, I apologise for the poor experience but I do believe that this is now sorted. I would like this topic closed unless the player is not paid yet. If this is the case, please message me details so I can sort it out for you.

Many thanks

Rhino.bet

 

[Scoob81]

Hello,
First off I appreciate your reply,its now 5am tuesday here and i can confirm i still haven’t received the withdrawl,customer service replied to my email 3 days later with a ARN number which is of no use as it says in my post the withdrawal was in my bank and disappeared. I kindly received a 100 free spins off rhino which i appreciated as a gesture to which i managed to withdraw £100 to my bank,which is pending and i hope will get to my account.With regards to spreading news i actually say in my post”I dont know how much truth is in it” and last time i checked everyone is entitled to free speech.I think the fact that your customer service is slower than a snail, and that my withdrawal has gone missing is more detrimental to the company than my post. If you need any proof that the payment still hasnt gone in im more than happy to show a statement to you in dm’s if needed.
Cheers

 

[pekka55]

Also, judging by the screenshot of the chat, they might need some more training in customer service. Seems a bit cold and that they don't really give two shits about the customers missing money.

 

[Scoob81]

That was the feeling i was getting aswell.And the facebook team ar so ignorant its unbelievable.But on the upside they had given me 100 free spins that i managed to withdraw £100 out with,if i’ll get it that is

 

[Rhino.bet]

Hello again.

The screenshot is not from our customer service but from your bank's customer care. Correct me if I am wrong. Second - I already apologised for the poor customer experience, I will definitely share that feedback. I am awaiting for details from you so I can investigate what has happen, so please do send.

But quoting something with no reference is not an exercise of free speech, it is spreading, or for a matter of fact creating a rumour as I have not seen this anywhere to be honest apart from here.

Once again, please share your details so I can investigate what has happen and get you a proper answer.

Thanks

Rhino.bet

 

[dunover]

Hello,
First off I appreciate your reply,its now 5am tuesday here and i can confirm i still haven’t received the withdrawl,customer service replied to my email 3 days later with a ARN number which is of no use as it says in my post the withdrawal was in my bank and disappeared. I kindly received a 100 free spins off rhino which i appreciated as a gesture to which i managed to withdraw £100 to my bank,which is pending and i hope will get to my account.With regards to spreading news i actually say in my post”I dont know how much truth is in it” and last time i checked everyone is entitled to free speech.I think the fact that your customer service is slower than a snail, and that my withdrawal has gone missing is more detrimental to the company than my post. If you need any proof that the payment still hasnt gone in im more than happy to show a statement to you in dm’s if needed.
Cheers

Hang fire before sending anything to this new member as they are applying to join the official reps group and as such are unverified right now to act in this capacity.

I'm sure they will turn out to be genuine but in the meantime hang fire!

 

[dunover]

OK, all good to go!

 

[Scoob81]

Thanks

 

[Scoob81]

What can i say this guy has sorted it out in quick time money has been received. If only the CS were as good as this rep the company would be much better.On another note is it possible to delete this thread ad the rep has asked me to bring it down because of the insolvency rumour.
Cheers

 

[pekka55]

What can i say this guy has sorted it out in quick time money has been received. If only the CS were as good as this rep the company would be much better.On another note is it possible to delete this thread ad the rep has asked me to bring it down because of the insolvency rumour.
Cheers

Don't think they will delete any threads on here, but the title can probably be tweaked if you ask.

 

[L&L-Jan]

@Scoob81 - how did you manage to play though?

 

[dunover]

Don't think they will delete any threads on here, but the title can probably be tweaked if you ask.

Yes, now more reflective of the facts (inconsistent or vague customer service) rather than unconfirmed rumours.

'CS issues' should accurately represent the topics herein.

We don't delete or close threads excepting certain extenuating reasons.

The rep @Rhino.bet has corrected the insolvency rumours and thus it's really about banking issues and the way customer service has dealt with them, hence the thread title amendment.

 

[Scoob81]

Yes, now more reflective of the facts (inconsistent or vague customer service) rather than unconfirmed rumours.

'CS issues' should accurately represent the topics herein.

We don't delete or close threads excepting certain extenuating reasons.

The rep @Rhino.bet has corrected the insolvency rumours and thus it's really about banking issues and the way customer service has dealt with them, hence the thread title amendment.

Am i able to edit the post to remove the insolvency part as i feel a bit shit now?

 

[dunover]

Am i able to edit the post to remove the insolvency part as i feel a bit shit now?

Nope, no need to.

I have made it clear in the thread and by the title that it was an unfounded rumour.

 

[Scoob81]

Ok great thanks