Ontario operators? (Licensed)

[Mr Wild]

Just call me Videoslots Ontario QA Person.

Will make sure you get a special QA reward when all is sorted

 

[Team.Videoslots]

Hi @slotmaster @Adriana B

Could you kindly confirm that the slots from these game providers are now working for you?

Kind Regards.
Team Videoslots.

 

[slotmaster]

Hi @slotmaster @Adriana B

Could you kindly confirm that the slots from these game providers are now working for you?

Kind Regards.
Team Videoslots.

Nope, same messages on all of them.

 

[Team.Videoslots]

Nope, same messages on all of them.

Thank you, We are still checking.

Kind Regards.
Team Videoslots.

 

[Mr Wild]

Just an update. Both MG and PNG are IP blocking Ontario for us. They are working on activating it. They told us it will be done tonight or tomorrow.
We still havent got the fix live for IDScan verification problem, but should be up soon.
Bonus send out will be done as soon as above is ready. We will also give something extra for everyone who help out flagging issues.!

 

[Adriana B]

DOA2 not working either. I can play DOA1 but not 2

 

[Adriana B]

DOA2 not working either. I can play DOA1 but not 2

Working now !!!!

 

[Mr Wild]

Play n go slots won't open either unless this is one provider you are still working on, get a "something went wrong" message.

PlaynGo should be working now, let me know if you still have issues. MG should work tomorrow.

 

[Adriana B]

PlaynGo should be working now, let me know if you still have issues. MG should work tomorrow.

Works here!!!

 

[slotmaster]

PlaynGo should be working now, let me know if you still have issues. MG should work tomorrow.

Yup, Play n go working now. Sometimes you need some play-n-go action in your life.

 

[casguy2016]

@Team.Videoslots I used to have an account and signed up. during verification i took a scan of my face and it said i couldn't be verified...so i shaved thinking the beard was the problem and then when i try and login it doesn't give me the option to verify my face again....instead it just says cant be verified. also not happy i shaved for nothing lol

honestly im too lazy to contact customer service to get this fixed. if something like this happens it should give me the option to try scanning my face again. i have verified my face with way too many Ontario casinos and this is the first one to give me this kind of grief

 

[lockinlove]

I go to the landbased casinos once or twice a year. Anyone else notice massive changes here? When I used to go 5-10 years ago once a month the casinos were packed. On a friday or sat night it was hard to find a seat for a slot. I went to two different casinos here in the past 6 months and both of them were at maybe 20-30% capacity on a Fri and Sat night.

I asked one of the workers there and they said "they changed all the slots to low paying and the economy is really bad. Ever since they changed them to these jackpot slots (like wolf gold) people have stopped coming because the returns are so bad. We even have had to close one of the restaurants because people cant afford to eat out".

The worker went on to ramble that we need a federal government change and the current PM etc has really destroyed things. I didnt really care for the political talk as the casino is my way to to escape the real world but there is no escaping it when its staring you in the face. I asked for a beer and the lady said it was $13. I was like ok ill have water wtf.

 

[Mr Wild]

@Team.Videoslots I used to have an account and signed up. during verification i took a scan of my face and it said i couldn't be verified...so i shaved thinking the beard was the problem and then when i try and login it doesn't give me the option to verify my face again....instead it just says cant be verified. also not happy i shaved for nothing lol

honestly im too lazy to contact customer service to get this fixed. if something like this happens it should give me the option to try scanning my face again. i have verified my face with way too many Ontario casinos and this is the first one to give me this kind of grief

The fix for the problem with IDScan should hopefully be released today. Its in final testing.

 

[Mr Wild]

Had some questions regarding Interac withdrawals. We should be launching it during July. Tp my understanding those should almost be instant.

 

[slotmaster]

I go to the landbased casinos once or twice a year. Anyone else notice massive changes here? When I used to go 5-10 years ago once a month the casinos were packed. On a friday or sat night it was hard to find a seat for a slot. I went to two different casinos here in the past 6 months and both of them were at maybe 20-30% capacity on a Fri and Sat night.

I asked one of the workers there and they said "they changed all the slots to low paying and the economy is really bad. Ever since they changed them to these jackpot slots (like wolf gold) people have stopped coming because the returns are so bad. We even have had to close one of the restaurants because people cant afford to eat out".

The worker went on to ramble that we need a federal government change and the current PM etc has really destroyed things. I didnt really care for the political talk as the casino is my way to to escape the real world but there is no escaping it when its staring you in the face. I asked for a beer and the lady said it was $13. I was like ok ill have water wtf.

Yup, they took out slots that could pay, Rama has recently brought back a couple that you can win a good amount on as I won $2300 on the one, but yes traffic is down. It still gets busy about lunch time and afternoon at Rama on werkend and concert nights I assume which is the only thing keeping them alive sadly. But with the new Woodbine open tthink rama is done.

 

[Mr Wild]

View attachment 184041

No other issues yet, actually games are opening real fast and smooth today, very nice! Edit: Actually looks like all Microgaming slots.

Microgaming games should be working now. Please let me know if you still have issues.

 

[Adriana B]

Microgaming games should be working now. Please let me know if you still have issues.

Just tried them. Yes, they are working. Immortal Romance paying as bad as ever.
BTY -- I notice I don't have a news feed on my home page.

 

[Team.Videoslots]

Just tried them. Yes, they are working. Immortal Romance paying as bad as ever.
BTY -- I notice I don't have a news feed on my home page.

Hello Adriana B,

The news page has been removed, but news about battle events are now being posted on our Twitter and Facebook pages, as well as here on CM in this thread: Battle of Slots Official Videoslots Thread - Casinomeister Forum

You will also receive news via e-mail if you have opted in for this under "My profile → Privacy Dashboard" on your account page.

Kind regards.
Team Videoslots.

 

[Adriana B]

Play n Go games not loading. Just keeps spinning

 

[Team.Videoslots]

Hi @Adriana B

We are looking into the issue, thank you for reporting this.

Edit: situation resolved, if anyone else is having issues with Play N'Go games please make sure you are not using incognito mode to play. Play'n GO games needs to have third party cookies allowed to load, which incognito mode blocks by default. If you change the settings in chrome to always allow third party cookies, the games will load even in incognito.

Kind Regards.
Team Videoslots.

 

[slotmaster]

Checked the providers and doa 2 and everything is opening anyway, have not deposited yet to try spinning,lol

 

[casguy2016]

The fix for the problem with IDScan should hopefully be released today. Its in final testing.

Thank You. Unfortunately I just tried again and it failed again but at least it allowed me to try again. I will try again some other time in case the fix isn't up yet. I have gained weight since my picture but nothing that other Casinos couldn't get past. Perhaps when this happens you could manually verify the photo/ids understanding it will take extra time. just a thought

 

[Team.Videoslots]

Thank You. Unfortunately I just tried again and it failed again but at least it allowed me to try again. I will try again some other time in case the fix isn't up yet. I have gained weight since my picture but nothing that other Casinos couldn't get past. Perhaps when this happens you could manually verify the photo/ids understanding it will take extra time. just a thought

Hey Casguy2016,

I am sorry to hear that you are still facing issues.

I will send you a private message in here on CM to follow up better on this.

Thanks and kind regards,
Team Videoslots

 

[slotmaster]

Reward and bonus before the Long weekend this weekend? Canada Day this weekend you know.

 

[Team.Videoslots]

Hi Slotmaster,

We have some great news!

The Bonus which was mentioned earlier, is meant to be sent out today.

Should you have any issues, with the bonus, or not received the email with the bonus, feel free to reach out and we will be more than happy to assist.

Kind Regards
Team Videoslots