Ontario operators? (Licensed)

[Adriana B]

We are looking into it.

No worries. Will give it a go again tomorrow.

 

[slotmaster]

Cannot log on either and am in incognito mode. It keeps taking me back to the verification screen. Email has been sent to support.

Waaa Same in cannot log in as it is taking me back if you need another confirmation videoslots,lol.

Also no weekend booster anymore?

 

[Mr Wild]

Waaa Same in cannot log in as it is taking me back if you need another confirmation videoslots,lol.

Also no weekend booster anymore?

We do have Weekend Booster -> The Weekend Booster - on Video Slots, Slots, Live Casino and Jackpot games!

Login issues should be resolved by tomorrow.

 

[Mr Wild]

Hello, looking for a some advice/opinion. Have had really good luck at a NSB the last month or so and withdrawal times were almost instant. That is until last Friday, the 9th. I hit a minor jackpot and another good payout on a progressive and ended up requesting a withdrawal of 5800. That’s when things changed. After a day or two I sent a note to customer service, politely asking for an update on my withdrawal. I got a standard answer that sometimes it can take up to 5 business days. That’s understandable as it was a Friday when I requested it. It has now been 11 days without being paid. If I call or email, the only response I get is that they will email me when they get an update from the “relevant department “. The same response every day. I don’t want to file an official complaint because that will give them another 2 weeks of which I’d bet they’ll take every second. They did tell me a few cryptic things. One was that they have released it on their end, the other is that I had met any bonus play through I needed. When I ask what the hold up is they go back to the “relevant department “ reply. I don’t know what’s going on and 5800 is a good chunk of money for me. They paid out within hours 6 times previously. Any insight or advice would be appreciated.

Progressive jackpots usually are paid out to the casino via 3rd party game provider. A progressive winning need to be confirmed by the game provider to the operator before the operator is allowed to pay. Normally a progressive jackpot win should be paid within 30 days. However as its 5800, its odd that they wouldn't release that faster as the 30 days period is for winnings in the size of 6-7 digits.

 

[slotmaster]

We do have Weekend Booster -> The Weekend Booster - on Video Slots, Slots, Live Casino and Jackpot games!

Login issues should be resolved by tomorrow.

oh, just did not see it on the home screen,haha.

 

[Mr Wild]

oh, just did not see it on the home screen,haha.

You would need to login to see it as logged out it got a bit crowdy to have it in menu.

 

[Sonict]

I have logged in to my videoslots account successfully. It has been a couple of years since I was here last. I won't be able to make a deposit until next month, but I would like a deposit bonus when the time comes. Would be a blast to be able to play slots that other sites currently don't have!

 

[slotmaster]

I have logged in to my videoslots account successfully. It has been a couple of years since I was here last. I won't be able to make a deposit until next month, but I would like a deposit bonus when the time comes. Would be a blast to be able to play slots that other sites currently don't have!

YAY, Sonict! Hope to hear how it goes for you and what you play.

 

[slotmaster]

Still can't log in so not sure how Sonict got it to work,haha

 

[deepsky2]

Still can't log in so not sure how Sonict got it to work,haha

Same still unable to log in.

 

[Team.Videoslots]

Hi @slotmaster and @deepsky2

We will take a look at your accounts to see if we can find something that would cause the issue.

Could you describe what exactly happens when you try to login?

Kind regards,
Team Videoslots

 

[Sonict]

I guess I was lucky the first time earlier since I had to accept updated Terms and Conditions and choose Ontario. I now have tried to login and It is stuck on a dialog that says "Welcome Back" with a button: "I confirm the information above" that when clicked on, endlessly loads. The box shows... No info, lol.

 

[slotmaster]

Have not tried since but just keeps going back to verifying screen.

 

[deepsky2]

I guess I was lucky the first time earlier since I had to accept updated Terms and Conditions and choose Ontario. I now have tried to login and It is stuck on a dialog that says "Welcome Back" with a button: "I confirm the information above" that when clicked on, endlessly loads. The box shows... No info, lol.

View attachment 183964

I get exactly the same.

 

[Mr Wild]

We are working on a fix. Will update when things should be ready.

 

[Mr Wild]

I get exactly the same.

There was a change uploaded 20mins ago. Are you able to login now?
Make sure you go to videoslots.ca and not videoslots.com.

 

[Mr Wild]

I guess I was lucky the first time earlier since I had to accept updated Terms and Conditions and choose Ontario. I now have tried to login and It is stuck on a dialog that says "Welcome Back" with a button: "I confirm the information above" that when clicked on, endlessly loads. The box shows... No info, lol.

View attachment 183964

I can see you are logged in at .com and not .ca. Can you make sure you go to <snip>

 

[Mr Wild]

Have not tried since but just keeps going back to verifying screen.

Is it possible to get a screenshot of your issue?

 

[slotmaster]

Is it possible to get a screenshot of your issue?

I will try but it will be way later today.

 

[Team.Videoslots]

Hi @deepsky2 and @Sonict

As Mr Wild suggested, please try videoslots.ca (not .com)

We are working on fix for .com domain also but .ca should work already.

Kind regards,
Team Videoslots

 

[Mr Wild]

We have located the issue now why people are stuck at verified. We are working on it, but it will earliest be deployed tomorrow.
For now we are not sending out any bonus offer until it has been resolved.

 

[slotmaster]

Hiya, can't do anything as nothing is working, my password won't work and forget password screen just goes to a white screen so really can't log in now.

 

[deepsky2]

I can now log in. I verified my account.

 

[slotmaster]

I can now log in. I verified my account.

Ya same here now, live chat reactivated my account and am logged in, tomorrow is another day though, LOL.

 

[Sonict]

I have been able to login the site and uploaded my info. It shows that my deposits are disabled which makes sense... I guess? I won't be able to make one for over a week so it isn't a big deal for me ATM.