Ontario operators? (Licensed)

[Adriana B]

We are looking into it.

No worries. Will give it a go again tomorrow.

 

[slotmaster]

Cannot log on either and am in incognito mode. It keeps taking me back to the verification screen. Email has been sent to support.

Waaa Same in cannot log in as it is taking me back if you need another confirmation videoslots,lol.

Also no weekend booster anymore?

 

[Mr Wild]

Waaa Same in cannot log in as it is taking me back if you need another confirmation videoslots,lol.

Also no weekend booster anymore?

We do have Weekend Booster -> The Weekend Booster - on Video Slots, Slots, Live Casino and Jackpot games!

Login issues should be resolved by tomorrow.

 

[Mr Wild]

Hello, looking for a some advice/opinion. Have had really good luck at a NSB the last month or so and withdrawal times were almost instant. That is until last Friday, the 9th. I hit a minor jackpot and another good payout on a progressive and ended up requesting a withdrawal of 5800. That’s when things changed. After a day or two I sent a note to customer service, politely asking for an update on my withdrawal. I got a standard answer that sometimes it can take up to 5 business days. That’s understandable as it was a Friday when I requested it. It has now been 11 days without being paid. If I call or email, the only response I get is that they will email me when they get an update from the “relevant department “. The same response every day. I don’t want to file an official complaint because that will give them another 2 weeks of which I’d bet they’ll take every second. They did tell me a few cryptic things. One was that they have released it on their end, the other is that I had met any bonus play through I needed. When I ask what the hold up is they go back to the “relevant department “ reply. I don’t know what’s going on and 5800 is a good chunk of money for me. They paid out within hours 6 times previously. Any insight or advice would be appreciated.

Progressive jackpots usually are paid out to the casino via 3rd party game provider. A progressive winning need to be confirmed by the game provider to the operator before the operator is allowed to pay. Normally a progressive jackpot win should be paid within 30 days. However as its 5800, its odd that they wouldn't release that faster as the 30 days period is for winnings in the size of 6-7 digits.

 

[slotmaster]

We do have Weekend Booster -> The Weekend Booster - on Video Slots, Slots, Live Casino and Jackpot games!

Login issues should be resolved by tomorrow.

oh, just did not see it on the home screen,haha.

 

[Mr Wild]

oh, just did not see it on the home screen,haha.

You would need to login to see it as logged out it got a bit crowdy to have it in menu.

 

[Sonict]

I have logged in to my videoslots account successfully. It has been a couple of years since I was here last. I won't be able to make a deposit until next month, but I would like a deposit bonus when the time comes. Would be a blast to be able to play slots that other sites currently don't have!

 

[slotmaster]

I have logged in to my videoslots account successfully. It has been a couple of years since I was here last. I won't be able to make a deposit until next month, but I would like a deposit bonus when the time comes. Would be a blast to be able to play slots that other sites currently don't have!

YAY, Sonict! Hope to hear how it goes for you and what you play.

 

[slotmaster]

Still can't log in so not sure how Sonict got it to work,haha

 

[deepsky2]

Still can't log in so not sure how Sonict got it to work,haha

Same still unable to log in.

 

[Team.Videoslots]

Hi @slotmaster and @deepsky2

We will take a look at your accounts to see if we can find something that would cause the issue.

Could you describe what exactly happens when you try to login?

Kind regards,
Team Videoslots

 

[Sonict]

I guess I was lucky the first time earlier since I had to accept updated Terms and Conditions and choose Ontario. I now have tried to login and It is stuck on a dialog that says "Welcome Back" with a button: "I confirm the information above" that when clicked on, endlessly loads. The box shows... No info, lol.

 

[slotmaster]

Have not tried since but just keeps going back to verifying screen.

 

[deepsky2]

I guess I was lucky the first time earlier since I had to accept updated Terms and Conditions and choose Ontario. I now have tried to login and It is stuck on a dialog that says "Welcome Back" with a button: "I confirm the information above" that when clicked on, endlessly loads. The box shows... No info, lol.

View attachment 183964

I get exactly the same.

 

[Mr Wild]

We are working on a fix. Will update when things should be ready.

 

[Mr Wild]

I get exactly the same.

There was a change uploaded 20mins ago. Are you able to login now?
Make sure you go to videoslots.ca and not videoslots.com.

 

[Mr Wild]

I guess I was lucky the first time earlier since I had to accept updated Terms and Conditions and choose Ontario. I now have tried to login and It is stuck on a dialog that says "Welcome Back" with a button: "I confirm the information above" that when clicked on, endlessly loads. The box shows... No info, lol.

View attachment 183964

I can see you are logged in at .com and not .ca. Can you make sure you go to <snip>

 

[Mr Wild]

Have not tried since but just keeps going back to verifying screen.

Is it possible to get a screenshot of your issue?

 

[slotmaster]

Is it possible to get a screenshot of your issue?

I will try but it will be way later today.

 

[Team.Videoslots]

Hi @deepsky2 and @Sonict

As Mr Wild suggested, please try videoslots.ca (not .com)

We are working on fix for .com domain also but .ca should work already.

Kind regards,
Team Videoslots

 

[Mr Wild]

We have located the issue now why people are stuck at verified. We are working on it, but it will earliest be deployed tomorrow.
For now we are not sending out any bonus offer until it has been resolved.

 

[slotmaster]

Hiya, can't do anything as nothing is working, my password won't work and forget password screen just goes to a white screen so really can't log in now.

 

[deepsky2]

I can now log in. I verified my account.

 

[slotmaster]

I can now log in. I verified my account.

Ya same here now, live chat reactivated my account and am logged in, tomorrow is another day though, LOL.

 

[Sonict]

I have been able to login the site and uploaded my info. It shows that my deposits are disabled which makes sense... I guess? I won't be able to make one for over a week so it isn't a big deal for me ATM.

 

[Mr Wild]

We aim to sort out all these issues during the day.
Currently, if you fail the IDScan for any reason, you get stuck in an endless loop. So we working on a fix that if you fail it that you can upload your docs manually to the site instead and those already verfied POI will not be required to as long as it still valid.

 

[Adriana B]

I'm in !!! Now for the bonus?

 

[Adriana B]

I have been able to login the site and uploaded my info. It shows that my deposits are disabled which makes sense... I guess? I won't be able to make one for over a week so it isn't a big deal for me ATM.

Yup. My deposits are disabled as well

 

[Team.Videoslots]

Hi @Adriana B

Could you give more information how this deposit block shows to you? Could you send us screenshot via private mail or something?

Thanks in advance.

Kind regards,
Team Videoslots

 

[Adriana B]

Hi @Adriana B

Could you give more information how this deposit block shows to you? Could you send us screenshot via private mail or something?

Thanks in advance.

Kind regards,
Team Videoslots

Done

 

[Mr Wild]

We have fixed a lot of the issues but we still have a problem with some customer being stuck at verifications. We hope to upload a fix tomorrow.

 

[slotmaster]

We have fixed a lot of the issues but we still have a problem with some customer being stuck at verifications. We hope to upload a fix tomorrow.

Going to try or was to play tomorrow if can find time but also want to see what the bonus is as tonne of games want to play and see how they do on video slots. Though you have slots that won't open for us like Immortal Romance from Microgaming and Wild Portal from BTG to name 2.

 

[dionysus]

A....Monday problem.
I can still live on faith (hey, I play slots, lol)

 

[slotmaster]

A....Monday problem.
I can still live on faith (hey, I play slots, lol)

There you are! Was going to ask the other day where is Dionysus.

 

[dionysus]

There you are! Was going to ask the other day where is Dionysus.

Still kicking, brother.
Life stepped in and kicked me in the teeth/head.
I'm mostly around.

 

[dionysus]

There you are! Was going to ask the other day where is Dionysus.

It's funny.
I've been away so long, dealing with fam dram.
I've...missed being Dio and Dion. Because it's been my nick for so many yrs. I am so used to it, it's beem my name more than my name

 

[dionysus]

lol, hardly a secret. Jay. Missed being Dio. Have to spend more time here. I'm trying

 

[dionysus]

Anywho, ty VS and Mr Wild....still trying to sort...it isnt working, but I appreciate the teams are trying to sort. Checked mails. Still borked. So, gathering after the weekend.

 

[Mr Wild]

Going to try or was to play tomorrow if can find time but also want to see what the bonus is as tonne of games want to play and see how they do on video slots. Though you have slots that won't open for us like Immortal Romance from Microgaming and Wild Portal from BTG to name 2.

Will look into this, can you provide a screenshot? Are there more games you have problem with?

 

[slotmaster]

Will look into this, can you provide a screenshot? Are there more games you have problem with?

No other issues yet, actually games are opening real fast and smooth today, very nice! Edit: Actually looks like all Microgaming slots.

 

[slotmaster]

This is Wild Portals screen

 

[slotmaster]

Will look into this, can you provide a screenshot? Are there more games you have problem with?

Play n go slots won't open either unless this is one provider you are still working on, get a "something went wrong" message.

 

[Adriana B]

Play n go slots won't open either unless this is one provider you are still working on, get a "something went wrong" message.

Yes. Lots of games not working. And ….. ahem…. Bonus?

 

[Team.Videoslots]

Hi all,

Thank you for reporting this, we are looking into the issue.

Kind Regards.
Team Videoslots.

 

[Team.Videoslots]

Play n go slots won't open either unless this is one provider you are still working on, get a "something went wrong" message.

Hi @slotmaster and @Adriana B

Could you kindly share screenshots of the issues with the Play'N Go slots as well?

Thanks in advance.

Kind Regards.
Team Videoslots.

 

[slotmaster]

Hi @slotmaster and @Adriana B

Could you kindly share screenshots of the issues with the Play'N Go slots as well?

Thanks in advance.

Kind Regards.
Team Videoslots.

 

[slotmaster]

Just call me Videoslots Ontario QA Person.

 

[Adriana B]

Just call me Videoslots Ontario QA Person.

Yeah …. That

 

[Adriana B]

Yeah …. That

Sorry meant to say I am getting the same error message

 

[Team.Videoslots]

Hi @Adriana B and @slotmaster ,

Thank you very much for reporting the issue and for your assistance.

We will update you as soon as the issue is solved.

kind Regards.
Team Videoslots.